Great dealership Mitchell was so easy to deal with, no pressure, service department is amazing. Would Highly recommend them. There is only one place to get your next Ford. I give them 5 Stars! Love my new 2021 F350 King Ranch.

I dont typically find myself writing about a positive experience that Ive had with a Car Dealership, which why Im writing this one. If youre in the market for a new or used Ford, it is worth the trip to deal with Dan R, Dan C, Nick and the folks at Litchfield Ford. They were extremely patient with me, as we waited for Hyundai to rectify my Title situation, so I could trade in my car. Thank you folks very much for an extremely pleasant buying experience. Ive already recommended Litchfield Ford to a number of people at work.

Close to perfect for my the works appointment. No delays, very courteous efficient service. Price as I expected. One thing I wish was different though. I was especially interested in the amount of brake pads left as I thought it was getting time. And mentioned it when I checked in. On the vehicle evaluation report the brake data was the only thing missing. I brought it to the attention of the service writer and she went to the mechanic to investigate. On her return she said he evidentially forgot to include the data and she wrote it in. More brakes left than I expected so of course I have this nagging doubt if they were checked all. Guess I will have to accept it but I think most people would be skeptical. Would be good for the service writers to take a look for accuracy before the customer does.

It’s worth the drive! After a rather unsettling conversation with our local Ford Dealership, we explored Litchfield Ford for my oil change and recalls. From the very first phone call, Allie at Litchfield Ford asked me all the right questions to ensure the requisite information was collected to best service my Explorer. The team at Litchfield Ford went above and beyond, even accommodating me when I dropped my vehicle off a week early- oops. While Litchfield Ford is further, it is well worth the drive to receive accurate and personalized service from the amazing team there.

Gabe and Litchfield Ford were instrumental in securing our hard to find Bronco Sport. We are very pleased with their professionalism and family like atmosphere. I highly recommend Litchfield Ford if you are looking for a pleasurable no hassel car purchase. Thank you Gabe and Litchfield Ford!

Couldnt imagine an easier first-time car buying experience. Nick M. took the time to answer all my questions and explain many of the important details I overlooked. Little to no haggling since the initial pricing was very fair. If youre looking for some honest, friendly salesmen who are willing to go the extra mile to get you in the right car for the right place, you found the right place. Very happy with my new Ford Escape! Cheers!

What a delightful experience! Should have started with Litchfield Ford and avoided the hassle other dealers put you through.Nick is a true professional, balancing product knowledge with customer care. He certainly is a great representative for Litchfield Ford and Ford Motor Company. Quality products are never experienced if the representative doesnt portray excellence. Nick hits that mark and more.The complete sales experience was amazing, with no second thoughts on any step. Every aspect was clear and transparent. No back room deals, all upfront and fully explained. We are so pleased with our decision to purchase a new Edge from Litchfield Ford!

Dan Rodriguez was extremely helpful, knowledgeable and a pleasure to work with. Its my second new truck purchased at LF and not the last.Did I mention the new Ranger was amazing.Thanks Much,Curt Phillips

Allie and LeeAnn.... the reason I travel 30 minutes for service from Bridgewater CT.These ladies are always pleasant, knowledgeable, trustworthy and the reason why I use Litchfield Ford.MikeBridgewater CT

I purchased a Ford Ranger Lariat FX4 recently from Litchfield Ford. Gabe was a pleasure to work with. The service at the dealership was smooth and professional. Great dealer to purchase a truck from.

All the staff were friendly, helpful, and thorough! Best car buying experience I’ve ever had!

Great service . Expert workmanship. Best Ford dealership in 50 miles.

Great service, friendly and courteous service department representatives. Great scheduling with days and times. Honest and reliable.

Beyond professional, courteous and accommodating. Can’t say enough good things about everyone there! Plus amazing deals. Check them out!

Made the hour trip to visit a Mazda in stock, Nick did a great job going through the cars history, cars accessories, and guided me through the area during the test drive. The business manager (Nick) made the paperwork process seamless, even in spite of technical errors. Would recommend to anyone to take the trip.

Great family owned and run dealership to do business with! Really knowledgeable about trucks, friendly, fast, and convenient. Terrific employees, great service department and straightfoward process. Plus their fees are less than most dealers and their inventory is larger! Highly recommend this dealership for both sales AND service.

Excellent customer service. Knowledgeable, professional, friendly. Ill be back to purchase another vehicle for sure.

The simplest buying experience I’ve ever had. Mitch went above and beyond to answer my 1,000 questions and the whole team and staff were wonderful. My first ever brand new truck, and my first Ford. They gained a customer for life, and now we have an Explorer ST on order. Don’t waste your time with others, go straight to LITCHFIELD FORD.

