Truly an amazing experience from start to end. They were great about finding the car we love and made it easy and efficient where we drove off the lot that same day. The service team is also brilliant and they were able to stay in touch with us and make sure we were taken care of when we had some damage from weather. I’m not one to typically trust dealerships and Car Services but this place has gained my full trust! Highly recommend!

Very thoughtful, super helpful! They gave me budget friendly options and explained the differences, and they ensured that I had a loaner car at no cost. So grateful! Thanks Pablo and Jose!

They did a great job replacing my engine in a reasonable amount of time. My car does have two scratches that were not there before I took it in. Hoping they can buff them out!!

Everyone was super nice, the salesman Jesse was very patient with me as it was my first car buying experience. The whole process did take a bit longer than expected but I got to go home with the car I loved the very same day. Will definitely go here again.

My two service appointments so far at this location have been great. The staff is very helpful and friendly and went out of their way to help me, especially while I was pregnant. I also appreciate the pickup and drop-off option for service appointments. Thank you!

The staff were very nice, and it was pretty quick to get the car. It was a used vehicle, so I understand there is always a risk. However, the first time we drove the car on the highway, (~two weeks after purchasing), the car immediately made strange sounds. As we kept driving the sound became louder, we took it to a car mechanic and it turns out the wheel bearing needed replacement, which was ~$350 repair cost.

Had a pleasant experience until it was time to purchase the vehicle. I test drove a Mazda I was interested in, slept on it, came back the next day to purchase it. After accepting my offer and initiated paperwork was told the vehicle I wanted was actually NOT available for sale with no known time-frame on when it would be. No effort was made to rectify the situation. I found a Mazda with more features at a better price at a different dealership. I have lost all trust in this dealership as the issue I should never have occurred and was unfathomable to others who I know that work in or with different dealerships. Update to clarify: the issue was not that the car was no longer available, the issue was that as I was filling out paperwork to purchase the vehicle I was told (after agreeing to purchase) that there was a title issue and no known time frame on if or when the title of the vehicle would be obtained by the dealership. So to confirm a sale and start the paperwork and then hear 45 minutes later that the vehicle is not actually available for sale was very disheartening. I did receive a follow-up call the next day (late in the day) stating that there was still no known timeframe of when the vehicle would be purchasable. I was told it could be days to weeks

Service staff were terrific. My newish battery had died (again), and I was able to drive right in, get the battery tested and ultimately replaced. Everyone from the service tech, to repair people, to the woman that helped with coffee, were friendly and professional. Outstanding!

We were headed back to MN from FL for the summer. Pulled over at a rest stop and smelled burring oil. Brought it to Russ Darrow since on the way home. Turned out my cylinder head was bad and had to be replaced. We were given a nice, new loaner car in the meantime. We were pulling a trailer full of our belongings. They kept our trailer in one of the bays. Because of Covid, the part took longer than normal to get. Once cylinder head was received, my car was fixed and currently all is better. Nice, helpful service team and bays were very clean.

I could not have been happier with my service experience today. I setup an appointment for an oil change and tire rotation, and I was in and out in about an hour. That is pretty impressive on a Saturday morning. Jose was friendly and professional, and I will definitely be back again.

Very polite and accommodating sales. No pressure to purchase. Very respectful. Excellent overall experience. I would recommend and purchase from them again.

I pretty much just showed up and said, Yeah, Im going to have to get a new tire. They found one for me put it on and sent me on my way. The woman who helped me was great and was absolutely stunning. Wouldnt mind needing to go back there.

Russ Mazda of Madison was fantastic to work with!! Process was smooth and all were super friendly and helpful every step of the way!! Jeff Meadows GM was fantastic along with Dan the finance manager! Would for sure recommend these guys to anyone that I know that wants to buy a new vehicle

Amazing customer car service. I always have a great experience and get everything I need in a timely and exceptional way! Thanks Mazda Team!

Jose has done an incredible job to take care of both the Mazdas that my household owns. Thank you for the great service again!

Innocently got in my car for a starbucks run and discovered a flat tire, joy. Called and they were able to get me an estimate for two new tires. Thought about it a little more and decided to do 4 tires. They were still able to get the additional 2 tires and get them mounted and aligned same day. Gave me a loaner so i didnt have to sit and wait. Everyone was amazingly nice and put up with my dramatics. Their service is very consistent.

