Rebecca was AMAZING, and such a nice person to talk. Ill be flying from Cincinnati just to get another massage by her. Thanks for such a great introduction to the massage world

Made appt over the phone; no one told me I needed a mask, so had to walk .5mi to get one in the heat.Asked for water on the way to the room, and they forgot my request.Massage was good, however this is the dialogue I got as SOON as I approached the front desk: “Did you like the technician? Do you want to leave a tip?”I’d say some training in professionalism is needed here. Won’t be returning.

I literally just stepped out of this place feeling like an absolute godess. Marvin has hands of an angel. All the staff was extremely sweet and the place was so clean and relaxing. I highly recommend. Will be back in 3 weeks and i cannot wait!!

Paid $120 dollars for a 35 minute massage (supposed to be 50-60min). Not worth the time or money. Be careful coming to this location, kind of a joke to be honest. Management did nothing to accommodate the scenario.Also, if you sign up for a membership. You pay full price on your first massage. You have to wait a full 30 days until you get the supposedly 60min concession. They don’t make that clear to you

The cmt Christina was extremely unprofessional ! I booked a massage appointment for my fiancé and she clearly found him attractive and decided to talkTo him through his whole session with her in the end she askedFor his number … he and I both feel disrespected and this is most definitely not a professional environment.

Wonderful visit and beautiful facility. Staff extremely friendly.

Great quick service, good massages, very new and updated. Same service as any massage envy but everything is brand new. Great building as well, they incorporated the beauty of the older building and brought in a little more modern look. Perfect.

The best Massage Envy location in the United States. Service is superb. And caring therapists.

Very relaxing and peaceful, rejuvenating !!!

I booked a 60 minutes massage and for some misunderstanding for part of them just take 40 minutes massage which is not fare!!

Worth every penny... the staff is friendly & super respectful in the massage area.Angel gives great facials and Alex is the friggin king of deep tissue work!! Not to mention the old & beautifully restored bldg is in creates an ambiance that cannot be recreated....go asap. You deserve it!

Amazing staff. Such a comfy and zen-feeling massage. The people here are masters are what they do. Also, a great location. Walking distance to lots of cool bars and the art district.

This has to be the most BEAUTIFUL Massage Envy I’ve ever seen! Not only is the building itself a work of art, but the staff are all so friendly and the energy that flows that building is so positive and welcoming. If you’re looking for tranquility and relaxation, LOOK NO FURTHER just call and book now!

Wow what a stunning interior. A historical building with 30 feet high gold leaf ceilings. Bravo to the owners for making every effort to preserve the historical quality of this location. 2 hour validated parking in downtown LA! Amazing. Oh, the massage I got was first rate.

I had an amazing experience! Javier seemed super knowledgable and was extremely talented as he was able to pin-point all of my tension spots and tailor the massage to my personal needs. I came in for a 60min relaxation session and came out with a personalized tension relief, total unwind, aroma therapy session.

Javier is a STAR... and is the best massage therapist at the downtown Los Angeles location. He is very knowledgeable about muscles and anatomy of the body. He is above par for sure.... pleasant, friendly, attentive, professional, and good at what he does. I totally enjoyed my session with him and will certainly be seeing him again!!!!

I had pulled a muscle and was in pain for three days prior to going. Sebastian worked on me and after about 15 minutes the pain was greatly reduced. Good place. Clean. Comfortable. Professional. Comparably priced. I will definitely return.

The place is GORGEOUS! The people are so nice there and I had the most incredible facial. They have this glow facial which made my skin look incredible for days. Im definitely going back!!

It has been a lovely experience every time Ive gotten a chance to take advantage of their services. The building is definitely stunning and the service has been great - always accommodating. Javier is a standout!

So I had one hour massage session in massage envy. The appointment was between 6 to 7 p.m.it was started around 6:10 and ended up like 6:50. my request was to do a deep tissue massage but it was not at all that deep tissue massage. I was not at all satisfied with the massage. I will not go again or never recommend to my friends.

One of the best massages Ive ever had, and I make a point to try out any new massage spot on my radar. Clean, friendly and smooth

Had a wonderful massage with Javier. He hit all the right spots! Great for getting the kinks out. Highly recommend!

OMG!! I cant believe this location!! The place is drop dead gorgeous - they kept the original architecture and mixed in a state of the art, beautiful spa. I feel like in Europe. the front desk are polite and sweet and welcoming. I had an amazing massage with Jose and he really listened to what I needed. Highly recommend!!

