Was a loyal customer prepandemic, spent thousands on membership and personal training throughout 2020. Equinox went into lockdown and froze everyone’s accounts. When they opened back up in March 2021, I assumed that would mean they would reopen my account when I came back, you know when I check in, when I feel comfortable going to a gym during a pandemic. I didn’t see the email about them reopening bc I put my gym messages in my non-business email account. Then one day I’m checking my bank account and I see I have a bunch of charges, not only would they not refund me for the months I didn’t use to retain me as a member, but now I have a collection agency calling me and messing up my credit score because I had my debit card stolen so Equinox was only able to charge me for 1 month $380!! They thought 1 email was enough to make sure their members knew they were opening back up. So I have a huge multimillion mega-corporation messing up my credit score. The general manager Eric Garcia was no help, I told him I would come back to the gym but I needed him to get the collection agency off my back and he said “ sounds like a personal problem.” Real nice guy!

Clean and nice one near UCLA. Plus, it has swimming pool

It is a fantastic gym! It surely pushed my habitual to a brand new level. ive always performed the institution instructions due to the fact i love to be prompted by a different people, and with the aid of taking these lessons at Equinox, i have learned workouts I by no means visible earlier than. The classes work properly round my paintings agenda, and you can tell they were assigned for that cause.Jonathan Meshekow did a notable process displaying me round, and was very informed of the new system i have never even heard of (I guess he may want to have said something and i might have just nodded the whole time LOL)The lavatories are brilliant, and no longer too crowded. theyre so easy, that it is nearly mandatory to shower there! Have no longer visible the womens, so I cannot say the opinions are fake; however im able to inform you that the mens bathe is not any problem - masses of room to do make up! LOL.One aspect that bothered me is the Juice Bar (Earth Bar) - now not sure if it is its very own business, however since it is in Equinox, ill say it here! After my workout and bathe (of course), I went to get my shake. It became exactly 01:58pm once I were given my receipt. satisfied hour is from 02:00pm-04:00pm... i was thinking why a man changed into sitting waiting, then got up to get a shake himself. I then remember some days before that they advised me it was satisfied hour, once I point out of the way low priced the drink became. This time, I be aware it become everyday fee! I do not mind buying the drink at everyday rate, however id have preferred in the event that they informed me to wait 2 mins, so i will take gain of the discounted price. I comprehend its a business, however COSTUMER service is fundamental!i would have given a higher charge, but because of this...

Nicest gym franchise in LA

They have all the equipment you need, their staff are so friendly.

Tried it out for a few days. Facilities were nice and clean but two major cons. 1) Extremely crowded after work. To the point where I couldnt get anything done in a timely manner. 2) The parking is limited to 2 hours, which is not enough time because its so busy.

Great workout! Trainers push you and motivate you throughout. Great music as well!! Flexible hours that can fit anyones schedule.

Damn good workout experience. Towels are everywhere to be found, along with water. What i really like is relaxing in the steam room and sauna after a long hard workout. I would recommend anyone looking for a stellar gym, to check this Equinox out

I think my friend said it best, If youre paying for it, youre gonna use it.YES, $170 a month seems like a lot of money, but seriously guys--its totally worth it. Coming from 24 Hour Fitness (the Wal-Mart of gyms, as I say), the difference is night and day. Im actually kind of regretful that I didnt join sooner.Although I still keep my 24 Hour membership (I only pay $20 a YEAR for it, its my homeless insurance plan), I havent been there in over two years now, because theres no reason to.For me, the clean white towels were what put me over the line (and now, they have chilled towels soaked in Eucalyptus water too!). From the friendly staff members to the abundance of machines, its really hard to find an excuse NOT to go to the gym. Yes, Im paying 80x more for the gym than I used to, but Im actually using my membership now--which if you do the math on a per visit basis, its totally worthwhile.Im not big on the classes, have taken a few (I always feel kinda weird being one of like 3 guys in them), but if you do, youre definitely getting a great deal for your dollar. And again, an endless amount of fresh white towels!Did I mention the fresh white towels??!!

This gym has a great cafe on the lower level that even includes a whole coconut! It is very clean and theres also a shop that sells fitness clothing and accessories. The staff members are very welcoming. The place gets crowded after work hours as it draws in professionals but you wont have to wait for a treadmill at all. The steam room is great and comes with your membership. The spa does not however. There is also a small two lane swimming pool that can fit four people at one time.

Great gym, the staff here is awesome... the only spot I will workout at. Everything is kept up very well, really enjoy the pool.

Love this Equinox!!

Great gym, great staff, great clientele. I honestly dont see myself in any other other gym, and Ive seen a lot! Not the cheapest place in town but theres a 7 letter reason for that: QUALITY.Would easily have given 5 stars if they had a basketball court.