Jesse, Mark, and everyone here was extremely helpful and inviting. They got me exactly what I needed, answered all my questions, and didnt pressure me or make me feel like just another sale. Seriously, check these people out. You wont be disappointed.

We initially went on a busier day to test drive the models we were interested in. Everyone answered our questions without being too pushy. After taking a few days to make a decision, we returned and the buying process was so smooth. Julian was excellent to work with and did such a great job explaining all the features in our new SUV.

They did a great job but missed some of the finer points like the sticker telling me when to come back

I just traded my 2019 Cx5 for a 2021 Cx5 Signature and I am very happy about it. Kyle was my sales person and he was terrific to work with. He was very knowledgeable and gave me time to ask questions and think about what I wanted to do. I highly recommend working with him.

Tim was amazing to work with. He was knowledgeable, quick and not pushy at all. We left with a new car and a new car guy. Great experience for sure!

Fantastic service and wonderful people. Thank you to Daniel, Barbara, Tyler and the excellent auto mechanic for taking good care of my car and your welcoming attitude!

Really good all around service. Would recommend it to anyone who need their car fix

Very smooth process. I walked in with 1 car in mind, and walked out in a few hours.

Very responsive and efficient work on our Mazda. Excellent and knowledgeable communication from DannyBednarczyk, our service advisor.

This dealership is always exceptionally helpful when it comes to car questions and services. They have great customer service and are always very open and transparent. They made buying my first car a great experience and have continued to impress me. Highly recommend.

After my first visit with my new car, I will be going back. Extremely friendly and accommodating.

Very nice building. Professional employees. Good communication. Im happy.

We dropped off our mazda for an oil change and didnt get it back for a week - we had asked to add brakes to our service and they forgot to do it! We called and asked if the car was ready, they said yes, so we showed up only to find they hadnt done the brakes at all. They cited a family emergency Wes had which caused him to totally forget about our service. Pablo promised to give us a discount for the inconvenience but the best they could offer was $35 off since the price of parts is so high due to the pandemic. I dont think well return to this location - seems very disorganized and ended up being an all around pain for us.

Great fast service without any issues - wonderful waiting space with great internet

Everyone personable and knowledgeable. Competitive price for labor, and I know my CX-5 is being serviced by people who know my car.

Danny was super helpful in a tough spot. Just drove back home from Denver and noticed my tires making a strange sound. I called Danny and, even though they were very busy, he got me in for an inspection and a fix to the problem.

The car is nice, but the dealership is not honest and very greedy. I was planning to buy a new SUV from the dealership. I did a test drive and everything was smooth until we were talking about the numbers.The salesman said that the current policy was that the buyer “must finance” through the dealership. That is, paying but cash is not allowed (unless you pay extra $3000 for some insanely overchargingSimoniz Diamond protection that warrants the glass, and paint etc.).The website did include a “pay by cash” option, which was a lie. They should be honest.Id suggest buying a Mazda from other dealerships that are honest in other nearby cities (e.g., Janesville, Milwaukee).

The level of service and attention to detail is excellent. I wasnt expecting my car to be washed. Nice touch.

I had accidentally schedule a service appointment with a different Mazda dealership and showed up to Russ Darrow, not knowing I had scheduled at a different location. I showed up 10 minutes before they were even open and I know I most likely created a hiccup in Russ Darrow day! I cannot begin to describe how amazing my service advisor Kelsey was in helping me out! She squeezed me into their schedule and sent me out with a loner vehicle while my car issue was diagnosed! She was so helpful in explaining what was wrong, what should be fixed, and exact on pricing! I was very honest with Kelsey about what I could realistically afford today and even though it was way more then I wanted to spend she worked with me and made my experience amazing. I dropped my car off with no appointment at 7am and had my car back by 2pm. The service on my vehicle was quick and my car drives amazing! I will never not come to this dealership to get my care serviced. Again I cannot praise Kelsey enough for how amazing her customer service skills are!!! She even put a new battery in my car key and as that might not seem like a lot it impressed me and made me so happy to be able to you my clicker again! It’s so pleasurable coming to a big company and dealing with someone who can provide such amazing customer service as the face of your company!

