I have a 2007 Toyota Highlander that has 250,000 miles on it and is a pleasure to drive. I could not continue to drive this vehilce without the exceptional service that I have had from Genins over the years. I have been a customer of Genins for more than 30 years and would not think of going anywhere else for vehilce maintenance. We actually lived in Northern Wisconsin for 18 years and would wait for an opportunity to travel to Madison so that I could continue to have our vehicles maintened by Genins. Rick, Kerry Joe, and their staff are simply the most excellent and service oriented car maintenance people that I have ever known. Five Stars Plus to all.

Were very quick to fix my broken starter, done within a day. Fair pricing, nice staff.

Recently our Honda CRV had an oil leak, which we discovered on a Sunday evening, of course. We were able to schedule an appointment online for the next morning, and Genins had it completely checked out, repaired, and returned to us by that afternoon. They determined it was caused by a faulty oil filter (not installed by them) and charged us $64. This is our second great experience with Genins this year, and were thrilled with their quality, service, honesty, and reasonable prices.

All staff are exceptional to talk to! Great pricing, giving other options as well. Quick appointments and service. Provided loaner as well!

I needed to have a headlight replaced. They let me come in without an appointment, first thing after a holiday weekend, and replaced my headlight in less than 20 minutes. I was in and out, and the cost was about half of what I expected! Highly, highly recommend Genins for their excellent and personal customer service.

Customer service was impeccable and the lady I talked to (carol? Sorry I can’t remember) was so nice and very helpful as the whole situation was very stressful for me. I highly recommend this place and the price was good for what they did! If I ever have car troubles again I am definitely coming back!!

I got an oil change, new wipers, new key fob battery, and new air filters.$400EDIT: $414.33 in total on a Mazda 3If you are wondering how a garage that charges $178 for an air and cabin filter change (seriously!!) has such good reviews, it is because they offer partial refunds to take down your negative review. And they will call you several times to remind you of this.If having your prices posted on your google reviews is that much of a bother, maybe you should lower your prices.

I came to Genins after years of being loyal to my local dealership. However, the dealers tendency to sell extra services and failure to adhere to COVID-19 precautions caused me to switch. I couldnt be happier with Genins. They were prompt, professional, friendly and provided great service at a reasonable price. They strictly adhere to COVID-19 precautions, which is so important! Im now a loyal Genins customer.

Ive gotten a few oil changes here and have had some work done on my car. Rick is a great guy and his staff are wonderful to talk to on the phone. Its conveniently located if you live on the near west side or downtown, and they are often able to get my car in with short notice. Additionally, they have a few loaner vehicles available if you need one in a pinch.It can be hard to trust shops, but Ive felt respected and well treated every time Ive had to bring my car in. Definitely the place to go downtown if you need routine maintenance or if you have a more acute problem pop up! Highly recommend.

Rick, the owner, is an OUTSTANDING person! It was a rough morning, I needed gas, but apparently forgot my wallet as I rushed out the door that morning. He did not hesitate and lent me money for gas, even when I wasnt able to provide a collateral in exchange or repay him for a week when I was back in town. I needed a kind gentle smiling face and heart that morning, and he was spot on when he said if youre in a pickle, youre in the right place. I will forever be grateful... and will always keep emergency cash in my car!

Appreciative of the rapid turnaround for fixing the faulty crankshaft position sensor in my car. I was impressed with how Keri-Jo and the team at Genins collected information necessary to make the diagnosis - very attentive to detail. I do recommend Genins to my friends in Madison.

Good service 👍🏼

Ive lived in the neighborhood for 34 years. Genins has always been there for me when I needed urgent service. Cooper tires are the best value in the industry!

I knew my high mileage Volvo S40 has a lot of problems, but I didnt know the details. This time, BRAIN and KERI-JO helped me inspected the car, gave me the detail information about my cars health, point out the urgent issues need to fix this time, everything is clear and transparent. The style of notification is excellent! After the service, the good driving experience come back, and I didnt wary about may car anymore. Thank you, Brain! Thank you Keri-jo! Thank you, Genins AutoCare! You guys did great jobs!

Ive been a part of Genins AutoCare for almost 30 years and will continue to be a loyal customer for many years to come. Thank you Keri-Jo for always been such a joy to talk to every time I go there!!

