I had a water leak under my kitchen sink. We Care was prompt and thorough. The response time was much faster than I thought and Logan arrived shortly after I called. He was considerate ( shoe covers and mask) polite and very professional. He located my problem and thankfully it was not major! I will use We Care for any future plumbing, heating or air conditioner needs I have in the future. It’s such a relief to find a company that I feel I can trust!Thank you We Care!

Michael was probably the nicest person I’ve ever had do work for us. We had our annual maintenance on our heater/ ac filter change. Great job, great communication as to when he would be there! I definitely recommend We Care

This is an updated review after the service on 8/28/21.   I am satisfied with the service provided by We Care after this visit.My dissepiment comes from a communication error that a thorough maintenance check was not scheduled, which was what I expected previously. The Sr. Tech explained the differences between the two types of job when they come out, and mine was scheduled as a quick fix instead of a “maintenance check”.The Sr. Tech told me the office will contact me for a maintenance check but still quickly check the indoor and outdoor units to make sure there’s no water leak.  He also noticed my gas vault is old and suggested a replacement.  He said they put pictures on file, and there’s no charge for this check.  I am looking forward to the maintenance check in fall.Changing rating from 3 to 5. We Care act quickly once I expressed my concerns. I am satisfied with their service.Original post:I let my guard down because this is referred by Costco and good reviews on Google. Their sales or customer service team do contact me very quickly, and later assist me when the tech didnt do the job right. However, the tech spent very little time to inspect the AC unit, didnt bring any towers for clean up (said its in the truck), pick up the trash but work area isnt clean, so I ended up doing the cleaning. He didnt even test the water pump before leaving, so the water was over my wooden floor about two hours later. When I called him back, he simply told me to contact the office to set up an appointment for him to come back. The good thing is the office lady was very nice and tried to help and eventually the tech comes back to fix the water problem.

The three man crew lead by Raymond were on time, clean, professional andHustled to get the total job completed.Extremely customer oriented answering all questions patiently and throughly!During the removal of old ducts and install of new ducts they kept everything covered and clean. Really I was so impressed by the quality of workmanship and highest standard of customer service including Ed who came out to help me decided best system for my needs. The staff handling the phone were super friendly, attentive and quickly answered my questions!!👏👏👏👏👏👌

We used to love this company until we signed up for the maintenance plan where they automatically deduct their service fee every month from our account. I guess since they are already getting paid essentially, they dont care about the service they provide. Have had issue after issue since signing up for this. You are put on the back burner with this service. They have repeatedly canceled their appointments and had to reschedule. Every time they say, We are sorry, this is our busy season. Very frustrating, especially since their time frame is an ALL DAY time frame. So basically you waste your entire day for a no show. For our appointment today I requested if they could at least be out sometime in the am, since my son has sports in the afternoon. The scheduler said no problem. Even confirmed our AM request when they called to confirm our appointment the day before. After sitting here waiting for someone to show up all morning, I called their office and they said they dont have anyone available. I let her know that I requested am multiple times, still, no one available. So here we go again having to reschedule. So glad we wasted our morning waiting around again. Will be canceling our membership after the can find a time that they can show up for what they were already paid for.

Carlos and his partner were very kind. Right from the very first contact, they were very polite, walking us through every step of the process. They were very patient to answer any question we had. The whole team at We CARE showed us the best service possible. I highly recommend this team and this company. They are for sure my go to going forward for any issues I may have in the future. Thank you We CARE.

What great plumbing service. Dewey sent me a text with a picture of himself so I knew who to expect. He was completely ready to take care of the job, gave me a no nonsense quote, and finished thoroughly and quickly. If I have ANY need again in the realm of their many services, I will be calling them first.

Juan was so polite and professional. He showed up in a timely manner for an emergency call on a Friday night. He quickly assessed the issue and explained everything to me thoroughly before fixing it. He made sure everything was working perfectly and that all my questions/concerns were addressed. Highly recommend him.

We Care... Well yes, they really do! Im thankful for the quality service that was provided. Jorge F. was kind and swift. I am a very happy customer. Thank you!

We were extremely happy with Dewey and Manny when we had their help before, so we requested them to put in a new water heater.They were extremely helpful, friendly and knowledgeable. Great guys! We are so happy with We Care Plumbing and would highly recommend them.

