We chose the Mamaroneck location to exchange cable boxes even though we live in the Bronx. It was a very pleasant experience!. Staff were cheerful and helpful. Our transaction was quick and seamless. We received excellent customer service and everything worked well when connected at home.Made my day!🤗

Attention was good. Helpful staff but lets see if this new box works. Im really really disappointed with this service. We had Optimum for almost 10 years, and never never the service was an issue. But we regret the time when we switched to AlticeOne..totally totally frustrating and poor customer service. They just want to charge for almost anything..even yesterday trying to deal with this whole connection situation was a wasted consuming time. The operator just hang up the call and never returned my call and when I was explicitly complaining about my experience and didnt feel validated. This companies are just monstrous monopoly that definitely must be corrected with more more more options.

Center Av., Mamaroneck office is closed. Unable to talk to any agent to locate nearest office. Tried calling, but unable to speak to staff.Have to exchange inoperative remotes and unable to get help.Service is poor. Get lost Optimum.

This is the year 2020 and the fact that you have to stand in a third world type of line is unacceptable for a media/cable company that takes hundred of millions from consumers. This office is way too small to service a large area of Westchester. Cablevision/Optimum must do better and spend less on TV commercials. This company is obviously mid managed. Stay home or go to Verizon. No one should have to stand outside in the heat or cold for any reason and when there are choices for TV/Internet/Phone.

I had to wait 45 minutes in line, mostly outside before getting to someone to take back my Optimum router.

Quick service, that was very friendly, and helpful.

Great custumer services to return devices.

Optimum is a scam. $150 Amazon card advertised was never sent. Internet in Pelham is not reliable. Customer service is rude.

Very friendly service. Once you get there you just have to wait till the person calls you in. Only one person per account is aloud in. Then temp will be taken and you go in.

Best customer service ever!

I just moved to New York and rely on internet for my job. I made an appointment at the earliest convenience which was about a 3 day wait. After so many phone calls trying to get in touch with someone to go over the details on installation I had almost given up but I thought I would give it another chance. I received a call from a tech on Saturday saying he was in the area and he could do the work at that time. I explained to him I was at work and he said that he could come at 7pm when I was out. So I said sure that’s great thank you. I drove an hour and half in traffic and had to leave work 2 hours early to get home to meet him. After numerous phone calls the tech answered the phone and said that the job was transferred to some one else and was no longer in his control.I have to be working from home but without internet I have to drive an hour and a half to get to the office. They offered to reschedule 4 days later.This company is unbelievably unorganized and incompetent. Highly unprofessional and an embarrassment. I will never recommend optimum to anyone. Your techs are insanely unprofessional as well.

It was a little hard for me to find, but got there. Theres a small parking lot. Customers had to wait outside on the sidewalk, only allowed one person in to each staff rep., there were two working when I was there. The girl that helped me was pleasant and fast.

The longest lines to return equipment. They make people wait for a longgggg time and customer service simply the worst.

I think they took a cardboard box and slapped a label on it. Then called it wifi.

Your grid is burnt out.

Easy, quick, just great.

This is a overall rating for not just this office but cable vision as a whole. No wonder everyone is jumping to verizon.

The team told me days ago that I would be receiving an email confirming cancellation and refund. NEVER ARRIVED.Not surprising, everything else has been so horrible, why would this be any different?#worstcompanyever#stillwaiting#honestyisapparentlynotthebestpolicy

I love going to the store and having a friendly face there. Great staff and service.

Employees at the mamaroneck location were extremely rude and disrespectful.No reason to be treated this poorly, pandemic or not.Also, there is no way to reach a human on the phone, no matter how hard you try. Customer service training is needed immediately.

Once I got inside, the associate was helpful and efficient. However, the line to get into the building was a long one, it moved slowly, and it was very cold outside.

Costumer assistant are very nice 👍🏻

Outstanding personalized customer service.3 minute wait due to Covid-19 compliance.

Quick service and friendly representatives.

Covid line. Long waiting time but quick turnaround once in. Some customer service representative need equitte training

Service was awesome, rep. was super informative and pleasant!👍👍

Had to exchange a router. Theyre more efficient today than theyve ever been. Hope theyre able to keep this up.

Worst Customer Service. Uninformed and discourteous. Typical behavior from a monopoly.

No good verizon os better

First of all if you have no service and you call Cablevision they should at least tell you that that department was closed today and wasted my time going to Mamaroneck then I had to drive to Nyack to change my box. That was a 45-minute wait for a two-minute transaction. There were four girls inside you would have thought it would have gone smoother disgusting!!