I had a great experience at Russ Darrow Mazda. Dylan was extremely helpful. I stopped by multiple times to test drive different vehicles and he got them all ready for me, answered all my questions and made the whole experience enjoyable.

This dealership has excellent customer service; I would highly recommend buying a vehicle from them. Not only do I have a very reliable, fun to drive vehicle, I was treated really well during the process of buying it. They don’t just say they want happy customers, they back it up with their actions.

The service was very quick and the staff were all very friendly and helpful!

Did what needed to be done in a short enough turn around time. Friendly service!

I went in for an oil change and tire rotation. Did I get this? Yes, but there were two major issues I encountered that mean I wont be returning to this dealership.1.The price: I booked the appointment online, with prices of $59.99 and $19.99 being quoted by the system for the two services. The final bill was actually over $94 after tacking on a $10 fee for shop supplies and changing the price of the services. Oh, and if you want to use credit theyre going to charge an extra 3.5% fee on top of that. Look, I understand the fee for smaller businesses, but I wouldnt expect it here. And the shop fee should be rolled into the cost of the service - Ive never seen this fee at any other dealership.2. The service while waiting: When Im waiting for my car I want to be left alone. This is doubly true during a pandemic. Yet they have a service concierge making small talk with you while you wait. Maybe some people will love this, but all I could imagine were the COVID particles coming from her.I was so, so excited to bring my Mazda back to a Mazda dealership for regular service, but I will not be returning.

Julian was a great salesman. He was helpful, friendly, knowledgable and I didnt feel pressured. I got a great, low mileage used car for a great price. I love my Mazda CX5.

I couldn’t have had a better experience! I came in because my heater had stopped working and I was taken care of and given a loaner vehicle right away. My car was given a thorough inspection and nothing was identified. I wasn’t charged for anything AND they replaced a part that was recalled that I had forgotten about. I was told to come by anytime for a free car wash. Excellent service!!!

I had a very easy time working with everyone there. I went with my husband, and I was very happy to find that the sales representative spoke to me and not him. I appreciated that he recognized that I was the customer, which is frequently not the case with car salesman.It was an enjoyable process and I found a car that I love.

Bought a brand new 2021 CX-30 that wouldnt start after barely 1,400 miles. When I brought the vehicle in for service, I was told there were no loaners, so I was made to wait 3 hours while they serviced my car under warranty. I had to reschedule my whole day because of their miscommunication. On top of all that, there was no acknowledgment of the frustration caused, or any attempt made to apologize for the inconvenience. Severely disappointed.

Very professional, friendly, and transparent. We actually got to negotiate the bottom price and not just the monthly price. They answered every single one of our questions completely and we were not left confused over anything. Only took off one star because we spent five hours here, but we did come on a Saturday and its expected to take that long when buying a new car to be honest.

Friendly professional greeting, on-time apptmt. nice waiting area, quick service.

They helped me get my dream car. The saleman listened to what I wanted and made sure I was in my budget. The whole process was very easy and painless.

Just bought a cx9 at Russ Darrow Mazda in Madison - gorgeous facility and Jeff and Kyle were beyond awesome to work with and explain the million features of this car! Thanks for a great experience!! Highly recommend! ⭐️ ⭐️⭐️⭐️⭐️

The new building is just great. Went in the buy a new CX5 and couldn’t be happier. Zach made the entire process so easy! Unlike most dealerships I’ve visited recently.

Had zero knowledge they switched locations. Showed up at old location. You think they would contact customer base who bought car within last year.Told them about right left tire that was extremely low on air pressure. In 20s when it is supposed to be 44. After the concierge talk person came out to me. He said it all looked great and no rotation was needed after it clearly was needed as well. He said the one tire was a non issue and they pumped up all tires. They didn’t. I was still veering strong left after I left so I checked pressures when I got home and all 4 tires were off, especially the front left. I am not sure they did anything.

Great experience! I worked with Kyle and he was informative and personable! 👍🏼

Incredibly rude service employees. Came in for a free oil change & cleaning (3/27/21) which I received a coupon for for being a first responder. During the payment/checkout process, the service employee snapped at us for not presenting the coupon earlier. I had actually discussed the coupon when I scheduled the appointment originally. The employee then stopped the car wash that was in progress. I left feeling completely dissatisfied and will not return to give them any of my business in the future.