Jorge was very friendly and professional. He quickly discovered and fixed the problem. He walked me through the details and gave me tips on regular maintenance. I was very satisfied with his work. He was a very pleasant person. The price was very reasonable as well. Thanks we care plumbing for squeezing me in last minute during our first heat wave of the season!

We Care Customers service we Excellent and Extremely Professional and on time. Their technician Michael T. was Very Knowledgable and Informational in describing what the problem and what he was doing to correct it. His Professionalism was Above and Beyond and I am a Thankful and Grateful that I went with WE CARE for my services. Thank You Michael and WE Care for the Amazing Customer Service.

Was very pleased with the thoroughness of Brandon’s explanation of what was being done and needed to be done. He didn’t seem rushed or in a hurry to finish job and leave (as other experiences I’ve had with another company). Very courteous and friendly.

Dewey Hunter was my technician on both the estimate and the service call. Dewey was very good at communication and easy to work with. He was on time, well prepared and offered options to me every step of the install. This guy enjoys his job and that was very refreshing to see. Highly Recommend We Care as a company and Dewey Hunter as a plumber.

Dewey was great. He installed our refrigerator water dispenser, he needed to go get a part, He did, installed part and all with a smile. Dewey was professional and really knew his stuff. He let me know that a few things I was worried about were okay. That was good and I felt like I was important to him. I highly recommend him and will ask for him if I need a plumber again.

Made an appointment for 2pm to have my AC repaired. 3pm came around and nobody showed up. I called to confirm and was informed that my appointment had been pushed to after 4pm. 6pm comes around and nobody showed. I called again and was told my appointment had now been pushed to later in the evening 7-8pm.Waited all night. I woke up today to a text message sent at 11:38pm saying my technician is 40min out and on it’s way…….. Unacceptable!!! I took half of a day off from work to be home!Very unprofessional.

Eric, the We Care technician, did an excellent job on my AC maintenance service. He was very thorough and methodical in how he serviced my AC’s compressor. He was a pleasant individual and provided an explanation as to the results of the diagnostic tests he was performing. I was very pleased with the service he provided. Thank you Eric!

Our techs, Art Bell and Jorge Fernandez were EXCELLENT in every way. Friendly, courteous, great communications, & professional.We live in a second story condo on a hill. We’ve had a lot of trouble finding a company with a ladder tall enough to do the maintenance for our A/C. Also, the ground is not level anywhere on the property, so it is definitely a difficult task. Several other companies we asked for service came out, looked at the circumstances, and would then refuse to do the job. But, Art and Jorge made it happen for us. I’m so grateful.Quality pictures and explanation of what is damaged and in need of repair. We will continue to use We Care and could not be happier. Thank you Gentlemen!

Shannon, from WC, called to let me know he was on his way. He was great to watch and talk to. He knew what he was doing and he did it professionally.I hope I never have a problem in my heating/air system but if I did, I will definitely use WC and I will ask for Shannon.

We Care definitely lives up to their name. I purchased a complete system from Costco, and We Care installed it in 1 day. Technicians Salvador and Oscar costom fitted our new system and it is working perfectly...their expertise and patience was amazing. The install took most of the day, but it was done right. I was initially somewhat apprehensive with such a large purchase, but I am very confident now with We Care and their fine staff...thank you for a job well done!

Tyler was great, very professional and thorough in his work and providing pictures and information as things went along. Also lord to provide some different options for things I was interested in and alerted me to their membership plan. Great work and will use again in the future and highly recommend!

Our AC went out and they were able to come same day and fix it. Very nice/professional. We have used them before and will use them again if needed.

Nicolas and Carlos did a fantastic job installing the new AC and heating system. It was a pleasure to have them here.

We made an appointment through Costco for a quote on a new AC unit and furnace. We had other quotes already, but we know Costco works with top quality vendors, so we wanted to see what they had to offer. A wonderful We Care representative named Brian arrived and we were so impressed with everything about him and the company. He was friendly, patient, professional, informative and honest. It was probably the best sales experience weve ever had. We werent expecting to make a decision right away but we did. We Care had the best to offer. The very next day, Ray and Jesse showed up at exactly 8am and they were an amazing team. They were pleasant and their quality of work was excellent! The Lennox brand they installed looks fabulous and runs quietly. Thank you for everything!