I give 0 stars to Litchfield Ford customer service and product reliability for my 2015 Escape, which I bought from them with an extended warranty. Over the course of the past nine months, my transmission failed twice while driving on busy roads, leaving me stranded. When I asked about a loaner car, I had to wait days and pay for a rental car with my own money. When I asked about the repair timeframe, I was told that customers with appts get priority. Our family have always been fans of Ford. Those days are over. Shame on Litchfield Ford!

I worked with Gabe on the purchase of my Ford Ranger. The process was quick and pleasant.I highly recommend Litchfield Ford there customer service is excellent!!!

I was very pleased with my entire truck buying process through Litchfield Ford. The process was very easy and smooth. I never felt like it I was being persuaded to buy or compromise in the truck search. I felt that they were on my side and had no problem putting in the work to assure I was pleased. I was looking for a very specific type of truck and they went above and beyond to locate and ship it.

Gabe in sales, and Nick in finance made my experience at Litchfield Ford the best I’ve ever had buying a vehicle. I will definitely be going back in the future. Recently took my Ford Edge in for service.The service department at Litchfield Ford was honest and straightforward with me. No run around or bait and switch, like I have experienced at other dealerships. I am definitely making their service department my go to for service in the future.

I went with a goal to trade my car in for a better used one. Gabe listened to why I was there. Test drove a car, spoke with the manager and realized my numbers werent going to work. The next day they called as they had come up with a solution that might work, and it did. Their thought of calling me back the next day to help me was incredible. They are attentive, honest (yes, they are) and not pushy. I would highly recommend going to them. I shopped local and was super happy and super happy with my brand new (not used) ecosport.

Excellent service, professional delivery. Definitely will buy there again.

We wish we could say Litchfield Ford earned our business but sadly we cannot. I went to Litchfield Ford to help my father-in-law purchase a used 2017 Ford Escape SE advertised online. The vehicle was as advertised so we took it out for a test drive. The girl salesperson new some details about the vehicle but had no clue that the slit on top of the dashboard was a CD player. Happy with the test drive we decided to talk numbers. As expected the sales girl quoted full asking price. As we never pay full asking price we offered a fair and generous offer for the vehicle. This offer drew the attention of the sales manager who came over and told us that he could only discount the vehicle $100. I nearly laughed out loud. Noticing a flyer on the sales desk that said Litchfield Ford honors military veterans we inquired about a better discount since my father-in-law is a Vietnam Vet. The sales manager told us that discount only applies to new vehicles. Getting nowhere in the negotiation process, I told my father-in-law that this dealership is more interested in operating a car museum instead of selling cars, so we left.Still wanting the vehicle, my father-in-law said that he would offer his best and final offer and so, we returned to the dealership. We went directing into the sales managers office and offered a very fair and generous price (A lot more than I personally would have) for the vehicle. The sales manager said that he would have to speak to the owner to get approval and left the office. Approximately 5-10 minutes later the sales manager returned and said that this particular vehicle has been on the lot the longest and could only discount the vehicle $100. It seems to me if youve had a vehicle in your fleet for over 180 days then price could be the major factor. Well, we told them they could continue looking at the vehicle parked on their lot and left for the final time.That same day, we drove to Faiths Ford in Westminster, VT and got an excellent deal on a Certified Pre-Owned 2017 Ford Escape Titanium 4WD for less than our offer at Litchfield Ford. As you can see my father-in-law is extremely happy we left Litchfield Ford.

I would like to thank Nick Massaro and the team at Litchfield Ford. From the first phone call until my wife and I drove off the lot today the process was great!Fair price on my trade, best price up front on the truck and the paperwork was easy.Thanks for everythingPhil Adams

As always, they provided friendly, efficient service in a timely manner. Highly recommend!

I had the best experience talking with Litchfield Ford. She was nice, helpful, and answered all my questions.

I like this place but they did not take the time to tell me I needed an alignment. I found out by going to a tire shop and being that I’m doing a cross country trip next month that is bad service

Litchfield Ford was great! Nice guys, good service. I was a little disappointed how it was detailed when I went to pick it up but I love the vehicle, highly recommend!!!

Litchfield Ford’s service was exceptional. My car was in excellent hands.

