Today I returned for service on a vehicle, the service Dept was awesome. Ian tried everything he could to get our parts but it was unsuccessful. Which led to us considering to trade in the vehicle. Rob was very personable and helpful today !!!! We worked with Jodie for our car purchase trade in and she went above and beyond to make it possible. We are so grateful for this unexpected but wonderful experience we had with the staff. We will definitely return again for all our car needs.

Giving a deserved shout out to Rob Hartley and the folks at DARCARS. Had a really positive experience buying a used Jeep there today. It’s a crazy time to buy a car right now but we were able to work out what I think was a pretty fair deal. I’d recommend anyone in the market for a Jeep or Dodge to check out their inventory.

Would very much recommend doing business with this dealership and it’s employees that work there if your in search of a vehicle. They have PLENTY to choose from and in all ranges and classifications. The staff are very knowledgeable and commission based or not, they give you the sense that your not just another number to add to there books so to speak. Gary Andrews was my sales associate and helped me out in the exact manner I would like to be treated when in search of, and jumping into, a newer vehicle. Wasn’t overbearing like some places will have their employees be but also was not so quick to dismiss me ( oh this guy, he won’t buy anything. Just here to look I’m sure.) like some tend to also do. Listened to anything I asked about, or what I was saying.So if your in the market for a vehicle, this dealership has the people to help accomplish that task for sure.

My experience was excellent before i came to the dealership i was looking for the truck of my dreams. As soon as i hopped out of the car Mr. Robert Hartley helped me immediately and without hesitation showed me the truck that i was looking for. After the test drive it was straight to business this was my first dealership buy and by far from hearing from others my experience was top notch. Especially thanks to Mr. Hartley for making this all happen!

Started a little stressful, but everyone makes mistakes. What stood out was Ray going above and beyond, recognizing what I needed and resolving any potential issue I thought I had. The service is key when dealing when these things and it seems like theyve got a good crew who gets the job done.

Top notch service advisor, Lisa, was easily top of her class! Managers Ray and John, and shop foreman, Tim, were more than eager to provide A+ service. Professional and courteous all around. Here, dealer prices are a true sign of quality.

We had a very positive buying experience with our Jeep salesman Gary Andrews at Orange Park Chrysler Jeep Dodge. Having been Jeep owners for over 40 years, we pretty well knew what we wanted on our new vehicle, and it soon became obvious to us that we needed to special order our new Jeep. From the outset, Gary was very patient and informative, and he also responded promptly to our communications to him. At all times, Gary maintained a friendly, positive, and upbeat attitude, which really put us at ease during our car-buying experience.Prior to visiting the dealership, we had done research on the Jeep website regarding current pricing and various available rebates. Gary was very open and honest regarding all of the charges and fees that ultimately make up the bottom line, and we were able to pretty easily reach a final contract price without any grandstanding on either side.Everything that Gary represented to us turned proved to be accurate and true, and we feel that he did a superb job in helping us reach a decision on our vehicle order and the final pricing. The vehicle was delivered within the precise framework that we were told, and we could not be happier with our purchase. We will not hesitate to recommend Gary Andrews and Orange Park Chrysler Jeep Dodge to any of our friends and neighbors in the future.James & Cheryl Nipper

Amazing place.... my sales consultant Jermaine Jackson made an excellent job All my questions were answered. Very happy with all the staff. Im a very happy jeep owner.

The experience as a whole took a lot longer than I had expected it to take, but with the help of Jodie I was able to successfully leave with a new vehicle so thank you to the people at DarCars!

Why would I buy a car from someone whom lies about. There own car makes false papers..Ill take my business somewhwere else for sure I dont trust this company it shows what low grade employees they higher.

I drove from Tampa for a deal that was negotiated over the phone beforehand. Price and car were as described when I got to the dealership. Jimmy my salesman was friendly and took the time to make sure the deal went smoothly. Financing was also much easier than any other dealership I’ve been to in my area. Thanks again

Drove over 4 hours to deal with Kyle as a 1st time customer. After dealing with Kyle, ended up in the finance manager Coreys office. To make it simple, now that Ive dealt with them (after trying many others by the way), I would gladly drive across the country with 3 kids screaming in the back just so that I could continue my relationship with them! They were honest, helpful, easy, courteous, etc... You get the point. I cant say enough good about this dynamic duo! Keep up the good work gentlemen!

