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Knapps Madison Auto and Towing
14588 Madison Ave, Lakewood, OH 44107, United States
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Ka
Review №1

I was visiting from out of town and needed emergency brake service. These guys took me in right away and I had my car back by the end of the day!Very courteous and professional. Thanks Jerry and the mechanics who worked on a very hot day to get me safely back on the road!Much appreciated!

Ma
Review №2

I had a flat tire on the 3rd floor of the Cleveland Hopkins airport garage. I called Madison Auto and they had Keith at the airport in 20 minutes. Keith was awesome! He was very professional and courteous. He walked all the way across the huge parking lot and up 3 flights of stairs with a jack and tire iron and changed my flat tire in minutes. Great guy! Great service! Great value!

Ke
Review №3

I had some issues with my brakes and had to get repairs. This business is professional and kept me informed every step of the way. I would definitely recommend and use them again.

Ma
Review №4

Worked hard to complete on time. This garage always looks for best deal on parts - balancing schedule, cost, and nature of repair. Also, provided a loaner vehicle, so people can continue going to work while their cars in the shop. Thanks, Knapps!

Gr
Review №5

We came from out of town. Jerry, the owner, was able to quickly assess the problem with our van, an improperly installed spark plug that blew a valve. He and his daughter Taylor were very, very helpful, easy to engage, professional and very knowledgeable. We got our van back within a day. Thank you very much!

Tr
Review №6

First time using them. Very professional, fast and I wish I went sooner! I feel like I have a new car! In the future If I have any issues I’ll go to them.

Na
Review №7

I have a 2005 Chevy Express Van used to transportrescued animals. It very important that the vehicle stay in top running condition and needed repaired done in a timely manner. The van has 465,185 mion it. This is because Madison Auto Has taken care of it and previous vehicles since 2007. I will never go anywhere else.

Em
Review №8

Many thanks for assistance and feedback regarding my car. Jerry is friendly, professional, and very helpful. The tow was done safely and expertly. The driver was kind and professional. Will continue to use their services!

Fr
Review №9

First time using this auto repair provider. They were professional, provided guaranteed repairs, communicated well, priced fairly, timely, and the problems are fixed. What more can you ask for!?

An
Review №10

I have so many positive things to say about this shop! Finding a mechanic, especially as a young woman, can be a daunting task. Jerry and the team have been phenomenal & always have my car back up and running in a timely manner.I really appreciate that they take the time to explain what they are doing and to answer my questions with honesty.I definitely recommend Knapp’s to anyone looking for a mechanic!

Da
Review №11

Quick and easy, had my car towed within an hour of calling and had it fixed up and back on the road three hours after that. Thanks guys!

Ca
Review №12

My car wouldnt start and I had to leave it at a gas station. While every place closed or closing I couldnt get a tow in time to go anywhere. The next morning at 8am I call and not only were they able to tow my car by 8:20 for half the price of other places but they also had my car ready for me with a new starter by 3pm. Im so glad I called them and will be going there more. Thanks for the quick service!

Ry
Review №13

My expectations were blown away. I was impressed and amazed. The owner and the staff are very knowledgeable and friendly. They worked with me every step of the way and keep you in the loop. The pricing is competitive and fair. The service was out of this world fantastic. If youre looking for a trustworthy mechanic, this is the place. I will definitely be a repeat customer. Thankyou soo much!

Jo
Review №14

Jerry and his team have performed A/C repairs on one of our vehicles and brake replacement on another vehicle. With both repairs, they were quick to get us in their schedule, followed up as needed as they identified the source of the issues, and made sure to follow up a few weeks after the repairs to ensure everything was still working properly. Based on our positive experience, we will use Knapp for any future auto repair needs.

Ha
Review №15

Very kind people and good service. They even sent a text a month later to follow up and make sure everything was still going ok with my car, and were able to quickly answer questions for me. Its also the first time ive visited a car repair place as a woman and didnt feel talked down to. Would definitely recommend!

Ry
Review №16

Overpriced, takes a while, very rude receptionist.. Would not recommend

Am
Review №17

Over priced, rude.... Just not good

An
Review №18

Quick service and honest people. Highly recommend!

vi
Review №19

A well priced fair locally owned and operated repair facility. Stand behind all their repairs!