My favorite location ever! This place was great and the building is absolutely stunning. The rooms are also very comfortable with a lot of adjustable settings which is nice. I had a one hour deep tissue massage with Terri and it was the best hour of my life!

Honestly it was the worst massage I’ve ever had in my life. This place is overrated. Never going back.

Brando was great! I came in tense and walked out feeling great. I recommend this place. Everyone was professional and very friendly.

Chardae and Emily are very professional and excellent. In providing and solving any issues that arise. Rashaad is a great massage therapist definitely recommend his skills and technique are excellent out of this world !!!!

This place is so fancy and really clean the staff are really nice and helpful my therapist was Javier he was AMAZING He was like a shaman cause he knew Exactly where I was hurting and by the end I left pain Free definitely coming back just to see him!!!

This place is so Beautiful and gives you a sense of peace once inside I had the greatest pleasure of meeting one of the best Massage therapist in this Industry Javier Great hands well be back

Amazing staff. Such a great feeling massage

The best in the area for sure! Beautiful ceilings in this location are the nicest Ive seen in a ME. Def. recommended.

Javier did a great job! Very relaxing massage. Exactly what I needed

The DTLA location is a very special experience. The magnificent architecture, the fabulous therapists, and the very friendly and helpful staff. Did I mention the parking validation? A much needed wellness facility in downtown!

I got one of the best massages ever in my life today by Toma. He was incredible. Background was clinical, so I felt like I was in great hands. Made me feel very comfortable and eased all my pains.

Wooooooow great environment friendly staff, very clean and relaxing. Tracy was my masseuse and omg I felt like a different person when she finished. Overall excellent experience. Ill be back!

This place is not worth the $$$. Sometimes I try to book same day and there are no appointments and the massages are just average. I think its better to not have a membership and go where ever you like.

This location is stunning - it’s housed in a 20th century church building and they’ve preserved most of the grand atmosphere. Toma is an amazing masseur.

Absolutely perfect place to go!!! Iresha was the best she was very experienced , knowledgeable , professional, and naturally talented with her craft. I typically do not like being touched by people, but she made me feel at ease. Please try the assisted stretching before the massage it is soo worth the cost. The staff members at the front desk are very warm ,inviting and easygoing check in and out was a breeze no high pressure upsales attempts at all.

Amazing location. I got an amazing massage by Jonathan. Thank you I feel amazing.

Booked with them on certain time, they called 10 min before that I need to be there right away because the other Frontdesk person made a mistake, they told me be here right away or we will charge your card on file, or cancel. Very unprofessional forcing people drop their appointment or charge their card without providing service

Javier is amazing! I get a massage from him every month and he never disappoints!!

Javier is the best masseuse in 300 mile radius of DTLA. PAYS GREAT ATTENTION TO DETAIL.

Great. Clean inside. A bit pricey though.

Sebastian is a healer! Extremely greatful. Very cool space in Downtown. Go here at least once a month.

I love the idea of Masaage Envy being placed so numerously around the country, however I have had a disturbing and inconvenient amount of last minute reschedules dealing with the Downtown Los Angeles location. My partner and I have used Massage Envy since the beginning of 2014 and have experienced service at this chain literally all over the country. This location is, in my opinion, deserving of a 1 star rating based on their inconsistent scheduling practices.This morning will mark the 5th time they have rescheduled on the same day of the appointment with us, in addition to at times placing appointments on completely different days or times than we set it on. We are beyond fruatrated because Downtown LA is now our most conveniently placed location. We have also reported this grievance more than once to their staff to no avail. They call and change times or therapists on the same day. Its not always something we are able to accommodate. We also dont feel that from a customer service stand point, as people who take our massage time seriously, that we should have to repeatedly endure such sporadic scheduling practices. I have had for the most part good massage there, when I do get them. Also I love Angels service, one of the estheticians. The location is beautiful and feels very serene to be located in the bustling downtown area, but the scheduling mishaps can send your experience downhill fast if your are a consistent client there.UPDATE MAY 30, 2019: YESTERDAY I SET AN APPOINTMENT AND EMPLOYEES OF THIS ESTABLISHMENT CALLED AND CANCELLED HOURS BEFORE THE APPOINTMENT. THIS IS THE WORST LOCATION MASSAGE ENVY HAS TO OFFER. IF I COULD GIVE ZERO STARS I WOULD.

Beautiful

I prefer the Los Felix location.

Great massage from Javier

Un complient