Roger Garcia is very honest with you and straight forward, he helps you find the best coverage for you. Come here if your looking for the best savings

I came into Freeway insurance, from the moment I walked In until the moment I walked out I felt special, I was greeted properly, and everything worked out smoothly, thanks to Roger Garcia, (Branch Manager) I couldnt have asked for a better Agent. Very professional in every aspect

Called to get insurance on my car and spoke with Marisa! Very nice, fast yet efficient which is a major plus! She was very fun and full of energy made me feel like one of her girlfriends! 10/10 customer service! Keep it up girl! ♥️ -Jessica

Roger was a great help today l! Appreciate the great customer service and hard work

Took my daughter to get insurance here and Marisa A. Rosas aka. Assistant Manager was Amazing. She found the exact insurance I was looking for. Very professional and explained everything very well. I left with a smile, and would highly recommend her if your go to Freeway Insurance in Moreno Valley.

First time dealing with Freeway insurance and love my experience and the whole team took care of me. Especially Leonardo Velazquez was incredibly helpful and loved the customer service he provided.

Great service. Listens to what Im looking for. Always looking for ways to help. Quick and simple my visit was made by Roger Garcia.

Roger Garcia was amazing! Definitely recommend this place for your insurance needs. Amazing service.

I had the pleasure to be assisted by Marissa today, she was amazing and was able to answer all of my questions. Thank you Marisa for your amazing customer service.

I came in to get insurance on my car and Janet got me a really good deal on my insurance. I was paying a lot with Geico because Im young but now Im saving about 40 dollars a month. I had to wait for a little while because they were super busy but Im glad I did. I really recommend them and my agent Janet. Shes the best.

Roger Garcia helped me was fast and made it simple to switch love coming here

I just want to thank andrea illanes for helping me today with my Insurance she was so helpful and knowledgeable making sure I understood my coverage and exactly what I would be paying for after this experience I won’t work with any other agent but her!

Marisa A. Rosas would be your go to person. Very helpful and responsive with questions my daughter had.

I’ve been with freeway for ages and it is still a good experience to be served in a timely manner and with exceptional customer service. Thank you, Marisa Rosas!

Got a great deal for car insurance came in and the whole process took less then 30 mins the agent name was Roger Garcia

Awesome experience with freeway insurance. Crystal Arellano always super nice and helpful. I Know I can depend on her to help me out. Responding to emails and returning calls with any questions. And also awesome, awesome insurance pricing, got me the best deal. Ask for crystal, she’s awesome.

The worst experience ever mostly with their upper management and follow up systems. The first contact customer service people are good at the basics.As of today November 18, 2020, freeway insurance left a reply to my NEGATIVE REVIEW to call their customer service number to see what they could do to earn my business. First of all they gave me a general 800 number which I was on hold for 10 minutes with no one picking the line. That makes it seem like the reply to the NEGATIVE REVIEW was not genuine from a person, probably some type of software or AI system. It should have been an actual person that was trying to resolve the issues and they could have left an email so that it will be an opportunity to establish a direct form of communication with someone actually trying to resolve the issues. But no instead they left their general line which is full of a lot of basic insurance calls. Even their reply to this review was a awful experience and was not successful. They also sent a check after this debacle to return my money and it was short $300 and I had to get my credit card company involved. This review is no reflection on an actual location or office site. This horrible and unprofessional experience was while I was interacting with one of their supervisors and other upper management of the company, once again not at the location office level that you would walk into to sign up for the coverage.

Roger Garcia was very helpful 🤌🏼

This was the best experience I’ve had with any business transaction I’ve ever done regarding any sale or service provided. Andrea Illanes was very professional and explained every detail I needed to know. She answered every question thoroughly and made me very comfortable with moving forward with with Freeway Insurance. Her knowledge really impressed me, I have not seen customer service like that in a long time. If you need insurance I strongly recommend you go to this Freeway Insurance in Moreno Valley on Iris and Perris Blvd, ASK FOR ANDREA ILLANES!!

I came in frustrated because I was having trouble securing a decent insurance policy on my own, luckily Janet helped me out! Very professional and knowledgeable, if anyone is looking for a recommendation going here, shes the go to! Very satisfied.

I loved the service here. Crystal was very helpful in finding a good price for me. Good place for all age groups and great prices!