We Care is such a spectacular company! Customer service is truly a priority with this company! I was so impressed with We Care from the beginning when I spoke with a gentlemen We Care representative at Costco about the services We Care performs daily.When I called We Care, Connie was so kind and answered all my questions and scheduled a Saturday appointment for my AC unit to be inspected. Mike pleasantly surprised me with a call on Friday to inspect my system. Art worked for HOURS and went above and beyond to find out why the newly installed fan motor wasnt working. Art has such a joyous and bubbly personality! It was such a joy to hear him singing while he was working so hard to discover the AC problem. He was very honest with us about what was causing our AC unit to not work. Art honestly discussed with us the pros and cons of just buying a whole new unit. Mike was very responsive and came over that afternoon to discuss the different units. He was so honest and communicated detail by detail each unit. He waited very patiently while we made our decision. Mike is a superb supervisor. He communicated with Art and the whole installation team throughout the whole process to make sure it was a seamless process. We were previously scheduled for a July 28th installation. We were so pleasantly surprised on July 15th to get a call from Michelle who wanted to know if we could have our system installed that afternoon.The installation team was suburb! Jose G, Chris B, and AlbertI appreciate and am so grateful for this team so much. They had already completed an installation for someone else and it ended early.So they took on our job!All three employees did an amazing job! They work as a team like married partners so wonderfully together. Each of them knew what each other needed and was thinking before the other ones could say or do things. Each one knew their part and were experts at what needed to be done to bring the project together. The main leader did a spectacular job keeping the project going until it was finished. These men are very strong and hard working! They worked together to haul everything in and out of the house and complete every task until the job was complete. Each one was happy and very professional. Even though the leader had such a busy day he spent time showing us and communicating directions for our thermostat and unit and answering our questions. He was a good listener and very patient! We Care is definitely the company I will go to for all my plumbing, air and heat needs!

We had a plumbing disaster and our technician was honest and courteous. He solved the problem. Would recommend!

Cris CalvoDid a great job explaining the whole process and was respectful not being pushy.I will call him back in a few few let him know my answer. I recommend we care, amazing people!!!

Came out to provide an overview of replacing one of our AC units. I appreciated the detailed information and responses to my questions. Brian Carr and his partner were very professional and knowledgeable. I will be using this business to replace my broken AC unit. Thanks for a great first impression.

Technican Michael who showed up was extremely knowledgeable and courteous. Fixed our AC issue and the cost didnt hurt the pocketbook

Great customer service, theyre very helpful and responsive. The company sends text messages to let you know who is coming to your house with a picture and name of the technician. The plumber (Gumaro de Santiago) was very respectful and professional, and he took his time to do the job right and explain to me my options. I would gladly recommend this company if you ever need a plumbing job in your house.

Trey was so professional and friendly. He was very knowledgeable of the repairs I needed. Got my air conditioner running again. Hes a lifesaver, literally since its blistering hot outside. Thank you!!!!!

Tyler was polite, professional, he explained everything needed as well as services available. I would definitely recommend this company to all!

Tyler Cochran was great! Very professional and knowledgeable. Man worked hard and fast, would definitely recommend this company!

Our unit that was installed May 2018 was a headache since day one . Three years later we have paid thousands of dollars in repairs . Our system went out a week ago , turns out we have a defective unit and it will take 2-3 months for us to get a new compressor. We have been in our home without AC and under 104 degrees for the past 3 days. Please stay away from this company and invest your money elsewhere.

It was our first experience with We Care Plumbing.We need them for plumbing and AC tune ups.Today they we there for the sink. They showed up on time, explained what we need and what it will cost to have this problem fix.I must say Im impersed with their honesty and integrity. Outstanding serviceThank you

Mr.Brian Carr.representativeWas most informative about theLennox air conditioning system.Therefore i felt confident to purchaseThe system.Brian is dedicated to hisProfession and cares about people.I appreciate it thank you for your serviceAlicia Anderson

This company did nothing right. They installed the condensate drain incorrectly causing it to back up and shut the AC of on default. The filter needed to be changed so I looked the unit up bought a filter that matched what was replaced, they came out claimed it was the wrong filter sold another filter for $95, just had a local AC company out asked who changed the filter, it was We Care AC, yeah well they installed the wrong filter that is why the door doesn’t shut properly. They don’t itemize repairs just give you a lump sum invoice. Took them months to get a bad sensor, which they installed incorrectly. Horrible every step of the way, complete rubbish. I work commercial construction, believe when I say use the next door neighbor that knows nothing about HVAC systems before calling this company, you’ll come out ahead.