Bo
Review №20

Friendly and helpful. I got quick roadside assistance at a reasonable price. And good information for further repairs. Totally satisfied with the experience.

Ph
Review №21

Always a great experience! I appreciate the honesty they provide with every situation. Knapps has been servicing my 2 Audis the past 3 years now and I cant tell you how much money I have saved from not paying dealership pricing. Most recently they fixed an issue with my gas tank for the same amount of money that the dealer would have charged just to look at it. Love these guys!

as
Review №22

Big shout out to Knapps Madison Auto in Lakewood. These guys always do a great job at the best price! They even txt you a few days later to make sure everything is good. I highly recommend them for all of your automotive needs!

Be
Review №23

Took my car in for service. Great service from Rob. Work was done quickly and professionally. Rob also found and removed a couple of pieces in a tire that I did not know about. Highly recommend their services.

Jo
Review №24

We have been taking our cars to Jerry and Madison Auto for almost 20 years. Service is prompt; prices reasonable; staff is excellent. Jerry and everyone there go beyond expectations to make sure the work is done right. I will not go anywhere else.

Ro
Review №25

I took my older (read: not worth very much) Volvo to them for a bad wheel bearing. After inspection they found another, so I got them both done even though it was approaching the limit of what Im willing to put into the old girl. Annoyingly, it turns out there was a THIRD bad bearing, and by now I had way more sunk costs than I initially intended which was a real bummer.The guys at Knapp were super understanding and cut me a break on the third wheel. The work was fast and the car rolls better than ever. They totally made an unfortunate situation feel good. Great guys. Thanks!

Kr
Review №26

I was really impressed with the customer service, quality, and speed of service. Someone was there to greet me first thing when I walked in with a friendly demeanor. Service rep and mechanics explained details of the need for repairs along with cost. Answered any questions that I asked with no problem. I took my car in early in the morning for a diagnostic test, by mid afternoon of the same day repairs were finished and I was able to pick up the car. Very knowledgeable staff and reasonably priced. I will definitely be returning if I have any future needs for my car as they have a very trusting staff!

De
Review №27

Excellent service.

La
Review №28

They fixed my flat tire quickly and I didnt even need an appointment. The work was done well and at an affordable price, and the staff was knowledgeable and friendly. They even offered to give me a ride back to my house because it was raining! Id definitely recommend Knapps and know Ill be back the next time my car needs repair.

Vi
Review №29

Needed a new thermostat. They fixed in one day, answered all my questions, and even fixed my bumper which was damaged in a previous accident. Great experience

Do
Review №30

Great place! I contacted them from the website and was emailed back very quickly. Took my Subaru in the next day for some work. Great communication in person and via email for quoted repairs and updates. Will keep them for maintenance and repairs!

Wi
Review №31

Really glad I found this place.As happens to many of us life changes and we have to find a new place to work on our cars. While the place I use to take it was awesome I no longer am in that area.The first garage I called could take my car but tow company they recommended couldnt pick my car up.I called Knapps originally for a tow to get my car to the first garage.After talking to the driver of the wrecker I decided to let Knapps have a go at fixing my car.Really glad I did.They did an awesome job.I highly recommend them.

ch
Review №32

When I moved to OH several years ago, I was very concerned that I would not be able to find services for my vehicles like I had in Pittsburgh. I tried a few local shops but didnt feel at home until I met the team at Madison Auto You guys are friendly, transparent with vehicles needs without trying to promote repairs that are really not needed. I recommend your services often. Thank you for all you do!!

Ky
Review №33

These guys take care of our work trucks. Extremely fair pricing always great work and honest customer service.

Mi
Review №34

Knapps Madison Auto is Friendly they are the only one that I will get my car fixed at. I would recommend them to anyone that needs there car fixed. The are honest and up front with cost. I would ask for Don he will take care of you.

Br
Review №35

My entire experience with Knapps was a quality one. Their customer service from start to finish was the best Ive received from any auto repair shop Ive been to. Im grateful for their honesty, quick service and affordable prices. I will be back!