No-pressure, I didnt feel rushedGary was professional and TrustworthyHe listened to me with aQuick and painless response — the dealership made the process easyQuick and clear communication via email.No gamesFinal price was exactly as negotiated (no last-minute surprises)Gary was Professional and polite salespersonAttentive to what I was looking for on my Wrangler Rubicon’s needsGary went above & beyond — locating a specific vehicle, and staying after hours,Best experience of any dealer in the last five years in Florida.

Do not buy a Vehicle from this dealership and here is why!I traded in an F250 for a Jeep Gladiator to tow behind a Class A, all seamed to go well until after I signed the paper work. It has been over a month and I I have had to track down and push for my we owes, return the vehicle to have the steering straightened and wheels re aligned and the store has not payed off my trade-in. Everyone here has been doing the blame game on other employees (very unprofessional). My instincts are very good and it seems like some shady things are going on. This is just friendly information to help you in your vehicle search.

I took my 2021 RAM 2500 6.7L Diesel in to DARCARS of Orange Park, FL for an oil change service on 13 July 2021 and to ask about a Safety Recall I received in the mail that stated “Your vehicle may experience an engine compartment fire originating from an electrical short in the Intake Air Heater Relay, which can potentially lead to a vehicle fire with the ignition in the “ON” or “OFF” position. When I returned to pick up the truck my Service Advisor, Ian Rady, informed me that along with my oil change they had also completed the Safety Recall required repair. On 06 August 2021 while washing my truck I opened the hood and found a relay laying on the right side of the radiator shroud.4 calls to DARCARS and no response to date: Aug 6-Service Advisor, Aug 12-Service Manager (John Norton), Aug 17 – Service Manager, Aug 18 – informed Service Manager is offTotal Lack of customer service and No attention to detail.

These guys are by far THE most professional car dealership I have ever dealt with. I have dealt with many over the years. Excellent customer service! Willing to go the extra miles (literally and figuratively) for anyone. Highly sensitive to buyer needs with a very no nonsense approach. Does the right thing no matter the circumstances. I would send my mother there to buy a vehicle if she still drove! Thank you Darcars Jacksonville for being a great place to buy. Much appreciation and respect

Just dropped in to look at a used rebel. Went by the first time that morning and parked and looked at a couple of vehicles. No one ever came out. Went by after work and the same thing. I finally went inside and ask for help. Someone walked out with me and I told him I was looking at the truck out front and he led me to a new one right up near the door of the building .I looked it over and told him that I was just looking as I wanted to get one used and what I wanted to spend and he said they get very few used ones and told me to let him know if I decided I wanted to drive one as he walked off. I just kind of stood there like what a salesman. Gave me no card and did not ask me my name or info to contact me. I guess they sell so many I was wasting their quite time. I will definitely look to purchase one elsewhere.

If you need anything make sure you go Shaska walcott she is going to get you what you need!! She is very nice and sweet and the the sales manager killa he is nice also the whole entire staff is very nice and professional

Horrible. Job was only a thermostat change, regularly a $150- $230 job for a 2008 Dodge Magnum 2.7 v6. Now its $706 with 4 hours of labor..... The part was there at the Darcars of Blanding Blvd dealership, but he walked away for 3 hours extra... WOW..... What a hell of a markup. Sorry but this is the last time. If I could give a zero I would have.

So far I have liked this dealership a bit better than the one on South side. Shenika was very helpful, friendly and did her job well. Everyone there seems to be friendly and the customer service is good. However, this dealership does not go without some of the same mistakes I have experienced with other dealerships. I got my water pump replaced this weekend and just noticed an hour ago my coolant was not properly topped off. The level was several inches below the minimum line once it began to cool down. Luckily I have the proper coolant on hand to top it off myself but many other people would not even check this. I also noticed my headlight intake tube was not put back on properly. As you can see from the image it was just jammed in there with force. This caused it to get bent up and mopar charges like $70 for this thing. I had to slightly take apart the airbox to get it put on properly. These arent catastrophic issues but I should not need to do these things after having my car serviced. I get the mechanics likely have a heavy load of vehicles to service but attention to detail should still be a factor.