Tyler was awesome! He researched everything and provided a great explanation of the different options we had. He didn’t try to sell us anything or do more then what was requested. He even provided an option where we can get a second opinion! I have used We Care for plumbing as well and they are an amazing company. Clean, on time and very respectful! I’m a customer for life!

Cris Calvo came and Gave me a quote on a complete install as honest and direct with the systems and pricing and he was respectful when I told him I a other quote and I would get back to him on Friday

Michael was absolutely wonderful! He was courteous, pleasant, explained thoroughly, very professional. FIVE STARS ALL AROUND! Thank you, Michael!

I was really pleased with the profesional workmenship and quality that the Tech., Brandon had done. He had performed a complete assessment of the forced A/C system and the maintenance. Brandon was very helpful explaining the service performed and gave me signs to look for in the future.I have service done to the A/C system in the past by Tech. Robert, also very professional as Tech. Brandon had been. I feel that We Care A/C is very. Ia a Professinal Team, even scheduling the work was very organized also.

Dewey is a miracle worker!!! He did an excellent job with our plumbing issues. And he was fast and everything worked wonderful.

We Care recently installed our new 5-Ton AC & Gas Furnace (referred by Costco) and they did a wonderful job from referral (We Care contacted me within 24 hours) through sales by Ed Smith (helpful, no pressure) and completing the installation two days after sale, by Carlos & Nick (done professionally) in 1 day!!!

We had a problem with our water heater he came out on a Saturday told us about our water heater and what our options were and answered all our questions We end up buying a new water heater Technician Dewey was It was on time to do the job and did excellent installing a new water heater and very clean He was very knowledgeable about everything for appointment and heating I will recommend this company and Dewey for the excellent work we have done in our house at riverside

Excellent work. On time. We use them every time we need plumbers.

Cannot fix the problem. Bought and installed a Lennox elite HVAC from this company with ducts. Incredibly overpriced and barely works. Short cycles. Multiple starter caps and etc repairs. No one knows what’s going on. They fake it till they make it.

I would recommend Michael tostada he was very professional & got the job done very fast on this hot day

They are always extremely professional and call a few times before your actual appointment to confirm times. They do offer additional services but dont pressure you to purchase them and I consider what they offer as informative. They do a good job in a timely manner and the techs are always very polite and wear appropriate protective gear. They are also very respectful of your home. I have a cat whos always trying to get out and they always remember to close the door

This is the second time I’ve connected with‘WE CARE’ (referred for AC for a client) and the plumbing for me. Both times the outcome was very successful.

WE CARE service senior technician Darrell Henry thoroughly checked over my AC conditioner unit and gave me pricing and explanation of why a new unit is necessary to purchase. Thank God that my really old unit did not completely stop which could’ve been more nerve-racking in an emergency situation. The noise and the electrical lighting in the house flickering were signs of my air-conditioning unit failing. Darrell was able to give me the best pricing with affordable monthly payments. I was reassured. He was very kind, professional, patient, and very knowledgeable of his expertise. I felt very comfortable. He is trustworthy and I would highly recommend him for his services. He knew exactly what he was doing and thoughtfully answered any questions I had. Thank you for being on time and making it easy to make this big purchase that’s been long overdue!

Service technician (Jacob Cochran) was punctual, easy to get along with, and professional. I have to say... very consistent with the quality of representatives that have serviced our system the last couple of years. Thanks!

Juan was very knowledgeable and explained repairs in a manner simple enough for someone not in their field to understand. Good job juan and thanks for keeping us nice and cool.

Called to set up an appointment for AC maintenance. Got an appointment of 6/2. Called that day to get an estimate of when someone would be there. I was given a rough estimate of after 2:30. They NEVER showed up. I was at home all day waiting for someone who just didnt have the decency to call to say they werent going to come .

Technicians Salvador Batista and Oscar Jimenez were sent to my home in Riverside County to install ducting and did an absolutely phenomenal job. Not only did they work hard but they worked long hours until everything was completed. We own six other homes in Riverside County and will definitely come back to We Care Plumbing, Heating and Air for future services, they have amazing people.