Found them through OpenBay. Great communication and thorough service checkup. Plan on using Genins Autocare for as long as I live in Wisconsin. Hopefully I pull into their garage with a better vehicle next time lol

Not bad! They squeezed me in yesterday before I had to be at work. I needed a headlight bulb. I was in an out in about 25 minutes on a Friday. This was after calling as a new customer on Thursday. Big thanks to them for their friendly customer service. The only downside is that parking is incredibly tight. I had to ask for help backing my car out after it was finished. Not much space between the gas pumps and service lot. Im thankful that the staff gladly helped me out with that.

They let me know that my old car (1996 Accord) probably wasnt worth updating and called me before they just fixed everything. Great service in that way and I appreciated their frankness and openness before just fixing my car. My only complaint is that the front desk service was a bit rude to me. I came in for an appointment and later to pick up my car, and the person at the desk acted like I was inconveniencing them with my presence. Kind of snarky and rude.

I had a terrible experience here yesterday. Had a flat tire, stopped by one of the gas pumps, and sat in my car for about 20 minutes as I was on a business call. One of the reps walked by and tapped on my window, gestured something, so I rolled down my window and he told me I had to move to a stall if I wasnt pumping gas. I told him I was going to pump gas after my call, and he left. After my call, I got off the car to speak to a rep (about my tire and to pay for gas), and the woman -- I assume she was some kind of supervisor or manager -- was extremely hostile and seemed somewhat manic -- for no apparent reason. I greeted her and there was no greeting, nothing -- the first thing she says to me is Your tire is messed up because you drove on it what do you going to do? Are you getting it towed? What? I turned around and walked right out after telling saying this isnt any kind of customer service. As I walked away she kept shouting at me -- Im not sure what, but I was extremely surprised -- What are they thinking speaking to a customer this way? I took my business elsewhere: went to Discount Tires over on 4645 Verona Rd, Madison, WI and they were awesome -- very polite, capable, and a great price. Never coming to Genins again.

Such honest people here who truly care and want you to have the best experience. The mechanic was knowledgeable and didnt try to sell me services I didnt need. I will always come here for my auto service needs!

Ive been going to Genins since moving to the Madison area and they continue to look out for my best interest. They discovered some issues with my car after I took it in for a routine oil change. These issues sounded to me to be directly correlated with an accident I had been in a few months prior, caused by the other driver. I had that persons insurance completely involved in the process and the professionals at Genins advocated for me as much as possible, which really helped me out in this scenario! I would definitely recommend going here if you dont know much about cars and want mechanics that will be honest and straight up with you, instead of take advantage.

Fast service, good advice. Picked me up when i had a flat in the snow and got me to work on time. Gave me a free loaner car for the day. Amazing team, would highly recommend them.

Genins is a neighbor to me, I had never sought service there, but gassed up many times. In the age of Covid-19, they were professional, clear and the service was on time for a great price. I will be back, you should be too.

I got a flat tire about 120miles out of town, came in first thing in the morning and asked for help; they happily obliged. I was nervous about the amount of time and cost as I needed to make a flight in Chicago. Brooke calmed me down and reassured me that all would be well. They fixed me right up and I am here on time and making my flight 👍🏽 (Fair and reasonable pricing, I am likely going to make the 2hr drive to have my car serviced here going forward)

Genins was fantastic! I am from out of town and was looking to buy a new car. They were great about getting me in on a busy day and did a thorough pre-inspection so I could make and educated decision about buying the car. Thank you!

Excellent work I couldnt be happier

Genins Mobile is the BEST! The staff explains well what is needed for your vehicle and the cost. The staff can diagnose a problem and fix itquickly and carefully. Genins cares about the people they serve and givesquality service. I highly recommend Genins Mobile for you and yourvehicle.

Dropped my truck off yesterday and picked it up with the same issue that was suppose to be fixed only for them to tell me they didnt know my left wheel bearing needed to be replaced until they fixed the right one so I didnt have a option to get both fixed or none at all so I paid over 700 dollars and still have the same issue with no one even to call me back and talk about it horrible will never go there again

I take my vehicle to Genins for all of my service needs. Staff is top notch. They are all very friendly, courteous, skilled, and thorough. As I am on the road a lot, it gives peace of mind to know my vehicle is checked over thoroughly and any repair issues identified when my regular maintenance is completed. Being able to use a loaner car is an added bonus. The technicians are very knowledgeable, and it is very obvious they care about their customers. They also have very clean restrooms, Customer service is a top priority.

