We have rented from them before always a great experience

Avis always does an amazing job. Friendly staff and helpful representatives!

I have rented from this location for years and I have never had an issue until now. I was charged two months later for a rental and the amount charged was over 600 more than the actual rental amount . Contacted the office (8/30) and was told by Alex that she would contact Corporate and I should see a refund in 1-2 weeks . Called back on 9/20 to inquire about my refund as I have not seen it and spoke with Alex and was advised that she does not recall our previous conversation and did not reach out to corporate as they only have limited access and only the billing department can assist. This is extremely unprofessional as I am waiting on a refund that was not processed as no one was contacted. Very unprofessional.

I wanted to thank everyone that made this experience. I had some last minute changes and it was a sunday but that didnt matter. I was surprised over and over. The type of vehicle(more than enough), the price(lower than others with theirdiscount included), the people, even when returning vehicle it was fast and easy. no hidden cost just a very good experience.

Dirty vehicle. Found used napkins in door and old coke bottles under the seat. Told the man outside (not in front of other customers) about the trash. No sorry. No anything other then charging me for gas when I had already filled up the tank. Called corporate to complain. And they are refunding the gas charge. Won’t go back.

Fast and friendly service. I appreciate them being open early on a Saturday.

I had reserved a vehicle with them 1mo prior, only to be called at 7pm the night before I was to pick up my rental, that they did not have the car available. And that they could not help me with any other vehicle. Safe to say, I will never try to use them again!!

I applaud this location on their COVID-19 safety measures. Rental car places are a Petri dish for this highly infectious disease, but not on this location’s watch! My vehicle was sanitized on the inside and already pre-inspected, which I greatly appreciated.It’s disheartening that a lot of people in the Mid Tenn area don’t seem to be taking the mask mandate seriously. If more businesses conducted themselves like Avis (at least this specific branch), the spread of Covid would be way more under control. I personally think the company should look at the way this branch is handling the pandemic and make other locations follow suit.In addition to putting my mind at ease, I loved my car! It was very new and changed my previously negative opinion about Kia.

Working in the customer service field. I believe in treating the customer right and with respect.When we went to pick up the car, we were not treated with respect and kindness. Your employees were telling us constantly not to park anywhere and giving dirty looks. When I parked in the back where I thought I was out of the way. I was told most people park at Kroger and walk across. This is unacceptable. I will not put my wife and I in danger crossing one of the busiest roads in Murfreesboro. If you cant provide an adequate safe place to park while doing business, you probably shouldnt be in business. Furthermore, If you have a sign that says No parking, Additional parking in rear. You should allow it. I hope that you as a company improve because there are other companies that will take your business.

I have been renting from them for years. Not just cars but Budget trucks at times as well. They are consistently perfect each and every time. I will absolutely never go anywhere else. As we all know renting a car can not only be time consuming but a hassle. They are not only fast but carefree as well. I love working with them. The best customer service and even better pricing. Thanks guys for all you do!

My car was wrecked insurance set me up with hertz worst experience ever went right across the street and avis got me in a rental at a great price and sent me on my way someone even called me to make sure I was alright with the car and service great place only one I will use from now on. Thankyou for the attention treated me like it was there car that was damaged.

This company is garbage.we rented an SUV a month in advance. We get there this morning because we head out at midnight tonight and they have no car for us.all of our money we paid for this trip just down the drain because we dont have a car to get there and cant be refunded for 3-5 days. Our 1st family vacation ruined because of this company!!! I hope no one rents from them again!!!!

Car was filthy! Steering wheel was sticky, car smelled as if someone smoked in it, wipers were horrible and wiper fluid didn’t work! Had to clean the windows inside and out before leaving for my trip! Also had to stop on the highway to clean the windshield multiple times ! Upon returning the vehicle, the Avis associates could care less about the issues I had. Don’t rent from there! You’ll be sorry!