I have a membership due to their quality of work, great customer service, and professionalism. To be honest the pricing is a little high; but worth the piece of mind. As a first time homeowner, I have had tons of questions and concerns, especially with a 1989 home. The techs have always been friendly, responsive, and very honest. They have not tried to sell me services that were not needed. I will continue to do business with We Care as soon long they continue to offer the quality of service expected.

Salvador was great, he took his time along with Oscar. Walked us through every step of the installation and provided preventative maintenance instructions on the unit.

The service tech was here on time and ready to work and explained everything that he was going to do before hand. He answered any and all questions I had. I recommend them to all my friends

They explained everything in detail. The salesperson knew what he was talking about and did not pressure us. We were highly impressed.Cost was a bit more than we could do at this point but when we’re ready to move forward we will probably contact them. Very pleased with them.

We care really made it a priority to come out and see us ASAP because our heater completely broke. They also worked with us to find an option for heat that worked with our home, and really helped us figure out financing that would work for us (since this was not something we were expecting to be purchasing any time soon!). On top of that they put a rush order in to get everything installed since temperatures have been about freezing at night. I really feel like they cared that we got the best setup for our home and situation!

WeCare Plumbing came to help with a leaking washer pipe. Melvin was fast and did high quality work. They were easy to get a hold off, coordinated the work, and showed up on time! We use WeCare for their plumbing and HVAC maintenance plan. Definitely recommend the.

We found We Care through Costco because we were looking to find pricing to install an Air Conditioning unit (and replace the heating system) at our townhouse we just purchased. We made the appointment at a Costco location, but no one showed up at the agreed time. As you can imagine, we were peeved.But, I have brand loyalty to Costco so I assumed that something went wrong because I believe the companies that Costco works with would have a similar customer service moral.I reached out to We Care to address the miss communication (rather lack of) and I was embraced by an apologetic customer service manager, Rachel. She sent me a very well-spoken voicemail and e-mail. She reassured me that it would be handled internally and asked if we would give them a second chance. We Care was very accommodating on the time to make a new appointment and we were connected to Brian. Brian came earlier than the agreed time but he efficiently used his time before we arrived to the property, with our permission of course. He started to do the measurements for the roof installation (of the town house) and observed other neighboring houses to see what they currently have installed. When we arrived he greeted us with smiles and warm welcome. We appreciated his advice and wisdom he shared about how an installation would go. As new home buyers, we are new to this. We already checked a few prices from other places so we didn’t want to feel ripped off. But Brian gave us a reassurance and with Costco membership, was able to bring us to the best rate we gathered from before. We signed the contract immediately and we felt confident, good about our purchase. I would recommend them to anyone.

I would urge you to avoid We care Plumbing, Heating & air Inc. I write this as they have had terrible service in all respects: 1) they have done worse than terrible in the ability to install a working AC. 2) they are terrible in finding the problem. 3) they are terrible in the management department on returning phone calls. 4) they are good at telling you “we will have a supervisor call you back”… but don’t expect it. “We care” in their company name is NOT what I received!I have now had my “new AC” in coastal So Cal for nearly 2 years and I bet it has worked for less than four months. For the same problem I get different service techs. Some say the problem is one thing and the next person something different with a huge extra cost. Basically, it took a second company I hired and me seeing their Infra-Red detection of leaks when We Care wanted to charge me an extra $2600 saying the leak was hidden in the wall. I SUGGEST YOU AVOID THIS COMPANY!!

I am in the process of making a decision. Ryan was absolutely fantastic during the free estimate to install a new AC unit and heating system. He took the time to listen without trying to sell me on the most expensive unit but rather what would meet my current needs

Very friendly.Part of the team arrived several hours late.Damaged and failed to repair a door bell wire they shorted while installing the heater.Broke the attic access and didnt repair.Cleaned up well.