I just purchased a 2018 Ford F-150. What a pleasure to do business with Litchfield Ford! I live over an hour away so it had to be worth the trip and it was. I started with Andrew over the internet. He was very patient with all my questions. He convinced me to come in and meet with Gabe. (I thought here comes the high pressure). Not at all. Gabe was very professional and knowledgeable. Great personality too. I actually enjoyed the experience when I usually dread buying a car. Brandon, the manager also got involved. Another professional who made the transaction so easy. Go see these guys. I found it was well worth the trip!

The best ford dealership around. Just bought my 23ed truck and by far the best ppl over the past 13 years to deal with. Dont hesitate to just make the drive. Its the most peaceful drive as well!

Gabe Dispoto/my salesperson was professional, polite, patient and responsive to everything I asked. He also was able to explain things very well. I was super happy with my purchase of a 2017 Ford Escape AWD this weekend. It was exactly what I wanted before I head into the winter in Northwestern CT. It can be stressful buying a car and this dealership goes out their way to make you feel at ease.

My experience at Litchfield Ford was wonderful. I came late in the day and the sales manager stayed late to make sure I got into the vehicle I wanted. The entire staff was friendly, knowledgeable and efficient. I would highly recommend the Litchfield Ford team for your future car purchase!

Bought a used car from Dan! Met Nic, Brendan and Andrew - super group of professionals who were friendly - helpful and had a very relaxed atmosphere while buying the car. The whole process took less than a week - everything was done and the car was ready when I was. I am actually looking forward to going back and having my service done with them. Thank you

Excellent experience. Dan was patient, answered all my questions and was not overbearing. I would definitely recommend Litchfield Ford. I love my new Ford F-150 Lariat.

Quick easy process. No pressure , Andrew in charge of internet sales was extremely Helpful. Nic my Sales Agent was extremely polite ,easy to talk to and no pressure. Nic is younger but extremely professional and has a great career ahead of him in life no matter what he does. He answered or got answers to all my questions. He is the type of professional I would hire without apprehension. All around great experience. I have bought from them before. Financing was quick and painless.

My husband and I recently bought a car from Litchfield. From the quick response form the online request we put in, to the closing of the deal - everything was fantastic! Nick Massaro was our sale person and he was patient, knowledgable. We would absolutely recommend them and Nick!! Thanks again

As a first-time customer, I was impressed with the flexible scheduling and courteous service.

Very pleased with the purchase of our new car. Very friendly and comfortable. There was never any pressure put on us. All of our questions were answered. They took care of all the paperwork. Great dealership. And they welcomed our dog inside too. This is the second car weve purchased from Litchfield Ford.very pleased with our service appointment. Fast and easy and our first oil change was free,.

Great Ford dealer to work with. I wouldn’t use anyone else.

Every aspect of the service on my F150 was excellent. Great communication began with my service writer, followed by follow-up phone calls from Phil. He explained what needed to be done and what other potential needs there may be. I appreciate how he listened and did his best to keep the costs down while making sure all necessary repairs were made.I highly recommend Litchfield Ford service department and encourage you to also download Ford Pass. The Pass saved me $110!

Shady dealership!! First and last time I would ever do business there!!

Amazing! Simply the best there is and I wouldn’t go anywhere else!

Needed a vehicle and because I had used the service department for years I chose to trust sales. Bought a 2020 Ecosport and they made it easy. No pressure and never ignored.

Perfect transaction. Thank you to everyone involved.

My experience was as expected, very good.my car had a recall, and while it was there, they were able to change the oil and change my brake light bulb. They provided a car for me to use while mine was being repaired. Everyone at Litchfield Ford is friendly and helpful.

I have always liked Litchfield Ford. I purchased a Ranger from there in 2000 and just recently had my F150 in for service. They offer friendly professional service and have a nice selection of vehicles. I go to Litchfield even though there are at least two other dealers closer to me.

Litchfield Ford provided me with an easy and personalized experience. Gabe was excellent at searching for a car that specifically meet my needs. Additionally, Russ was detailed, personable, organized, and knowledgeable about the vehicle. The both of them made my car buying experience great. Thank you Litchfield Ford, thank you Gabe, thank you Russ!

This was a recall notice on cars suspension. Repair was handled quickly and efficiently. Thank you.

Good communication, speedy service altogether a great experience. I will be bringing my vehicle back again for future service.

Great Service Department, but the Parts guy he’s the best for an Eagles fan!

Thank you Gabe Dispoto of Litchfield Ford. A great experience buying my pre-owned car. Very pleasant, knowledgeable and professional young man. Such a pleasure to deal with!

This is at least the sixth vehicle purchased at Litchfield Ford. Always a great experience and service department is excellent.

We had a great experience buying a certified pre owned escape!