Horrible service. Left my vacation at the beach early to get service. Was told I had an appointment today and they even gave me a confirmation number, and set me up with a rental because it may take a few days. Arrived ahead of schedule and was first told to pull into the bay and wait until someone came out. After waiting 30 minutes someone finally came and told me they were too busy to see me and they never give appointments on Saturday. The gentleman told me I could leave my car and they would get to it sometime next week and he actually laughed when I asked about my rental!And just an FYI to anyone looking to buy from this dealership, I’ve had this Jeep for only 2 years and I have NEVER been able to get service from this dealership. They are always too “busy”! And there’s a recall on my Jeep too that I’ve been trying to schedule for 6 months, of course every time I call to schedule that appointment they never have any availability.I will drive to the other side of town or even St. Augustine before these people ever get any of my money!

Great experience! Went to a different Jeep, Dodge & Ram dealership before coming here & they were giving me the run around. Came to Dacars & left with the car i wanted & a great monthly payment!!! As well ask for Mikeal she was excellent!!!!!

We are a Dodge family and theres only one place we go for sales and service. DARCARS is the best! The express lane is easy and convenient when I just need an oil change. Whenever I have had car troubles or recalls the service department has been quick to get me in and out. My husband and I always work with Lisa and we receive great service every time. My son will be in the market for a new car soon and we will certainly be visiting the sales team here when the time comes.

This has been an A1 dealership experience! Rob and Cathy were awesome at getting a great deal and a great price on a brand new truck! They worked hard to meet my needs and wants to get me in what i wanted really quick and easy. Would definitely recommend!

Had some work done on my Jeep and they gave me a fair price. They even managed to keep it within my budget. The service department was very friendly and they know their cars. I never felt rushed or less important and had all my questions and concerns answered before I left. I am very happy that I picked Orange Park Jeep Dodge for my service work. I highly recommend them.-2007 Jeep Wrangler Unlimited

Everyone was so helpful in this process I don’t know who to thanks first Robert, Killa, or Shaska ! Thanks to Shaska so so much for going above and beyond and thank you killa for dealing with our back and forth !

Two months later and they still have not fixed a broken door on a used vehicle i bought. I have tried multiple times to contact them and they always say someone will call me back, but never do. I have gone in person and they say someone will call me to schedule, but...... they never do. MOST HORRIBLE EXPERIENCE EVER!

My mom wont stop raving about the service department here! She was having problems with her van and a different place that was working on it kept making it worse. My husband called DARCARS and spoke to Lisa who sounded happy to help. She gave us an estimate prior to coming in. She followed up with my mom and coordinated getting her van towed to the dealership. We werent expecting the van to be fixed for a week or 2, but they had it completed in a couple of days. Even better, the repair ended up being covered by our warranty, so it didnt cost us a penny. When Lisa called my mom she was very thorough in explaining the repairs in a way that we could understand. She was even polite in asking how my mom was feeling after her recent surgery and wishing her a speedy recovery. Its that kind of care and compassion that will keep us coming back! I drive a Ford, but after this experience, my next car will be a Dodge!

Excellent service! Highly recommended. I wouldnt take my vehicle to any other dealership.

Mali the salesman who sold me my srt8 was great answered all my questions me being from out of state i had to fly in so i had a ton of questions he did a great job would for sure buy from him again

I went in looking for specific out the door pricing I was willing to pay. I wasn’t going to walk out of there if I wasn’t getting the price I wanted and had already pre calculated prior to coming in. I’m so glad these guys were able to work with me. Thank you for making this buying experience stress free and enjoyable. Eric was kind, fun to talk too, friendly. Definitely go see him for a smooth buying experience. 🙂🙂

My wife’s 2015 Dodge Charger had a radiator leak, just over the 60,000 mile mark. The soonest we could get in to be serviced was Aug 12, it is July 21, so a 22 day wait. Then we purchased the premium 100,000 mile warranty, that they could not find at first, then they could not honor the warranty, after some deliberation, they accepted the warranty. The final kicker was the fact that only Dodge would honor the warranty, we found another mechanic, who not only would honor the warranty but would start working our Dodge Charger today. Shame on you OP Dodge Service Department! Another fine example of why we don’t take our cars to be fixed by the dealerships.

This dealership is a complete disgrace, we traded our Lexus in for a jeep on 24april, for some reason to this day I’m still getting calls from Lexus wanting payment even though this dealership has Possession of the vehicle. I have been calling twice a week and have been told they will look into it and will call me back. I never get a call back and it’s now 28may and Lexus collections calls me berating me about payment. I call jeep and of course everyone is in meetings and will call back (yeah right never have before). I would not recommend this dealership to anyone they are horrible when it comes to assisting their customers!