I wanted to like this service because the lady who answers the phone was exceptionally nice and the technician was very mindful of cleanliness in my home. My problem has to do with the repair estimate. I was told that my furnace blower motor was bad and that it would be $1300 to replace. The technician had informed me that per his testing of the motor that it had poor resistance across the terminals. I had asked if he checked the run capacitor and he said it was not necessary since the motor was bad. I asked for lead time and he said it would about a week for parts order then the repair could be completed. With that, I asked for the quote in writing but it was not given one instead I was only offered a quick view of his tablet screen. I would later check the motor myself and found all resistance values normal. I also measure the capscitance on the run capacitor confirmed it as failed. The new part was $8 off Amazon and the system is back up and running for the last few days. This office was highly rated on the Lennox website, I specifically chose them over the office in Orange, CA which is closer to my home. In summary I would recommend avoiding this vendor.

We Care was the only AC contractor that would come out to my Jimmy John’s for same day service on a Sunday during a heat wave. Edward was extremely professional and solved the problem quickly to the delight of my Inshop staff and customers. All of that great service and at a fair price. I highly recommend this company.

Met with Matt D to discuss heating & a/c replacement. Matt was awesome! He spent almost 2-hours explaining the options, costs, benefits, & answered my many questions! Matt was thorough and very knowledgeable about the various systems (& their efficiency ratings!). Matt gave a VERY positive first impression & is a great representative for his company! Thanks, Matt!

This is the 5th time using there services, we are very happy with there service, we found that we had a 2nd leak on a Sunday the 14th of March and found ourselves having to call for service, customer service was friendly and helpful, they called us to let us know when the technician would arrive and when Melvin arrived on time it was appreciated. He wore booties as asked and found the issue, explained flawlessly what our options were, the pros and cons and no pressure sales, we came up with a game plan, he performed a temporary repair so that we would have water use, called us the next day to let us know when he and his team would be back to complete the total repipe. They protected everything completely and work timely and repaired everything to its original state. We will definitely use and recommend them. Thanks again Melvin for your service it was greatly appreciated. Two thumbs up for Melvin... 5 stars across the board.

The technician was awesome! Took all the time we needed to answer all our questions. Very patient and friendly. Honest about all the issues were having in our home. He even spared a few more minutes to look through our hot attic to see the condition of our ducts. We love their professionalism and the quality work they produce.

Shannon knows his stuff, is professional and has a great manner!

Our dog chewed the foam insulation off part of our AC lines that go between the house and condenser unit, exposing the refrigerant lines and some wires. $45 and they came out, visually checked the AC wires, and told me to go buy new foam insulation. So, basically they looked, turned the unit on, and told me to buy new foam to fix it myself.11/4 2:30pm - Reply to We Care.1. Your tech didnt say that the issue was cosmetic. Only that he didnt have the insulation required to repair the damage. That is totally different then it be a cosmetic repair!2. Exposed wires outside the home that are visible and exposed to the environment to a $20,000+ piece of equipment is something that should be fixed by a repair service tech.11/4 3:00pm - Update with We Care.I spoke with Albert from We Care and hes going to fix my issue. He spoke a length about wanting to provide the best customer service and that my interaction was not the type of service they want to be know for. They are going to send a tech out to fix the issue and make things right.I want to express my gratitude to Albert and he willingness to hear my issue and desire to help get things right!As a result, I have changed my 1 star rating to a 5 star. Thanks Albert.

Timely, professional, courteous and took care of my issue. Cristian was the repairman who diagnosed my furnice issue and he was right on point. Problem was fixed same day. Thanks.

Tech came out quickly after my call and called to update time of arrival. Anthony was detail oriented to make sure he found the source(s) of my gas leak. He had to take off a few different times to get materials but one was to buy his own compressor to make sure the job could get done while he was there. He gave advice on some other issues/ future projects I might need and was off. Will use again.

Very respectful, super nice. I am more than happy super grateful and thankful. Its wonderful to meet people who really care and enjoy their line of work. I would recommend Omar. He really takes you the customer into consideration when it comes to important details when installing. He also explains what will work best. Thank you, so..so... so.. Much a Million times thank you! They take great care of you.

Contacted We Care for quote on new AC/Heating system. Scheduled an appointment with ease. Ryan Showed up on time and ready to go. He conducted his inspection and sat down with us to explain our options. We chose the system we wanted and scheduled the install which was for the next day. The installers showed up on time and began their work. The finished product was installed in about 5 1/2 hrs. The installers were professional. They cleaned up, showed us how to program the thermostat and went on their way. From start to finish, We Care was the best. Even the girls in the office with whom I talked with we very professional. I would definitely recommend We Care if you need a new Ac/Heating system. 100% professional and very friendly in every aspect. Thank you We Care.

