DryStar did an amazing job on my home and Noah took his time and went the extra mile to thoroughly explain the process of all the work that needed to be done. He was very patient with explaining things to me over the phone and in person. He got things done in a very clean & quick matter. And made sure to keep updating me on all the process which I really appreciated. Would definitely recommend this company!

My folks had roof damage that led to water damage in the ceiling. They are old and unable to take care of things like this these days so it was such a relief dealing with this company. Noah was out here the very next day with Aiden to access the damage and was very kind and patient explaining the situation to not only me but my elderly grandparents as well. David and Jacob came by a few days later and were in and out within 2 hours. They removed the damaged area and cleaned up quickly and were a joy to have in my home. Very respectful and professional. Overall I would recommend dry star to anyone. Professional, timely, worked with my unusual schedule, and above all, their employees were all very helpful, patient, and respectful. Which, sadly, isn’t always the case when companies are dealing with older folks like my grandparents. Can’t say enough good things about this company and it’s employees. HIGHLY RECOMMEND

Dry Star Restoration came out to my home after a large storm / water damage and helped me with my repairs. They were responsive and professional throughout the whole process. I would recommend them to anyone!

Quick to respond to a leak and tear apart the home as well as sending duplicate invoices throughout the week to get paid. NOT responsive in the least as far as repairing my home. Also willing to drop $1,500 off the bill just for a good review...thats concerning! They attempted to convince me that my home needed to be completely re-tiled under the pretense they wouldnt be able to find a tile match. After OVER A MONTH of hearing NOTHING AT ALL, had to call them and provide them with the tile info that was readily available after a 5 minute Google search by my girlfriend! They never attempted to find it, just wanted me to redo a tile job thats less than 6 months old as it is and stick me with the bill!!! When someone finally did show up to fix the floor, the wrong materials were brought and I wound up having to pull up 1/4 backer board myself and replace it with the 1/2 inch that is throughout my house so that it would be done PROPERLY. This was also after requesting NUMEROUS times to get rid of a new squeak in the floor that came a result of them tearing the floor up. Never attempted to fix, was just told its an old house. I told him to take a break and fixed it myself in less than 10 minutes and I dont do this for a living! That 10 minutes apparently held him up too long and ran out of time for the day and left at 2:30pm...not having shown up till around 11am with an app. time of 8:30. When I called JUSTIN back was told that they wouldnt be sending that guy back out to my house due to his quality of work, but then proceeded to tell me that they have no one else to send and that I may as well look into another company and agreed with me that Im S.O.L as far as them being able to complete the job themselves!!! I have spent the last 2 days completing the floor myself as well as fixing the texture job that was done on my basement ceiling and again looks better than their work...especially for someone that DOESNT DO REMODELING FOR A LIVING!DO NOT USE DRY STAR RESTORATION IF YOU VALUE YOUR HOME!USE MY PREVIOUS EMPLOYER SUN-BRIGHT RESTORATION LIKE I SHOULD HAVE!!!

I’m very disappointed in the work that was done.There was minimal effort to actually “restore” the main issues. The ceiling has streaks. There is still a hole in the wall, all they did was take the initial wall piece and flip it upside down!! Who does that?!The cabinet they disassembled and put back together is now broken… the fact that this was all done by a SINGLE person is very clear based on the level of work. Restoration you would think would have a team of people working. But no!And now they are saying another FULL MONTH to just install tile. These people do not communicate effectively, the timeline is constantly shifting and they left my house only in slightly better condition than when we initially called for help due to a water leak.Hands down a terrible, terrible, agonizing experience, there is not a chance I would recommend this company to any person.

Noah Box arrived on time for an emergency. Did a great job and was very professional!

Dry Star did the water mitigation after a water leak in my kitchen. They then did the restoration. I was impressed with the level of respect shown to me, and also the respectful interaction between the workers: Raphael, Miguel, Elvin and Jesus. Their objective was to leave the job site clean after each work day, and also to make sure I was happy with the quality of their work through each step. They were pleasant to have around.

These guys are great! I would highly recommend them to anyone. Their communication and customer support was great, especially considering the chaos we were dealing with. Their team took care of our issue quickly and were very considerate of our home and privacy.