Ive never paid so much for so little. They acted like I was an inconvenience yet had no problem overcharging a homeless Veteran. Beware , dont go unless like me it was an emergency ! If you like being treated with a total lack of respect then this is the place for you RUDE unbelievable Madison has so many auto repair shops I suggest you find any other than this University Ave train wreck not worth even a look

Genin’s replace my brake rotors and pads on my 2016 Toyota within my expected timeframe and at the cost estimate. Once again they prove reliable and competent.

Recommendation by them for the tires we paid for were worn down before a year was up after getting them. Not impressed or satisfied for how much we got charged for the recommendation of poor quality tires. 4 tires should not cost more than $900 and last less than a year. Took 4+ hrs for service which was shocking as well.

I hit the curb driving on slippery snowy roads and got a flat tire. Found Genins in a google search and liked their reviews. Called immediately and they just said to stop by. Great service.

Genins is the only place Ill take my vehicle! All services well exceeded a satisfactory level! My SUV broke down, I needed my it back fast and they did everything they could to get it back to me in a timely manner. Very honest, and dedicated employees. Cant thank Genins auto enough for everything! Thank you!!

I had just purchased a used car and I couldnt switch over my plates because the screws were rusted. I drove up to Genins and Jake tried to help but unfortunately the screws got stripped so I had to come back the next morning when they were less busy. But my next interaction was just as good. Craig was very helpful and the office staff was great too.

Yesterday I stopped at the Mobil gas station here. After pumping my gas I realized I locked my keys in my car which has manual locks and no spare key. I went inside asking to borrow a phone and call someone but Genins told me that they could help me themselves. Within two minutes they were able to get into my car and give me my keys... free of charge! Friendly and helpful customer service! Highly recommend this auto care shop.

When our check engine light came on at a most inopportune time, Genins not only fixed the car but also went out of the way to accommodate our schedule and get us back on the road as quickly as possible. We were very grateful for the personal attention and superb customer service. We are happy to give Genins our top recommendation. JM

I have been taking my cars to Genins for over 20 years. They are knowledgeable, reliable and friendly. They are clear with their explanations of what work my car needs and why. In addition, their loaner service takes a lot of the stress out of having my car repaired. If I choose to wait, they are almost always done in the time they told me it would take. On the rare occasion when it takes longer, they let me know and they explain why.

Saturday night I frantically looked for anywhere that would take my car Monday morning to fix a slowly deflating tire and was unable to make appointments anywhere. I emailed Genins and was assured they could get it done Monday morning. Did so quickly and without any difficulties, at a fair price. Thank you so much!

There was a misunderstanding at Genins and the staff and owner were extremely polite and flexible with me. They heard my concerns and addressed my issues in a very polite manner. They are very honest and understanding. I plan to return with any future issues I have with my vehicles. Thank you Genins auto and crew!!!

They gave me a timely repair on a flat tire. They don’t patch up the tire; they plug it. It comes out as more expensive, but I feel safer on the road.

Stopped by very late Thursday night needing a shop to do brake repairs as my regular shop is booked out 2 weeks. I was able to secure an 8am dropoff Friday morning whereas anyone else was booked to Monday-Wednesday. I was treated respectfully, offered a loaner if need be, and they repaired my brakes by noon (even sent an inspection report that had pictures of what they found... never had that before!) Definitely worth checking out! Close to Starbucks and Panera in case you need to hang out with an internet connection.

Very helpful and knowledgable. The owner seems to hire employees that care about doing a good job.

Have been going to Genins for two years and always had friendly, reliable service. They never try to up sale. Also, had to take the vehicle back for a strange noise, they took ownership and resolved the issue without any hassle.

Genins gives excellent service. Technician Ray repaired everything needed by my 2007 Highlander which has over 230,000 Miles. It is like brand new now, Many thanks.