We called WE CARE PLUMBING last year for water HEATER Mr, Omar was the person that performed the job. He was very knowledgeable , responsible. Great attitude and very helpful. We were extremely happy with his service. Yes, we would recommend We Care Plumbing and Mr, Omar to every person . Thank you for having people like him.

Called to verify appointment a day before. Called again the day of to confirm and give a time frame of when he would arrive. Arrived exactly in that time frame and came in professional from the start. Wore a mask, and covered shoes with show cover when entering into the home. He worked on cleaning out the system checked for any issues and made the proper repairs. Gave recommendations at the end of the maintenance and left the work areas clean. Very happy with the performance and professionalism I received today. Will happily call and use them again in the future.

Darryl Henry was absolutely amazing! In this trying time it was so nice to have someone come to my house, show kindness and friendliness and help my mom and I with such a spirit of normalcy. He listened to our needs and got us the greatest deal he could. You truly have a gem of a team member there at We Care! He is the epitome of what a field technician should be and he truly makes your business thrive! THANK YOU ‘WE CARE’ for having such a great team member! My mom and I are your customers for life!

Came out for plumbing maintenance and water heater cleaning. Technician was Knowledgeable and very professional. He went above and beyond and was safe in providing service. I have used We Care for years, and would recommend their service.

This is a great company. Ive been part of their maintenance membership for years now. They are very knowledgeable, professional and friendly. There are a lot of companies out there that make you feel like youre getting ripped off but not this one.Ive had the pleasure of having Dewey assigned to our plumbing needs and he has always done a great job. We just had a new water heater and faucets installed and everything looks great. It gives me peace of mind knowing that hes assigned to the job and if we ever have any questions or concerns hes more than willing to answer them.

Worst company!!! They dont even know what kind of service they provide. I called in for water osmosis to be repaired. The first appointment got cancelled after I did follow up 3 times to check in, if the technician is on they way or not! Then I have been told that he got stuck at another job ,and can’t make it. I had to reschedule, then on the 2nd day, again after 2 times following up because it was past the appointment time, I received a call and have been informed that they do not repair water osmosis!!!!! and they guy named Omer did not even apologized for the lack of knowledge & communication of the people in the company!

I had a hard time finding someone who would come out and search for leak in our propane gas system.We care came out the same day and located the problem. By the following day they had dug down and replaced the section of gas pipe. It was where the joints all come together right were they come up under foundation of the house. Now using them for plumbing, HVAC and gas. One call for all.I checked and they do not inflate prices once you are a customer.

Today, Javier came and gave us a quote for a complete replacement of our old unit. He was extremely professional, knowledgeable, and friendly. He took the time to educate us and didnt automatically try to up-sale us. He did advise us as to what would be our options and allowed us to make the decision. We did purchase from We Care and our install is scheduled later this week. Great experience!

Very old furnace stopped working. Called to have a WeCare tech come out. They assessed the situation and said I had a cracked heat exchange. Showed me pictures and said it would be about $5k of parts to replace a number of things, with the exchange being $3k.I said lets have somebody out to talk about a new furnace. In the meantime I start doing research, go up and check out my unit as well as have a second opinion. Sales guy comes out and does pitch. Second opinion guy comes out and says it is strange they didnt highly recommend shutting down the system altogether as a cracked heat exchange poses possibly massive health risks to my family. I then could not find any cracks on my own and the second opinion said it would take about an hour at least to get in there and do a proper assessment for cracks. The WeCare tech was at my house for about 30 minutes total. Second opinion also said system looked fine. He couldnt find any cracks, said the starter had become unplugged (which he found comical because the bracket tends to break, it doesnt just become unplugged naturally). Within an hour the second opinion had my system working like it was brand new, said a few things just needed to be cleaned.I told the WeCare sales rep that all the allegations from their tech didnt seem to be truthful and I was not going to go with WeCare for an install. This sales guy never calls back, never emails, doesnt try once to apologize or remedy the situation. My entire experience in all honesty felt like I was being scammed, from what seemed to be phony pictures and bad assessment, to pushing a new system on me. Additionally, second opinion guy showed me a new heat exchange price that he could get it for fractions of what WeCare quoted me. Never ever will I go with WeCare, and I will always recommend everybody get a second opinion. Not only could it save you from taking unnecessary actions, but that second guy could end up fixing your system for a fraction of the cost.

