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Gulf Coast IT Solutions
6300 Grelot Rd suite h, Mobile, AL 36609, United States
Comments
Sh
Review №1

As a regional manager in retail, Ive always had problems finding an IT outsourcing company that can work with multiple locations quickly, efficiently, and reliably. The team at Gulf Coast IT Solutions now handles all our IT issues in the southeast and provides proactive consulting services to help us stay up instead of simply waiting for things to go down before acting on it. Great experience so far!

Me
Review №2

Our SQL servers went down and they were able to recover the data and get us back up and going in short order. I dont write reviews very often but their business division really exceeded my expectations. Looking forward to working with them regularly for maintenance. Wed been working with local computer repair stores for years and had no idea companies like Gulf Coast IT Solutions even existed. Now we know where to go with the larger, more critical projects.

Fe
Review №3

My Mac was running terribly slow and Apple support helped me remove any issues which could have been the cause. It didn’t take long before it was doing it again. So I took it to IT solutions and immediately they were able to recognize it was a hard drive issue. So I did the emergency fix and my computer was fixed by that afternoon, just before it likely crashed. It’s running perfect now and better than a new computer. My computer is my job, so a few things are extremely important to me 1. Trust in leaving my computer 2. Speedy fix 3. Communication. They exceeded all my expectations! Jenny called several times to report progress and even after the repair she called to make sure everything was running smoothly. I highly recommend them and will use them for any work in the future.

te
Review №4

Absolutely by far...the most amazing techs/people Ive ever met. Afteranother computer company erased everything on my computer, without my consent or telling me what they were doing....I was devastated. I called this company which was located not far from me. 2 techs came to my house and took my computer. They kept me updated on everything. After my computer was returned, the time that was taken by them explaining everything to me still amazes me. I dont know what I would have done without these amazing people as my livelihood is working on my computer. I give these people more than a 5 star rating for service, price, knowledge and the best customer service ever! I would never use anyone else. I will recommend them to everyone!!

Mi
Review №5

What a wonderful surprise! Great advice, super fast repairs, VERY reasonable rates! We were treated by world class customer service and a great technician. Thanks so much guys! We will be referring everyone one to you.

Ro
Review №6

Friendly staff. Very knowledgeable and fair pricing. Recovered my data from a dead hard drive. They also are able to work on laptops and desktops for both Apple and other brands. I highly recommend them.

Ch
Review №7

Staff is friendly and helpful. They clearly care about wanting to make the customer happy. Hence why they earned 2 stars instead of 0. The other three were subtracted based on the state of my computer after receiving it back. With every passing day, I feel like I discover a new disappointment with its current running state. I wanted them to be amazing based on all of the 5 star reviews. My 2011 iMac had a flickering screen and eventually went black, but turns on without the classic chime - so I took it to Gulf Coast IT. I was told 2 days - we are now into the second week. Which would be fine, if I was given an accurate estimate to begin with. Instead I’ve had to call repeatedly asking for updates, And told that it will be 1 more day. Annoying but fine - staff seems knowledgeable enough. I went into the store to replicate the issue, since they couldn’t and it resulted in them needing to open the computer up. Awesome. I’m just happy they found the problem and I’m excited to get my computer running like new. I was told they would be using my computer as an example to train an employee on how to open up and put back together an iMac. (Just cleaning it out and applying thermal paste) I thought this was great - and I was happy my computer could help with that training and boy was I wrong. I had my other half pick up my computer for me, so I didn’t see the result until my computer was home and the services were paid for. I don’t think they checked the trainee’s work after he was done. Not only did they ask me if I provided my power cord and have to go find it (not organized), I was told it took them 20 min to figure out how to put my iMac back in the box. They ended up packing it in the box (original apple packaging) upside down (how?!?) The screen wasn’t put back on all the way and something rattled when I flipped the computer the right way up. Loose screw? Loose part? Who knows. They also had to search for the power cable when it was picked up - so I doubt they tested it to see if it would turn on after taking it apart. Now I have to go back up there, because I’m afraid if I open it up it’ll look like the ‘mad watch’ from Alice in Wonderland and thats not a sight I wanna see. Hopefully this will turn out fine in the end.Update: I took my iMac back - they were very accommodating and apologetic about the state they left my computer in. They fixed it and also informed me that they accidentally over charged me and reversed that excess amount back onto my card. Overall I can tell that they are a reputable business and wanted to make my situation right, even if they keep screwing up my computer. Fast forward to today - my fans have been running at full speed 100% of the time since I received my computer back (Not great thats how you burn out your fans. I ended up downloading an app to control them, so I dont have to go back), I now have multiple dead pixels and the inside of the glass screen is now chipped on the top left corner where they removed it. Also my screen still flickers occasionally, and that loose screw? I was told it was an extra that didnt actually have a home. If you take apart and put back together any object. Its never a good sign if you have extra pieces. Everything has a purpose. smh. Nice people. But not competent or organized. I wont go back there and I wouldnt recommend them to anyone I know.

