My experience was a very pleasant one overall, upon my arrival the first gentleman at the desk continued his leisurely conversation or personal conversation with another customer about purchasing his truck. This while the kind customer kept attempting to shift to allow me access.Another rep entered and kindly stated one moment please and then assisted me. I was in and out within 30 minutes!! The gentleman that took my keys and checked me out at the end of my service was pleasant and professional!! I will return for future service.

The staff is always friendly and very honest in their evaluations for repairs. Never try to sell me anything I don’t need which is very much appreciated. Their prices are very fair and they always do the job in a timely manner. They contact me before doing any excess work and explain everything they need to do. Very professional all the time

I have found my new mechanic. I worked with Joey and Joseph and they were amazing. I took my car in to get an oil change and for acceleration issues on a Sunday. They let me know they were busy with scheduled appointments and would get to my car as soon as possible, but it might not be till Monday, which I was more than ok with. Not only did they get to my car that same day despite being busy they also made sure that the spark plugs I had changed myself were done correctly for no charge! The repairs (changing the engine air filter and cleaning my fuel intake) were done at a reasonable and fair price. Would definitely recommend!

Had my van in for state inspection. Manager said it wouldn’t pass because the sensors are in ‘Not Ready’ status. He asked if I changed the battery recently and I said I changed the alternator over 2 months ago. He said it needs to be driven 100 miles for them to set. I told him I’ve definitely driven it that much and he said some cars have to be driven more. I asked him how much more and he had no idea which was not helpful at all. For all I know it could be 200-500 miles more but I’ll never know because the expert mechanic has no idea. So since I can take it in and have them reinspect it as many times as I want in the next 2 weeks for free I’ll just bring it in everyday for the next 2 weeks or until they figure out how much more I need to drive it. Sad thing is I brought it here instead of the Firestone down the street because it got bad reviews. Guess you can’t win either way.

Scheduled an appointment for an inspection at 5pm. Had to call to reschedule due to conflict of time we’re forgotten when appointment was made. Called to reschedule and was answered by the same friendly voice. Said needed to reschedule for the next day and he mentioned could I get there before the 5pm appointment. I asked when, was told 2:30pm and I excepted it. Arrived for appointment on time and was pleasantly surprised to be finished on time. Will always use this place as I’ve done in the past. Have used them before.

My 1st time at Meineke, to get my car inspected. The attendant was busy with another customer. After completing that customer. I became Mr Invisible, as the attendant began to engage conversation with another employee. I waited another minute or two before he turned his attention to me, and asked if I had been helped. A little shocked and puzzled by his question, I responded no (he was the only one initially there assisting customers). Afterwards everything went well. The attendant was nice, the establishment was nice. The inspection was completed timely, maybe 10 to 15 min

The customer service person I spoke to was Joey. He was extremely friendly and very professional. He went over the cost of what would be done to my car and I was surprised to find it was exactly that same cost at the end of the day. I was very happy with my service in the Meineke office there in Prosper Texas. They did a great job.

The crew was fast and courteous. I was in and out in 15 minutes for a state inspection.

This was my first time coming to Meineke. I made an appointment for a state inspection. The customer service was outstanding! They were so sweet to my daughter while we waited. Speaking of the wait… there really wasn’t one. It was super quick! I’ll definitely return for future services!

Needed an emergency alignment after getting new tires. Holiday weekend with no appointment. I was willing to drop my vehicle off and pick it up the next day or on Monday. Not only did Meineke service my vehicle the same day but my vehicle was ready withing 2 hours and the text alerts allowed my family to go about its day.Thank you for the wonderful service!!!

Everything was great from the service to the professional staff. They didnt sugar coat anything and told me when my vehicle would be ready and either noticed another problem with the repair I had and took care of that. I have to call and ask the staff about one small thing that I noticed and as for that I would be leaving 5 stars especially with the amount of cars they service.

Always on time and professional. Ive never had an issue. Generally they quote the tune and have my vehicle ready an hour earlier than expected! I drive 30min and pass 2 other Meinekes to THIS location because of service and professionalism.

My car was serviced/checked to meet Texas Inspection standards. So I saw some of the items that had to be addressed.The staff person shared helpful information as to how to complete the whole process.There was a very kind and thoughtful gentlemen who made me feel comfortable in this new challenge since I d only been here for 3 1/2 weeks and had to get this done within a month or face a $25.00 penalty each month.The staff persons that I came in contactWith were all professional.A. K. D.Thanks Meineke for such staff.