Ha
Review №36

I brought my car in for a walk-in repair. They quoted me and had my car fixed by the next day. Rob was extremely helpful and informative of everything to my specific make and model. Super friendly guys! I feel so confident in their work!

Sa
Review №37

After having a nightmare experience at Conrads in Lakewood where I left with no work done to my car after they kept it for three full days, I was suggested to Knapps by a friend. After reading the amazing reviews I decided I definitely wanted to give them a shot. Knapps got my car in on a Saturday no problem and I got it back that day only a mere four hours later. The staff was incredibly friendly and seemed to really care about the individuals that come into their business. I will absolutely be going to Knapps for all of my car needs from here on out!

Li
Review №38

Ive had my car serviced by Knapps for years. Theyve always been reliable, and I trust them with the safety of myself and my family. Theyre very good at explaining exactly whats wrong and what needs to be done.There have even been occasions when I thought I had a problem and they told me I didnt.I also like the fact that it is a family business and the younger members of Jerrys family are stepping up and being equally helpful and reliable.

Jo
Review №39

Weve been taking our cars to Knapps for over 12 years. We keep going back because we found competent mechanics who keep our car in perfect working order. Working with Don, Jerry, Taylor, RJ, and the rest is a pleasure. They are never too busy to answer a question or listen to a lay person describe a problem. Ive recommended them friends & family. On that last point, they treated my parents so well. I just wish I found them earlier.

De
Review №40

My alternator went out when I was on my way home. Knapps towed my car safely to their shop and repaired it the next day. Both, Taylor at the front desk & Don who called me with the diagnosis, were very professional and courteous! I will definitely bring my car here going forward. Thank you for great service!!

Th
Review №41

We had the best experience here! My car broke down on a holiday weekend (Easter) and we had our car towed here. They called first thing Monday morning to tell me what was wrong and it was ready a few hours later! So impressed with their speed, professionalism and customer service. Also the pricing is very reasonable. No need to look anywhere else!

Ri
Review №42

I couldnt pay the full bill. Jerry let us make payments and let us have our car so my husband could get to his Chemotherapy. Very kind of him and we have paid off our bill. Thank you Jerry Knapp!

ca
Review №43

Hearing noises in the front end of my car I started asking neighbors and family the best auto repair in Lakewood and Madison Auto was recommended. My decision was finalized when my son in law highly recommended Madison Auto. Called for a check and estimate on the noise. Best decision ever! Very professional, courteous and so respectful of a senior. Explained my problem and answered all my and questions and gave an exact estimate of the problem. I was provided with a ride home and a pickup that afternoon to get my car. The repairs fixed the problem. Place to go for the best repairs and service.

Mi
Review №44

Great ppl there. Very friendly. Make you feel like you are important! Work is done in a timely manner, and its done right. Also, unbelievably, they gave me a ride home and picked me up when the work was done!

Pe
Review №45

They are so nice and helpful! Brought my car in multiple times and always had the friendliest people give me helpful answers and great service. I feel safe bringing my car here, even as a single woman who has been *very* clearly discriminated against for that reasons at other places in the past. I initially went there because it was near but if I move a little farther away I see myself continuing to use them because they are so trustworthy and seem to really care about not just the car, but the customer as well.

Mi
Review №46

I have been doing business with Madison Auot and Jerry for 30 years he has a great team. Don has always been very helpful. And Jerry Jr. is doing a great job following his dad.

Ma
Review №47

Couldnt rate these guys any higher! My started died in the middle of the week - not only did these guys have it back to me in under 24 hours, but I asked them to replace a few other things while under the hood, which they were able to take care of with no delay. Jerry Jr. called me a couple times throughout the day to keep me apprised of the status. They are conveniently open late for pickup as well. They also left my car (much) cleaner than how they found it.Thanks Jerry and crew!

El
Review №48

DISHONEST SHOP WILL TRY TO RIP YOU OFF, AVOID AT ALL COSTSQuoted me $1500 for a repair that cost less than $500 elsewhere. When I said that was too much and would take my car elsewhere the staff became hostile. Recommended a number of unnecessary repairs for which the cost to repair would have exceeded the cost of the vehicle.