We had a devastating flood and DryStar came recommended. They were available and friendly at 1am, always on time and very professional. They only did the work that was needed and handled all the communications with my insurance. I wouldnt hesitate to use them again or recommend to family and friends. Thank you to DryStar!

Due to a leak in my bathroom my Plummer identified the cause of the leak. Upon my agreement he contacted Drystar who showed up an hour and a half after first contact was made. I was contacted via phone they were on their way. What a fine tuned company this is. I was kept up to date as to the progress. Each person who came to my home was professional, polite, knowledgeable and considerate of my home. I can’t remember everyone who was involved but want to thank the following: Noah, Chad, Clint, Abby and the whole restoration team! Thanks for a job well done.

As a service plumber I have worked with Drystar on the job and for my own personal water damage situations. They are always on time and very professional. They treat all of my customers with care and professionalism . Their attention to detail is always top notch even when dealing with tough insurance claims. I’d highly recommend them to anyone in need of a remodel or cleanup from fire or water damage.

Our plumber recommended DryStar while he was repairing a leak in our hot water line in our garage.The leak had damaged the wall connecting the garage, laundry room and bedroom closet.Immediately upon their arrival Steven and his partner set up fans and treated for any possibility of mold.Steven guided us through the process of contacting our insurance company and opening a claim. We stayed updated by Abbie in the office.Martin from DryStar came to our home to discuss the scope of work and schedule the restoration.The work was performed by Raphael and Jesus.They spent two full days repairing and painting the damaged areas. Their work was flawless and we couldn’t tell where the damage had been.Chad came out to inspect the work and close the claim. We praised the entire crew for their excellent customer service, quick response time and flawless repair work.Our experience, from start to finish, was handled professionally and with as little inconvenience to our household as possible.Thank you DryStar.

People in the office were nice and attentive took care of are needs

Not recommended, save your time, money and hassle and either just DIY from Home Depot / Lowes or pick a different company if you actually want your stuff fixed, not just demo’ed. I later found that all of the equipment they used (meters and dryers) was all available for a small fraction of the cost and even with delivery options from HD down the street. Even repairs from a subcontractor could have been done months sooner. If I had it to do again, I would have probably only spent $2k in total out of pocket, avoid the insurance claim and charge for an additional $6k for remediation alone. Still not including any repairs or restoration, and that was just the “rip” (out damaged) - not including the “replace” to repair and put things back together.(I’m writing such a long review here to hopefully inform at least one potential customer of the facts so you’re not uninformed. I have no other motive but share my experiences with them to hopefully help someone else not step into it the same as I did)Great initial response from Dry Star for mitigation, but terrible, terrible, terrible follow up and poor communication from the repair side of their business. For the “mitigation” work they returned our call and dispatched immediately after hours (late evening) after a bad water leak from busted water heater that flooded part of our home. Very courteous and professional initial engagement. They were prompt to bring in dryers, air filters, drill holes in the walls, remove flooring and baseboards and quickly work on flood mitigation to prevent mold - which was our primary concern. Over the next few days though, more equipment was added, more time extended, and they made regular 2-3x daily equipment checks until it was dry.It must be more lucrative to tear stuff out, drill holes, keep equipment onsite for more days, add more equipment as they go along, say that they are changing out and using new masks for every person and trip at every site - even though they didn’t and half the time they guys didn’t even wear a mask, and then overcharge insurance claims and promptly charge customers the deductible.They say rates are set by insurance, but I spoke with my insurance company and they said while the per unit cost of mitigation is pre-established for many repairs, but the restoration business determines quantity, duration and specifics with no oversight. The “insurance agency gives a lot of latitude” according to them, to work ethically within those pre-approvals. It’s noteworthy that 2 times I received contact from my insurance company asking if they were submitting an estimate for repairs. Since I hadn’t heard back from DS nor received an estimate for repair either within the 30day window, my claim was closed and repair work was then considered out of claim coverage. That’s pretty frustrating to say the least.It makes sense that restoration services come with a premium, because of after-hours availability and fast time to respond when flooding and damage happens, so it’s great to have the service available. It just doesn’t seem like we should still be in the overcharge and “gold plating” for professional services.There’s no communication between their repair and restore teams and the repair work is ok with weeks of delay between “tear out” and “put it back together”. About 2 months later and multiple emails and phone calls and we still had no repairs done, no flooring replaced so I just decided I’d have to call someone else or do it myself.On repair side, they now claim they scheduled with me, but that is not true. I never received a call/email/text, they did NOT confirm any appointment. A repair technician showed up unannounced one morning, about a month after I asked if they were planning to do repair work. Still no estimate nor detail for planned repair, that would be out of pocket, and they expected that I would accommodate repair work on the spot.They work as if you should just let them do what they want, when they want, and let them bill you or your insurance whatever they decide after the fact. Not cool.