Very professional, good guys. They were honest, and didn’t try to charge me for anything I didn’t need. Will definitely be using them in the future.

I went there to get a safety inspection and it was about 10 minutes before they closed. I was greeted by a very friendly young man. He assured me they would still take care of me. I was taken care of and out within about 15 minutes or less. I would highly recommend this store to anyone needing service. They are friendly and fast and accommodating.

Mitch and his team are awesome. Whether it’s our family van or one off repairs, they communicated openly and went above and beyond with the services. Always fair prices.

Scheduling an appointment online was easy. Everyone was wearing masks. They told me how much I would pay up front. There was a possible issue that they said would cost me there but if I took my vehicle back to the previous place they would probably fix for free since the caused the issue. Upon completion, they sent text notifications and a link to the summary and state inspection results with pictures. I was impressed. BTW I scheduled the oil change, but asked for the state inspection when I got there and was out in less than 90. It would have been sooner without the state inspection.

Ive found the individuals at Meineke to be incredibly kind and professional.As a woman, I find it difficult to bring a vehicle into an establishment like this and not have the techs come back with a laundry list of things that need repair. What they dont know, is Im able to confirm if thats accurate or not and I refuse to be scammed.This location earned my business for good a few years ago when I brought in an older vehicle for an oil change and state inspection, knowing exactly what already needed to be changed, (air filters), but that was it. When the techniciancame back with the indication that only the engine and cabin filters needed to be changed, I knew I was in a good hands. Its honestly a breath of fresh air!Ive since bought a new car, had it totalled, and purchased another new car. So unfortunately I do not have any recent experience with oil changes to offer, as those have been through my dealership. However, Ive used them for my state inspections and Ive always left as a happy customer.

Wonderful custom service and service with a smile. I walked in today for my state inspection and right off the bat I felt comfortable and we were cracking jokes. I would recommend anyone to get their service done.

Showed up at store five minutes after closing with a dead battery and stranded if I turned off my car.Joey and his crew helped purchase a battery at another store and replaced my dead one. Great crew, great attitude. Thanks for the help

Overall the mechanics were not rude but did not get the job done. I went in there and asked to fix my AC unit and the coolant to be fixed and left there with a 97 dollar receipt and the car was still warm air blowing out. We first went into the mechanic and they told me they will diagnose the car then let me know the problems. they took it in and i came back in an hour and the AC was still not fixed so then we left it for another 30 min and came back and still nothing... took our money and the service was a 1/10.Joseph that works at the front was one of the rudest people that worked there. caught an attitude with me and my dad and disrespected us

I appreciate that Meineke doesn’t take on more customers than they can physically see in a day. If you have an appointment, you will be seen timely and in the same day. If you walk in, they will try their best to accommodate you but will be realistic on if that’ll happen same day or not. Professional staff, good prices and quality service.

Both my husband and I are so grateful to have found an honest mechanic. Neither of us are well-versed in automotive repairs but Mitchell at Menieke breaks down any issues we may have, what our options are and takes it one step forward with his recommendation. This has led us to not only make an educated decision but also feel confident in doing so. Thank you!

They did a phenomenal job with my state inspection. They quoted me an hour wait time and I was there for maybe 20 minutes very very impressed!

These guys are great, trustworthy and transparent about pricing.. Ive been bringing my cars here for the last 4 years without a single issue...I highly recommend...

Super Service on a SUNDAY!With a hectic work and family schedule during the week, on the weekend, I am either catching up on rest or fitting in all the other tasks that need attention. One being, Car Maintenance stuff! On Sunday, I was able to walk into Meineke (off 423) with NO appointment and get my well PAST DUE inspection completed! The staff was attentive, thorough and FAST.I was in and out in less than 30 minutes...and back home with enough time to enjoy the rest of my Sunday.Thank YOU Sunday crew!!!

This was my first visit and my experience was outstanding overall. Very friendly & knowledge employees. I had an oil change and tire rotation (which is free with an oil change) and I was in and out in less than an hour. Other places I have gone took way longer than an hour. No unneeded recommendations were pushed upon me.