Jo
Review №49

RIP OFF - READ BEFORE GOING HERE - I am from out of town and came for a relatively small repair. My windshield wipers needed a new switch and my heating knob needed repairing. They called me and told me just for the windshield wipers, it would be $500 and if I wanted them to work on the heater too, it would be close to $1,000 due to labor costs. Luckily, this sounded outrageous to me and I made a few calls to some trusted repair shops back home and the Subaru dealership for exact pricing on parts.I took my car somewhere else as soon as I found out that it should only cost me about $250 to get the wipers fixed with labor costs included. In the end, after taking my car to an honest shop with people that are not trying to rip me off and prey on the fact that I am a young woman, I ended up getting both my wipers and my heater fixed for under $450. If you are a woman or man or human who does not know much about cars, like me, do your homework after they give you their estimate. My bet is they are over charging you!! I am incredibly disappointed that they would be doing something like this during a time of such hardship for so many people.

Ja
Review №50

I had new tires put on and a wheel bearing replaced. Very reasonable prices and fast service. Didn’t even need an appointment!

od
Review №51

Absolutely the best and fastest service Ive ever had. The tow truck driver Keith was super nice and very patient. He was prompt when he showed up and was able to instruct me on where I can get a safer tire jack from which was helpful. Jerry Jr. was amazing as well. He patched my tired up quickly and was confident in his work, which made me feel a lot better about the patch lasting. Also the girl at the front was nice as well, I assume she is the daughter in the family business. She was professional even when she got really busy up front. I am so thankful for the service I received today!

Sh
Review №52

Madison Avenue Auto Repair They were great when our car broke down. Car was repaired on time as they promised has been running great. Will definitely recommend to all my friends that need auto repair Don was very helpful in explaining everything to us. Great people

aa
Review №53

This shop is not trustworthy! Brought my truck in as a new customer for a oil change and a safety inspection. Shop attempted to charge me for a major front end repair that was not necessary. There were two minor repairs that were confirmed by showing me in the shop. When I asked the mechanic to show me the major problem , he could not verify the specific issue that what was stated and made up an excuse for the problem not being visible. Just to confirm this problem did not exist, I then had two different professional shops examine the front end, and both confirmed this major front end repair was not needed. This is just a good example on how some shops unfortunately try to squeeze more money out of customers by doing unnecessary repairs. This is a shady tactic and not ethical or fair way to make money. New customers BEWARE!

Ke
Review №54

Awesome shop. Very honest and worked with my schedule to get the work done same day. They also swapped my snow tires out for free in addition to an alignment discount as I had prior work done there. To speak from my experiences with other shops who work on German cars: go to Knapps - you will not find better quality for the price.

Ch
Review №55

Great place, good people!! I had my car towed up there through them and they had it diagnosed and fixed the same day.. They were a little pricey but the customer service and work done was well worth it.. Thanks Don

Sh
Review №56

I am so pleased with the service that I just received! I had a bad wheel bearing that had needed fixing for awhile and was making me really nervous. I had a really small timeframe to get this work done, and they did a fantastic job in even less time than I was expecting! Very reasonable price and super friendly. Im so happy!

Mi
Review №57

Friendly and quick service for brake work. More importantly to me was the quick email response to my request for quote submitted via their website. My request went in around 9pm on a Wednesday and a thorough and well-crafted response was sitting in my inbox before 7:30am.20180810 updateThanks to Knapp’s my car stops again. 😀 They were able to look at my car the same day, and had the master brake cylinder replaced ahead of schedule. Quick and honest work, highly recommended.

kn
Review №58

Knapps auto has been servicing our cars since the 90s. We trust them, they are convenient, and the staff is always friendly and helpful.

Wh
Review №59

I had such a great experience today! My left outer tie rod broke last night and I was dreading finding someone to replace it. The tow truck was at my house within 30 minutes of opening, Jerry called by noon with an estimate, and my car was ready to be picked up by 5! I really appreciated having everything fixed quickly and reasonably. Definitely recommend!

Ka
Review №60

The sweetest, kindest and most caring people work at Knapps Madison Auto. If all people were like them we would have world peace. And to top it off, the work they do is excellent. When I need service again, Ill be back! Thank you so much!