I wish I could give 0 stars!I prepaid a month in advance for my sons birthday vacation to Florida only to be advised when I get there that they have NO suv vehicles i prepaid and reserved in advance. No text,no courtesy message or email,No calls! Completely devastated as there is nowhere else open because its Saturday.in absolute shock,because of avis/budget our vacation is ruined.not to mention the thousands of dollars im out that cannot be refunded for our trip.this is by far the worst customer service,as well as business Ive ever experienced,excuse me while I go throw up

Amazing service.

Never again. Do NOT waste your time or your money at this location! Within 10 minutes of leaving with my rental car, the emergency tire pressure warning started going off. I immediately called the Murfreesboro location back and was told, just put air in it, we do not have another vehicle for you, or you can call customer service. Do not expect this location to stand behind their vehicles or provide you with any help when their vehicle has an issue. Im really not sure how they stay in business with this kind of customer service.After then spending an hour on the phone with both customer service and their roadside assistance, I was told my options were a) take the car to a body shop and PAY to have the tire changed and Avis would reimburse me or b) drive 45 minutes to Nashville to exchange the car. I obviously, chose option B.

Very prompt and polite at both pick up and drop off

Very rude woman. Eye rolling as if my husband was bothering her and this was high school. Car was nasty, smell of cigars, windows inside an out were dirty, and I had to keep putting air in the back tire. Car was never sanitized. Had to disinfect the whole car. Will never rent from them again.

Sorry the guy’s there are good however the car was nasty and smell very bad

I love using Avis and reccomend everyone that I can to use them!! Everyone is always so nice and helpful. I never feel like a bother and they all always have a smile on their faces, even if theyre busy. I try to make all of my reservations with Durb when I can because he is always nice, sincere, and very helpful!! He always tries to best match us up with the right vehicle when I present my needs to him. Good job, Avis! Yall have an amazing team!!

I recently rented from Avis. Durb was awesome. Great personally and he took great care of me. He is very knowledgeable and friendly. Everyone at this location is super friendly. I was given a Jeep. It was clean (practically new). I would definitely recommend this location.

This Avis location is the very BEST I have ever had the pleasure to use. They treat you kindly and most professionally and not like an imposition or just another number. I appreciated this treatment because I was worried about getting the right car for a trip that came up suddenly. I had no problems and Durbin Davis hooked me right up with everything I needed to make my trip easy and care free. I am glad to know I have a car rental agency I can trust and believe me I will always use this location.

I CANT SAY ENOUGH GREAT THINGS ABOUT THE EXPERIENCE I HAD PICKING UP MY CAR THIS MORNING WITH DURB. IT WAS ABOVE ALL THE GREATEST EXPERIENCE I HAVE EVER HAD DEALING WITH DURB!!! I have used AVIS before and service was okay but today’s service from DURB was sooo far above just okay... IT WAS THE GREATEST EXPERIENCE MY CHILDREN HAD THE OPPORTUNITY HAD THE OPPORTUNITY TO SEE WHAT TRUE SERVICE LOOKS LIKE!!!!! WAY TO GO DURB!!!!

Location was closed when 800# and Avis vehicle assistance showed it as open. Local numbers shown on the location door went unanswered. Based on signage it appears to be a franchise location that also sold cars and did repairs. Avis needs to explore other options for their Murfreesboro location.

Ive now rented from this location several times. The customer service is amazing!!! Durbin always delivers!!!! If you are in need of a rental AND a great experience go see him!

Get your rental somewhere else. Almost 6 months ago now I rented a car through Avis which was covered through my warranty. At the time my boyfriend was asked if he wanted to pay 30 extra dollars for insurance which he did in full that day. 6 months later and three days before Christmas I am contacted and told that unless I had a different card they were going to charge me For 60 dollars that very day, that I never agreed to pay. I proceeded to give them a different card after coming to the realization that the Avis team doesn’t care at all about my situation and was going to get the money anyway. After waiting for a week for the money to be pulled out and the ordeal to be over, the money is still sitting in my account. So I went down there to pay in cash, but guess what?!? They don’t accept cash. But they do accept checks(seems a little weird to me) So now I am waiting once again for the money to be drawn out. Supposedly tomorrow. My advice, go somewhere else, where they care about you as a customer. Avis doesn’t and they will get you wherever they can.