I did not have service for 20 days due to the Hurricane Isaias. I had to speak to numerous people. Now they are saying I only lost power for 1 day. They will only issue $20 when they owe me $39. What a DISHONORABLE company. Canceling service immediately.

Not this location, but optimum as a whole. I recently switched from the 300 mbps to the gigspeed and the con artist on the phone told me it was going to be 30 dollars more a month. Then I got my bill and the crooks at optimum charged me more than double what I was already paying for service. Having been a loyal customer for many years now the charletons over at optimum couldnt offer me a deal, but theyll give away service to people just getting their services now for next to nothing. I am not even getting close to what Im paying for speedwise and the amount of money they are charging me you would think they sent me a gold plated gateway. Good job optimum you have lost a customer. I will be going to a different service provider thanks to their shenanigans.

Customer service is terrible, prices are high, and they give you the runaround. The techs they send out to my house are great though. My least favorite place to deal with (and I wouldn’t if my location had any alternative available:( Avoid Optimum if you have any choice.

They are a desperate price gauging monopoly. They raise your rates on cable Tv for years. im a customer for 24 years only because i am forced to, because they are only provider in my area. If you were smart you switched to internet only. Now they are getting smart and raising prices on internet every year too, because people are dropping cable tv like flies, Roku, apple TV, amazon are so much better. cut the cable. Optimum is the most horrible customer service in the nation. i would give it zero stars if i could.

Customer service there was good, now optimum in general has been terrible, but I give 4 stars for the people there doing their job.

Ive had it with them. But theyre all the same.

Super pleasant experience once youve waited your turn on a really long line . I also love meeting up with my neighbors on my lunch hour to catch up. The commiseration helps me to cope with the REALLY LONG LINE. I am disappointed that I was promised that I would be credited the fees from my old service provider. I am disappointed that they refused to honor what they promised. If zero stars were an option Id select it. Shame on youOptimum

Helpful friendly staff.Unfortunately 3 to 4 hour wait times when calling optimum technical support is unacceptable.

Small, stripped-down location with super friendly agents who helped (financially) by applying discounts. Would definitely recommend going! Wouldnt recommend if you wanted to check out the latest gadgets (e.g., no displays of phones or other tech).

Only two employees in the entire bldg working the line stretched down the block. Worst reliability and customer service to the bitter end returning their equipment.

Absolutely the worst company! Zero respect for their customers. I moved into a new apartment a month ago and they have NOT been able to do my installation. I’ve had 6 scheduled installations - 4 they came and said they could not install and that they would contact me to fix the issue, and 2 they left me hanging without showing up. I’ve missed multiple days of work to be there for the installation and they do not show any respect to fix the issue. This is absolutely terrible costumer service. I’ve called multiple times requesting to speak to a supervisor, and I get the “they’ve escalated the situation” talk and that a supervisor will contact me. Something that has NOT happened. Absolutely the worst!!!

Customer service is getting worse every day I changed cable box 3 times and it still does not work. Optimum refuse to change the cable from the street to my house to get better service. I am paying for channel that I cant get on 2 of my boxes.

Great service !

Its not open for business!

Good custumer service👍

In my condo complex, we have had Optimum for a few months and I am very pleased with the service. The few times we did have problems, Shem made sure to take care of our issues and things were resolved in due time. While technical support takes time and is not as quick as other providers, I cannot imagine switching to any other provider. I highly recommend Optimum.

2 people were ahead of me and 3 were speaking to customer service when I arrived, I stood on line for less than 10 minutes before it was my turn, the customer service representative I got was pleasant and I was able to help me with my problem. While I was there an elderly lady came in to try and get the Altice $20 Cell Phone deal and the representative who help her was curt, abrupt and did not offer any help, all he kept repeating was your phone is not compatible and cannot be used he never tried to explain to the lady what phone was compatible with the Altice phone deal.

If anyone ever chooses optimum then they get what they deserve. Switched about 1 month ago. Had a technician at my house four times. They say they will be there between 11 and 2. You wait and no one shows. They call at 3 and say sorry, someone will be there tomorrow, first thing. Counter people at office act as if they are doing you a favor. Switching back to verizon.

Omg! In December 2018, I was without service, so i called tech support and told them and they said a tech could not come until after the holidays which would have been 2019, so i called VERIZON and they said they will install next day. As of today, i have not received my credit back for two months. I went to location and they said there is nothing they can do. I have made several attempts to contact supervisor, but nobody will get on the phone or call me back, so taking them to small claims court!!!!I would like to give them -10!!!