Ca
Review №61

First time customer. Chose this place since they had many great reviews on Yelp and Google and Im glad to say that I wasnt disappointed.The staff was friendly and their working hours are very convenient.Pricing for the mechanical work that I needed done was very good compared to other auto repair places Ive been to in the past.After the repairs were completed my car drove so much more smoothly. Theyve earned me as a repeat customer in the future!

me
Review №62

I love these guys! Ive been coming here since I bought my first car and recommend them to everyone that I know. I just took my 14 year old car there.....did I get the best news? No. Have they kept my car in tip top condition since I bought it? Yes. Did I trust Don when he told me that I needed more than I thought? Absolutely. Ill never go anywhere else.

Me
Review №63

Recently went in for a brake change based on the google comments and wasn’t disappointed! My car was ready in less than 24 hours for the best price in town. Highly recommend!

Je
Review №64

Knapps in Olmsted Falls is a great business. They are honest and warranty their work. Quick service. They also provided towing. Very accomodating. Its nice that you can drop your vehicle off after hours and leave your keys in a lock box. Weve been using Knapps for a couple of years since we moved here and will continue to do so.

Ja
Review №65

Just had my car worked on this morning. Extremely fast pickup time for a tow...I was waiting under an hour. Once the new tire arrived, they were quick and friendly and the work was done. Only reason for not giving 5 stars, is they blew a hole in my spare tire when trying to re-inflate it. Tire may not have been the greatest...but still, you only blow a hole like that due to over-inflating. Also, the new tire they put on at 40 lbs of air....all my other tires have 32. So it seems they may have over inflated the new one they put on just a bit as well. This really does not bother me as spare was bad anyway.....what really bothered me was they put it back in my trunk, and handed me the keys and said I was good to go. Never mentioning the spare they had blown. I had to ask about it as the guy was walking away. If you do something, tell the customer. If I had not asked, I would have assumed it was fine, and next time I needed it and it did not work I would have been stranded.

El
Review №66

I called in to Knapps auto shop in the morning after calling several other shops who said they wouldnt be able to take me in until tomorrow. I needed my car fixed as soon as possible so I was grateful when they said they could check my car out today. I talked to Jerry and Jerry on the phone and in the shop and they were both very friendly and helpful. My car sounds wonderful again. The crew did a great job. I will definitely be back in the future.

Mi
Review №67

Open, honest, fair and fast. Familiar with all different types of cars and industry issues. Was patient going through the prices and answering my questions. Did not try to push fixes or products like many other shops. This was my first visit and will begin to take both our cars there.

Da
Review №68

Excellent in every way, from prompt response to initial email to service the next day!

Je
Review №69

Great, fast service! I called with an issue and they got me in right away, took the time to make sure I understood what was needed. All at a fair price. Thanks to Rob and the crew!

Ma
Review №70

They offered to give me a ride home when I dropped off my car for repairs. They were very responsive to my concerns and called in a timely manner to update me on the repairs. And you cant beat their hours! I was able to pick up my car the same day it was repaired, even though I worked until 9pm that day. I highly recommend!

Er
Review №71

Service was quick and reasonably priced. Staff was courteous and answered all my questions succinctly and honestly. This is the second time Ive had my vehicle serviced there, and I have zero complaints. Five star service, hands down. Everything that was and still needs to be done was explained in laymans terms and I never felt pressured to buy anything else. Next work needed is rear brakes. Guess where Im taking it?

Br
Review №72

Don is one of the nicest guys around. Have helped out our family for years including service, lock outs and tows. All staff is forst rate.

Ke
Review №73

I strongly recommend Knapp’s Madison Auto. I’ve been using Knapp’s for my wife’s and my vehicles for a few years now — for routine maintenance (oil changes) as well as more sophisticated work. Jerry and Don have consistently given me fair-market quotes for a range of repair services, and those quotes have never been inflated by hidden labor fees in the final invoice. The work is professionally done, and often very quickly. This is a trustworthy auto repair shop run by high-integrity folks.

Sa
Review №74

I took my car here for the second time and was once again pleased with the service. Car problems are no fun to deal with but the team here makes the process as painless as possible. They are genuinely friendly, know what they are doing and get your car back to you in a timely fashion. Thank you Knapps Madison Auto!