Service department was amazing. Constant positive communication throughout the whole process of getting my 8.4 screen fixed. On my end it took me two weeks after the part was ordered for me to get the truck in. With in those two weeks I had not only great responses but was reached out to multiple time’s to make sure everything worked well for my work schedule.Also the team working on hand upon drop off was quick and responsive to have everything ready to go as I arrived and had my vehicle back on the road within a few hours.

Stellar performance from the service department! I showed up without an appointment and was promptly greeted by Lisa. She attentively listened to my concerns and was quick to get my Jeep in the shop. My Jeep was fixed at a fair price and faster than I expected. Lisa was very knowledgeable and informative and seemed to enjoy her work. I will definitely be back for future services and recommend DARCARS to my Jeeper pals!

I have two vehicles that I service here, for the last time however, I came in to the dealership last week and made an appointment for service in person. Today I came in to drop vehicle off and low and behold no appointment was made. I was also told that since there is warranty left on vehicle I would be afforded a vehicle to drive. Well that didnt happen either and I am sitting here stuck waiting on a courtesy vehicle. I was here at opening along with others. Why would the driver ask if anyone else needed a ride before leaving?My other vehicle had an issue that required a part to be ordered that took close to a month. At about the one month mark they called and said that the warranty folks wanted to try something else before replacing the part that was supposedly on order for a month. To try what the warranty folks wanted to do required ordering another part which took another few weeks. So basically I didnt have my truck for close to two months. Sad...Update: courtesy vehicle was there the whole time. When I asked about it again drive drove past me. Note,, there was no one in the vehicle with him.. looked to running other errands. Additionally he had the key to that vehicle and the other courtesy vehicle. Ended up taking an Uber to get home after 2 + hours of sitting waiting. Horrible customer service.

Everytime I get my car serviced, I get a call from the service department saying theres something else wrong with my vehicle. When im only dropping it off for an oil change. I feel as if theyre trying to make more money off me, when im already paying top dollar for the service.

Love the service I get here. People are nice and treat your car good. What a great experience!

They are always so helpful. And put my mind at ease when I have my car serviced.

I brought my Jeep in for an oil change and asked they also do a brake job since I was planning a long road trip and now have 40k plus on my vehicle. Not even an hour later I received a call from my service advisor Lisa asking just how long of a trip I was planning. She said that as long as I was not driving 10,000 miles in the next couple weeks I would be fine since my brakes still had plenty of meat on them, in her words. She said I should come back in about 6 months or after I put another 8-10K miles on and they would be happy to check them again. I just love the honesty and courteous service from this young lady who knows her stuff and is a pleasure to deal with. Thank you Orange Park Dodge and special thank you to Lisa. Now I have some extra cash for my special vacation.

Ive been using the service department here ever since I met Lisa a few years ago. I wont go anywhere else because she always takes such good care of me. I usually try to schedule my appointments ahead of time, but even in a pinch, Lisa has let me bring my car in the same day and taken care of it. The shuttle service is great when I cant arrange my own ride and even the cashiers are polite and courteous. Everyone seems to work well together and they always put the customer first!

I’ve been dealing with Dodge for some years now and must say Dodge customer services has went down dramatically! I had a horrible experience first hand with the Westside (Commonwealth) location so I switched to the Orange Park location (worst idea). I had to call them for two weeks straight considering the young lady that were helping me never called back. I literally called everyday they would tell me she’s there transfer me, I would leave a message and still no call back ! So they decided to switch me the week they told me to bring it was spring break I have two little ones so that week wasn’t a good week for us knowing I wouldn’t get a rental immediately (insured) so I brought my car back the following week. I was happy at first the gentleman called me to inform he had my car and he’ll call me in the AM no call in the AM and now when I call him he tells me it can’t be looked at to determine what’s wrong until the following day now it’s going on day 3. Granted I called him at noon and they don’t close until about 6 hours and 48 minutes! So you’re telling me you can’t get a diagnostic test done by then to get me and my family in a vehicle? My kids have to miss another day of school because of no transportation and NO URGENCY FROM DODGE! I’ve dealt with Mercedes dealership and Ford dealership before and THEY WOULD NEVERRRRR allow a customer to go through this! The sad part is I have to bring my car here and I don’t want to upset the workers but this is ridiculous and further actions should and will take place!