Great new place with great service. Front person offered me drink and talked genuinely for a couple minutes like it wasnt a job and to every other person who came into lobby area was treated the same. Kudos to that worker at Mazda russ darrow. Quick oil change and sales even shared insight for my future car lease. Will continue to shop Russ Darrow for future leases.

The service is top notch. Danny and Wes are extremely knowledgeable, friendly, and courteous. I’ve taken my Mazda 3 to them for almost two years. Most importantly, I trust them. Jeff (the GM I believe) always greets me and offers water, coffee, etc. whenever he sees me. I’d recommend their service department to any Mazda owner.

This Mazda dealership knows what theyre doing. They service was top notch. Quick and super easy, Danny my service advisor took great care of me. Toon time to make me a video explaining I need new filters for my CX5. The price for the filters was outrageous but thats not on him thats on the dealership. he was very nice about me not wanting to pay that much for filters and totally understood where I was coming from. Was not pushy at all whatsoever about me having to buy those filters. Luckily theres Amazon in for half the price I got both filters. He was even kind enough to say that I could bring it in and have them install it. Thats what I call going above and beyond. Price for an oil change was pretty cheap too which was great. really love the fact that I got a free car wash after my service. we will for sure be coming back and would definitely recommend you go there. Danny himself needs a raise.

I love the service department at Russ Darrow Mazda. The staff are very friendly and always willing to take the time to explain how to resolve any questions about my car, or why certain maintenance is needed.

We planned to purchase a Mazda at a nearby dealership but wanted to get that the vehicle checked out before we actually bought it.I spoke with Danny who was very helpful over the phone and set us up for a very reasonably priced inspection .As we lived a few hours away the dealer agreed to bring the vehicle to Russ Darrow. Wes went over The vehicle and even sent us a video to show some of the cosmetic scratches and door dings that I In turn was able to share with my wife. We were both very impressed.Thank you Danny and Wes.

Was treated great the second I walked in the door. Everyone was knowledgeable and helpful, would highly recommend.

Great experience with Mazda. Good job servicing my car at a reasonable price

Update-They were outstanding. I arrived 5 min late, they quickly processed me, and did an excellent job. I love this Mazda dealership, and Wes Raywas my point person. He was just fantastic. Thank you for your help today!

Everyone was professional, courteous, and helpful. The technician was informative and polite. Service was great until checkout. Russ Darrow now charges 3% to use a credit card. In my opinion, for a business such as this, to charge for using a credit card is ridiculous!

Courteous and knowledgeable service staff. Quick, easy transaction. Very satisfied, will be back.

Great customer service. Love that they offer a loaner car.

They get me in without an appointment and give me too if the line service every time. So glad I’m doing ALL my maintenance with them. Brand new dealership doesn’t hurt either!!

The people were nice the the new dealership was clean. However I am extremely disappointed that they didn’t tell me up front before i agreed to new tires that they charge 3.5% charge on all credit card purchases, especially since I canceled my appointment with another company for tires to have it done there. Also the fact that the leave your car dripping wet in the freeze cold... everything froze shut. I won’t be back.

Awesome salesperson and service manager - and car! If youre in need of a car, I recommend Mazda - Ive had my car (CX-30) several months and love it. Peppy for its class, comfy, with outstanding safety features/tech.And definitely seek out Julian Betancourt-Valbuena as your salesman. He is fabulously knowledgeable and friendly - a real pro. Today I had the car in for routine service and had a similarly great customer service experience with Pablo, the Service Manager. Happily for me, they are now mis dos hombres! : )

I am happy with my experience at Russ Darrow Mazda. They finished the job much faster than anticipated and although a part of the console got scratched during the installation, they are going to replace it at no cost. I am very satisfied!

Russ Darrow Mazda has a new beautiful site off of Todd Drive in Madison. I bought my Mazda CX-5 from them at the previous East side location. I went in for oil change this am and was very happy with the quick efficiency they used as they dealt with my vehicle and were friendly and gracious. I will be back as needed!