PLEASE DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!This company has used bully tactics to get more money out of people for their rentals . My mother n law just drove 10 hours with a reservation and set price only to find out she can’t leave the premises without purchasing their insurance !! I have complained with customer service and we’ll see where it goes from there . I recommend anyone just go to uhaul !! Insurance is cheaper also the truck is as well besides mileage . These guys are charging 150.00 insurance and that’s more than what I pay every month for my vehicle insurance ! It’s not right for my mother in law to have drove 10 hours to be bullied out of more money than what was agreed on the reservation!!! I will update after customer service tells me what they will do !!

The people were very friendly and great to work with. Other than that I would not prepay on Avis.com. If you return the vehicle early you do not get any money back. I will no longer use Avis or Budget for my rental vehicles in the future.

Rented a car from Avis for the first time ever for 4 days and was given a vehicle with unlimited mileage. After finding out the location was open on Sundays I told the agent that I would return the car on Sunday. After returning the car I was overcharged by $275 and the only additional equipment I added costed $47.99. After calling them on several occasion and getting the run around, I decided to call customer service. After speaking with a customer service rep I was told I was charged for mileage on a unlimited rental. I was also told because I brought the car back a day early I was charged at a higher rate which was never explained when I told the agent I was bringing the car back a day early. I will never use this location again. If it was their money I’m pretty sure they would have jumped through hoops to correct the error. The gentleman from the call center squared me away and credited me the difference of the overage which is the only good thing to happen in this entire situation. I have rented vehicles for over 20 plus years and I have never been overcharged not once.

Its was fast and efficient as always. Would recommend folks to rent from here. They are always very nice and suggest the best choices as far as gas and what you will be using the car for. Five star service and products.

First time renting though Avis and last time renting through Avis. I reserved a standard size vehicle (Jetta or similar). When I picked my car up all they had was a fiesta!!! I was driving out of state for work so I wanted a bigger car. But I decided the fiesta would be ok and I’d save a little money. Well this car’s seat belts in the back seat had been chewed up terribly. The drivers seat had what I can only assume are bodily fluids in it and the maintenance light came on half way through my trip. So I called and they agreed to trade me in Atlanta. Still not to a standard size car though. But it was still an upgrade. Well a found out I had to extend my rental through for work and asked if I could use a gift card I could get through my credit card company. Absolutely they said on the phone so I exchanged air miles to gift cards and guess what? They didn’t take them when I returned the car. So now I have two $100 worthless pieces of paper and out $200 because I’ll never rent from here again and neither will anyone I work with, family, or friends that I can tell to prevent anyone else from enduring the stress of such a terrible business practice.

My girlfriend rented a car from a is to come down to Tennessee with intentions of dropping it off here, and they messed up her paper work and now are giving her the run around on who to call, never gave her a rental agreement number and now we are looking at paying $600+ just to drop the car off

What a great operation! Reserving is a snap as is pick-up and drop-off. Value for the product received is exceptional. People all professional and knew what they were doing. Took less than 10 minutes to process paperwork and get car. Couldnt have enjoyed renting a car more.

Durb, he is so AWESOME!! Hes employee of the year in my book. He has great customer service and always greet you with a smile.... you rock

So far one star. Well see how tomorrow goes and that well determine what the rating will be. Dec 28th I rented a car for a complete week ending on Jan 4th. Today I called at 12:23pm needing to extend the rental. I asked for the price for an additional week. They gave me the price, I told them I would call back before closing(they close at one) and would need to transfer funds and to also see if I can shorten the additional time I would need the vehicle as my own vehicle is being worked on. I called back at 12:36pm. The woman asked to place me on hold, I said sure. I was on hold for 11 minutes. I hung up called back at 12:47pm. A guy answered and asked to place me on hold. I said sure. I hung up at 12:53pm. Called again at 12:53pm and was instantly rerouted to the automated voice. There was an option to extend your rental, I chose that one, the automated voice started that I couldnt extend. It then rerouted me to a live person. Assuming a call center. The person then put my information in the system and found me. He was trying to extend it until Monday for me when a message popped up saying that I have to extend it only at the location that I got the car from. I asked him why and he said that because thats what the boe said. Long story short. I dont like being played, scammed, or anything like that of the sorts. I am concerned that they are going to try and tackle on a fee for not returning the car in before 1pm, even though I was extending and they were okay with that. I am just at a shock honestly and am hoping they do the right thing.Update Jan 16 2020They ended up doing the right thing but did not apologize for the craziness. I will bump them up to 3 stars. I just believe in professionalism. I am thankful to have been able to get back and forth to work while my car was being worked on.

