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Verizon Authorized Retailer - Wireless Zone
429 Mamaroneck Ave, Mamaroneck, NY 10543, United States
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Comments
Ja
Review №1

Ask for Steven, he will set you up quick and painlessly!

An
Review №2

Ive been a customer for years now and just got my latest phone Friday. Mitchell was thorough, patient, knowledgeable, and a pleasure to work with in setting the phone up. Another good experience there.. thank you!

ra
Review №3

They were extremely helpful. Really went out of their way for me. I will definitely be a longtime customer.

ka
Review №4

I entered the Verizon store today and was greeted by Brandon, a real professional. He was friendly, courteous and knowledgable as he guided me through my options for purchasing a new phone. His honesty directed my thinking, and I am very satisfied with my decision and my purchases. I believe in supporting our local businesses, and Brandon made this very easy to do. Steve, his partner, was also friendly and helpful. A shout out and a warm thank you for your excellence! I will be back soon...this time with my husband!

De
Review №5

I went in with my mom to renew our contract and upgrade our phones. I was greeted by Brandon and Moses, and Moses was kind enough to help us. My mom isnt technologically savvy and she needed a lot of explaining. Moses was very helpful, patient, and courteous. Brandon also assisted us to help my mom understand the new account, how to operate our phones, and what to expect from billing in the upcoming months. Both of these men are very knowledgeable, considerate, and extremely patient. They were kind enough to help setup our new phones, including transferring data, screen protectors, and cases, even after the store technically closed already. I would highly recommend this store and their services, 10/10.

Ma
Review №6

I highly recommend this location for any Verizon related needs. Steven helped me with a major upgrade. Very knowledgeable and patient. My family had a very positive experience recently which prompted me to head over. Steven guided me through a seamless transition. Thanks!

Ja
Review №7

John was just terrific! So helpful and courteous. All my questions were answered and I left the store very happy!!!

C.
Review №8

Thanks to Brandon the manager for patiently and expertly setting up all our devices! Great suggestions. Helped with photos, apps, new phone, tablet, protectors, chargers, with careful transfer of data. I highly recommend this Verizon store and staff. Mike was also very helpful & knowledgeable. Conveniently located in downtown Mamaroneck NY, a beautiful & friendly village.

Ma
Review №9

Moses has been most helpful, considerate, patient,understanding and very knowledgeable. He hasanswered ALL of my questions and addressed ALLof my concerns and even anticipated and addressedpotential problems before I could anticipate them myself! He is to be commended. Thank you for hiringhim to be on this location. He is an invaluable personand I am so grateful to have Moses help me!!!!

Mi
Review №10

Brandon was extremely helpful, Ive never had such a pleasant experience changing carriers! The account holder opened an account while on vacation in another state, they then made arrangements, over the phone, for the plan members here in New York to be added to that account. Brandon was able to see us immediately, he even stayed open late to complete our device purchases, plan integration, and data transfer!! He happily answered all of our questions, big and small, and gave us some great tips for how to get the best out of both our phone and our plan. We got a great deal on an accessory package too, it seemed the savings just kept coming!! Go see Brandon, he knows customer service!!

Th
Review №11

Hello to anyone I just want to let you know where to go to Verizon Store located at 429 Mamaroneck ave in Mamaroneck New York 10543 . They treat customers like family . They are very kind courteous and helpful not to mention very knowledgeable. Their customer service skills are outstanding. .

Wa
Review №12

They are experts who take pleasure in sharing their knowledge with you. They are gracious, helpful ,considerate and welcoming. When I have a problem I go to them in the same way I go to my physician when I have a health issue. I know they will use their expertise to solve my issue. I recommend them to everyone I know with complete confidence that they will be as pleased as I have been.

Ju
Review №13

Really excellent Verizon store! My new default store for sure! Polite and very knowledgeable staff! Got a great deal on 2 new phones and Brandon, the manager was incredibly helpful with everything. I really recommend this store!!!

Al
Review №14

Frank, Moses and Mike were amazingly helpful. I highly recommend this location for all cellphone needs. We could not have been happier with our experience. Great customer service!!!

Jo
Review №15

I went into the store because my phone had glitched and stopped accepting any wireless connections. I spoke with Frank and Brandon, and they informed me that the glitch had become commonly reported, so I was able to get a new phone while the rest of the payment was covered by the company. Frank knew exactly what kind of phone was right for me that would apply the promotion and still fit all my needs, and he did not foist the latest model on me to try and get me to pay more.Ive since returned to the store to pick up a case (it was not there when I got the phone) and had the pleasure of seeing him again, and since the case available was not one I would have wanted, he did not hesitate to say that I could come and get a replacement for no extra fee when they did come in, so it wouldnt hurt to use the offered one as a precaution until the right one came in.Franks got the technical know-how and the social know-how. If I could give six stars I would!

Ke
Review №16

Amazing customer service! This is the first time I’ve had a great experience while getting a new phone. Frank is not only extremely personable but very knowledgeable too!

Re
Review №17

Today I had the most amazing experience Ive had with a customer service representative in a long time. Brandon Diggs not only welcomed the customers with a pleasant greeting but took the time to answer my questions and concerns regarding the purchase of a new device. I was concerned that my information would not transfer in its entirety. He exhausted all options to make sure I was comfortable with the end result. Although he assisted other customers, I never felt that I was forgotten and would keep me updated as to the status of the device. Today was community service day and the entire team which includes Moses and Mike were extremely helpful as well assisted everyone who came to the store with a warm welcome. I would definitely recommend this store to my friends and family. Thank you.

Ga
Review №18

Store looked new and clean . Brandon was very helpful and patient with me ( I had a lot of questions). Will definitely be going back for all my cell phone needs. Highly recommended. Customer service was superb .

