Very unprofessional. They did not listen to anything that we had said when we were requesting quotes, instead tried to push future possible polices, far above what we asked for, over-complicating everything. They kept us on the phone for over 45 minutes, with no quote, and when we asked how soon it was we could actually get a quote, we were told how busy they were. Somehow, they were not busy enough to quickly get through the quote process, but instead spoke repeatedly about things which were not relevant to our needs. The agent repeatedly talked over me, but I remained patient, and instead had to wait for a call back for the agent to look more into it to give us a quote.The agent called back and gave us a quote 3 times higher than other quotes. The reasoning was because the agent added all of these additional things which we would be doing at the property despite the fact that we explained repeatedly we did not yet know what we were going to be doing with the property.We were cut off while we were talking, multiple times, but after wasting 45 minutes earlier that morning, I was no longer patient. I repeatedly tried to finish a sentence while they continued cutting me off to tell me how much they know about insurance. At one point, I raised my voice because the agent wouldnt stop cutting us off and talking over us. My spouse called to takeover the conversation hoping that a calm demeanour would somehow make the situation better but instead, the agent continued being rude and insulting.I got back on the phone, hoping that we could just resolve this because ultimately all I cared about was getting insurance to close on a property we were buying. In fact, at this point, I said we didnt have to like each other, I just wanted a quote and essentially the way insurance works, once we have a quote, we rarely have to deal with the agent anyway, and instead they proceeded to go on about how wrong I was about anything and everything. The person I spoke with continued getting rude and indignant. I honestly dont understand why. When you constantly cut someone off, who is a customer, why would you not expect them to get agitated or raise their voices?All we wanted was a quote based on the actual use and not potential use of the property. The way we were treated was uncalled for. No matter how much I tried to deescalate the situation, the agent would not stop arguing or raising their voice at us and continued to act that way until the end of the conversation. Ultimately, I am at a loss for words, I am not really sure why this happened. In all the years Ive done business, I have never spoken with a company that treated a customer this way, especially a business customer that was going to bring multiple policies to them.

Our company has utilized Cross Insurance in Laconia for a number of years to help protect us, and understand how to best ensure we provide assurances for our clients.Weve found their service to be outgoing, reliable, and personal. It feels like they genuinely care about our success. They feel like a partner, not just an insurance provider.

Been doing business with them for many years. Very good people

Pleasurable