I use this store every week to ship packages to my grandchildren. Always fast, friendly service. Packages always arrive in great condition on or before arrival date!! Worth every cent more than P.O.

I go here quite frequently for business purposes as I have a lot of packages to mail. I have always found them to be courteous and efficient, especially Brandi.

Used this location a few times. Friendly and helpful.

Went to this UPS Store today, the girl working was particularly not helpful. I needed a label printed for an Amazon return and I had the scan barcode on my phone for it. She said I had to use their computer to pay to print it. I tried that but couldnt access my amazon account on it because it was a new device and needed verify it for security reasons. I share the account with my spouse and was going to his email. The worker didnt offer to have me email it to her or just scan it so she can print, I would have paid for the paper no problem. I even asked if she can scan it and print but she wouldnt.I have done returns at other UPS stores and they just let you email it to them for them to print or just scan it for you to print. So I wasnt able to get return done and wasted my lunch break traveling here for nothing.

Long lines. Unfriendly. One look behind the counter, I would wonder if packages make it to their destinations.

Really nice staffs in the store. Helped me pack and ship and was delivered really quickly within 2 days! Also, quick and easy scanning and printing near by my home. They even help me out for copying. This store is my go to store for shipping and miscellaneous office works like printing, scanning and faxing.

Only one worker, long line. Nobody present to notarize until noon. 👎🏼

The main reason I am giving this store a 1 star, is not because of its presentation, cleanness or customer service... Its because of their print and computer use pricing, I needed the label to be print in store, and I regularly do this and in various locations as well, it normally doesnt cost more than $1.50 to print a paper. This place is charging $3.43 for a single piece of paper! He said its because they charge a base fee of $3.00 for 1 to 10 mins of computer use and $0.20 for each paper I print, but I didnt use the computer I simply sent a label to their store email for him to print from his computer at the front counter, he said its the same thing whether its his computer or their other computer which is meant for customers... So he is charging me the cost of using the computer when I never did use it... I printed at various locations and have never seen a store that rips people off like this one does.

My husband and I had a wonderful experience with the staff at this store getting time-sensitive papers notarized and shipped overnight. We will definitely be back in the future!

I have to give 1 star where deserved. I needed to ship an 18 ounce youth baseball bat. 189 overnight to Cali. No way. I get needing to make money but big time rip off. I own my own business and shipped it through my own account for 66.00 overnight. I made the 20 minute drive into work just because. I would have paid up to 75 or 80 but not near 200.

I had to return an Amazon package and send some forms in a packet - it was a quick and pleasant transaction.As soon as I showed the QR code for the Amazon package, they printed it and took the package.

UPS shipped an order to my place of business after stores hours (so obviously no one was there). After the first attempt they gave me a final notice and shipped by order back to sender. It would have been nice to have a chance to pick it up myself from the pick up destination.

Like another review stated, their $3 to touch the computer to print 22 cents a sheet for a label they would just print off for free.. For me it was an amazon return and the previous return had a bar code to scan from my phone. this return did not have a bar code, my home printer is not working, so i figured, hey same thing they could scan the printer label on my phone instead and just print it. wrong. $50 cents to use the computer I would have accepted. heck even 25 cents for the sheet. but this was too much to swallow.

I tried to send a package to a friend in England from this location. They filled the paperwork out incorrectly, and now the package is stuck in customs. I have spent most of today on the phone with UPS and filling out the forms myself in order to get it released.

Absolutely awful experience and customer service at this location. A month ago, I paid to ship a box of wine glasses that were all boxed up in their original packaging. A week later, I received a call saying that the box had been returned to the store because ‘it had been damaged.’ When we went to pick up the box, absolutely nothing inside was damaged at all. I called to request a refund as the purpose for shipping them was no longer valid, but I was told that no refund would be given because the box ‘had been taped incorrectly.’ I kindly reminded them that THEY were the ones who taped the entire box when I brought it into the store. They said they would contact UPS about getting a refund and call me back. After waiting over a week with no word, I called again and was told that no refund would be given. Their excuse this time: They had not packed the box. Ridiculous. (Who takes all of their loose stuff to the UPS store and has them pack it???).Avoid this place at all costs unless you like paying for services that you never receive. I do not, and will be reporting the store and the particular employee that I dealt with to whatever agency or person manages them.UPDATE: The management of the store reached out to me and rectified the situation. They were attentive and understanding, and promised to make operational changes to make sure that my situation does not repeat itself for other customers. Thank you Patel.