Real first class service!Danny really came thru for me, got my car finished when promised. I had to initially wait for a part, but because the repair had to wait for the part to arrive, he offered a loaner vehicle. I was promised Monday, and it was finished monday. Kudos to the technicians as well for delivering a solid, quality repair job. You guys exceeded my expectation.6 out of 5 stars! 👍🤘Thanks so much!

Came to my job site and picked up my car for oil change, and was nice enough to bring me a 2020 mazda cx 30 for a loaner car. They also were nice enough to replace my lift gate unit that was a recall. I didnt have an appointment for that. Had my car back to me within the hour. I appreciate everything the service department has done for me.

I was very happy with the service in general and enjoyed working with Kyle in particular. He was knowledgeable and courteous. I only have two suggestions. If looking at used cars listed on the website, be sure that the car is actually available to drive and take home that day. Mine was not, and in fact I had to drive back from 70 miles away. Also, when I did purchase, I was given the car with very little gas and had to stop on my way home to fill up. A full tank of gas should be a courtesy when spending that much money. Otherwise very satisfied.

It was no nonsense selling. They listened to my needs and requirements and got me exactly what I wanted. The staff were very friendly and supportive.

Super fast turnaround for service! Also Kelsey is high key awesome and was great at communicating.

Easy buying experience.Service has been great.Friendly staff.

Lost a car because of the sheer incompetence of the salespeople at the dealership and at corporate. We could’ve bought the car but someone from corporate took it, and they said it would be back the next day. It was not. Came back a day later and they had sold it to another person. Horrible service and dishonest salespeople at the dealership.

These guys are life savers. My car died in front of their shop and they were so amazing to give me a push. They jumped my car and when it died again they were happy to look at it. Danny did everything to help me out he could. Ive never been here before and my car isnt even a Mazda.

We stopped in late Thursday night, and Kyle assisted us with the great customer service. He even went to the extent of allowing us to drive the vehicle home for an overnight review. Sadly, the vehicle we took home didnt meet our needs, but Kyle took the time to listen to what we were needing, and presented us with a different option the following morning. Extremely happy with Kyle, Shawn and Jeff, we drove away very happy customers in a new vehicle.Thank you so much!

Matthew Habada and the Russ Darrow Mazda staff gave me a great deal on my 2021 Mazda 3 Turbo AWD! I really enjoyed working with them and they got me to the price I needed.

They shared a video in the middle of the service telling me what had been done and about how much longer it was going to take which was really nice. I was provided a loaner car which made it easy for me to go about my day.

Danny in service is always awesome! I’ve owned a Ford and a Toyota before Mazda and hands down Danny in Mazda service is the best of all 3 local service centers in those dealerships. Customer service like that will make me stick with Mazda. I don’t ever feel lied to, taken advantage of and most importantly, it seems like he actually cares. Hard to come by in the auto industry! 10 out of 10, Danny is the best.

Excellent and fast service!!!! Danny Made sure all my needs where met!

Drove 3.5 hours to buy my CX-5. Sales rep was friendly and buying experience was good except when we went out to finish up with the car there was a large scratch on it not previously disclosed. We had already done all the paperwork so I owned it but thankfully they held up their end and repaired the scratch then delivered the car to me. Much appreciated that they took care of us!

Great service and support from this team! I would definitely recommend to friends and family

Wanted to look at a 2020 Mazda 3 hatchback and Kyle was very helpful, absolutely no pressure to buy let me go at my own pace and even let me take the mazda 3 and 6 out for a test drive, which I did not expect considering Im in my early 20s. Amazing experience and will definitely be going back to purchase a Mazda 3 from Russ Darrow Mazda

I set up a test drive appointment here on a 2018 Mazda 3, was told it would be ready when I arrived. Later that day, I drove 30 minutes to get there only to find out theyd sold it in the meantime. They didnt have any other 2018 models to test drive so I went home empty handed. Well, except for a can of Sprite, hence 2 stars instead of 1. At least they got their sale.

Great customer service explained in details what your options are. If you want your Mazda repaired right take it here

Great quick and efficient service. Very well organized! Thank you!