I have confidence in the quality of the automobile repair at Genins. I have brought my car there a number of times, and have come to trust the quality of their work. The prices they charge are reasonable.

Left a local hospital with my father in a hospital gown andin a wheelchair in the back of the van. We were told that we were leaking transmission fluid by a parking valet at the hospital.Went to Genins as they were nearby. All that i can say is that the service was awesome. Bryce helped us and was wonderful. He put a fan in the van and one outside the van to keep my dad comfortable! He treated my father very well, taking time to talk to him.I couldnt be happier with the service and the employees at this service center.Highly recommended!!!

Rick, Keri Jo and Ray are among the best in the business! Timely, professional service, and easily the cleanest bathrooms in Madison :) But seriously they care and work extremely hard. If you havent had your car here, youre missing out on top quality repair.

This place is amazing! Great employees, customer service, clean bathrooms and an amazing environment. This should be your first stop for any car concerns you might have.

I have been taking my vehicle here for years to have service done. Everyone there is absolutely wonderful and extremely helpful. Staff is great with explaining and talking you through the repairs that are being done to your vehicle. It’s wonderful to have these small businesses in the area with people who are so personable and care.

Service, mechanics and all so very helpful upon arrival during an extremely busy, cold December day. To stop by and be able to get service immediately without an appointment was above and beyond as there were many other service calls to be answered. My choice for all future service.

For more than 20 years I have found Genins to be knowledgeable, honest and efficient in their work on both my Neon and Subaru cars.

We have bought two sets of tires from Genins over the years. In each case they recommended tires that had a nice rebate. Tires, on two cars, have held up well. Service is excellent and timely. Ive always felt they could be counted on.

An acceptable location for quick things, but some items on the docket get to be much more expensive than the same service/products at competing places outside of Madison proper. So much so that I took the risk of driving my non-perfect vehicle 20 miles to save hundreds.

I was really impressed by their level of customer service and willingness to explain exactly what was going on, and the breakdown of the cost of repairs. The loaner car was also a kind touch. And most importantly, now my car A/C works again!

I just stopped here to get gas and an energy drink and was not greeted by one, but 3 employees that were all super friendly for so early in the morning. I will definitely be coming here for a service soon!

Imagine two hours before badger Iowa game and you have a flat. It’s Saturday. Genin’s not only came immediately to toe my car, they fixed the tire while I was at the game. To top it off, second tire blew on way to Minnesota game! They saved the day again so I wouldn’t miss anything! I highly recommend GENINS to EVERYONE

First visit today; it wont be the last. Friendly and informative customer service, and the work was done efficiently and well.

I attended the University of Wisconsin-Madison for my undergraduate studies and during this time used Genins for all of my car repairs. They communicated effectively with me and were very helpful. Ray the master technician would take me into the shop and visually show me what was going on with my car. Furthermore, they would top off my gas tank and clean my windows before returning my car.I realize Genins is a little more expensive than some of its competitors but their knowledge and customer service really make it worth it.

Fast, almost same day service! The car works great!