Br
Review №8

For the past several years I have used Electronic Adrenaline, and Tyler, for all of my computer issues. Tyler has always provided top notch service for a great price. He is a reliable man and will not try to add on useless things. The best thing about going to Electronic Adrenaline is having the professionalism and customer service that accompanies every visit.Do yourself a favor and use Electronic Adrenaline for your needs. It is well worth it.

Am
Review №9

Some of the best customer service Ive had in my life! They went out of their way to help me in an emergency situation with my laptop and had it back to me in no time. Jenny was super sweet and helpful!

Ev
Review №10

Great service all around. Tech saved my computer after it had no hope. Spilled sprite into the keyboard and left it for four months and he was still able to get it working to mint condition. Kept me updated everyday about what was going on so I never was out of the loop.

Da
Review №11

I had an emergency situation with my work computer and found this highly rated business on Google and decided to take a chance and Im so glad I did!!! They were extremely professional, reasonable and above all prompt with same day service - they saved the day at the office! Thank you so much Tyler and your nice receptionist for your patience. We will definitely be using your services again and sending referrals your way.

Pa
Review №12

This was a great place to do business. They were professional and took care of my computer as if it belonged to them. The price was extremely fair. They provided great customer service. I highly recommend.

Ba
Review №13

About two years ago I brought my moms laptop in because she said it was running really slow. Tyler fixed it and its been running better than ever still. Also about a year ago he built me a PC for gaming. I absolutely love it and I will ALWAYS recommend his store for something as simple as removing viruses or having a professional build a PC. Its clear that this is his passion and you call tell by the way he is always up front and honest about his services. 10/10 would recommend!

Ma
Review №14

Tyler has worked on my Mac book pro several times. I have been pleased with his professionalism and quality of work. I wont hesitate to use IT Solutions in the future

Wa
Review №15

Incredible customer service!! Jenny went above and beyond the expected to complete the repair of my daughters computer issue on December 23, working well past her posted closing time (the business was scheduled to be closed on the 24th and 25th and my daughter was leaving Mobile to return home early on the morning of the 26th). Very professional and competent - you dont get this kind of customer service often in todays world. Highly recommend.....

He
Review №16

Great Owner that cares about his clients! I give em 2 thumbs up!

Mi
Review №17

First off, hands down the best customer service ive come across for PC repair. Not only was the service outstanding, the price for parts and labor were a steal.when i brought my PC in for an upgrade inspection, instead of telling me i needed the latest and greatest and that i needed to spend hundreds of thousands of dollars to have a BA gaming system... he took his time and searched the best possible parts at the best possible price.customer service is an A+++++knowledge and experience A+++++will i ever use their services again... most def

La
Review №18

Great service, great people, great place. My external hard drive crashed so I took it to them desperately needing help. They extracted everything from the hard drive within 24 hours and it cost me $50 rather than the $600 it was going to cost to get it shipped off. Definitely recommend!

Ha
Review №19

Okay, I write with some little bit of authority. Im a retired (~ 20 years) electrical engineer who was once maybe the smartest kid on the block, but now Im a little bit foggy :-) Computers have always been an important part of both my private and professional life, and when I dont have problems with them, Im perfectly capable of generating my own, which I do with astounding regularity!To my rescue comes Gulf Coast IT Solutions, who now is most definitely the smartest kid(s) on the block. I like to think that my computer problems are generally a cut above the rest, since I already know how to solve the most common ones. The technicians here are never daunted, though they may shake their heads when receiving one of my frequent trouble calls. They are well aware that my call will likely be unique, but theyve never failed me yet. Ive been a customer of Gulf Coast IT Solutions for many years; they designed and built my current computer ( a screamer!) and when this one gets old, they will likely be my first call for a replacement.If these folks can consistently satisfy me, a crusty old guy, Im satisfied they can be your computers best friend too.

Mi
Review №20

I brought my laptop in having tried everything to get it out of this loop. So I brought it in Friday afternoon got it back wedWednes night. Im super pleased with this company. Definitely coming back if I need to.

Bo
Review №21

Very pleased with the services provided. Highly recommend!

Br
Review №22

I would send anyone here before I send them to any other Computer Store, main reason the owner isnt going to Bullsh** out of money. If your computer doesnt need it, he isnt going to push random junk on you. You tell him the problem, he finds the issue and makes sure you are satisfied with the results. Head there and ask for Tyler, I promise you there isnt an issue he hasnt seen or havent found the solution for.

Ta
Review №23

Gulf Coast IT Solutions is the best! They are well known HEROS at Ashford Place Apartments. I would recommend them for any business.