We had a leak in a shower behind the wall. The team from Drystar was outstanding! They took care of everything from setting up the insurance claim to finishing the restoration work.The first team that came out was Noah and Travis. These guys were so kind and professional. I have to say that Travis, completely surprised us because hes so young but he took care of us and was always willing to jump in and offer assistance before I had to ask. Drystar is so fortunate to have Noah and Travis as employees. They took care of the demolition. They were hard workers and made us comfortable with the process.The next process involved Martin who coordinates everything behind the scene. He is the project manager. We didnt have a lot of contact with him but that indicates he does his job and we didnt need to hound.Next up came Miguel and Edvin. These 2 guys did the restoration. They were so so kind! They went above and beyond our expectations. They showed up on time and worked a hard day. Again, Drystar is so fortunate to have these 2 on their team.I highly recommend Drystar!!

We were favorably impressed with all aspects of Drystar’s work to repair our water damage. There were numerous individuals involved with drying out process, and all were professional, respectful and friendly. Martin pulled the whole project together and was responsive to our concerns. We had the most contact with George and Zac who accomplished the restoration. They worked hard, were professional, and fun to have in our home - very nice guys who did a great job. Our final contact was with Chad who explained the legal and financial aspects of the job. He was also very professional and friendly! I would definitely recommend DryStar to anyone requiring repair of water damage. Great company to work with!

Okay buckle up buckaroos, I had drystar out to my parents house due to a water leak in the kitchen as the reference of my plumber. I wonder if the plumbers get a kickback from this company. First they are not that professional at all. This is supposed to be a Mitigation company. One that helps mitigate damage. They caused more damage to our product causing us to have to buy items our insurance company didnt cover. Now lets get to the fact that they billed for the machines to dry our the subflooring without removing the flooring above it. This did not work and forced us to have those god awful machines in the house for an even longer time. AND YES they were authorized to remove the flooring and damaged cabinets by the insurance company but choose not to. Also if you have to replace cabinets DO NOT USE THIS COMPANY!!!! they essentially have you sign over the insurance check and then provide you with similar cabinets that wont match anything you have. And they do the absolute bare minimum to restore you to as you were before They dont give any quotes on the repair. I am telling you there are TONS of these companies out there and they charge asinine prices because they can. I would not recommend DRY star they will cost you more in the end.There is a lot more to this story (almost all negative) but I dont want to write a GOT novel on a google review.To be fair, the employees that came out to my parents house were polite and courteous. Probably the only positive I have about this company....oh they respond quickly for initial call.

My parents hot water heater went out causing damage in the garage, laundry room & dining room. I am in Arizona and was able to help them go through the insurance company. They found a plumber who referred them to Dry Star. They have been working with Chad since the beginning all the way through until it was finished. I can tell you that I would recommend this company as well as Chad. Five out of five stars 100% highly recommended! They are now working on my daughters home.

DryStar was recommended by our plumber Justin W from Second Opinion Plumbing. We request Justin every time we need a plumber.Justin works fast and clean. He is professional and trustworthy.

Steven Spears came to my house to take care of the initial water damage in my living room. I maintain a very clean house and have strict rules about cleanliness when entering my home. Steven happily wore clean booties and took all the necessary precautions to make sure my house remained clean. Steven did his job professionally and with a good attitude. I recommend this company for restoration.

I had some AC damage to my ceiling was referred to Dry Star Restoration, they were great to deal with especially working with my insurance. Just finished up with Chad and he was excellent. Highly recommend them.