I love everything about Orange Park Dodge! They have a great selection of new and used cars. When I bought my car (used) I had such a good experience that I recommended them to my parents for their new car. And I recommend their service department to everyone I know, they even take care of my bfs Honda, how cool is that! They are our one-stop-shop for everything we need.

Best people! Best prices! Best service!Lisa always addresses all my needs and makes sure Im happy with the work that was done. I wont trust anyone else with my Challenger.

Lisa Di Chiaro is the best service advisor, she has always been helpful, keeps me informed of my vehicles in for service. Today I picked up one of my trucks #3593 and it was already pulled up and waiting, she is Amazing, Awesome. Was getting using another Dodge store and they did not do a very good job, this is the best service by far.Thank you Lisa

They lie about the lease deals. I went there as the ad says 259$ a moth for the grand Cherokee and they brought the deal on paper and it was $636 a month....they just want to get your foot in the door.

Im not sure they are guilty of false advertising, quite possibly though, however they are most definitely guilty of deceptive advertising. The advertised leasing special on their website stated a lease special of $3,699 due at lease signing and $215 a month for 48 months. So I get there and the salesman tells me the advertisement doesnt mention all of the additional dealership prep fees and other hidden costs. So magically the advertised lease payment of $215 became $440 a month, unless of course you want to contribute an additional $9k, thats in addition to the advertised amount due at lease signing.If they misrepresented their lease deals through deceptive advertising, it makes me wonder what other deceptive practices they engage in. I wont be going back and my advice is to stay as far as way from this dealership as possible. You have been warned.

Horrible service . Please stay away from the repair shop or doing warranty repairs with them

I had a small problem with the service department a few years back but Im not gonna go into detail about that. The important part was that Lisa stepped in to help and has been taking great care of me, my car and my husbands truck ever since. Everyone makes mistakes sometimes but its how you handle and correct the problem that really matters and thats just what Lisa did! Thanks to her, my husband and I remain happy and loyal customers!

THE ASSOCIANTION HAVE HAD REGARDING MY WORKING THROUGH MY BEING ABLE TO FIND AND PURCHASING MY NEW 20/20 300 CHRYSLER CAR. THE EASEST PART WAS THE HELP OF GARY ANDREWS. /////GARY KNOWS ALL THE ANSWERS TO THE QUESTIONS i ASKED /MAKING SURE THAT I WAS SATISFIED WITH THE PROCESS.THIS IS THE THIRD NEW CHRYSLER THAT I HAVE PURCHASED WITH DARCARS AND HAVE NEVER HAD ANY PROBLEMS WITH THIS LOCATION.THANKS FOR ALLOWING ME TO RESPOND TO YOUR REQUEST AND MAKE SURE THAT GARY IS AWARE OF MY RESPONSE.IN A PLEASED RESPONSEFay Martin

Everyone was very friendly. Really enjoyed my salesman Chris who was super laid back as much as I enjoyed the employee pricing. Walked out with a great deal on the sweetest ride of my life.

Ive bought my last three vehicles from here. Gary Andrews set me up with the car of my dreams! Great service, great selection, great people! Couldnt ask for a better experience!

We used to ha e a Chrysler 200 and we always used the service department here. They impressed us so much that when it was time to retire our old 200 there was no question as to where we would buy our next car. Our buying experience was just as good as our service experiences have always been and hassle-free! Now we drive a Chrysler 300 and continue to use the wonderful service department at Darcars for all of our needs.

The customer service here is horrible, my wife just bought her Chrysler from here last week and is already having issues with, tried to call up there and had 2 different employees hang up in my face wouldn’t recommend this place to anyone save your money and time this place is a joke

I love this place! Their incredible staff takes the stress out of the car buying and servicing experience. Everyone here is a pleasure to work with. If youre in the market for a new car or need work on your car I highly recommend you go to Orange Park Dodge!

The service staff all seem to be very customer focused. Ive noticed a lot of positive changes here recently and I really hope everyone keeps up the good work because as long as I continue to receive this kind of service, I will never look anywhere else! I may be in the market for another truck soon and Darcars will certainly by my first (and hopefully only) stop.

I purchased my last vehicle here and wont be going anywhere else for my next one thanks to the great experience! Both the sales and service staff treated me like family or an old friend, not just another number. I felt welcomed from the moment I stepped through the door. When I was having car troubles, the service department made my bad day a whole lot better! They got me back on the road and I am all smiles! Thanks for what you do and keep up the great work!