Excellent help. Quick service. They get you going again.

Try leaving Optimum and see what happens to you. Poor customer service with rude individuals because its easy to be that way over the phone. Come in person and youll get the constant shoulder shrugs to all your questions about sudden fees youll have to pay in order to walk away. Dont waste your time here.Switched to Verizon for $30.00 more a month and got faster Internet speed, more channels and much better, more reliable customer service.

Always a line. Optimum is the worst

There was a line out the door. There was only 1 man helping us. The other guy was on his computer, doing what, I have no idea. The guy that did help us was very friendly, and helped us resolve our issue.

Nice people but slower then the DMV. There should be lines for different services.

Here is a place that is a hole in the wall the quality of service and service quality and their customer base is what theyre supposed should be dealing with very very very very poor added chewed and trying to return your stuff one give them what a disappointment good thing I dont have to deal with optimum ever again

Need to wait for someone to open the door as they only let 2 people at a time.

There was a huge line to get in and no space to sit down. There was about 9 people returning their boxes. What does that tell You? Also they dont prorate. Your bill anymore. Which means if you cancel in the middle of a monthly cycle, you dont get credit.

Customer Service, not helpful at all

Horrible service. Set up a service appointment for between 11am -2pm. Called in to check after 2pm and was told technitan would be there between 430-530pm. I only found out because I called in. No consideration for making me wait around in an empty house for over 3 hours. They expect you to be there, but dont bother to tell you theyre running late. And of course they cant waive the installation fee even though they dont show up within the appointment time. Worst customer service ever.

I went there in person to deal with transferring an account. The clerk said everything was all set. It would take 10 days to clear. Later, I find out that more paperwork needs to be done, etc. Grrrrr! Why didnt he get it right the first time? (*Other than this, service at the home site is usually good.)

I made the switch from Comcast to Optimum after I moved into a new place and have loved the experience so far. Optimum is simple, fast and easy to set up. My technician, Victor Tam, got to my place 10 minutes before my scheduled appointment and was very nice about waiting for me to get there. The set up was super easy--no modem required--and Victor set up my wireless router as well. I had a great experience, especially from being a Comcast customer for years.

Been having problems with remotes and still not working right! Worst service ever!!! Going to try one more time and that will be it.will write a complaint!

This company is the PG&E of internet and cable. Theyre THAT nefarious. The merger with Altice only made them more impotent and the only thing these shistas can get up is a bill with surcharges for their outsourcing. The WiFi rarely works, they cant find the house, they charge over $200 a month for services they dont provide. If you use internet for work, school, teleconferencing, emergency alerts, this racket will take your money then breach contracts and get away with it because theyre a monopoly. They will not issue credits, not follow through on contracts or fiduciary policy, and the only good theyve done is bring people to Starbucks and libraries for free WiFi. For what they charge, I question what theyre actually trafficking over the internet. Im cancelling. Everyone else gets 4 and 5 star reviews. Theyre actually late because the WiFi in their truck went out and they cant GPS a house theyve done business with for over decade when they were Cablevision. I guess they havent discovered Google Maps, Waze or data plans yet. If youre a lawyer, please go in like a vicious, bloodthirsty shark and take these mopes to the chopping block behind the woodshed and go to town. Ill help in any way I can.

Fast efficient friendly service 5 minutes before closing!

Worst experience with a cable company i have ever had. I tried them out twice, the first time i lasted 2 weeks. A few years later i gave them another shot and lasted less then 24 hours. Nothing worked, they puled the old bait and switch and i spent more time on the phone with customer service then i was able to use the product (which didnt work in the first place). I am still fighting with them to get my refund and can not say enough bad things about them. They lie, cheat and swindle so for your own good STAY AWAY FROM OPTIMUM!!!!!!

Victor Tam came by to install Optimum internet access. He came by half an hour early, and quickly enabled it. He answered all of my questions and was very helpful in general. At the end of the setup process, he even did a quick speed-test to show me what the speed would be. Wish I had this kind of transparency with other ISPs. All in all, a cool, friendly, and efficient guy.

Theres not enough words to describe and not in a good way neither. And even one star is to good.

Always packed. Very disturbing place to look at

Small little return center. No lines Fast service. The best

I stood in line for 48 minutes to surrender my cable boxes. 3 people working and lines out the door. When you got up to them they were friendly but they would not acknowledge you at all in line. Ill never go back. Parking is also non existent.