Clint was very professional on time and very polite. He did an awesome job for us and cleaned up when he was done.i am highly recommending this company to everybody.

My 88 year old dads house flooded recently. Drystar was the company I trusted to repair his home. I cannot give a higher recommendation than that

They were out to my house within 1 day of calling and gave me very good advice on the issues that I was having. They were honest and upfront and I would definitely use them again in the future and would recommend them to anyone that is in need of restoration work or estimates.

Always professional and they arrive when expected, Dry Star has a group of subject matter experts to ease your mind during any disaster. Chad has been efficient and capable in his duties, and Robert at the office can help make your restoration stresses worry-free! This is a solid company that I recommend above all the competition!! When there is a disaster in your home, call Dry Star and you won’t be disappointed.

Robert was awesome! Always available and courteous and easy to work with! Dry Star was at my house in less than an hour when my plumber fixed the leak! Highly recommend Drystar. Thank you Robert!

I cant emphasize how amazing the guys were from the very beginning of the mess I came home to. Recommended from a friend I called them right away because of some damage from my bathroom into my daughters room. Roberts very responsive and got a team over night away. The guys were very polite and helped me through the process. They cleaned up the mess and left some dryers and stuff to dry my home. After that was done a project manager to handle the repairs. Martin was the best. He explained everything to me so I could understand and had my home put back together after than I couldve imagined. The flooring options they have were great and I am pleased with the results. They helped turn this nightmare into and somewhat easy process. I would recommend them to everybody I know

Dry Star was amazingly helpful from start to finish. From the moment I reached out to Robbie he was very informative and detailed with preparing for the upcoming procedures. Any time I had any questions or concerns he was very responsive and understanding of my situation. The team of technicians he sent were very polite and careful with my home and family. Their flooring options to replace the damaged ones in my home were better than I expected to see. I would recommend them to all my family and will use them for future home renovations I need

Had a faucet leak and caused water damage to cabinets. Steven and his team came out and took care of everything from start to finish including communicating with insurance to make sure everyone was on the same page. Zero complaints! Highly recommend Dry Star

Had a ceiling pipe leak in ceiling. Response and cleanup was fine. Very high priced for work done. Hired them to fix overhead drywall and they never showed. The next day they came to collect for repairs thinking they had completed work. Collection guy was surprised work wasn’t completed. I paid them $3000, $1855 out of pocket, to cut out 2”x2” square in ceiling and run fans. They didn’t show to fix which would have been another $2450. I ended up hiring out the the fix for $580. For minor leaks don’t use these guys! It’s a scam to get as much insurance money as they can!!

One of our kids let the upstairs bathtub overflow while we were out of town, causing water damage to the bedroom underneath. We were referred to DryStar by a friend and within minutes of us reaching out, we were on the phone with Abbie and she had Spears and Ryan out ASAP. Spears and Ryan assessed the situation and even came back to work with our insurance adjuster, with whom they worked very well with. Spears and Ryan have answered our endless questions (even our quarantine addled What day is it again?) Prompt, helpful, knowledgeable, totally non-judgmental of all our craziness, patient, and southern-boy-to-his-mama level polite. I want to hug them or shake their hands, but theyre abiding by the pandemic guidelines. Thank you, Abbie, Spears and Ryan and the DryStar team. You have made a really awful situation for us considerably less stressful. We arent done yet but we have confidence in your ability to see this to the end with minimal fuss. Thank you.

Dry Star is fantastic! They made the entire process so easy! Everything was handled with my insurance company flawlessly! I would recommend them for all repair needs as well. Thank you especially to Richard for making it so easy to work with.

I was referred to Drystar Restoration through a family friend, Robert Simonson was absolutely wonderful. My claim was handled quickly, I had technicians at my home within a hour! I would recommend these guys to everyone!

Working with Drystar has been an easy and professional experience. Anthony, Noah, and Alfonso were all amazing. I will refer anyone in need to Drystar.

I recommend Dry Star to my clients when they need fast response emergency services! When your home is under water, you must act fast before you get water damage. These guys are the real deal when it comes to caring and protecting the health of your home. Thanks guys for being one of the best service providers in Arizona!