Avis made it very easy to get in and out with the car. Customer service is a lost skill in todays fast paced life, but not with them. They took the time to make sure that I had everything that I needed. I will definitely rent from them again.

Customer service is very friendly..

Durbin Davis was such a pleasure to work with on getting me set up with my car for the day. He is a very positive person and made it a excellent situation. I will definitely be using Avis again for sure.

The car drove amazing and they gave me a few minutes grace to fill it up instead of charging me a late fee

They helped me drastically and were very nice. Without them, due to me going to other lots, I wouldnt have been able to make my trip for my family! Thanks a lot!!

Absolutely terrible. I’m annoyed I have to give them 1 star.- Did not get the car I reserved- Car had some type of human fluid stained in the driver seat- Got charged for gas when I filled it up before returning it- Got told I couldn’t use multiple gift cards after I was originally told I could.

Very inept! First time using AVIS in Murfreesboro, TN. I was told to bring the rental car back to their office and I would get a ride to the shop where my car was being repaired. Instead, I get there and was told the driver had left and would be gone at least an hour. I couldnt lose another hours pay so I took the rental to the repair shop and informed Avis they would have to pick it up. What a way to cost me time and money due to their lack of communication!

Alex, Kelly, and the bearded one always treat me like the Prince of Murfreesboro. I am always greeted promptly and given a hug upon my return. Without fail, I almost always get a huge upgrade that helps accommodate my gimpy leg. Do yourself a favor and try these folks out!

I love this place in Murfreesboro. We have rented here several times. Out of the 10 times we have rented we only had one issue. When we told them about the lady rectified it and we were happy. The only reason its not 5 Stars is because the later you set your pickup the car pickings get much smaller. I wish there was a way to hold my car and no walk in can get it.

Loved it Durbin Davis and the crew is always great to work with. Highly recommended

Professionalism, expertise and excellent service by Durb made the entire process comfortable and a pleasant experience. 10 STARS to him. I highly recommend Avis and Durb if you’re looking for excellent service with a smile! I won’t go anywhere else!

Durb was an amazing rep who helped get me in and out so I can get back to work.

As far as car rental places go, I like this one. The majority of the staff has been there for years. So when I go, I almost always see a familiar face. I wish there was a way to reserve a specific car, but that isnt possible. Their lot is small and easy to miss, but the staff is friendly. I continue to come year after year for my car rental needs. Why a 4 star instead of a 5? Well that is because I am still cranky about not being able to reserve a specific car. Most likely will revise it to 5 after the sting has worn off.

I had the unfortunate experience of being in a car accident and totaling my car. I searched for a car rental company close to home. I decided to go with Avis. Im so glad I did, not only did I receive great customer service from Durb, he made me smile when I didnt feel like smiling. Its guys like Durb who understand customer service and goes above and beyond to make sure his customers are happy and satisfied. Way to go Avis and Durb!

Love love this place great price Great cars very friendly .will always come here to rent my car .

Most professional. I need to do more business with these great folks. Always accommodating and great to work with.

Nice folks, but the sometimes have trouble getting the cars you gave reserved. I have also been overcharged or charged for services I did not receive a few times. I rang cars for work, and after a few times catching this, I decided to rent from Hertz up the street.

This location is convenient and pick up/drop off was easy. They did not have the car in stock that i needed, so they brought one in from another location. Something Enterprise was not willing to do during this specific rental period. Both associates were friendly.

Fantastic rental car experience. Inside a WalMart with dedicated parking spots outside. The lovely young couple who run this facility could not be more helpful or efficient. They also operate the Budget franchise from the same desk. Will never rent from anywhere else in Austin

Ive rented from Avis in Murfreesboro 3 times in the past few weeks. Each time, Ive been met with great customer service-most especially from Durbin. Hes personable, funny and very accommodating. I look forward to renting from this location again and hopefully get to work with Durbin. Great location.