We went to DarCars in Orange Park looking for a new truck Our salesperson was Marcus Lawson he did an excellent job helping us get into a truck that we could afford and it was a 2020 vehicle! He tirelessly worked until the numbers were right. At the end of the day we bought the truck and are very pleased with it. We are pleased with our overall experience. If you want a no bs salesperson ask for Marcus!

Shenika was amazing. This is my first time here and the day after Christmas. I thought it would be crazy. But I have to say she made it so easy. Not going To another dealership to get an oil change and service ever again.

Service dept seems very disorganization.. Slow to get someone to even talk to us while waiting in a long line of cars. It shouldnt take 30- 40 minutes for you to take our info and keys. Customer experience is very important.. Why not have 2 people come out and talk to everyone and sort it out vs drive up to the bay.. Seems like a waste of time.. Chick fil a does this and it speeds things up.

Overall pleased with the purchase. After research I went in with a figure that seemed fair for both sides and paid 1K more, close enough. I did sit for almost two hours while waiting to finalize deal and then for them to wash it, not pleasant. Would have been five stars if not for the wait...

I DODGE the other shops in town and come here because they simply HOSE down the competition... I trust them to STEER me in the right direction every time without BRAKING the bank! The outstanding service SHOCKS me every time! I will never get TIRED of working with Lisa, she always LIGHTS up my day. Now that Ive EXHAUSTED all my puns, I will simply say THANK YOU for a job well done!

Worked with Kyle Lawson to try to find my husband a new Jeep. Ended up not buying because they didnt have exactly what he was looking for, and we ran into some frustrations with being held up just waiting to talk to their contract team, but the sales experience with Kyle was top notch. May not have pulled the trigger on one from this dealership, but Kyle did a fantastic job of showing us around their inventory, comparing models, and really getting a feel for their stock. Courteous, professional, and not pushy, Im glad we got to work with him during our hours there.

Our salesman Gary Andrews was beyond exceptional. Hands down the easiest car buying experience I have ever had. Friendly down to earth and no push. We got what we where looking for at the price we can afford. Thank you It was a pleasure doing business. Sincerely Sean & Teresa.

I took my car to the dealership to have my gear shift serviced. I was told it needed to be replaced so I told them to do it. They kept my car for about 4 days but they did give me a car to drive. I picked up my car and notice the service gear shift was still coming on but I told myself maybe it needs to reprogram or something. After 3days I called and didnt get a call back. I waited another couple of days and called again no call back. I took my car back to them and was told the part is a two part er and the other part wasnt put on. So Im looking like I paid to have my car fixed and you are telling me you took my money and gave me my car back as if it was fixed but knowing you didnt fix it!!! Now you are saying you are going to order the other so called part and have it on in about 5 days. REALLY

I love my Ram and I only trust Orange Park Dodge to work on it. Ive had several bad experiences through the years at repair shops and car dealerships but nothing but the best when I service my truck here. My entire family does business here and thanks to the great service, we are lifers!

Great place to service your car. Very friendly people there!

I highly recommend this dealership for your new auto needs. The Sales Dept. is very helpful and friendly. The Service Dept. has exceeded my expectations when I have to bring my car in. Kudos goes to Lisa DiChiaro, who goes above and beyond to help you when you come in...and with a smile. I wouldnt go anywhere else.

I brought my Wrangler in for a warranty covered repair and it was taken care of immediately. Lisa could not have been more helpful and courteous. I did not buy my Wrangler from Orange Park but I can assure you that my next vehicle purchase will be from them. Thanks again for a great experience!

Very terrible experience. Promises made and not fulfilled. I would not recommend this dealership to anyone. They constantly lied throughout the process and made countless excuses

The dealership does not honor what they reflect on their own website. It clearly states on their website for parts that as a Dealership amenity they have a price match guarantee. However, they do not honor it per Robert Smith the parts manager.

I recently gave the service department a try for the first time and my only regret was that I didnt try them sooner. The other dealerships around town dont seem like they really care about you but it was different here. Even though they were kinda busy when I pulled in, they got to my fast and took care of my needs. I was having a noise from the engine in my Charger. Another shop told me that I needed a new engine so I came here for another opinion. Lisa made my day when she told me that it could be fixed for under $1000 and I got my car back the next day! Thanks DARCARS!

Took my 2018 hellcat in for some service and Lisa took care of me from start to finish. Kept me updated on everything and made sure everything was taken care of. Will definitely be coming back again for every service from now on.