This store has the absolute worst customer service. After giving them several tries I now frequent a different store even though this one is in walking distance to me. The clerks are rude, and every single time Ive sent something to print Im told we dont have it, but when sent to a more customer focused store, Ive never had a problem. Even small things like Amazon returns are turned into an ordeal here. The store is in serious need of new management and customer service training!!

Since it’s the holiday season, I’ve been in this UPS location quite a few times sending packages. Not a remarkable task, but what is remarkable is the customer service and all around pleasantness of the employees! Every time I come in, I’m greeted with a smile and quick service. The last few times I’ve been in, I was helped by Kiara and she was so memorably sweet and kind. It honestly felt like she was happy to help me. A great attitude really makes a difference in customer service and I hope she’s recognized for this by her peers and supervisors! She made a great impression on me, that’s for sure! Highly recommend this location. Happy holidays to the staff, and especially Kiara! :)

I previously had a one star review of this location but have had good visits lately. Staff members have been nice and helpful and Ive been in and out quick. UPS has since updated their app and I have not had issues since. Keep in mind that at this location, you will have to pay a fee to use the onsite computer and print any existing labels you may be using to ship your package. Bring an extra $5 to be safe but this is only necessary if you have a pre-existing label that has not be printed prior to your visit.

Amazon drop off was very easy and quick

Great customer service!!!!

No assistance, no customer service, horrible polite attitude. Service Sucks, Seriously!

Ki’Ana at the front desk is rude. Worst experience at this location. Im sending supplies to my mother and this girl cannot get the address right as Im SPELLING it to her. Finally get her on the phone, she puts me hold, hangs up after 10 min and the updated emails STILL have wrong address. TRASH.

Great service!! Shubhan is efficient and works well with the public. Kind and personable and courteous:)

Worst UPS location in Livonia, expect long waits and poor, borderline rude customer service. Sadly, its been like this for over 10 years.I strongly suggest using the 5mile/Newburgh location instead..... they are fantastic!!!!

Customer service not very helpful. Felt rushed in an empty store by CHS: Shubham. **update** so after receiving a phone call letting me know how I wasnt overcharged Ill add another star for clearing things up, but I will not be shopping at this location in the future and will be considering other shipping phranchises for better price comparison before choosing another location.

Staff was discourteous and dishonest. Insisted a package would not arrive in a reasonable timeframe unless we paid and extra $350 for a 25lb package for standard ground shipping. Package arrived on time without paying this ridiculous fee, even after staff said it wouldnt. Offered another shopper priority shipping for a single envelope at $125. Reeks of fraud and price gouging, buyer beware.

This is the best UPS store around. Excellent service, I receive the best prices for shipments compared to other UPs stores. I drive out of my way just to ship my packages from here.

I gave this store five star because the service I get and employees are great and specially the PONY TAIL GUY , I love this store.

I take packages to this location quite frequently. The service is consistently efficient and there has never been a mistake made with the mailing. Employees are friendly and have expertise in best way to do the job. I highly recommend and Im glad to have this efficient and helpful service so close to my home.

While moving my mother into an ALF i needed shipping several times throughout the year. A couple of times I brought in items without boxes or packaging. This UPS office was awesome! Everything was shipped timely, well wrapped and reasonably priced. Staff is very accomodating. Highly recommend them.

Manager on duty was very rude and disrespectful asked for his name he said Sam I’ve drop off expensive packages with no receipt given to me. I asked why, he told me I can grab my packages and go somewhere else. This guy does need to be in management, nor allowed to be interacting with customers.

Rude-as-hell manager(?). Nickel and dimes for the most smallest things that other UPS stores don’t charge for.

Mr. Shubham (Manager) Gives a very warm and good fill n of being a custermer he was very helpful

Worst place ever!!!!! Now I drive out of my way to avoid this location never ever had a good experience at this here!! I wonder why hire employees that dont want to work?????

It is the best UPS store I have ever been to. Employees are helpful.(I was helped by Shubham)

I had made three Easter Baskets packed with food which needed to be recieved the next day. Paid for that. The UPS store manager Shubham told me if any problems to contact him. One was delivered on the Good Friday and two I was told would not get any to their destinations , due to unfortunate circumstances, until Monday!! NOOOOOO... all the food would spoil!! I called the stores manager and he relentlessly worked with UPS delivery in Atlanta and Maryland to have the packages delivered on the Saturday! Only one day late, and all the food was saved!He was GREAT! He saved Easter Brunch Traditions for two groups of family! I WAS SO IMPRESSED AND SO VERY GRATEFUL!!! It is rare these days to see someone go so far out of their way to help!!He needs to be promoted so he can teach others what customer service is all about!!THANK YOU VERY MUCH SHUBHAM!!! This is a greatly run store!!