This place has been amazing. They helped with the dryout in my home and put me back together better than before. Chad in the flooring department has an eye for floors. This place is great.

Great company! Easy to work with and very communicative. Theyve been helping my mom get her bathroom back after a plumbing problem. Their employees are knowledgeable and professional.

Drystar just remodeled my bathroom and I am impressed with how it turned out. They were prompt with answering any questions that I had, scheduling the work to be done and then executing on the plan. The best part of all was they came in cheaper than the competitors and I dont feel like quality was loss because of it. I will definitely use them in the future when I remodel other areas of the house!

Drystar helped me out so much when my plumber referred me to them. These two companies worked hand in hand to make sure I had to do the minimal amount of work, and come out with my home looking better than before. Chad spent the most time with me as he helped me pick some floors that looked amazing, and all was covered by insurance. Thank you Drystar for being the absolute best, and will definitely use you when I choose to voluntarily remodel my home.

I couldn’t be more happy with Drystar Restoration. I came home to find that I had a pipe in my wall burst flooding my entire kitchen. I called Drystar and spoke with Robbie. He had guys out within 30 minutes after I placed the call. Robbie handled all of the insurance claims and made sure that the situation was taken care of quick and efficiently. Thank you Robbie for your quick and kind service.

Our water heater ruptured and caused water to go into one of our bedrooms. Our plumber suggested Dry Star and they came out within an hour and started the cleanup process. Aaron and Jose were the team that did a fantastic job cleaning up the water and set up equipment to dry out the areas. They were very professional and courteous throughout the five days that was needed to dry everything out. They were also on time every time and called to update us on their coming to the house. We would highly recommend this company for any type restoration.

Be cautious.. before someone lets these people in their homes, look at their online profiles for the employees. Very easy to find and once I found that out I immediately regretted them coming to my home for demo. Their employees are very unprofessional online for things you couldnt imagine.

Super helpful, very fair and awesome crew! Chances are if you have to call them, something bad happened, but they make it all ok, actually better than ever! Professional, and punctual.

Best restoration company in the business! I was referred by a family friend about Dry Star and I was not disappointed. Theyre fast and efficient! My house flooded late at night. Justin and Dean had no problem showing up to starting working on the flood immediately. These guys really care about their customers. If you every have a flood or fire Dry Star is the first company you should call!

*Warning* Do NOT use this company! Its been almost a year since we used this company and we still regret it. Unprofessional, incomplete work, always late and the owner never tried to make it right. List goes on 😡 Use another company.

Had a leak which ran through the ceiling, side of walls, and carpet. Drystar sent Anthony and he did an awesome job. The ceiling and the walls look brand new. Before the repairs, Anthony said he would fix it like it never happened, and he was true to his word. I also appreciate the fact that he swept and cleaned up the floor afterwards. On top of the great work he did, he was friendly and professional. Couldnt ask for a better guy!

Drystar just remodeled my kitchen and I couldnt be happier. Anthony was great to work with, he was super responsive and always got back to me right away, even when I had simple, annoying questions. The quality of the work is top notch and they got it done under budget and earlier than anticipated. I plan on using them again for an upcoming project in the bathroom and couldnt give a higher recommendation!

Water Heater troubles and resulting flooding caused water damage in my garage and in one room inside my house, not a pleasant experience! Drystar came right away with dry out equipment and followed through with the necessary repairs in a timely manner. Many thanks to Aaron, Alfonso, Martin, Anthony, and last but certainly not least, Abbie. Thank you all! Karen Rolph

Outstanding customer service. Calling Drystar next time I have any water damage for sure!

Dry Star is an absolute must have number! When my water heater burst John and Martin were on site in less than 60 minutes and began cleanup immediately. They made the whole process of dealing with my insurance company a breeze. I would recommend Dry Star to anyone with water damage needs.

I had a plumbing emergency while out of town. Dean and Jose responded quickly, diagnosed the problem, and mitigated the damage. Dean kept me informed every step of the way. Jose and Dean made the process stress free!

Very professional, Dean and Justin at Drystar are very knowledgeable and helped resolve my foundation slab leak very quickly. They made me feel very comfortable with the whole process. If you have a water leak in your home I would highly recommend Dean and Justin at Drystar to help resolve the issue. Many thanks!