After spending two hours on the phone with tech support, I was told that I needed a new box. The store had a long line, and I was there for close to an hour. I get the new box home and that one doesnt work either. Once again I contact tech support and they kept trying to walk me through and have me troubleshoot the problem. now they want me to get another box opposed to dispatching a tech that would actually come to the house. I have a service contract which costs 9 per month, but they never want to send someone out to look at the problem, so what is the point of having this. UGH, HORRIBLE, HORRIBLE customer service.

Update Verizon came out and installed there service on 2/13/2020 no issues Optimum did not want to cancel my service filed a complaint with US federal communications division in Washington DC as well as federal trade commission and 2 other agencies in Washington DC on this company.Update 1/26/2020. been trying for past 2 days to talk to customers service. I need to know where I can take my boxes to as canceled my service and now streaming with an independent internet service company as there service is the worst I have ever had cant even find Fx on demand becuase they over thought there system. Are cable has had poor picture for 3 weeks first time called they guy did not know what he was doing asked for my information 10 times ended up hanging up. Called back againDec 17,2019 spoke with there customer service for 1 hour nothing still poor pic then they wanted to charge me $80 to send a person to house. Well they ran all new cable and the tec wired and connected everything. Just found out Verizon is in the area plan on calling them first thing tomorrow. Trust me its better to pay a higher price then deal with this poor customer service RIP off company.

Long line good service

I always paid my bills on the correct day, but Optimum always sends your account as if you had not paid. Very hard service, I spent a month trying to solve the problem to be able to cancel, but this is difficult. Waiting for them to pick up the router at my house. Lets see how many years I will wait ...🤔🤔🤔

The customer center was nice and friendly. However I hate Optimum. Theyre biggest thieves, theyll increase the bill without notifying you. Trust me, your bill will always go up, but never down!!

Ridiculous service today. The line has extended outside the facility. Adults and CHILDREN are standing in the cold for lengthy periods waiting to be served. We dont get a discount for this kind of patience. Not good Optimum!!

This is more about optimum in general than about this branch in particular. We have been loyal customers for years. When Altice announced the $20 a month for life phone bill, i decided to look into it. Went online, chatted with a customer rep who assured me my phone would qualify. (As an aside, the rep had a problem finding the nearest optimum office near me, gave me one like 38 miles away. The website has no locator app, just a bunch of addresses in a pdf). Anyway, i got into the car on a rainy day, drove 30 minutes to their office, only to be told that 1) the new mobile service would only work with samsung S9 and above. the online rep never mentioned any restrictions 2) even if i got an S9, i couldnt use the service unless my spouse was around to do it. because even though we are both on the account now, he got it alone first. so the line would have to be registered in his name. How progressive of you, Altice. ps: said they also require a credit card for automatic billing - which they dont even require for cable. Like seriously, if it sounds too good to be true, it usually is. Looking forward to switching to Verizon soon, where hopefully i will be an equal account holder.

Guys in the counter the recive the equipment excellent. I will brake down this extraordinary service I move out and in to new apt personal show up next date in the morning cool nice job guys but the super told me need to rewire the building I explain to technician which he use against us service. I work from home need internet to work the technician explained to us need to reschedule because we need at least 5 dates to do the job ok after waiting call Friday CS support explain to me that we not on schedule for Saturday like we supposed so when you guys coming nothing available until Monday may be 90 % chance of Tuesday unacceptable I call Verizon show up do full installation the same date with no questions to do thats service if you want to keep crash continue with this company.

Great service. Replaced my remote control no questions asked.

Im with optimum for a lot years but Im done get ripped off .. never againCustomer service like add day before they pick up .. and I got a phone service from them too .. omg what a nightmare

Efficient, helpful service to trade in equipment. No wait time and staff was friendly and helpful.

The amount l pay every month is not worth the service l receive.l am in a area with only one other option Verizon which is worse l outside of the internet their premium channels are garage they repeat the same movies every month most of the channels are useless