Durbin Davis, manager at the Smyrna, TN site helped make an unexpected rental need, personal vehicle broke down on way to appointment, a bearable experience. Swift, reliable service by Durbin insured that we were not late for our appointment while our personal vehicle was being repaired. This man understands and implements customer service. Thank you Durbin!

We rented a car from Avis at this Northwest Austin location. It is really convenient for us as we didnt have to drive all the way to the airport and deal with airport traffic and parking. Its located in a Walmart store so its a really great starting place for any road trip. Customer service was fast and friendly, both at pickup and drop-off. We usually get our car rentals at Enterprise but this Avis location might be my first choice from now on.

Durb was the absolute best!! He saw my reservation all the way through and made sure my rate was correct. Thanks Durb!!

Each car is clean to a T after a rental. and with a nice variety of cars you will almost always be pleased with the selection.

Why have an option to pickup a car at 12 if you close at 12? Way to ruined this day

I like this place! Associates are helpful, and they take care of you, fast. I chose this place, because they open the earliest of all in Austin area, and Wal-mart makes you take care of your fine shopping needs :)Will go there again.

The girl there as they say was sorta new they have taken the amount due for the car twice which is over $1000 and wiped my bank account 2 times. Yet when u call them they have no explanation for where the money went.

Horrible place to do business. It was close to closing time when they ignored phone calls.I forgot something very important in the vehicle and remembered 5 minutes up the street started calling 7 minutes before there closing time to inform them I was turning around to pick up the item. When I made it back to the office both agents where inside still sitting at the counter and they watched me knock on the door for 5 minutes. Finally the male agent asked me what I needed and then he went to the car to get my item from the car. I understand being ready to go home but that took him all of 1 minute. How can people be so roofless. I had my rental for over a week so for you all to act that way is unbelievable. I will NEVER RECOMMEND THIS AVIS/BUDGET NOR WILL I USE THIS COMPANY EVER AGAIN!!!!

Durbin was AWESOME WITH GREAT PERSONALITY & GREAT PATIENCE. HE MADE IT HAPPEN WHEN I MADE THE WRONG RESERVATION ON PRICELINE & HE ASSIST WITH GREAT CUSTOMER SERVICE⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Have used Avis for many years for my travels. Very pleased with service with Avis associates!! This particular location is operated by a couple...this last time, they made sure I wasnt over-paying for my rental due to my pickup/dropoff times. Then, they offered me an upgrade to boot!! Made dropoff very easy for me also, even though they were closed. Love this Avis location!! Will rent from them again, and again, and again!!

Friendly service and good price!

HORRIBLE COMPANY AND HORRIBLE SERVICE!!! The employees at this location are rude and very unprofessional! As I was standing there trying to get my questions answered she constantly answered other phone calls rolled her eyes to people she was speaking with, and played on her cell phone. I was told one thing by the employee and then spoke with the owner and was told something completely different.(he would not honor what his employees were telling people) so I was over charged and the owner would not help me at all even though his employees told me something completely different. This company was absolutely horrible and I will never use this company again!!! BEWARE BECAUSE THEY WILL SCREW YOU OVER AND TAKE YOUR MONEY!!!!!

The ease of rental process online and the pay now feature is fantastic. I also like knowing I will have XM/Sirrus radio in my vehicle. They usually have just the vehicle I am looking for. Give them a try, you wont be sorry.Don

Excellent cars and service thank Eduardo of tampa office

Always busy, always a line. Plan to wait 20 minutes or more to talk to someone. The vehicle we got started showing the low tire pressure warning light, as soon as we left the lot. I returned and when they brought the vehicle back out, said pressure was 1LB low in one tire, and 1LB high in another. The light was out, so I left. It came back on, before leaving for our trip to FLorida, and has never gone out. I took it back to Avis, who told me they would have to return it to the dealer for repair, but that it was not a problem with pressure a little low. I left and the light is still on two weeks later. Driving locally (Ford is paying for it while we await an airbag replacement) and keeping an eye on the tires.