Great, fast-paced total body workout. It can get crowded, but the energy only gets better.

Update- Feb 22 - they honored their policy and cancelled membership so I’m updating rating to 3 stars. Deceptive. Stay awayPros - clean facilitiesHigh end toiletries.Cons - deceptive membership terms - they’ ll lure you in promising that you can cancel your membership should you move or if your circumstances change, but it is a major pain to actually cancel.The membership contract is contrary to CA Civil Code in many of its provisions.Extremely overcrowded, especially, during peak hours. You actually have to wait your turn for some space to change at the locker room, not to mention the workout equipment.limited parking- you get 2 hours validated parking, but if you exceed this limit be prepared to pay dearly- $3 every 15 minutes. I’ve paid $6 for 20 minutes overtime. No serious workout can last under 2 hours.Limited machines selection- compared to other clubs the selection of machines is extremely limited and they are poorly laid out - you have to go from floor to floor to complete your workoutThe pool is small and outdated.And finally the hours of operation- I guess, I’m spoiled by 24/7 operation at lifetime fitness. This gym closes at 10 on weekdays and even earlier on weekends. Showers close half hour prior. All of this makes the workout routine inconvenient.Overall, not worth the price. If LA gym scene was truly competitive, especially in the higher class segment, this chain would be out of business.

This is the best gym Ive ever belonged too

The trainers are energetic and encouraging and the exercises are varied and new.

I was subjected to homophobic and disparaging commentary by a yoga teacher at this club.I raised the issue with the group fitness manager, Dana. Dana indicated this was not the first time she had received feedback that this instructor was inappropriate and assured me should would take swift action to remove this teacher from the schedule. She never did.Days went by and this teacher was still on the schedule so I escalated to general manager, Sarah, and ultimately the Senior Regional Manager, John. None of them took appropriate action.I cannot patronize this club. Equinox is demonstrating they condone inappropriate and homophobic behavior by their employees. They know they have an issue with this particular instructor but have failed to address it. In todays social climate, there is not excuse for this--in or out of the yoga studio.

Ugh, trying to get my boyfriend to join. Its so expensive, but its so worth it. Hes so frugal, and blind obviously! Haha. This Equinox is phenomenal.

Been to few Equinoxes this one is got the best atmosphere and classes, the crowd is amazing due to so many students around UCLA the view and location is No1

I GOT SCAMMED HERE. One of the workers Chris Carlaccini scammed me. He didn’t properly cancel my membership even though he kept saying he did when I moved back to Texas and lied that my referral gift cards can be applied to my initial payments. I lost $300 worth of referral credit and won’t be getting it back. Do not get a membership here it is not worth it.

The pool is amazing.. Worth the price of membership for me

Great facility. Clean, modern, convenient, and easy to park. James is a fantastic trainer.

Beware if you give them your email. They will spam you for the rest of your life. Please respect my over 10 attempts to unsubscribe.

The best equinox gym on the westside followed closely by the Santa Monica Club

One of LAs first equinoxs gets annual makeovers and frequent equipment updates. Lots of turn over from group fitness instructors but there is almost always a class going on.

Nice one!

Its a great gym! It really pushed my routine to a new level. Ive always done the group classes because I like to be motivated by a other people, and by taking these classes at Equinox, Ive learned routines I never seen before. The classes work well around my work schedule, and you can tell they were assigned for that purpose.Jonathan Meshekow did a great job showing me around, and was very knowledgeable of the new equipment Ive never even heard of (I guess he could have said anything and I would have just nodded the whole time LOL)The bathrooms are great, and not too crowded. Theyre so clean, that its almost mandatory to shower there! Have not seen the womens, so I cant say the reviews are false; but I can tell you that the mens shower is no problem - plenty of room to do make up! LOL.One thing that bothered me is the Juice Bar (Earth Bar) - not sure if its its own business, but since its in Equinox, Ill say it here! After my work out and shower (of course), I went to get my shake. It was exactly 01:58pm when I got my receipt. Happy hour is from 02:00pm-04:00pm... I was wondering why a guy was sitting waiting, then got up to get a shake himself. I then remember a few days before that they told me it was happy hour, after I mention of how affordable the drink was. This time, I notice it was regular price! I dont mind paying for the drink at regular price, but I would have appreciated if they told me to wait 2 minutes, so I can take advantage of the discounted price. I know its a business, but COSTUMER SERVICE is key!I would have given a higher rate, but because of this...

Expensive membership but you pay for quality amenities (spa-like showers, high-end shampoo, eucalyptus cold towels, wi-fi, etc.). Parking validated in structure. Smaller facility.

Wack!

Wouldn’t recommend this location, management and equipment is not up too standard

It

Good environment

Best gym in Westwood by far

Ehhh. I expected much more.

Great choice!

Clean and quality place for the customers!!