The technicians have always been great. Ive used this company quite a bit and always had excellent service. Tyler was my most recent technician, and he was very professional, thorough, and knowledgeable.

The service technician was the best yet. He was kind. Honest and explained what he had to do. Realized there was an additional charge for unit to be pulled out, which wasnt necessary. Thankful that he was honest.

Omar of We Care, tackled a major drain problem for us and did an outstanding job.... We will continue to us We Care for their great service and knowledgeable expert staff... Thanks again!

Michael the repair tech was very professional. He arrived with a willingness to help after gaining my permission to enter my home with his mask and booties on. Very efficient. He gave me a quick report and when I should expect to have my filter changed next. WE Care should be glad to have Michael as an employee. He is a true asset to your company.

I called We Care Plumbing, Heating, and Air because my AC unit stopped working. I spoke to a kind lady by the name of Jennifer - she was very informative and got me scheduled for next day service. Vincent - The technician arrived on-time with a great attitude, face mask, and booties on ready to work. He figured out what was wrong with my AC unit within 5mins and had it blowing cold air within 15-20mins. They are the best! Thank you Jennifer and Vincent.

I had this company install a new HVAC system several years ago. Last year I called them to fix my air that was not working. The variable speed blower motor went out and was under warranty. After a week of phone calls getting no answers on when they would have the part I had it replaced (paid out of pocket) they day I called another contractor. It took them one month to get the part last time and I laughed when they called me to install it. Fast forward to this year, the compressor went out last week. They came out Wednesday and said they could have the part (still under warranty) in 2-3 days. Well its past 2-3 days and they dont even know if the supplier has the part in stock or if it has shipped. How can you not know? How can you not tell me when my AC will be fixed? How can you not even offer me an alternative to get it fixed quicker? I would think twice about having this company work on your house. Way too many layers of management and not enough people who get you answers or get things done!!!!

Very responsive from the time I contacted Costco to replace my HVAC system. Quickly scheduled an appointment for onsite consultation and estimate. Great price quoted with max discounts available. Installation scheduled based on my need and availability date. Highly knowledgeable and very professional. Overall very pleased and highly recommend.

Our air conditioner stopped working on the hottest day of the year. We lucked out and got the last appointment on the following day. The We Care HVAC Technician was on time and diagnosed our issue in 10 minutes, and our air conditioner was up and running 10 mins latter. What more can a home owner ask for. We paid a premium due to the holiday, but it was worth every dollar.

Trey Syversten was awesome. Very professional and let me know everything he was going to do. Ive been a customer of We Carer for over 4 years. The whole team is great. I highly recommend them.

Technician was courteous and knowledgeable. He taught me about my ac unit and explained what was wrong and how it will possible affect future longevity and performance. The price of replacing a $20 part was a bit of a surprise but I was grateful to have a working air conditioner again.

Brian did an excellent job. He was very knowledgeable, helpful and patient with us. I would highly recommend him and his service. Thank you again.

The employee was very polite and very clean, he wore his mask and was very cordial. However the part that was to be repaired which was the sensor to the heater was just cleaned off and put back in. He tried it four times and it worked so he left it at that. I think it would’ve been appropriate to at least have ordered a new part to replace itAnd come back at a later date to put the new part in. He did repair it so that it could be used that night but we still have to worry about it not working at a later date

We like Jeff Rojas. Did not try to sell us anything. He just came in and did the service. That says a lot about his integrity.

Everyone at We Care Plumbing is caring and professional. Today Tyler L. came to our home to check our thermostat and replace filters. He wore face mask, gloves and shoe covers which is extremely important to us. He was kind, caring and professional. He took the time to explain our thermostat, answer all our questions and we are so happy to have had Tyler L. as our service tech. Excellent customer service!

I called the office to set up an appointment for plumbing issues, they were super helpful and said the could have someone out the same day. I couldn’t believe it , same day? Dewey and his partner came out, we’re super professional and handled the job quick! The guys and the office crew are awesome, I wouldn’t call anyone else.

Juan Zamarripa came from We Care and did an amazing job to maintain our equipment.He will be following up with us soon.He displayed great care for our home and professionalism with all of us.No doubt why we enjoy We Care and the staff that they take pride in.