I have went to freeway insurance in Moreno Valley for three years for my auto insurance needs. This year I wanted to add a vehicle to my existing policy. I called the number listed and spoke with a person in the Palms Springs/Desert location. She contacted National General and gave me the specifics of what it would cost to add the vehicle and continue my policy. My existing payment for two vehicles was $169 a month and I remember paying close to $400 to start it up October of 2019. She told me that my next payment after adding the vehicle would be $264 and each month after $221. Reluctantly, I went to the store to finish up the process. When I spoke to Andrea (initially completed my policy last year), she told me it would be $100 service fee in additional to what Natasha told me. I felt that was not fair due to me being a current customer and doing all the foot work myself by phone for hours. She called over her manager and she offered to lower the fee to $50. I almost paid it but I left and decided to call the insurance company myself. National General re-instated my policy for the two vehicles and added the additional one for pennies. My next payment was $184 ($15 more than my monthly payment) on my regular date and each reoccurring monthly payment for the next 11 months is now $161, which is $8 less than it was with the two vehicles. Sometimes doing things yourself pays off. It did for me. This took less than ten minutes!!!! When you feel like your being ripped off, you probably are. I saved $100 for a service fee + $52 a month times 12 months= $624 and the first month differential was $80. I saved $804 of my hard working money!!!Update: I received a call from the assistant manager two days ago. She said that she was calling to get clarification regarding my review. I told her that I felt my review was very clear and detailed. I wondered why they really called because it has been several weeks since my post and the experience occurred. She wasn’t even familiar with what my review said or why I wrote it, she had to pull it up and read it. She did mention that higher up managers at a corporate level saw it and it has gotten a lot of attention. After that, she said that she called because she did not want any customer to leave feeling like they got ripped off, that they do not want anyone to have had a bad experience. I told her that I didn’t feel ripped off because I called the insurance company myself and saved myself a lot of money. I was pleased with my actions and I was glad that I did not do business with them that day. I restated that I was pleased with the insurance company continuing my policy, adding a new vehicle to it and doing it at a lesser price than they quoted me in less than 20 minutes. I don’t understand how to do damage control to a situation like this. It felt really unauthentic. I also said that I wasn’t trying to cause any hardship toward the company, that I left out parts that I took personal and just stated the facts which they can verify themselves since they have access to my policy and personal information. The conversation was pointless and it’s nothing that can be done to erase what happened or this review. The bottom line is I left feeling I was being taken advantage of and that was confirmed when I spoke to the insurance company directly for my needs and got a policy at $804 less than what they tried to lock me in at there at Freeway.

How can I get in contact directly with this office can I get a number please to this direct office

I came here to get a sr22 it was so easy and fast andrea gave me a great deal for the year definitely recommend coming here for your insurance needs

The ladies here in the Moreno Valley office on Perris Blvd. have outstanding customer service!! 😊😊 I just wish your rates were lower. 🤔🤔🤔

Marisa Rosas was great

This was a great professional experience here at freeway with Andrea and Crystal. Unbelievable low prices! They went out of there way to help. Thank you to those professional beautiful lady!

I can not express enough how grateful I am to have Crystal Arellano as my agent. She immediately helped me find insurance for my new vehicle and most importantly helped me out with my fathers insurance. She is fast, patient, and very professional. She explained my new policy in detail and made sure to properly match me with the best insurance. Thank you Crystal, me and my father definitely appreciate your help.much love,Fabiola Adame

Crystal Arellano was such a great help! She also help save me money on my monthly insurance payments! Awesome customer service!

I was looking for a cheap insurance since I’m a newly driver and was recommended to Jenny Morales she was awesome! She explained the proper coverage for me at the best price! I will definitely recommend her to my family and friends! Anyone looking for insurance hit her up!

I came in to renew my policy and the girl at the front desk helped me. I believe her name was Janet. She was really helpful and took the time to explain all of the different coverages available and I ended up walking out knowing exactly what I was paying for. I had to go with another company but it was worth it at the end because I got the coverages I wanted and it was only about a 20 dollar difference in the payment. But now I know my kids and I are fully covered in case of any accident.

Very helpful

Came to get a quote and Jenny helped me out she was able to look for something cheaper than what I was paying. She is very kind and friendly and I would definitely recommend her to anyone looking to get cheap auto insurance!

I needed to lower my monthly insurance payment. My broker Crystal Arellano help me not only pay $102.00 less a month but I kept the exact same coverage I had with Progressive. She was professional, friendly answered all my questions and made it super easy and fast. The experience was awesome and I got better customer service with Freeway then with Progressive. Thank you Crystal

Excellent service and best deal one could find. Crystal Arellano is outstanding and very helpful. I suggest this company to any of my friends. Ask for Crystal and you can count on her to get the job done. Thanks again.

