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Matts Auto Service & Parts
701 Bell Fork Rd, Jacksonville, NC 28540, United States
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Gl
Review №1

I found Matt’s Auto shop on google and saw they had great reviews but honestly I was just desperate to take my van to a shop because the one auto shop much closer to me was closed for a couple of days and my van needed immediate attention.I spoke with a gentleman named Tyler about the issues I was having and I liked how super friendly and warm he was. I didn’t meet the owner, Matt, until a few days later when I picked up my van and he was also super helpful and kind over the phone and in person.It seems all of the employees go out of their way to make sure you are satisfied and happy with the work done. I will definitely be returning for more work that my van needs and highly suggest you take your vehicles here for any issues you might have or general maintenance.

Ed
Review №2

Great customer service, quick and easy. Complementary coffee(Keurig), toy area for kids.

Ka
Review №3

They were helpful and knew their stuff. My problem was identified within minutes, and without a major charge. These guys will have my business in the future when I cant work on my vehicles myself or when the problems is to much for a DIYer. Great guys, thanks again

Li
Review №4

I have been more than impressed by Matts Auto Service coming from a single lady in Jacksonville. He definitely treated me right. You can tell he is an awesome family man, family pictures and Christmas decorations all around. Awesome experience, will definitely go back. Single ladies, this is the place to go for your car service needs. Matt is AWESOME.

Jo
Review №5

Matt and his staff have always been awesome to work with. They have done work on both my Lincoln Town Car and my Chevy 1500. Theyve even picked me up when I needed a tow. Prices have always been reasonable. Im glad I found them... Only auto shop that I use and trust.

Na
Review №6

My experience with Matts Auto Service from start (making the appointment) to finish was exceptional. Wonderful service, nice people, pleasant area to wait for your car, etc. I actually ENJOYED my time waiting on an oil change. Matt took great care of my car, gave me an update of everything he found and everything that was good to go still. Even better, it was a GREAT price. Im happy to have found my go-to place. Thank you for the pleasant experience!

Jo
Review №7

Clean place with a nice, safe waiting area. Friendly mechanics and good prices. Couldnt have been better, will be back.

Li
Review №8

Always pleasant to work with and takes care of me with first class service. My car been giving me trouble and is hard to work on and Matt has always come through for me with one day service. Glad I found a great family business that cares about giving top quality service.

Sa
Review №9

Matt was extremely helpful, personal, and informative! The waiting area feels like someone’s living room. Very cozy and welcoming and smells good!

Er
Review №10

Great place, quick work, very nice people. The waiting room was cozy and the pricing was very fair. I’ll definitely be going back. Thanks Matt!

Br
Review №11

I will never take my car anywhere else! They were so professional and explained each issue that needed to be corrected to ensure my vehicle was well maintained and pass inspection. They even helped me to correctly install my childrens car and booster seats correctly! I highly recommend this wonderful local business for all your vehicle maintenance needs!

Ri
Review №12

Great Experience!! Im new to town and Matts was referred to me by a friend. I made an appointment and they got me in on time for my oil change and state inspection. They recommended I replace my timing belt sooner rather than later due to mileage. (I had no idea what a timing belt was). So, while I was waiting for my car to be completed I googled it. Sure enough, It was exactly how it was explained to me by the staff. They put me into a Loaner Car that day while the timing belt was replaced, which wasnt expected but definitely made it easier! Next day my car was ready! GREAT , GREAT EXPERIENCE!!!

Да
Review №13

Went here today to change ujoints on my Burban, work was done quickly, and was highly affordable. Fix really changed driving experience, couldn’t be more pleased with Matt’s work. Definitely gona come back.

jo
Review №14

This place is a very shady place they go in and out of business and open up under different names to avoid being sued. They are running a salvage yard in the city limits and store there salvage cars on residential property not a commercial zoned property. My car has been there and was charged for new parts and found used ones installed and paid for new. Very run down and dirty place! Was recommend and gave them a try. Will not be recommending!!

lf
Review №15

One of the best auto shops I have been to. Matt & Tyler are good people. Its nice to be able to talk directly with the owner Matt. Thanks guys Highly Recommend!!!

Ll
Review №16

#1 ;They had my truck for 2 weeks. Claimed it was an easy fix. #2. Charged me $500 which I paid. Even though I had to constantly contact Robert to see what the status was on his progress with my truck. 2 weeks later I pick my truck up with no receipt for what I paid not to mention what he had done and in the end I still have to take it to a Dodge dealership for more work and more money. When I picked.my truck up.it was.still doing the exact same.thing it was when I dropped it off to Robert. Dont do business with them take qualified shop capable of doing simple repairs .

Yu
Review №17

This place was amazing. Super affordable and the customer service was amazing. They have a cheap rental available if your car is in maintenance.

Mi
Review №18

Great service. Matt is amazing and very helpful. Prices are unbeatable and location is great. Thanks gor your hard work Matt!

Bo
Review №19

We really appreciate this local family owned business and their honesty and excellent service. Thank you Matt.

Ga
Review №20

Matts was awesome! Everyone is friendly, and the service is prompt. Their services are very affordable, and are easily the best around!

Jo
Review №21

My Durango decided to drain all of its coolant and to took it to Matts, I will never take my vehicles anywhere else. Their customer service is awesome, they do everything they can to ensure you have a loaner vehicle (if they have one), Robert is always friendly and outgoing. I have dealt with them a few times now with my Durango and I couldnt be more pleased. They make the best of bad situations!

Ka
Review №22

Love this place! These guys always take care of me. Would recommend to anyone at anytime!

ro
Review №23

Took a trip down a washed out road and slipped off the path knocking my rear end axle out of line so I had a horrible shake/skip so he fixed me up right away and had me rolling smooth in my F250 again for a heck of a price. Thanks Matt.

He
Review №24

I have been dealing with Matt for more than 15 yrs and he has always been up font,honest and fair. He has always been there to help out big or small.

De
Review №25

Matt was awesome ! His staff were very nice and efficient . They came and picked my car up and gave me a ride to the rental company and called me the next day with the solution for my car . I expected a very expensive bill with the towing BUT it wasnt ! I got free towing with my repair and his prices are very reasonable ! Highly recommend using this shop ! You will be happy ;) I will be using this shop if needed in the future - though I hope not in the near future ;)

Ka
Review №26

Matt listened to what I described was wrong with my car. He gave a very fair estimate and fixed my car in record time. He also let me know what else may be wrong with out trying to strong arm me. Matt is my guy for auto repair from now on!!

Be
Review №27

Awesome service and great pricing. Will continue to bring my company vehicles here!!

Ma
Review №28

Honest! And that is what counts.

Information
15 Photos
28 Comments
4.5 Rating
  • Address:701 Bell Fork Rd, Jacksonville, NC 28540, United States
  • Site:http://www.themattsauto.com/
  • Phone:+1 910-353-0196
Categories
  • Auto repair shop
  • Brake shop
  • Diagnostic center
  • Oil change service
  • Tire shop
  • Towing service
  • Transmission shop
  • Used auto parts store
  • Used car dealer
  • Wheel alignment service
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:7am–4pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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