What an amazing company! From my first call with Robbie to meeting with John to meeting Marty for the start of the clean up. They were so fast to respond to our needs. We had a condo that flooded and they got there so quick and started clean up right away. They had to remove cabinets, all appliances, and furniture had to be trashed. This is now be my only go to company for restoration services asnd i highly recommend them to anyone!!!! I would give more then 5 stars if I could.

Drystar was amazing!! The plumber from No Worries recommended these guys come out because a leak in my wall had caused some water damage to multiple bedrooms in my home. Aaron and Alfonso with Drystar came out and set up equipment to dry out the walls that were affected and treated it with an anti mold chemical to prevent mold from growing!! They were very nice and always showed up when they said they would, They dealt with my insurance directly and made it super easy for me , all I was responsible for paying was my home owners insurance deductible and they put everything back to the way it was before!! I would definitely recommend Drystar to anyone having to deal with water damage in their home!!

Dry Star came out quickly, and mitigated my damages. They were easy to deal with, and very professional. I would highly recommend them for emergency dryouts.

I highly recommend drystar. I came home to a flooding in my bathroom. Drystar came out right away and did an amazing job! Thanks guys for the great job you did and fantastic customer service!

My guest bathroom flooded while I was out and the water spread throughout my home. I googled what I needed to do and Drystar Restoration popped up. They were extremely helpful, friendly and assisted me with every step. The employees were courteous and professional. My home went through a huge ordeal and Drystar Restoration made the experience a breeze. Not only did they repair the water damage that was done, they even went above and beyond with every upgrade I requested. I’d highly recommend.

I came home to a water pipe having burst in my attic. I walked in to 2 inches of water through the entire house.My first call was to Dry Star. John and his crew were there within an hour and immediately began to clean the mess the water had created. Dry Star worked with my insurance company so I didnt have to. After they completed removing the damaged area and dried my home out, Aaron came to put everything back together again. Again, Drystar took all of the stress out of a very trying time and put my house back into better than new.John , Aaron and all of the Dry Star people took the time to explain what was happening and kept me informed as to what was happening. They were all very understanding of what we were going through and did a tremendous job making a difficult job much more bearable.While I hope I never walk into a mess like this again, if I do, I will not hesitate using Dry Star again.

Miguel was awesome!

I was referred to Dry Star by Brandon at Anthonys Plumbing for a minor water damage. John came out the same day and we were able to get things started right away. This was our first purchased home and had never dealt with any of this before. I was hesitant on what the insurance would cover for the dry out. John was confident in what he would be able to do with the coverage and billed the insurance directly. John was very patient with my questions and his work was quick! They will be working with the plumbers to get the job done. Im very impressed with the team Ive stumbled upon and although I hope I dont have to use them again, they will be my go to if I do!****Edit**** It seems my review was a bit premature. Ive changed this from 5 starts to 1 star. The crew that came to do the actual work was extremely unprofessional. They did work that wasnt part of the plan even though we told them not to, put a call into the supervisor who called the lead who then called them, they completed the drywall on a portion that shouldnt have been done. They were supposed to be here by 9am each day. They were late the first day claiming they came but didnt have the correct phone #. We found this out by calling the supervisor. They came around 1, asked what they were doing and said they were going to buy supplies and would be here the next day by 9. 2nd day they had car problems and didnt come until after 11 and were gone by 2. They said they would be back at 9. Day 3 they didnt show. We got in touch with Garrett who assumed they were here and said he would come out himself with a crew and finish up on Monday. Garrett then called back and said it would have to be Tuesday. Today (Tuesday) The company has already been paid by the insurance company. 9am has come and gone. We call Garrett, leave a voicemail. Wait 30 mins. Call the main office who gets ahold of him. Garrett calls back saying he was with a new client and apologized for not being able to make it work today but he scheduled us for tomorrow as well. Nobody bothered to tell us they werent coming. Garrett has assured us he will be here tomorrow. Im not a happy camper. 😡

They did damage to my home, my property and its been approximately 4 months and no repairs have been done yet.