So my car won’t start after leaving work on a cold night figured I would’ve needed a jumpstart call my insurance for road Side assistance. Let’s just say they won’t helpful I Uber home after jumpstaring failed and found myself on google looking at reviews and auto shops in the Madison areas not to far from where I work or live. I called one shop that also had pretty decent reviews but they told me they wasn’t able to fit me in till Thursday which would’ve been 4 days later so of course my reply was is that the best you can do because that’s not going to work for me. My second call was to Genins who give me a two Truck number after jumpstarting fail to make plans to get it to their location. So Tuesday around 11:15am I believe the two tuck took my car from the location in which it was stall to Genins which mind you I called and let them know my car was on the way and give them permission to diagnose and let me know the next step. My car got their and no one contacted me to let me know what was happening I may have call about twice that same day to be told my car wasn’t looked at yet at this point 24hr had went by and I called and had to explain how unprofessional it was that they had my car for 24hr and know one contacted me.I was doing all the calling and I need to know what was going on ASAP because I’ve been ubering to and from work and that was costly. I’m not well vers in cars but I do come from a family of mechanics and know it doesn’t take 24 for a shop to tell you what’s wrong with a vehicle. I got my dad involved because I really couldn’t explain to him what was going on so I had them explain to him after 24 hours all my car needed was a fuse to be changed and a battery recharge. Then I figured they already had the car 24 plus hours why not do an oil change since I’m due for one. I ask if someone could have dropped my car off where I work that way I didn’t have to leave work to pick it up they was nice to do so but when I got in the car my lights to the radio display wasn’t turning on I then waved down the person dropping the car off to ask if he noticed it his response was no but you can call the shop and let them know. At this point I’m just about overly frustrated and was like I’m deal with this tomorrow. To my surprise got to parking my car and my coworker noticed one of the brake light was out. Can someone say frustrating! Called the shop back today to let them know her first response was someone drove behind your car when it was being drop off they would’ve noticed it helloooooo someone also drove my car and didn’t realize my radio display wasn’t lightning up. They told me they could come to where they drop off the car which is my place of employment to look at it but unfortunately I was able to allow that to happen so tomorrow I’m going to take my to the shop so they can let me know if the Lightbulb need to be changed. Mind you I already paid about $229 to have my car Diagnosed,oil change and to recharge the battery. Just about over this let’s see what happens tomorrow! Of course it’s tomorrow and I get to the shop and the young man has no clue what I’m talking. Don’t even think he recall dropping off the car to me. He then went and make a call came back to tell me o yeah that will cost $7 lmaooo. Lacking communication amongst themselves witch plays off to me as being unprofessional. Plus don’t think they spend a fair amount of time making sure when you get back your vehicle it’s probably work. Take some time to notice the little things that will improve your customer service so much it will actually make me want to bring my car to you guys . Safe to say I’m still looking for a Quality auto shop in Madison.

The staff is very friendly and efficient.

Good work but little bit pricey.

This is the kind of shop you worry about happening across when you come to a new city. These people dont care about you or your car, the only thing they assess is how much money they think they can get from you.I took my car in for a run of the mill oil change. But They found 3 parts that needed to be replaced as soon as possible as well as stating that my tires were completely shredded and needed to be replaced before winter or I wouldnt be safe, but dont worry, they just happen to have a sale ongoing that ends in a couple days so I have a very short amount of time to decide whether I should give them over 2000 dollars to fix all the things they just found wrong with my car.I knew something was wrong with their assessment because the tires on my car were less than 9 months old and I hadnt been having any problem with my car. So I didnt allow them to change anything else about my car.Instead, I let them perform the oil change as normal and over the past several months have had my car inspected by 3 other organizations that have all confirmed that theres nothing wrong with my tires or anything else that needed to be replaced as soon as possible.Dont ever give these people your money. Dont let them continue to turn a profit by abusing the trust consumers are often required to place in their mechanics.

Ive had multiple cars serviced at Genins on multiple occasions and each time I have had friendly, efficient, and, most importantly, honest care from everyone involved in the business. I highly recommend them for your car care needs.

My car would not start at Home Depot the other day. It seemed like the battery was dead. I called my guy, but he could not get away and told me to walk home. My shoes were not made for walkin so thats not what I was going to do. I started to ask people for help and this nice young fellow named Rick came to my aide. He got my case started so I could be on my way. Pretty lucky for me that I came across Rick Benin of Genins Mobil. Thanks Rick

They were great! And had a fair price.

I was driving home from work at about 6 pm last winter and I hit a pot hole. My tire was a goner and I needed to change it for my spare tire. Luckily (or so I thought) this happened on University Ave right in front of Genins Auto Care. I am young, it was dark out and I unfortunately have no clue how to change a tire. I went in to ask for some help (and made it very very clear that I would pay for their services if they could just change my tire for me). I got told that they were closed and there is nothing they could do. This wouldnt bother me if no one was there, but I could see a group of 5-6 guys sitting around in a circle talking, laughing and eating in the garage. Even the cashier at the gas station section felt bad and tried to help me change the tire, but he didnt know how either. Luckily a tow truck driver pulled up and helped me so I could get out of there. I have told everyone to avoid this company since and I still cant get over how unhelpful and inflexible they were that night.Update:Hi Rick,“Thank you” for your time replying to my Google review. I assure you I am not setting out to “inaccurately attack” your business. I have no reason to lie about how there was 5-6 people eating inside your work place when I needed help. The cashier did try to come out to help me, but could not so that the effort there was at least appreciated.I’m sorry about not being timely enough in my review. I did write on your Facebook about the incident the day after it happened, which I never received a response on. I tried to go back just now to see what day it was, but apparently my post is no longer there.I don’t appreciate you attacking my review. This is the first time I have ever written a review for Google and this is because I can’t believe the way I was treated that night by the staff that was there. Again, there is absolutely no incentive for me to lie about this incident and I am giving my honest opinion about how frustrating that night was and how unhelpful the staff was there.