Typical flawless work on my car.Front of shop service is a bit edgy, though. Reps seemed to be annoyed with phone customers and take it out on customers in the shop. No major drama - just the friendliness is sycked out of the room.Something to be mindful of.

Meineke performed the emissions test required to obtain a Texas registration and license plate. Joseph at the FM 423 location in Little Elm went above and beyond to cover my needs and gave very useful tips on getting set up as a new Texas resident. Great attitude.

They performed a State Inspection. Work carried out quickly. Did not try to upsell. Staff very friendly & courteous. Will definitely use them again

Joseph at the front desk is extremely rude and does not know how to talk to his customers.I had a 1:00 pm appointment for today 9/5 for a state inspection and was running late. I call the store at 1:05pm to inform them and ask them if I could move the appointment to 2:00 pm.Joseph starts the conversation by saying it f you had a 1:00 m appointment you are already 5 minutes late. Also the geniuses said that in a rude tone.When I questioned why is he being rude, he stated that there was a background noise (my kid speaking loudly) and that’s why he was impolite.I lost my cool and said if he know how to f…king talk to his customers and hung up. Apologies for that.Well if he had basic customer service etiquettes he would talk differently. E.g.Steve I’m happy to reschedule you appointment, I’m afraid there is a lot of background noise and unable to hear you. Etc etc ..Not sure if the manager / owner of this store is reading these reviews, too many negative reviews on Joseph’s customer service skills. Yes he is answering the phone.Good luck Menike, I’m never visiting your store again.

Meineke in Little Elm is by far the best auto repair shop around! As a locally owned shop you feel very welcomed and at home when you visit. I can say that I can bring my car in for routine service and they don’t try to “sell” me on stuff I need or they think I need. Instead if they notice needed repairs or future repairs, they advise me and quote me on what the repairs will cost. There have been plenty of times I’ve gone in not knowing there was a serious issue and I couldn’t be more satisfied with the “unexpected” cost of repairs. They are more than fair with pricing and keep open communication if something arises during a repair, which we all know that can happen! The Service Advisors ( Joseph & Mitchel ) do a great job at explaining anything and have no problem reaching out to the technician for a better explanation of what is going on when needed! All around this location has a great team and you can see that in their workmanship!

Joseph ,recieption in front desk is so rude , inpolite ,very unprofessional doese not treat customers well. they chargeed me $97 and didnt fix the AC ,they first recharge the frean gas and took 97 then when i decided the AC still not enogh cold ,they told me the the compresore is the problem.It is not possible for me to go here again and you dont go .imagin taking your car somewhere to be repaired, they treat badly , they will take your money and never repair your car.

Came here for brakes. I was quoted a great price for the service. The job was done in the promised time. Very happy

Super professional. Did our inspection and oil change in a timely matter. Would use them again.

I had a screw in my tire and dropped it off (I love nearby). From the second I walked in everyone was extremely professional and helpful. They were able to repair my car and get me back on the road straightaway. I highly recommend Meineke. We will, for sure, continue to use them going forward.

I wish I could give them 10 stars! Amazing customer service!!! The owner is great, and Joey was so helpful and got us out quick.

Brought my car in for its state inspection and it was completed quickly. Very pleased I was able to make an appointment. This is the second year taking my car to Meineke.

Customer-focused, very attentive, and take the time to describe the work that has been done. Timely in letting you know when your vehicle is ready for collection. I enjoy working with these folks. They do good work, are very efficient and don’t rip you off.

I went in to get an inspection for my new car. The service was friendly, excellent, and fast! I will be coming in for other services in the near future.

I am always greeted with a friendly smile and a true concern to help me get my truck back on the road in top condition. Trust is built from the first hello with every person I’ve dealt with here. Keep up the great work.

State Inspection performed. With a short wait time. Great customer service. Will use them again for other maintenance items.

Staff very professional and took care of my state inspection quickly. Will definitely go back for all my needs.

They quickly and professionally checked and serviced my Air conditioning in my Dodge Ram.They had a very friendly and knowledgeable staff.

I have used these guys for two years and they are so nice to work with. Went the extra mile and explained repairs in detail. I highly recommend them.

