Ren going to RG for 20+ years now and tell everyone who is looking to see them! They do a great job and are always willing to answer tax questions throughout the year.
When everything is fine and running smooth, Joe-Blo can be your tax guy and you will be fine most of the time. A knowledgeable and responsive accountant is not thought about, because there are no issues.When there are concerns/issues, a responsive and customer-oriented professional become paramount. Unfortunately, the one and only time I needed Roy’s service to be more than and “fill-out and file” I was blown-off or ignored completely. I got a large bill from the IRS as a result of a mistake they identified on my taxes. I paid the IRS. I brought this up to Brian, who said they would look at it because it was likely a IRS mistake. So, I continued using RG for the next year. Fast forward to this year’s tax season and unanswered messages with Brian and one last attempt to contact Roy ( which was never returned), I decided to business elsewhere.Again, when the wind and waters were smooth sailing there were no issues and I enjoyed working with RG and Associates. But the only time where there should have been and reasonable expectation of some sort of customer service, or even a response, I got crickets instead. And at the end of the day, that is where a business like this is shown to prove the value and security in the service they provide.
I began using RG Associates services when I lived in Arizona in 2016, when I moved to Texas I had a tricky situation and RG Associates helped me out throughout the process and paperwork. Last year I tried switching to H&R Block but I dont believe they provided the service I got from RGA. Using RGA this year was such an ease, everything done online and I signed paper work using Adobe Sign so I didnt have to sign scan/fax anything! I will continue using them for years to come! Thank you so much Brian and Cindey for the absolutely amazing customer service and experience.
RG and Associates has the best customer service and they are great at their job. I don’t like tax time but they make it a great experience.
Been super helpful and our return have been more substantial since our switch to Brian.
RG and associates are hands down the best in the valley. Highly recommended.