Service was done well and in record time - as usual!

The service appointment was flawless they where able to do two recalls notices one of the camera’s was back ordered and will be done whenever back in stock, otherwise I was completely satisfied with litchfield Ford.

Litchfield Ford was spectacular at the buying process. I work 12 hour days and they were able to accommodate my schedule by dealing though phone calls and messaging. Both salesmen Jeff and Gabe were knowledgeable and professional.

Salesman Nick Mazarin was The Best..A polite well young man that helped us with everything from A-to-Z.. so knowledgeable about everything!!! Gabe was great too.. also Nicholas the finance person was great .. drawback never met anyone higher up and also rubber mats should have been given to us with the sale .Nick ,Gabe and Nicholas could run the show by themselves actually as far as we are concerned they did... great job !!!

Great place quick service. Pleasure to visit

Good service.. Good price..

Litchfield ford is a gem of a place to buy a car. They are easy to find, great selection of Ford cars and Trucks. The facility is clean and inviting, especially now during the times of COVID. The staff from the internet salesman through the General Manager is first class. It is great to deal with a family owned business. Visit Litchfield Ford you will not be disappointed.

A great experience! I personally recommend Russ as a salesman, he was quite professional, well spoken, and well informed, without being pushy. The Service department is also professional and timely. Fortunately, Ive never had to go to them for more than routine oil changes and the like.They definitely have earned my loyalty!

Quick & Direct and car was delivered perfectly!Mitchell was great. It was a pleasure to work with them!

They got me in in a timely manner and out on time. Super for my oil changes. Also looked at impending recall but ford has not released parts yet to repair!

Pat and Nick were very helpful throughout the whole process. Love my truck with the tow mirrors

Everyone at this dealership was very helpful and polite. No pressure involved. I was very happy with how they treated me and helped me to purchase a new car.

Every interaction we have had with anyone at Litchfield Ford has been positive, easy and everyone has been very helpful.Weve purchased a number of vehicles from Litchfield Ford and have always been pleased with the quality, service and price.

Prices are very fair and service department always does a thorough job.I have purchased 2 cars at Litchfield Ford and would do so again. Easy to get service appointments. Everyone from management, parts, sales and service; to financing are friendly and helpful.

Dealing with Litchfield Ford was the most enjoyable vehicle buying experience I ever had. I dealt with Mitch and he was a true professional during the entire process. I suggest to anyone in the market for a Ford to go to Litchfield and you won’t be disappointed.

Litchfield Ford service is top notchLeann is always professional and knowledgeableIn the 4-5 times that I’ve been there, everything has turned out as promised

Dropped my truck off for service on my scheduled appointment. I never heard from the service department that day so I called them the next morning to see what the deal was with the truck, they said well someone called in sick so they never had a chance to look at the truck yesterday.So heres my problem, I dropped my truck off at 10:00 am, is it possible that this employee who probably works 8-5 called in sick after 10? or before he was supposed to work? I think if he called in... it was first thing, so when I dropped my truck off they could have told me it wouldnt have be looked at that day and given me the option to take it back another time, instead they made the decision for me and now Im out a vehicle when I needed it. they serviced their own needs not mine.This review is really for the dealership, I hope they read it and in the future consider the impact on their customers lives when they take our vehicles from us for service. its incredibly difficult to be without your vehicle when you need it.Wainscot Solutions Inc

Friendly service. Very helpful people.

Beyond impressed with Litchfield Ford. Every aspect of my experience was great. My salesman was top notch (Dave) as well as the pick up process.Vehicle looked great and everything about the car was explained. VERY HAPPY!!!Patrick

Easy to do business with most of the transactions done over the internet!Seamless trade in and pay off of my loan for trade vehicle!Went over all pertinent info and drove away in my new F-150 in an hour or so!Pat , the General Mgr treated me with kid glovesProbably my 5 th or 6th vehicle leased from them !

The staff is very courteous and knowledgeable. I was able to make an appointment quickly and conveniently. So glad I choose Litchfield Ford, service above and beyond all expectations!

I was very impressed with the knowledge of the truck I was looking at by the salesman. Jeff was very good at explaining all the features of the truck. I would recommend Litchfield ford as a good dealer

This is a nice local Ford dealership. I do not go here very often as I am not a Ford guy, but I have test driven a focus RS at this location. The staff was helpful and accommodating. The building was clean and inviting. If I had a need to purchase a ford, or parts for one, this is the locations would use. Not just because of how far away it is, but because I trust the staff.

Easy to schedule. Great communication. Had warranty work done with quick turnaround time. Ally is great!