I had a great experience at this location. The customer service was great and the staff were professional. Especially Arlene Trinidad she was awesome and she gave me an excellent rate and she made the whole process easy and fast. I’m definitely recommending her to all my family and friends.

So check this out, while every other company was giving me really high quotes i came across this location they helped me save some extra cash! I have zero knowledge about liability and how it all worked, but Arlene was so sweet and helpful. She explained how everything worked and gave me peace at mind knowing that i can count on her if anything bad was to ever happen. Definitely would recommend her to anyone (:

Jenny Morales was kind enough to not only walk me through my options but go as far as helping me find amount I could afford! She is amazing and very helpful! Jenny worked with me so much and I’m VERY thankful!

Crystal Arellano was extremely helpful in finding the perfect service. She was pleasant and helped me get the best insurance for the best price! definitely telling my family and friends about her!

Just want to thank Diane Ignacio for finding me a low rate insurance that fits my budget with all the coverages i was requiring.! I was also explained thoroughly how the coverages work , where no other company would take there time and explain. This office and all the agents are the best .

I just want to say thank you to Crystal Arellano. She was so helpful & very patient with me, helping me understand that different types of coverage. Gave me the best options suited for my needs. If anyone is looking for car insurance ask for her she the best. Thanks again Crystal ;)

I walked in for a quote & Gloria Serrano really helped me get a good price, she explained everything & had a lot of patience for all my questions lol. I really recommend her service! 👍

Having a couple blemishes on my driving record I was starting to feel a decent rate would be impossible to find. Then I stumble upon this little gem. I worked with Jenny Morales she went above and beyond for me. I walked in hoping to get a decent rate on my daily commuter and ended up being able to insure both my vehicles and stay within my budget!!! Even after the whole process I called with some concerns and she answered all my questions while still offering the same friendly costumer service I received when I walked in for the first time. If youre looking for the best rates with even better customer service I highly recommend Jenny Morales.

I had a great experience today. Jenny Morales went above and beyond to make sure I received the best service possible. She listened to all my needs and made sure they were meant. She was very thorough with the prices and went over all the paperwork. Everything was left very clear to me. I would recommend her services.

Came to get insurance and was helped by Jenny Morales, she was very nice and helpful and made sure I understood all the coverage and how everything worked. I would definitely recommend her to anyone that needs insurance. Thank you Jenny!

Ok so here is the thing. I am insuring my second car with Freeway & this is all because Diane has been super awesome. She really takes her time to explain & give you the best deals. She is very cool, fun & she really listens. I mean she is really good like that no wonder she got couple of awards hanging on the wall of her office desk. She sure knows how to get you well insured without putting a hole in you pocket. Good Job & keep it up Diane !!!

Crystal was very helpful finding the best insurance for me since it was my first time, best customer service!

Went into the office hoping I would get a better insurance rate so I can save money and Crystal Arellano did that. She helped me for about an hour trying to find the best quote for me and she did! She is a great insurance agent definitely recommend her. If anyone needs a good insurance rate to go freeway insurance and talk to Crystal! Thank you freeway for helping me!

Bruh all dese haters kappin ,go to the the perris blvd location and ask to be helped by Andrea she got me the best deal on insurance and I got an old truck

Great experience and service! We came in looking for an affordable insurance right away Jenny Morales helped take care of us. She answered all of our questions and made sure we received the lowest rates.Would definitely recommend their service to family and friends !

I came in one day welcomed in Jenny m asked me what I was in there for sat me down try to sale me new insurance try to ask me what I did for a living and kept questioning how much I was making for the year I got a bad really bad vibe from her when she kept questioning me then finally gives me quote for double the price Im paying I told her thats high she said its affordable for the type of work you do thats not bad thats when it clicked to me she asked all those questions to know how much she can try to sale me insurance for had conversations with a few people they have had same experience with her none of the other girls there Diane Ignacio was one of the best I ended up taking off coming back when she wasnt there and diane gave me a better priceBEWARE OF HER SHE WILL ASK YOU QUESTIONS TO SALE YOU FOR THE MOST SHE CAN!!!!

Crystal did a great job helping me out getting my insurance, she is a professional. It’s always great to make business with someone like her.