I wish I could give them 10 stars. I always dread going to the mechanic because it seems like our cars enter a black hole and come out with 10,000 and our budget isn’t one. However I took my Mazda CX-9 in for a repair to the A/C. I had no clue how long it would take Or how much it would cost but the kind folks at Meineke were fast, pleasant, professional and I walked out with a $98 bill, freezing cold AC, and a brand new mechanic that I trust from now on. Nobody tried to upsell me with the many other things that my car probably does need they just got the job done for a more than fair price. I couldn’t be happier, thanks Meineke!

Get yourself billed 5 times and even then the issue will remain in the car thats the magic of this place. I think they must be paying customers to add 5 star for their reviews

Meineke was excellent. We needed a car battery replaced. Other car places refused to do it because our car is a hybrid. Not only did Meineke replace the battery, but service was outstanding .They were courteous, friendly and efficient as well as reasonably priced. I wouldn’t hesitate to return for other car issues.

Always like to scheduled my appt for state inspection here. They are quick and it’s close to home! The guys are always nice and helpful too.

My ‘go to’ auto service place! From involved repairs to simple inspections, they do it all well.

Great team and quick service. Worked us in for a fast inspection while they were packed!

Great experience with fast and knowledgeable staff! Joseph at the desk is always helpful and goes out of his way to make sure my experience is exceptional!

The ownership and crew are the best in Texas and possibly nationwide. It’s like hanging out with family when I am in the shop, when my service light comes on in my car I actually look forward to making an appointment so I can go hang out with friends.

The manager is awesome. He was so helpful. I drove in to have them check 1 tires air pressure, as I was getting an error message that pressure was low. He checked all of the tires and put air in them. Went over and beyond. I highly recommend this place for their sincere customer service.Thanks Meineke.

Joseph that works at the front was one of the rudest people that worked there. caught an attitude with me and my dad and disrespected us

I always use the Little Elm Meineke for state inspection and routine service. Fast, easy, and professional.

Professional quick and quality work. Was also slightly cheaper than other prices in the area! I will absolutely return!

Every time we go here they are the best! Always fair and honest and pricing is usually competitive as well. Quality work and great people and we will continue to use them.

They were fast, professional and I am very satisfied with the quality of work.

Very trustworthy place. Always takes care of my vehicles and me. Even though I moved away from the area, I still drive back here because of the quality of the work and care.

I went to Meineke for a Check Engine Diagnostic. What drove my decision was the competitive pricing. It was significantly less here than other shops in the area. Also, half that price went towards fixing the problem there, should you choose to go that route. You just could not beat that value. Additionally, the ability to schedule appointments was very beneficial to me, since I had to bring my vehicle in on a workday. Overall, I was very satisfied with my visit.

Fast, courteous, and skilled! I couldnt ask for more!

They were very fast, very affordable, and very professional

They were friendly and prompt and my inspection was painless. Thanks!

Went in for a simple oil change. Took over 2 hours with an appointment. I called after a while and they let me know they made a mistake and the oil had blown out of the engine once they started the car, they later told me 2 different stories about what “actually” happened. It make it seem they couldn’t make up the correct story or get their story straight. Do not go to this shop, they can’t do a simple oil change correctly and the fact they told me 3 different stories makes them appear very untrustworthy. I will not be back.

Love this place! My husband drove our old Toyota Sequoia in shaking and barely running and these guys did a tune up and a couple other minor, inexpensive things and it is still running. Fast forward, my husband passed away, and they have been wonderful, taking care of my now car. I go there for any and everything. They are so honest, pricing is so fair. I can’t say enough nice things about them.

Very professional and fair. Didn’t over sell me. Showed me photos of everything they recommended and let me make the choice.

Quick and efficient service. The manager James was the man! Walked me through my issues and had an action plan. Highly recommended and honest work.

I have been going to Meineke for years and they are always professional and honest. I leave in my vehicle with confidence.

The fastest inspection I have ever experienced! I was in and out and it was great!

They helped me find a rodent stuck in the trim of my car! Super happy with the team and the quality of work they do.

After picking my truck for an oil change I noticed my truck smoking from under the hood and smelled oil burning opened mthe hood and oil was all over my head gaskets mad manifold. Parked truck in my garage now I have an oil leak that has never been there

Repeat of taking my car back for service, each visit it was a different issues, close to 2000.00 spent on repairing my daughter car and no resolution. We have to take the car to a different auto shop to get the repairs done. I would not recommend meinke in little Elm to anyone having car issues.!!!!

Very timely performing the oil change.Very helpful and courteous check in employee.

