Would give them a zero if I could.

Cynthia from the FD of United is the most arrogant person I’ve ever seen.... 😡 not happy. On the other hand the flight attendants and everyone else are a different story, they are amazing.

Shocked by their new luggage policy for basic economy. This is worse than the worst low-cost airline.

I have to cancel my flight because of COVID-19 And I request my refund it’s been almost two months and still don’t get my money back, I call them several times and they just put me on hold or hung up on me its the worst airline

Sitting on the runway at 10 pm with no one to bring the plane to the gate!!! What a bunch of lazy employees, just do everything you can to avoid United!!

Always a disaster with United. This time a short connection to make and a majority delayed inbound flight... Par for the course

No longer allows you to carry on and have a backpack. Instead forces you to pay 30 dollars to check one

Horrible service. Wouldnt expect anything more form an airline in the United States. Save money and frustration by flying another airline.

This is the worst airline ever! Treat PAYING customers like crap...good luck digging out of this hole worthless airline....1 flew once and NEVER AGAIN....

The self service machine operates at 4am and you get counter opened around 4:15am.

They have the nerve to be rude and totally messed up my flight. The lack of customer service just blows me. Never again United.

Not a good airline

🙄😒