The staff have consistently performed their jobs well whenever that handled me and the care of any vehicle Ive brought in. From a simple oil change to replacing the brakes to diagnosing the electrical issues that came up after an accident. They are thorough with their work and are always appreciated.

Rude , They will treat you different than others

Professional service at its finest. I would recommend them to anyone. Five star service. I gave this review before service was done 0n my truck, a big mistake. Took it in because my engine light was on. Had a attachment from another shop stating that the EGR was faulty. They said it was not that all I needed was a carbon reduction done on it, so I took there word for it, big mistake. Got my truck back a day later drove it home seemed to be alright. Next day it did not want to idle, lifted the hood and to my surprise theyd left hoses loose on my engine. Now I have cracking and popping noise coming from my engine.Called them back to report the problem. Said they would call me back, still waiting a week later. I can no longer wait for them to fix my truck. Im being ignored and I will not give this dealer a good review. Bad service, dont waste your time or money here.

Took my car I. For a couple of things 1 of them was fixed correctly had a noise coming from front end replaced struts and a few other things still was making the same noise brought it back in car sat there a week without being touched got it back cuz I had to work and couldn’t wait any longer said they would call when they could look at it another week an and still no call

This is twice now that the experience was nothing to talk about. They do not deserve any stars for what happened.So its been maybe around three months and I have problems with the brakes again. The agreement on the past service was to have the rotors replaced under Warranty and I would pay for the new pads, because your tech said there is nothing wrong with the brakes ( must be the way the car is driven). You guys told me you will not look at the brakes again unless I pay for the repairs on the brakes. I told you there is something else that is causing this problem. I would of not been back twice if there wasnt. I want my car fixed correctly.

Bought a 2018 Jeep Grand Cherokee Limited today, did all negotiations on line and paperwork. Brought a check, took for a test drive and Jag had everything ready to sign. He did an amazing job helping us.

Shenika at the customer service is the primary reason for the good 4 star. I felt like she explained to me well about what is wrong with my battery and Jeep Cherokee... however they ended up charging me over $350 just to replace a battery. I only had this pre-owned vehicle for 4 months and how come this issue was not discovered at my pre-purchase check?! Just frustrating

Need to have a better electronic record system. They dont have a system to keep record of your vehicle if you do maintenance somewhere else.

Gary Andrews the BEST salesman ever!! Got me in a car that I loved fast. Customer service was immaculate!

Easy scheduling, easy drop off, easy pick up... Easy peasy! And I like the extra precautions I see to take care of me and my car - masks, gloves, hand sanitizer stations all over the dealership - awesome place and awesome people!

I have a 2008 Town and Country and thanks to Lisa and the service team at O.P. Dodge, my van still runs like its new. I know that I can always count on honesty and attention to detail when I come here for service and thats what keeps me coming back.

MAKE YOURSELF A FAVOR A DONT BUY HERE

They may be smaller than the other dealers in town but they are by far the best!My purchase was smooth and their service department always takes great care of me and my Jeep!

Great place great friendly customer service. Ian gave excellent customer service highly recommended this dealership

I bought my Jeep here and I have it serviced here, I wont go anywhere else. I highly recommend them if youre in the market for a vehicle or need service or repairs done. They are always friendly, fast and fair!

Great experience, great staff. We especially loved working with Lisa! She was so helpful.

Great car buying experience. Gary had my selection at the front door when I arrived and was fast and courteous getting the sale completed. Start to finish in 1 1/2 hours. Finance department was also fasr and gave great advice to seal the deal. Would definitely recommend.

Great experience purchasing a new Jeep Rubicon. Our salesman, Gary Andrews, was excellent. Weve purchased over 20 cars in our lifetime and this had to be one of the easiest and best experiences weve ever had. Highly recommenced.

Recently purchased used Jeep. They tried to charge $1,000 vehicle prep (claim is money they spend on prepping the vehicle for sale) fee plus another $1,000 fee that they call dealer fee which is nothing more than additional profit going to the dealership. The Jeep was not clean on the inside. Coffee stains on the drivers seat, missing floor mat, water inside the drives side turn signal housing, and a missing 2nd key. Replacement keys run close to $200. Sales manager promised to provide a replacement key at cost. Despite several attempts to call him on the status of additional key zero return calls. Sales person also non responsive post sale when we asked for a copy of the Carfax Report which he failed to include as part of the sale contract package that you receive in the finance office. Third DarCar purchased. Previous 2 were from one of their dealerships in MD. Staff and buying experience at that dealership was far superior to Orange Park.