My last experience was completely unsatisfied. I had a flat tire which turned out to be not fixable, so i had to get new set of tires. Wes ( the service expert) quoted me estimates for only 3 different tire brands( uniroyal, goodrich & continental) and he recommended the goodrich tires so i went with that, also during my visit i told him that my car is drifting toward left side (coz i hit a curb) and might need alignment. I dropped of my car on Saturday and quote was provided to me on Monday.On Tuesday when i picked up my car, my car was still drifting towards left even after alignment. The car jack in my back of my trunk was left like that and not kept in its right place (which i was expecting mazda folks would do as customer service courtesy) and i was hearing wind gushing noise from back while driving, which i was told are due to new tires and these tires are loud tires(which i was never informed of)So i had to bring back my car on Wednesday ( i live on east side, so driving again in middle of work is very challenging) and told another service representative addressed my concerns and found that alignment was still off ( dont know what kind of alignment was done on Tuesday). Also out of curiosity i ask service rep what other brand of tires they have as my ones were making noise. He then gave me different estimate for different brand, so i ask him if they can replace mine with a different brand which were quite while driving and the sales guy called me said straight no, the tires cannot be replaced and they were already put on.My question to Mazda service folks is, why you guys donot give proper information to your customers, like in my case sales or service rep. should have told me the prons and cons of each tire brand. As a customer, we rely completely on your skilled staff to give us all relevent information so that customer can make informed decision.I love mazda cars but service you guys are offering is completely unsatisfactory.

Great thorough and fast for service

Good communication and service.

They have the best costumer service in town. Technicians are very professional.

Great service. I enjoyed the mid-service video explaining additional recommended service encountered and the call to verify if I was interested.

A literal death trap, if you want lung cancer you should hang out in their service drive. None of the technicians use the exhaust extraction system, I honestly would advise that you not even enter that building.

Not much of a haggle because prices are already fair. I personally thought the tactics of keeping you entertained while waiting, are more than professional. However, I know my face said “leave me the freak alone” but they are persistent, and I really didn’t mind. Would buy another car 10/10Also, the car servicing area in the next Beltline location is really nice! The free rental car you receive if your vehicle needs to be keep over night. Will surely make you want to buy a new vehicle.

Scheduled my car for an oil change and tire rotation. When I was given the bill and check sheet, I paid $64.00 for an oil change and found out that they did not rotate my tires! They stated that they did not need to be rotated since the wear was perfect.....Really? The tires were last rotated about 5,000 miles ago.....I would say it is time for rotation......especially since it is recommended by the tire company. Also, interestingly, the break test came out with green for the front, and yellow for the rear breaks.....when another Mazda service stated the front was yellow and the rear was green, which was about 5,000 miles ago...... Russ hosed off my car, not sure why they do it. I dont think they used soap. It was a little cleaner on some spots, but the rear was definitely worse than before.I will not use their services again. I rather go to the Mazda Service in LaCrosse, the oil change is less expensive and it DOES include the tire rotation.

Dylan is the best! So friendly and super patient with our million questions and our chattiness ha! And all the other staff are super friendly! Shawn was super helpful and fast with the paperwork too!

Car service was good and easy at a reasonable price, and they were nice enough to let me have a loaner car while they were fixing mine. Deducting a star because the loaner was out of battery when I tried to drive it back (though to their credit, Russ Darrow Mazda sent a guy to give it a jump with no trouble).

Very nice facility with excellent and fast service.

WOW!! Such wonderful simply wonderful customer service!!! This is the place to buy your new car from!! Make sure you see Courtney!! And dont forget the wonderful Mr. Man! In the finance dept!. Great cars beautiful show room. Excellent people!! Go to Russ Darrow Mazda!! Now!!

While I was happy with the service I received today, I was quite shocked to see that exactly zero of the employees were wearing a mask. I felt very uncomfortable in their lobby especially after it seemed to have way more waiting customers than what felt reasonable for the space, and waited outside. A coughing employee walked through the showroom, not covering his mouth. Yes, they were checking temps as people came in, but to be honest this felt merely like theater. No, I didnt need to be temp checked because I was wearing a mask, they said. I really feel like their whole set up is a failure when it comes to providing a comfortable business environment while the Covid numbers rise. I didnt even see anyone wipe off the chair I sat on before another customer sat on it when I went outside.