The service people are friendly and knowledgeable!I love my mustang!!!

A fantastic experience—no pressure, relaxed interactions with sales staff, and a fabulous deal on a great car.

Wonderful, knowledgeable staff took care of me very quickly. The communication between the staff and myself was great as they kept me up to date with everything. Seamless customer service.

Best car buying experience ever! So easy to work with! Mitch is the man!

Always Fast, Friendly, Knowledgeable Service. Whether your looking to buy or have service and or repairs, this is the place where you can ease your mind.Thanks Everyone at Litchfield Ford !!

Everyone at Litchfield Ford has always been simply awesome in every aspect, from the salesperson who helped me when I first purchased my car to the beautiful ladies in the service department. Those two lovely womenare always willing to help in any situation and are always so pleasant and sweet. The services on my car are thorough and timely and I feel very safe using my vehicle because I know it was inspected and serviced with great care.

I purchased a newer used truck from Litchfield Ford late last year. They made it a very easy and pleasant experience. I had a few things that needed to be addressed and they did not hesitate to help. I had an issue with the back-up camera that took a while to figure out, but the service department worked directly with Ford to get it properly addressed. They could have given up, but they worked diligently to get it corrected. I highly recommend this dealer for purchase and service.

Everyone was friendly and knowledgeable... Dave Gillotti was great! I bought a vehicle that day... but everyone from Litchfield Ford was great to work with... we plan on purchasing another car from them.

Excellent service, extremely friendly staff. I would highly recommend them. I have been a repeat customer for years, and will continue to go back to Litchfield Ford!

Very friendly staff made it super easy for me to get a spare key made for my truck.

I had a very pleasurable experience with litchfield ford. I purchased a ford truck and dealt with the salesman Russ. He was a pleasure to do business with. Very helpful and pleasant. Any question I asked he answered and was happy to be of assistance. I also dealt with Nick in finance and again a pleasure work with. Great happy pleasant people . I would recommend doing business with them.

I bring my truck in for a routine oil changes and tire rotations. This time they found a nail in one of the tires. Without hesitation they asked if they could make the repairs. I didnt have to reschedule, I am very happy with the service.Thank you Jim

I just wanted to thank you and Litchfield Ford for the warm welcome.I bought my 2015 F150 new from Colonial Ford and have only had it serviced there in the past. Colonial seems to have gotten too focused on their volume and less focused on customer service.Scheduling an appointment was so much easier at Litchfield Ford and your service reps were super nice.I came in for an oil change. Your tech found my brakes needed to be done and was able to complete the entire brake job while I waited.During the time that my truck was being serviced I witnessed many costumers come in and get the same friendly, positive experience with your service staff at the counter.I think Litchfield Ford May have earned a new loyal costumer.Thanks for your great costumer service.Jay BriggsNew Milford, CTUPDATE: on Monday I called because an engine light came on and Litchfield Ford scheduled an appointment for Thursday of the same week. Only three days to wait!I dropped my truck off on Wednesday and got a call later in the afternoon that the throttle body needed replacing. They called back again About three hours later and told me the truck was done.Done!?!?!? The day before my appointment.I had my truck fixed, paid for, and back home in the drive way the day before my actual appointment.Where does this ever happen?!?At Litchfield Ford!!!!

Both Nic & Nick we’re very good to deal with ! Not pushy at all !Hope the truck lasts a long time !Thanks guys

Friendly staff great prices in cars

A wonderful time from start to finish. I felt that everyone there was trying their best to help me through the truck buying experience. I highly recommend this dealership to all.

Excellent Service as usual. Allie and Leanne are both exceptionally helpful and friendly. My husband and I both bring our cars there. They always do what they say theyre going to do and nothing more unless they ask first. Always a high-quality job.

I have had good luck bringing my cars to Litchfield Ford for repairs. They know what they are talking about. They tell me the problem and fix it. Within a day or two, I have my car back all fixed.

After buying my used Mustang out of state I was researching which Ford Dealer I would use for service. Litchfield Ford came up so far ahead of a dealer that is much closer to where I live. First service experience was very positive, hope to to have many more in the future.

I was very happy with the quality of service..Everyone was very helpful and thoughtful. My only concern was when I dropped off my Escape at 830 in the a.m. on a Friday I was told that Id get a call by 130ish. I called at 245 p.m. and they were Just looking at it then , I got a call about 330p.m. and they told me the issues but told me the car wouldnt be fixed until the following Monday. I had not planned to be without a car for the weekend. My family uses this dealership and as a whole we are very happy with the service and attention we get.