Ka
Review №24

I highly recommend Gulf Coast IT Solutions. I find them to be extremely helpful and honest.

El
Review №25

Very informative at every step of service. Quickly identifies the problem, be it hardware or software and provides frequent updates on the progress of your machine. And this is all at a price I can afford! After going here, I wouldnt think of going anywhere else for any of my computer needs.

Ji
Review №26

Knowledgeable, professional, personable! No nonsense pricing! Quick turnaround! Very helpful!

To
Review №27

Fantastic work fixing up & upgrading my old PC. I also appreciated the flat rate charge rather than a by-the-hour labor rate that would have been twice as expensive.

Ti
Review №28

Tyler saved my a#% !!!! I own a recording studio/mixing and mastering business and my computer was going to hell and he saved it and everything on it!!!! Top notch... it’s like nothing happened to it and it runs even faster now!!! Thanks a ton

*C
Review №29

Jennifer was very nice and professional. I will definitely be back to see them!

Co
Review №30

Went to get my PC an antivirus program and cleaning. It was for a decent price and my computer was ready in no time. They were very professional and helped me understand the process.

Pe
Review №31

I have gone to see ty twice to upgrade my machine and to stay some what current every times he’s knocked it out of the park.my 2nd machine is only few days old to me but no issues and runs perfect and I paid a very fair price imo. But first machine he upgraded and maxed out a ten year old computer and I never had to get anything fixed or even reformatted I daily used it for 3 years after the upgrade and never even turned off machine. Zero problems with these guys. I’ll be back when I can afford a 2080ti or when I get board with this machine.

Th
Review №32

Yes Id recommend taking your computer or Electronics here nice courteous people and easy to understand

Ja
Review №33

I brought my MacBook Pro in after a friend spilled a drink on it. It wouldnt turn on at all. I shopped around town and either no one wanted to deal with it or they wanted way too much money. I tried this store and while it was a little pricey (I own an Apple computer so everything is expensive anyway) they brought it back to life. Roll Tide!

Jo
Review №34

THANKS FOR ALL THE HELP LOVE PLAY AND TALK =)

Te
Review №35

I have been in and out of EA a few times. The prices are resonalble and the deals are more then fair. Service is quick and the return calls are prompt. As soon as he is finshed with a PC or a fix he will let you know strait away if there was something else was wrong or that your ready to go.His shop is also professional in appearance and very clean. A lot better to some of the places Ive been to. While I am more concerned about the end result of the job I know others will appreciate the level of quality in work and business outlook.

Al
Review №36

Great service, prompt, very knowledgeable, on-site repairs saved the day!

St
Review №37

I cant thank the technicians enough. They came out promptly, and properly diagnosed the issues my mother was having on with AT&T her multiple AT&T services. AT&T said they could be out in a week to ten days, and recommended she send everything back.I decided to contact Gulf Coast IT Solutions on her behalf. Mind you, Im 500 miles away and wasnt sure... Well - The Gulf Coast Tech team quickly reviewed her equipment, properly installed it & reconnected all her AT&T devices. Then they took the time to walk her thru what to do should she experience a similar issue. I cant thank them enough for not only how grateful she was to have her Netflix, Wifi, and Facetime back up and running - but so was the family member. I hope if you read this and are unsure, dont be. They did a fine job and I sincerely encourage you to give Gulf Coast IT Solutions a shot! Im grateful I did.Virginia Radney & Grateful son, Stephen Raffaelli

El
Review №38

Weve been here several times and have always been happy. If they cant fix it, it cant be fixed!

ch
Review №39

Quick turn-around and good prices.

Da
Review №40

Really kind and helpful. Im glad theyre closer to my house :)

Ry
Review №41

Excellent customer service.

Br
Review №42

Amazing service! Explained to me what was wrong and had my computer back to me quickly and working better than ever!

Na
Review №43

Excellent fast service. Very pleased.

dt
Review №44

Quick turn around, great service!

al
Review №45

Great people

Je
Review №46

Computer genius, John Burnett!

Jo
Review №47

My computer came back, just as the day I ordered it. Thank you!

Ro
Review №48

Awesome 👍

Ed
Review №49

Sweet

Information
49 Comments
4.8 Rating
  • Address:6300 Grelot Rd suite h, Mobile, AL 36609, United States
  • Site:http://gulfcoastitsolutions.com/
  • Phone:+1 251-380-0297
Categories
  • Computer consultant
  • Computer support and services
  • Computer repair service
  • Computer service
Working hours
  • Monday:9:30am–5:30pm
  • Tuesday:9:30am–5:30pm
  • Wednesday:9:30am–5:30pm
  • Thursday:9:30am–5:30pm
  • Friday:11:30am–3:30pm
  • Saturday:11:30am–3:30pm
  • Sunday:9:30am–5:30pm
Health and safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Highlights
  • Black-owned:Yes
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