Made a reservation online, went in and no hassles quickly in and out and on the road.

Ridiculous! My sisters fiance rented her a car thru priceline from Avis in Michigan everything in her name she was listed as the driver and everything she went to pay the security deposit and pick up the car. They wouldnt let her pick it up because she didnt have a credit card but he did everything on his! Then they keep the $100 deposit. Good job at ripping off your customers Avis in Michigan.

My experience was ok at this location but the down side was that I called in to see if someone could pick up the rental car from the dealership I was getting my new car from since I had no one to take me to the dealership. The lady I spoke to seemed uninterested in my request and simply explained to me that no it can be done and (Can you just bring it back?)...not satisfied with the answer I just thanked her and hung up.I then went to return the rental and explained to the manager (If he is not the manager he is the one with the long beard Lol!!!) my inquiry and how dissatisfied I was with this and he explained to me that they do in fact pick up rentals and then explained the policy.....it would have been nice that the young lady I spoke with knew the policy and was nice about telling me that info as well. Her not knowing this info caused a major inconvenience on my end.The manager did take a day off of the rental and was very nice when talking with me but I hope this is good training opportunity for the reps there. Sorry I dont know names Lol

I love Avis, the Murfreesboro location staff is simply AWESOME and always HELPFUL

Be careful renting from avis, they stole my money without even making a reservation, then created a reservation without me wanting one, then tried to charge me a cancellation fee. I literally had to talk to 12 different people before i could get the problem resolved and the person who resolved it barely wanted to help.

Avis Preferred does not exist at this location. Yes, its supposed to but does not. I always have to wait at least 15+ mins and they make me check-in again. With the latest rental they charged me for satellite but never activated the signal. I will not be returning to this location anymore.

I was so weary coming into this place after reading all the horrible reviews on Yelp but Im the type of person that gives the place a chance before I judge it. So here it is maybe I got lucky or it could be this little place is turning around. The guy who attended me who sadly I cant remember his name was very nice and efficient. I was there for no more than maybe 10 minutes and most of it was just waiting for the printer to finish printing and signing out the car. I was upgraded because the lot ran out of compacts for free! I was like woohoo! He made sure to mark every scratch on it and I pointed out some he missed so he marked those too. All in all this is was a very pleasant experience and I cant complain.

Reserved a truck and a dolly with them over two weeks ago. Get to pick up the truck. No dolly no straps to tie things down with. The lady who took our money wasnt nice at all. Always have bad experience here .. If you need a truck call UHaul.

If I could give this place 0 stars I would. Absolutely 0 customer service. The people there are very rude. I will never go there ever again.

Very helpful staff, have consistently worked with us to get a car lined up, and in a friendly manner under even the most hectic times.

Owned by a young couple. Very accommodating and hard working. Will rent again.

Awesome customer service. Very knowledgeable and quick service.

Wonderful customer service & very kind employees. I wont think twice before using Avis Car Rental in the future!

Always such a refreshing experience with these kind folks!

Loved it. Very happy with the car.

The employees are always polite & I have never had any issues. 😁

Michael at the front desk is very helpful, quick and friendly.

Great place to rent a car from!

Weve rented from this location twice, and its always been a good experience.

Rented from them several times using a debit card. Now, they are telling me that I cant use my debit card anymore even though none of the policies have changed. The manager is a complete idiot. I suggest dealing only with the owners.

Words cant describe the disrespect and ignorance of the this place. I would never go back...ever. Called corporate, and as much as I said I would never do this.... I hope this womens looses her job. Super unprofessional.

Terrible experience. Rude service.

Eugene was great.

Always a great experience.

Very professional and respectful!

Slow, very small office. Friendly staff parking lot was hard to maneuver when returning my rental.

Horrible customer service. It seems like they are too busy to help someone with questions. Also, I overheard a worker there say racist things about the immigrant mechanic shop next door. 👎👎👎👎

I have came here twice and both times they were extremely slow, did not have neither truck I reserved, and the insurance is a joke.

Great

Great!