I would definitely not go here unless you really have to and you dont mind an inaccurate quote.I called ahead and was quoted $250-$320 for labor, but after I took my car to their garage the labor magically jumped up to $440. The person I called gave me the quote according to the book and I also had a few other shops give me a similar quote, I chose this shop because it was close to where I lived. I buckled down and went with their price because my car couldnt physically make it to any other shop at this point and I wasnt going to risk having to call a tow truck. Honestly they knew what the issue with my car was and that I wouldnt be able to refuse the service after my car made it to their shop so I was really offended by this.My next problem was the call I received about 90 minutes later. They called to inform me that the treads on my axle shaft were cross threaded and that they needed to replace it. I have personally taken the nut off of the axle in question and put it back on with no problem at all. They informed me that their impact gun couldnt turn the nut so my guess is that they didnt start the threads by hand like a normal person would. They told me the axle would cost $100 to replace and told me that they would keep my car on jack stand if I didnt pay, basically threatening to keep my car because of a problem they caused.My last problem was how they treated me when I voiced my concerns. The receptionist brought the mechanic out to talk to me and he got defensive immediately for no reason. I have done work to the car and admitted it to him and he replied by accusing me of hammering on the drive shaft. I told him if I did I would have used a rubber mallet and he laughed at me. I have completely disassembled and reassembled a car in a garage with my father and have performed all maintenance on my car according to the Haynes manual I bought after I bought my car. I know better than to hammer on the threads on a bolt because the nut will not physically thread back on. He told me I must have hammered the threads because they couldnt get the nut on with the impact gun they used. I asked if the started the nut by hand and he didnt reply.TLDR: The mechanics know how to do their jobs but not as well as youd hope them to. I wouldnt take your car here unless you want the staff to rip you off in some way.

This place is bad news. Told us we needed new tires and they are only 2 years. Among other things. Delivery time double what they said.

Awesome customer service, never experienced before. My wifes car broke down near Genins and AAA delivered it there, only to realize that the repair was a warranty item, which required a Ford dealer to perform. I was out of town for work so Genins loaned her a car, no questions asked. They even offered for her to keep the car during the repair! We didnt feel right doing that since Genins wasnt even doing the repair so the next day we dropped the car back off. They refused to take any money for letting us borrow their loaner. In addition, we left our garage door opener in their car. They called me regularly for a month, reminding me to pick it up. They even offered to mail it to me. Who does that? Great people. I highly recommend Genins Autocare.

Excellent service, prompt and courteous, much better than other options Ive experienced around Madison. Aces all around!

Expensive and took like three hours for no reason.

Super fast service but I could have found a better price if I shopped around.

Great Staff, excellent service! Ray is amazing

Awful service and ExpensiveI needed a brake replacement. But they charged me 107$ for a check engine inspection that was inconclusive IN ADDITION to the usual 50$ for inspection. And their estimates for the repairs was exhorbitant. So I blew 160$ for NO REPAIRS (ONLY PARTIAL DIAGNOSIS) done here, but thankfully found Mex Mufflers after seeing exceptional Google Reviews for their place. They quoted half the price and I saved 500$ by declining the service here and going there instead. If you want a peace of mind, avoid reasoning with them about costs - they are very rude. I recommend Mex Mufflers instead!If you want to blow your money and still must go there, at least do not agree to proceed with repairs under 300$ (or other amount) before they contact you. May be this is common sense - but they may rip you off if you fall in that trap.

Excellent service work & staff!

I asked them to fill the tires in my hand truck. The tires had gone flat and I couldnt fill them up again. Initially I was told there would be a charge but when I came back to pick it up I was told there was no charge for the service. That was very kind of them.

A+ thank you