Fo
Review №75

By far the best auto repair service I’ve ever experienced. Extremely personable and went above and beyond to help me. Knapp’s auto repair just gained a life long customer!

Jo
Review №76

I got it a car crash during the 1st snow of the year and had seen this place as it is close to my house. The team at Jerry Knapps Auto took complete care of me. They answered the phone right away and were instantly on their way to help me. They came and towed my car back to their shop, quick and easy. Always called and gave me updates along the way. Best of all when I called Progressive they were extremely happy that it was at Jerry Knapps Auto because they are so easy to work with. I dont have one bad thing to say about my experience here. Friendly, helpful, affordable and best of all my car runs like new again. I am new to the Cleveland Ohio area but can assure you no one will touch my car besides the Jerry Knapp Team. THANKS!!!

Jo
Review №77

From the AAA towing crew to the shop mechanics this place was great. They got my car done quickly and explained everything they were doing to me. Everyone was helpful and understanding. Knapps isnt like other shops where you feel like an idiot if you dont know what something is. They take their time with you and gladly answer any questions you have and walk you through your auto issues. I will be going back to them for the foreseeable future.

Ga
Review №78

I called early in the morning and my car was picked up very promptly. The service was thorough and they made sure to run all decisions by me. I had my car back the same day and was very satisfied with their service. I would definitely recommend.

Ka
Review №79

I took my car here the day before I had to leave for vacation. The guys were friendly and gave me a great price, the price they gave me was $1000 less than NTB quoted me at. Best of all my car was done in a day and I was able to leave for my trip on time! Would definitely recommend and I will be back!

Ma
Review №80

Anytime I need maintenance on my car, Knapps Auto is where I go. There fast friendly service is top notch. I went in this morning to get a tire repaired that kept losing air, and not only did they fix it, they found,another problem with another tire and repaired it also. Told it would take 45 min. But only took about 20. Awesome job guys!

To
Review №81

Knapps is a wonderful garage. I had a clutch problem with my Honda Element and the tow truck driver suggested I take it to Knapps. The quote for work was competitive with another I had received s I told them to proceed. They completed the work in a timely fashion. So when I had a different problem with the same vehicle, Knapps was the only choice. A special shout out to their Service Manager Don. Hell give you the advice you need to decide on your next steps.

Da
Review №82

First you get a free tow if they work on your vehicle. That works for me but I have had them replace both an engine and a transmission in my Town And Country van. On both occasions they have done excellent work. But more than that they are very good at staying in communication and keeping you updated on the progress of your work. A big thumbs up to Madison Auto. I recommend them to everyone!!!

Be
Review №83

These guys worked super fast on my Volkswagon. I got it towed in the day before, it was ready the next day in the afternoon. They also showed me a demo of how a starter works when I asked them how one works, with a part for an example and everything. Good fast service and easy people to work with. 5 stars.

Mi
Review №84

Im a new to owning a car (bought my first used car this year) and these guys seem honest in the sense that I dont think theyre making things up about my car, but they also seem on the expensive side. OTOH, theyre down the street from where I live and they ALWAYS get my car back to me the same day, so I cant complain about that. Theyre also very friendly and always willing to explain car stuff to me.

St
Review №85

First time going to this shop. It was recommended to me by a friend and I was so happy they were able to pick it up within a half-hour and got it done so fast! I had my car the next day.-Stephanie S.

Bi
Review №86

Great Place to go! They get it done quickly and they areaffordable They found things I did not know was wrong and they proved it to me instead of just telling me. My Ford Raptor is all set for another 100,000 Miles!

Am
Review №87

This place is so awesome! Went there today, my car was fixed super fast. They also, have great prices. I was beyond pleased! Everyone was also very nice! I will go back for everything else that I need for my car.

ki
Review №88

Went in for a rebuilt on transmission. Had to take it back for a second rebuild. Thankfully they offer a loaner car so I wasnt without transportation. So my check engine light comes on. I have it checked at advanced auto. They tell me its a couple things one is the transmission. I take it back for a third check and an oil change with tire rotation. Pick it up they tell me its a old read for the transmission. Then I find out my air pressure for my tires isnt the same for all four off by ten pounds! My fluids didnt get topped off as well. I also had asked Jerry to check my power sterring due to i sometimes need to add fluids. That wasnt done either. Dustin did adjust my tire pressure after I had come right back. Nice guy. But my car still seems as if the transmission isnt right.