I came into Freeway Insurance in need of auto insurance and I spoke to a very helpful and professional agent Jenny Morales. She was extremely helpful and was able to get me all the coverage that I wanted. I am very happy with the help I was given, so I recommend that anyone looking for auto insurance come to Freeway Insurance on Perris and Iris in Moreno Valley Ca. And ask for Jenny Morales or Crystal arellano

I called freeway insurance in Moreno Valley and was helped by Crystal Arellano, she was able to help me get the perfect coverage for my vehicles. I wasnt really aware on how insurances worked nor the coverages. Until Crystal explained thoroughly , made it so easy and understandable . Even made it more convenient for me on purchasing the insurance over the phone!! . I got my insurance in less than 10 minutes , thank you againCrystal

Crystal arellano help me with getting a better deal with my car insurance. Gave excellent customer service. I would recommend freeway insurance.

I had an awesome experience with Arlene Trinidad she was very professional and was knowledgeable. She helped me get the best rate. I will definitely be coming back to her. I highly recommend her to anyone.

First time here and I had a great experience! Crystal Arreyano was very friendly and attentive 👍🏻 She made the process very easy and enjoyable. 10/10 recommend 👌🏻

I came to freeway insurance and Cristal Arellano give me a great service

Hey guys they are the best I been to so far. They can get you the best price around!. Kristal as was on top of everything and when Ii didnt have all the money she worked it out for me. Awessome!

Highly recommend Crystal Arellano gave excellent service didn’t stop till she found me a lower monthly payment than before.. great customer service friendly Nd amazing at her job!!Thanks

Andrea did a good job help me getting a lower price on my commercial insurance thanks again

Arline & Diane both teamed up together and helped me complete my policy as easy as possible. Thank you for your kind professionalism. I will definitely use them again!

Expensive

Great staff that always try to save you money.

Jenny Morales helped me with my insurance and got the best deal ,Had an amazing experience.

Went to get insurance for the first time and Jenny Morales was very helpful since I am a new driver I shopped around multiple places and the rates were very high. Jenny shopped around multiple companies and made sure I got the lowest price and the proper coverage for my car. I would definitely recomend her to my family and friends. Thanks Jenny!

I had a very quick and easy visit here. My broker Erlene got me a quote for a new vehicle I need insurance for at a rate lower than I expected to pay. She got me in and out within an hour of walking into the store. Thank you.

Gloria Serrano was such a great help. This was my first time purchasing insurance and she explained what was available to me. I was able to find a policy that met my needs and my budget. I would definitely recommend Freeway Insurance to my family and friends.

So I was helped by Crystal. I got a new used car and the same day found affordable (really cheap) full coverage insurance for someone like myself that has an accident on record. I would recommend this over geico or esurance or really anywhere to be honest. Also, shes pretty cute too. 🙄😏

Andrea Illanes helped me get my insurance , looked for the best price and what I can afford . Once again Thank you Andrea and freeway insurance

I was very satisfied with my service. I have been dealing with insurance for over 30 years and Diane Ignacio was at the top, for her knowledge of policy and the quality of her customer service. very much appreciated. Thank you so much... Barney Ingram

Came to get a cuote and Crystal arellano help me with getting a better deal with my car insurance. Gave excellent customer service. I would recommend freeway insurance. Thank you Crystal :)

I went in with parents to get insurance, transferring from Allstate. Saved about $120 a month with better coverage. Diane Ignacio helped me and was very helpful, explained to me my coverage very well. I would definitely recommend freeway to everyone! Moreno Valley office staff is very friendly!

I have come to this location for many years. And although everyone at the office is very kind and helpful, Jenny Morales is my to go to. She is professional and goes out of her way to help me. I definitely recommend her to everyone.

Worst insurance you walk in they sell you insurance u dont even have idea off. You have to do your homework before you walk in to make any deal or payment in America thats how it work. Just dont rush to make deal take your time you definitely get something better trust me

My experience at freeway insurance has always been AWESOME since the start, Jenny Morales always finds me the lowest quote for me and provides great customer service! I definitely recommend freeway insurance! Very Happy Customer and thank you once again Jenny!:):)

Today I came in and Crystal Arellano helped me out with my policy changes. Super friendly she makes it easy to understand everything. She looks for the best quotes and low monthly payments..

Walked in to freeway insurance and met with Ana lomeli and just want to say best agent Ive ever met, she very helpful and she knows what shes doing. I was going to walk away but because of her knowledge and being very helpful a great personality she pulled me in Im glad it was her. Best experience ever.best friend ever mad..