LOVE LOVE THIS DEALERSHIP, SALES IS AWESOME AND I LOVE LISA IN THE SERVICE DEPARTMENT, SHE IS ALWAYS GOING ABOVE AND BEYOND FOR HER CUSTOMERS, I HIGHLY RECCOMEND THIS DEALER FOR ALL YOU CAR BUYING NEEDS AND SERVICE NEEDS.

Great customer service and energy throughout the dealership. I hope to be back for another vehicle.

This was the best car dealer..i went to every dealer in town and either they were rude,ignored me,not helpful or you name it.it happened...i have bought 2 other cars in the past from op dodge ..highly recommend.

.My husband and I had been believing God for a new vehicle but didnt know how it would happen. We were left to DARCARS where my husband met Mrs. Jodie. She treated us better than family. Needless to say the experience with her, the managers and finance department was painless and effortless. We have our new car..Praise God. Go see Mrs. Jodie Brennan. You can trust her she will make the experience wonderful.

Dorothy in the Service Department was very professional and extremely helpful. They need more like her.

It is downright shameful DARCARS Orange Park Chrysler Dodge Jeep Ram cannot perform satisfactory work on vehicles they brand!!! I have taken my Chrysler 300 to DARCARS Orange Park Chrysler Dodge Jeep Ram on several different occasions, back-to-back. Each time they give a different diagnosis and I consent to the repair, then it turns out to be something else. My engine light is still on after several repairs, but I kept going back because my Service Advisor, was THE BEST when it came to caring for the customer. He informed me in June he was going to be leaving and so was some of the mechanics, so that was the end of my relationship with DARCARS Orange Park Chrysler Dodge Jeep because I’ve had some not so good experiences before my last Service Advisor.DARCARS Orange Park Chrysler Dodge Jeep Ram installed a starter back in June, a few weeks ago I hear a grinding noise coming from under the hood. I have it towed to a facility other than DARCARS Orange Park Chrysler Dodge Jeep Ram because evidently, they do not know anything about Chryslers except how to sell them. The diagnosis was, “starter shim was inside of the bell housing, starter looks new, the shim was not installed correctly”. I called DARCARS Orange Park Chrysler Dodge Jeep Ram to inform them of what was happening with my vehicle and to tell them because it is an issue DARCARS Orange Park Chrysler Dodge Jeep Ram caused, they need to pay for the repairs. Well in so many words Kevin Walker (Service Manager) spoke with his manager (John, no last name provided) and I was told my vehicle should have been towed to DARCARS Orange Park Chrysler Dodge Jeep Ram…now why would I have it towed back to them if they couldn’t get it right the first time!!!I asked Kevin Walker to have the Manager, John give me a call and stop having me go through the middleman…still have not received a call from John. I call Corporate to explain the entire story regarding my vehicle. I tell the person I’m speaking with at Corporate that DARCARS Orange Park Chrysler Dodge Jeep Ram needs to pay this bill to the facility because the cost of my vehicle being taking apart to find where the noise is coming from is $759, DARCARS Orange Park Chrysler Dodge Jeep Ram tells me they’re not responsible because again they need they need to do their own diagnostic test because my vehicle is at a 3rd party facility. I totally understand, so I asked the Corporate Rep is DARCARS Orange Park Chrysler Dodge Jeep Ram going to have my vehicle towed to DARCARS Orange Park Chrysler Dodge Jeep Ram and the response is No, we are not getting involved. Ok, so you want me to pay for the tow and the bill to the other facility so when my vehicle arrives you can then say, nothing can be done because it went to another facility and the warranty is now void???? DARCARS Orange Park Chrysler Dodge Jeep Ram MOST HORRIBLE EXPERIENCE EVER! Own up to your mistake and PAY THE BILL!!!!!

Lisa Di Chiaro is probably one the best service advisors Ive ever dealt with, and is by far the best at this dealership. She constantly goes above and beyond the call of duty. Thanks Lisa!

Keith McNair made my wife and my buying experience 5 Stars.His salesman was having some challenges but knew we were serious buyers looking to purchase.Keith came over to help and things started rolling along. Within the hour we had agreed on a price and the Jeep was being prepped for us to take home.Hope the service department can live up to the great service we have already gotten from the sales department.