Sh
Review №89

My car crapped out on me a few blocks from Knapps and I was able to nurse it into the parking lot. Four hours later and a few spark plugs and coils later the car was fixed. The cost of the parts was surprisingly high but the quick and informative service was excellent. Would definitely go back.

Da
Review №90

My car battery died on a 10 degree morning. The alternator was shot as well. They set up a tow for me for a reasonable price. They had the car fixed in a few hours. They also fixed a door issue for me for no charge. I recommend them.

Je
Review №91

Great service and honesty! The bulb on my headlight went out. NTB quoted me $250! Took it to Knapp’s and they fixed it for $45. They didn’t pull any punches and were very nice. Will go back for any other maintenance in the future!

Pa
Review №92

Got into a fender bender and Madison auto took care of everything right away. I had my car back within three business days. Super friendly staff. Definitely would recommend to anyone.

As
Review №93

I have had my (extremely old) vehicle serviced with Knapps for several years. Hands down some of the best people to have work with you. My most recent visit included a tow and the driver was very friendly and prompt with the service. He even notified me when the vehicle was moved so I wouldnt have to worry about it. I know I can always trust them for an honest diagnosis of what is going on unlike some companies whos only goal is to hike up your bill. I will continue to use Knapps for the life of this car and for any I will own in the future. Thanks Jerry, Spencer, and Rob!

Ha
Review №94

Im bummed! Really wanted to like this shop, but they quoted me more than $2,000 for a job that was repaired for $900 less. This was after I had another repair done at their shop, with the check engine light appearing as soon as I drove away! They told me not to worry about it, but I eventually found out that the catalytic converter had been roasted by the same issue I brought in the first place. Their work seems to have been overcharged and incomplete.

Na
Review №95

This auto mechanic garage is top notch. They treat every new customer like a regular from the first hello. That is why I am still a regular after over a decade of trusting them with the safety and operation of my work and family vehicles.

Ka
Review №96

I have a 2010 Hyundai Sante fe that passenger side strut went out. Went to multiple places and everyone was quoting me 900$. Well you can imagine the little sigh of relief when I called this place and got a quote of the 600 range. I immediately made an appointment and thank god they were able to get me in the next morning! Well also I had to go to work and was gonna spend 25$ on an Uber.. nope!!! They generously offered to take me to work !!!! Like?? How good can this place get?? Plus a 2 year warranty on everything!! Whaaaat!!! Amazing!! Im coming here for anything else I might need!! A cute family owned mechanic shop with reputable work and customer service like you wouldnt believe!!! :)

Su
Review №97

I had a situation at my apartment complex with them doing tree removal and the parking was going to be closed off for the day. I called Jerry Knapps Madison Avenue and see could they help me. I spoke with Don and explained my situation and he off not to charge storage fees for me car sitting for awhile on their property and also that my car need repairing as well and was waiting on my funds. They set up a time to tow my car to their shop that very day. I was relived for the excellent service. I now have my car back and its a great feeling. Thank you again for the excellent service going above and beyond for a new customer.

Fr
Review №98

Staff was very helpful. Had an E-check issue that they walked me through and after repairs were completed they took veh to E-Check themselves. Above and beyond. Theyve earned my trust and additional business.

Ga
Review №99

I had a great experience with these guys. I installed one control arm on my car, but on the other side 2 bolts seized up, no way I could get them off. So they got me in right away, did the job quickly, and stuck exactly to their quote, which was not cheap but was fair. I would highly recommend this place to others.

He
Review №100

Friendly service, open and kind even with someone (like me) that has a million questions! My old car thanks you!

Information
40 Photos
100 Comments
4.7 Rating
  • Address:14588 Madison Ave, Lakewood, OH 44107, United States
  • Site:https://www.knappsautorepairlakewood.com/
  • Phone:+1 216-226-4100
Categories
  • Auto repair shop
  • Brake shop
  • Oil change service
  • Tire shop
  • Towing service
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–6pm
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
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