One of the worst companies you can possibly deal with! Tech Help people on the phone barely speak English and nobody seems to know anything. If you actually get someone who knows what theyre talking about, and want to reach them in the future, they have NO direct line.No matter what the problem is, if you speak with r four reps you get four totally different answers.Their central Westchester center is in Mamaroneck NY, in a fairly sleazy neighborhood with only a few parking spaces, and its not near any major highway in Westchester, and it takes forever to get to. The twice Ive had to go there, there was always someone on line ahead of me grousing about some problem with Cablevisions service so I know its not me.Just the most aggravating, unprofessional company to deal with. My cousin had a tech come over to install her cable TV a few years ago and the guy actually managed to burn something in the wall! Sparks and all. On top of that Optimum / Cablevision then refused to pay for the damage. Eventually they capitulated (my cousin took photos of her burnt wall outlet) by you have to drag them kicking and screaming before theyll ever admit they did something wrong.Theyll always tell you theyre sorry and blah blah blah, but youve gotta really luck out in terms of getting someone, whether its a Tech or Office person who actually knows what theyre talking about.The company was the subject of numerous complaints when they first came into Westchester as strictly a TV cable company (Cablevision) in the early 1980s . I recall all the the articles & editorial complaints in the Journal News, when they were a monopoly back then.Now theres Verizon and other companies and perhaps theyve been forced to improve their service a tiny bit, but Id still give them a D at best. The entire business is like dealing with a used car dealership. You hope for the best going in, but then you find out theres a reason why everyone has such a low opinion of them.I finally dropped my TV service completely, even though it wouldve cost me only a few dollars more, simply because I hated dealing with horrible people who seem to generally hate what theyre doing and it comes across in their robotic voices over the phone. They could just as easily be working at McDonalrds - or a second hand car dealership.

Had a great experience. Was in and out within 5 minutes.

Great service!

The WORST. Just called their customer service. . Wait time is greater than 45 minutes! How about customer disservice .Use someone else if you want to reach a real person. Unfortunately FIOS is not that much better. I just need to replace a malfunctioning remote control. Help ! Emailed them & a new remote was going to be sent out. A week later we are still waiting.UPDATE: Six Weeks later NOTHING

No lines. Easy parking. Good customer service

They are awesome and super helpful. Love paying my bill there.

I went there to replace my cable box and return 4 others. The customer service was excellent.

A month of horrible internet service and I made the switch to Verizon Fios. Several service tech appointments and the problem was not fixed. Due to a high bit rate error at optimum’s tap in an underground box my tv was constantly pixelated and the internet was always going out. Optimum always would try to scare me into purchasing their “service protection plan” at 7 bucks a month to avoid a $80 fee if the service tech found a problem that wasn’t related to optimum’s equipment. Imagine if your electric was out and Con Ed charged you $80 to send a trouble shooter to your house!! Made the switch to Fios and couldn’t be happier. Plus, Fios internet is much faster!

For a company that charges such a high price for a services and only have two people working in a building just doesnt make sense to me the lines are all the way back to the door sometimes outside the door its amazing the price of greed she must go there please take enough time to allow at least an hour to wait online to get service and that cut down the number of locations so theres only two in Westchester County at least thats what I know of

I brought back some old boxes. Spent more time on the commute than I did in the store. GREAT!

Cable is cable... Lol lol employee was polite, even though bill wasnt... Lol 😀😎

Actually a quick and helpful cable maintenance office. Must say I was shocked. Was in and out in literally 90 seconds with my new router.

I wish I can give them 0 star. I was with Optimum for many years and regret every single day. I change to FIOS 2 weeks ago OMFG. No compare at all. Optimum Internet are criminals.

Optimum cable might not be great, but this office is very helpful and nice. This was the best part of my entire optimum experience.

Very bad service and expensive adding an unfriendly staff

Great service

Its all about who helps you! Went in this morning per the advice of customer support to get my splitter replaced. When I got there I was told the equipment I needed is only carried by techs. When I expressed my disappointment, Kimar told me he would see if he could find a tech in the back. 2min later, he was back with the equipment I needed. He was kind, professional, saved me time and money! Its all about who helps you!

The disaster doesnt get any worse! They now charge you an extra $10 when your bill gets to them late, when in fact the mail delivery service from them doesnt get it to you on time. I have been a loyal customer for over 30 years and this is how Im treated. The turn around time when you write out a check and put it in the mail is just impossible and they zap you with a fee. I use this facility for me than the one in Yonkers off Executive Boulevard for my mother. You get decent customer service here. More importantly though Optimum is losing its popularity with customers. The service over the phone is horrible. The company takes away channels and charges you more. TV and Internet frequently go out. All of television has become a joke and an outrage and quite frankly a rip off. The government should go in and set controls because the elderly people are getting ripped off. The extra fees for service charges just in case its your fault is absurd, $85. This company was once well priced and delivered great service and since the buy out by this foreign billionnaire, it has gone progressively downhill. Many customers are changing to Verizon but thats seems to be just as bad. What is our country coming to, especially when companies like this were it by so off. We pay their bills and salaries and executives. Look what we get in return, a cold slap in the face. This new Altice product is a waste of money. I have had cable since the very beginning in the early 1970s and it has become a real travesty in Westchester County, if not all over the country. What a complete ripoff and disaster.