Went to get insurance today as a new driver and was helped by Gloria Serrano and and she really helped me understand the process and get me the best coverage possible. Would definitely recommend to any driver.

My experience there was fantastic. The worker named Crystal Arellano helped me and my boyfriend find the perfect coverage for our vehicle!

You guys go above and beyond which is why I keep coming back. Diane, the level of service you have provided me is far better than other insurance agencies. Keep up the good work.

My experience at freeway insurance was excellent. Jenny Morales did an awesome job getting me a great deal on my auto insurance. She is very helpful and treated me really nice.I would recommend my family and friends to freeway insurance.

Crystal arellano was the insurance broker that helped me. She was very professional and had great customer service. Would recommend to everyone, best location hands down.

Came to get insurance and Jenny Morales helped me, she looked for a really good deal and was able to save me over $50 a month. I am very happy with the deal she got me and most of all she is very nice and professional i would highly recomend her to all my family and friends!

Crytal Arellano is such a wonderful professional worker.She Is very knowledgeable in her work..I love dealing with her..Thanks for your Continuous help.

The service that Erlene Trinidad given was awesome. She is fast, friendly, and knowledgeable. I save money by changing my car insurance to Freeway Insurance. RECOMMENDED.

Diane Ignacio is a very down to earth, helpful, and thorough agent. She made a yucky experience very calming. The whole staff was very nice. A credit to Freeway Insurance. Pay the Ladies!!!

When me and wife went to freeway we felt every welcomed. We were very satisfied with our agent Jenny morales she very professional and makes you feel welcomed. She answered all the questions we had and she helped us very well in finding the right insurance for us. There’s no doubt I will recommend her with my family and friends. Thank you Jenny morales for all the help you gave us that day.

Ana did a great job getting me started with my car insurance. It is my first car and Ana helped me understand how the insurance and how the payments will work. The service was great, we were in and out and I had full understanding of how my insurance will work.

CHRYSTAL ARRELLANO. BRANCH MANAGER AT MORENO VALLEY. BRANCH MANAGER HAS BEEN HELPFUL FRO. DAY #1. FROM OBTAINING I ZURANCE TO HAVING TO CAN EL ..MY INSURANCE PLAN DUE TO, CARZONE .EVER llowing me to take possezsion of a xar. Ms. ARRELANO , TO ME, WENT ABOVE AND BEYOND HER ALREADY PROFESSIONAL JOB DESCRIPTION TO MAKE SURE THAT I WAS .SATISFIED . THE MORENO VALLEY BRANCH WAS OVERALL, PROFESSIONAL, VERY HELPFUL AND I WILL RETURN SOON FOR ANOTHER POLICY. THANK YOU CHRYZTAL ARRELANO..

I called around 1030 and was helped by Vanessa over the phone and was asked if I could make it to the office in Moreno Valley. She was really nice, really polite. When I got to the office I was helped quickly and when I was called up by Vanessa she apologized a few times for taking too long. I guess the computer was running slow, I mean they run on windows Vista, they need an upgrade. Anyway, she offered me water on multiple occasions. Shes really broke down the two different plans I was looking at. Her knowledge of the plans really helped me decide what was best for me. (which was really the one the laws requires of me haha). Dont fire her, she was great!!

Crystal Arellano great service u guys should b very proud to call her your own!I actually had already left and she called me back and i got my vehicles insured thanks again.

Ana Lomeli helped me out at freeway insurance and she is such a great agent. She asked if I would like coffee or water while I waited for an available agent as I hadnt made an appointment. She made the process of finding insurance so easy.! 10/10 customer service would definitely recommend to anyone looking to purchase insurance in my area.!

Crystal Arellano provided the best customer service I have had with any other insurance provider very informative and attentive to the customer

Crystal Arellano was a great employee here. She helped me understand my options in choosing a new policy. 5/5 stars. Thank you.

Excellent ppl to incer with

Came to get insurance here for the first time on my newly purchased vehicle Jenny Morales was very helpful and made sure I left with the best coverage at an awesome price I would highly recommend her to my family and friends! Thanks Jenny

I was very happy with Crystal Arellano she was helpful, friendly, and fast I would recommend anyone I would recommended her to my family and friends she give me a fast and easy service very pleased with everything I need it thank you Crystal Arellano

Josiah and Dian were AWESOME! Very helpful and made sure we got the best quote! Love the friendly smiling faces. Definitely recommend!

Great costumer service like how crystal Arellano explained everything to me 🙂👍🏽