Ma
Review №19

I highly recommend this Mamaroneck Wireless store for purchase and advice. Brandon Diggs - Store Manager - was extremely helpful and knowledgeable. Last night, I had a technical problem with my Google phone and he patiently spent the time and resolved my issue. Brandon is a great resource for advice and troubleshooting any phone problems.

Ma
Review №20

Walked into the store this afternoon looking for an iPhone 8 and ended up leaving hooked up with an iPhone 10 for even cheaper! The staff was incredibly helpful, extremely polite, professional, and friendly. I highly recommend this store to anyone. Thank you guys!

Lu
Review №21

Brandon just spent time at my home and helped me greatly - he is agreat addition to the family of Verizon. A gentleman of the first orderand very knowledgeable. Hurray for Brandon and lucky me!

Vi
Review №22

Had the occasion to visit the Verizon store in Mamaroneck because the Larchmont store was closed. As senior citizens my husband and I are very apprehensive with devices. However the manager Brandon was very friendly, knowledgeable, professional, and patient. My Verizon store is now located in Mamaroneck NY. Brandon also dropped a phone off for my sister Joan at my residence after the store closed at 8pm. Above and beyond the call of duty.

St
Review №23

The whole team at the Mamaroneck Verizon was fabulous! When I was in crisis mode they were kind and compassionate. Brandon saved the day!!

Nu
Review №24

Moses is my man. Patient and kind. He just sold me a new spiffy phone

St
Review №25

Brandon was so incredibly helpful and knowledgable! Highly recommend this store location! So much faster than all of the other places I have been to.

Sh
Review №26

OMG what a difference from my last experience in upgrading at a Verizon store! I NEVER write reviews and this will be my second on Verizon. My first was for a different Verizon located in Westchester (lets just say- NOT GOOD). Brandon and the manager were amazing and patient with me as we upgraded 2 existing phones and added a new line to my account. Smooth! I really hope that when we have to upgrade again that I will get Brandon again! THANK YOU!!!

Ca
Review №27

Brandon and Moses were so incredibly knowledgeable and NICE! So grateful I came into my town and supported them while they supported me!

We
Review №28

Thank you to Moses and the whole staff ! Helped me set up on Verizon excellent customer service

La
Review №29

I had a very positive experience at the store with the manager Brandon who helped diagnose the problem with my phone. It turned out my phone had a virus and I needed a new phone immediately. He was very helpful, knowledgable and professional and made a very frustrating issue much more positive. Thank you for your help!

Is
Review №30

Brandon was very helpful, kind, and knowledgeable. He answered all my questions and gave me a great deal.The store looks great too!

dA
Review №31

I found the staff to be excellent. Very helpful and willing to go the extra to provide a superb service. Thank you.

Ed
Review №32

Brandon is, by far, the best representative Verizon has. Last week I spent 4-1/2 hrs. On the phone with various Verizon customer service, technical support and Apple support staff to fix a problem with my email caused by Verizon support staff. At the end of that time a Verizon customer support person in the WiFi section told me, “it’s not Verizon’s problem.” To be honest, I started to look at alternative service providers and was on the verge of switching. I decided to try one last time with Brandon at the Verizon store on Mamaroneck Ave. recently, I purchased a new XR iphone and he had made the transition from the old phone to the new easy. I explained what had occurred last week. He said, “we’re going to keep you.” It took him about 10 minutes to fix the problem with my email and my devices.He’s the reason I am still a Verizon customer.I know we take the time to complain when something goes wrong, but we should also take the time to give praise when something gets taken care of promptly, properly with politeness and sincerity.Edward Fay

Ch
Review №33

This was the best experience I have ever had at version. Thank you Brandon and Moses

Jo
Review №34

They were great. Helped me with everything to set up new phone.

Pe
Review №35

Frank and Mike were a pleasure to deal with. Highly recommend this location for your Verizon cell phone needs.

Sa
Review №36

Frank is the bomb! Very bright, personable and not pushy. Great experience!!!

Mi
Review №37

Terrific experience with Brandon and Jordan in the Mamaroneck store. Highly recommend it

Lo
Review №38

I would like to commend BrandonDiggs, the manager of the Mamaroneck Verizon store.My husband has recently passed and I had to send back his cell phone and close his account.It was a sad moment for me but Mr. Diggs was kind, compassionate and sensitive and extremely competent. He is an asset toVerizon.

Ke
Review №39

Moses and mike were extremely helpful offered high levels of service and they helped with me with my phone issues and influenced my change from my service provider. GO HERE!

ca
Review №40

Two wonderful gentleman, Brandon and Michael made me feel confident and well cared for!

Mi
Review №41

Brandon provided me with courteous outstanding service today

do
Review №42

Great service got a galaxy s 9 the staff was verry useful

Be
Review №43

Great Service. Thanks Brandon Diggs for your help.

Ch
Review №44

Store was super helpful!!

Br
Review №45

The Best Sales Men

Jo
Review №46

Great experience, Breton was the best

Hu
Review №47

A very good experience in the mamaroneck store thank you very much for everything happy new year

Information
9 Photos
47 Comments
5 Rating
  • Address:429 Mamaroneck Ave, Mamaroneck, NY 10543, United States
  • Site:https://shop.wirelesszone.com/ny/mamaroneck/429-mamaroneck-avenue?y_source=1_MTIwODU4MDUtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 914-777-7444
Categories
  • Internet service provider
  • Electronic parts supplier
  • Electronics store
  • Cell phone store
  • Telephone company
Working hours
  • Monday:10am–8pm
  • Tuesday:10am–8pm
  • Wednesday:10am–8pm
  • Thursday:10am–8pm
  • Friday:10am–8pm
  • Saturday:11am–6pm
  • Sunday:10am–8pm
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Quick visit:Yes
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