I found this Meineke after moving to the area. I have been impressed with their interactions with me and my family. They are up-front with me and do not try to up-sell. I can tell that they know and honor their long-time customers. I’ll become a long-time customer myself. Great job Meineke!

Friendly, professional, and courteous--everything a retail experience should be.

Great customer service. I didnt have to wait long as I was in and out in no time for my state inspection. And they did not upsell or overcharge me as many places have done to me in the past. They are my go to going forward.

I am very happy with the friendly service I received at the Little Elm Meineke. My heater wasn’t heating my Jeep Grand Cherokee and they diagnose a leak in the water pump. All work was completed in less thank 24 hrs and a loner car was provided. These guys communicated everything I needed to know upfront and made me feel as if they knew me and this was my first time in. They are now my official mechanic of choice and I will definitely recommend them to others.

Always timely and professional! I never feel like I’m being pressured or upsold when I get an oil change or repairs done.

Called on a Tuesday and made an appointment for the next day. Arrived early, and my vehicle was taken right in. They did the work quickly, brought me out to show me areas to keep an eye on as they were approaching end of service life. Werent pushy about trying to get me to add on more repairs during that visit. Every staff member I spoke with was very friendly. Added bonus- they didnt condescend to me because Im a woman. I have to say this because Ive had it happen at too many service stations.Would use these guys in the future as well as recommend them to friends.

I was very disappointed with the overall service of this place. This was my second time here and I would not go back here again. The customer service was very poor. The guy who registered my vehicle when I got there was very rude. I went there for oil change and tire rotation for my vehicle. Once the service was done, I got my vehicle returned with check engine light on and I had to go back to fix the issue. Please learn how to treat your customers.

They were super fast, which was what I needed. Thank you

Had my vehicle inspection done. Quick and painless.

They were honest and could have charged me a lot more, but advised it was just a fuse. Dry pleased with the service

Joey was very professional and he had me in and out of there faster than I expected...I will be back

Great place ran by great dudes. Always very kind and understanding and will explain what is going on with my car patiently. Upfront front about costs. Work hard to squeeze me in, even if I dont necessarily have an appointment.

Quick tire rotation is what I needed at a reasonable price of $20 or below and found them by checking the price. They did not make up imaginary repairs or make an estimate for such services. Another Firestone service in McKinney wanted me to change the struts and left outer tie-rods and gave me an estimate. I asked these folks to take a look at the tie rods and let me know if anything needs to be done and they reported back that everything was fine. These fellows are much better then the lier Firestone folks in McKinney.

I bought a new battery by myself and just needed them to put it in car in place of the old one. They gave me a good price for that. I missed my appointment but they still took me in, were fast and communicated well.

Arrived when they opened at 7:30 for a straight oil change. After waiting for several minutes for someone to come into the office to help, was told that because they had a couple appointments at 8:00, they would be able to get the oil changed until later in the afternoon. There was one guy sweeping the shop and another guy just walking around talking to people. You could tell by their attitudes that they just didn’t want to bother with an oil change and had nothing to do with them being to busy. First time and last time trying to give them my business

Honest, reputable people. Great service

Excellent service, was stranded they fixed it on the spot

I’ve been going to this particular location for years and I wouldn’t go anywhere else. Very professional , trustworthy and courteous

Always have a good experience here (Little Elm, TX location). I had been taking my car to dealerships for service because I have a free oil change/tire rotation package. Horrible experiences at 2 different dealerships. Decided to pay for the services at Meineke because their service is always so good. They’re up front, offer recommendations, and always fast. Highly recommended!

I have been using the services of Meinicke Car Care in Little Elm, TX for the last one year, although I used their Plano center for more than 10 years.So far I had fantastic experience with their service. I hope to be using this car clinic for a long time.PK

Ive been here few times and had great experience. Folks are very friendly. The diagnosis and advice has been excellent. Happy to have this facility right near my home!

They always give first class service!

Very professional and polite. I was early being new to the area. They still treated me with respect. Told me the prices upfront and didn’t try to sell me something else. They answered my questions. I would recommend them

Great job by this team, quick work and always a job well done! Have used them many time and always satisfied.

Great service and friendly staff! They installed a new exhaust and air intake system on my 4Runner very quickly and professionally. I will definitely have any work done on my vehicles by this team.

Quick and easy! Love the online appointment! Thank you guys