What a surprise when I received an envelope with corrected tracking information. In error I had chosen the wrong return label and the packages would have been sent directly back to me. The staff was on the ball. They checked for the correct info and amended the shipping info. Then they sent me a copy of the corrected info. Kudos to them!!!

My Daughter was just in your so called store. Yessss the girl working the counter told my Daughter to get lost and use the computer. Witch ofcourse I tried sending my info it didnt work out!!! Yess im going to corporate. Ill see u soon girl. Look at the camera shes the one who didnt HELP ME

This was horrible service, well really no service at all. Used them around 3:00 on Wednesday, November 18. I was sending four 12 x 22 inch docs that I indicated I didnt want bent, along with 2 Thin 8 1/2 by 11 booklets, and a small light 2x2x3 box. Young woman was at her very best unpleasant. No greeting at all much less with a smile. She offered no solutions, no service at all. Said it would cost $12.50 than with her service and supplies it went to $23. I can only imagine how careful she was with my package based on her demeanor toward me. Never go there again and would not recommend to a friend, or worst enemy for that matter.

Went to drop off package when i arrived one employee was putting labels on boxes didnt greet me stood there for at least 3 min she never said a word finally anothet employee came out of the back again never greeted me thise people in much need of trai ing.

I visited this store yesterday around 10 am. I came in to print four images from my iPad. The employee (Wasn’t wearing a name tag or bothered to introduce himself) informed me they don’t have WiFi. I airdropped the images to my iPhone to email them from that device. It dawned on me, if they don’t have WiFi how can they receive an email? I didn’t reflect on it but in hindsight I think it was his way of trying not to be bothered with work. While I waited for the email to be received I watched him toss packages without care. The email is received and I requested it to be on glossy card stock paper. He informed me they had none, or any glossy paper. Again, I believe he just wanted not to be bothered with work hoping I’d just decide to go elsewhere. I settled wth ordinary printer paper. We both looked at the preview on the computer as he said ‘’it’s going to be small.’’ It looked fine to me so I told him so. It printed out half the size the preview shown. I said it needs to be enlarged and he answered ‘’It can’t be printed any bigger.’’ If the image is printed on standard printing paper and only covered 1/4 of the surface, doesn’t make sense to me it can’t simply be enlarged. He walked to the counter to tend to another costumer while a different costumer came to help me. He was much more helpful than the employee. Regardless of his help I was unsatisfied with the results. I thanked the helpful costumer and placed the three sheets of paper in the trash and walked out. The employee came outside yelling I must pay him. I told him I am dissatisfied with the prints and left them in the trash. ‘’Doesn’t matter, I printed them you must pay’’ he said. I’ve got prints made from many businesses and none of them ever charged me for prints that didn’t turn out to my satisfaction. In fact, they always kept making changes until it met the requirements, but I guess simply enlarging the image is too much to ask for when the employee is under qualified and not interested in helping a costumer. I went back inside and paid. After all, I wasted 45 minutes and spent 5 dollars to throw away three sheets of paper. I then went to the ups store on 5 mile and Newburgh. I was in and out in 10 minutes. I’ve been to this location before and they have always been terrific. I made the mistake of wanting to save a few miles and thought all ups stores were the same, I was certainly wrong. I encourage anyone to drive the extra three miles and do business with that location.

Horrible customer service. Manager Shubham wanted to charge me $3 to print a shipping label. Used to be my regular mailing location not anymore.

I paid almost $40 to have an important check over-nighted and was given a guaranteed delivery time of 10:30am the next day. The package arrived 2 days later and subsequently cost me over $300 for being late. I went in to ask for a discount or refund and was told that I would get a call in a few days. When they did call me, I was informed that I would not recieve any type of refund or discount because the package was delayed due to supposed bad weather. If its not actually guaranteed then dont make that claim. I will stick with Fed Ex from not on.

They charge $3.99 for printing label

Employee yesterday was very helpful and courteous. Thank you!

I also find this store to be less than professional. I prefer the one at Five and Newburgh or in Northville.

Friendly staff and quick service. Thats what you expect from UPS store and they deliver.

Courteous and helpful.

Just received a box from this location the boxing andPackaging was damned well put I had to write a compliment thank you for you’reTimeAnd effort !!

Tried to charge $3 to print a label off.....

Went to this store and they were closed 10 minutes earlier then they should have been. Disappointing to drive all the way there to find the store locked up, lights off and no employees. I should have gone to the one I normally use in Novi, MI.

Terrific staff and very helpful!

I MADE A FRIEND AT THIS UPS STORE.

Good customer service