It’s not usual to leave a review about a towing company, especially when they have towed your car, however, it is surprising when the people working for these type of companies are so kind and understanding. Although my vehicle was towed 😞; Dinah was so amazingly polite and nice! Thanks for making this experience a bit better!!

I can tell you by personal experience that this company is professional and treat people with respect, particularly Karen and Desiree. They are very friendly, kind, and go above and beyond to take care of the customers. Susan is not so friendly - very rude and treats people with much disrespect. She could learn a lesson on customer service. As someone with past customer service experience, I would expect to be terminated for the way she treated me.

They are friendly, professional and they do exactly what they say they will do. Virgil was a total gentleman. I would highly recommend to anybody.

Great place to park 18 wheels truck secure yard 24/7 access to yard monthly ratesI park there few years ago and experience was awesome you can work on your truck in yard tooGreat people

The front desk associate is super sweet. She has been kind to me during this whole very frustrating situation. So thank you for making the experience a good one.

Bad attitudes from staff. You shouldnt have to be uncomfortable when spending money to get your vehicle out of impound

ASAP saved the day, I called them out of desperation. My truck broke down in the middle of the road, on Park Ave in Orange Park. I called 6-7 companies (went down the list on Google) and finally got to ASAP Towing, who was able to get there in less than an hour, and also had a very reasonable rate. I wish I could leave a 10 star rating. I operate from Orlando and they were nice enough to hold my truck to the next day for when my mechanic could get to it. They also gave my guy a ride. I wish I had found them sooner, they would have saved me so much headache over the last 10 years. Thanks ASAP.

It did take a while for the driver to rescue me, but he was courteous and professional. Took great care of my car, and took it to where I needed to have it repaired. Great price for service. Definitely recommend.

Quick service with friendly drivers i will recommend everybody to call asap towing company whenever they have any problems with their cars

Do you self a favor and use ANY other tow company besides this. This company is absolutely terrible in every way possible. If I could change my rating to 0 stars I would. I Could not get a tow at all in my apartment complex for an illegally parked car In my spot. Was told there was No email or supervisor to talk to so I could file a complaint so I’m complaining on here. I was treated extremely rude and lied to constantly by the front desk person their name was alexis. The company has advertising all over this apartment for 24/7 towing. The apartment office is constantly emailing tenets to call this company any time do deal with getting a tow. They can not fulfill their 24 hour service at all this is a joke. By far the worst costumer service I have ever experienced and they did not do the job at all, never called back or show up ever. Do not use them.

Awesome company. They support Autism Awareness and they treat their customers AND employees with courtesy, respect, and kindness.

This was my first towing experience. ASAP Towing was timely, friendly and professional. James was the tow truck driver and he went out of his way to make it a painless experience. He was kind, friendly and a good conversationalist on the ride to the garage. Highly recommend them if you find yourself in a spot of trouble with your vehicle!!

Ive called at different times and its always a 45 minute to 2 hour window to wait. My apartment complex uses them and I have yet to see them arrive in a timely manner.... Im not sure if this is common so thats why the rating is low... my interaction with them on the phone has been fine.

The week of Thanksgiving, on my way home to ATL from Jacksonville the clutch went out in my 18wheeler. ASAP towing service came out. Cameron was our service technician. I cannot stress how professional and courteous he was. Excellent towing skills. My truck and trailer were in a tight spot. Cameron made sure we had everything we needed. Even called me the next day to see how everything was going. The best customer service Ive ever had. Would give 10 stars if I could.

Good towed and storage for my trailer. Nice people to work with them .

Quick fast, and great customer service

They were very polite and understanding!!!Service will vary based on your attitude!!!They really expressed concern for my situation 😁Thank you Ms.Dinah and ms. Amy!! I owe yall....

Good storage for my 18 wheeler. Nice people to work with.

They don’t would accept card to pay tow fee! The costumer service lady was very very rude! She said “ if you don’t pay cash you can’t get your car from our parking lot! You have to pay cash!” They are unprofessional and unrespectful to me! Their website says we can pay card but lady denied that! Because I don’t touch the cash at this COVID-19 situation! She forced me touch the cash to pay the fee! I will sue them!

Broke down in Jacksonville FL on way home to NC not only did a tower get to me in less than 30 minutes they offered storage at very excellent rate. fast forward a month later transporter went to pick up car on day storage was due again but Amy did not charge additional storage she assisted me all the way released my vehicle to transporter and was always courteous and super helpful the entire process. definitely recommend this company to anyone needing towing and storage in that area. Thank you again Amy and ASAP towing

They have exquisite towing skills. It was all around a great first towing experience.

All these stars are for that woman who helped me out with too many things 😘 bleed u

Great people... They take very good care of whatever they tow!!! Never had to wait long for them to show up, and they had me up on the truck and safely to the mechanic in no time!! Carmie and Thomas will take excellent care of you!!

Great service! Fast and efficient! Will use again in the future

I had a great experience with this company. They said they would be at my location between 60-70 minutes and they were there exactly in that time. The gentleman who helped me was very kind and polite and helpful and personable. They delivered my car safely and all in one piece. I recommend them.

When this company has to find reason (like a flat tire lol) to tow a car in order to make a profit. Would you really trust them with anything else towing related?

Worked with me on a 200$ payment

If you dont want your time wasted use someone else.

I called and called and called...lady put me on hold...police called them got threw...charged me 1300 for 14 miles...CROOKS...DONT USE THEM

Worst tow truck company ever charged 881.00 just to tow 3 miles from Walmart

Attended thier monthly auction. Fun times! Vince is a good fella 👌

This morning I had the pleasure of working with Brittany and J.J. from ASAP Towing. I was in a stressful situation and I was frantic. Brittany was very kind, calm and patient with me despite the fact that I was freaking out. Brittany resolved my issue and she and J.J worked together well. Brittany and J.J. didnt have to work so hard to help me. They could of just told me there was nothing more that they could do, but they were compassionate professionals. Thank you Brittany, J.J. and ASAP towing.

Very helpful

Terrible and dishonest very unprofessional they would do anything to tow your vehicle to get your money in your car. Recently there was on the news for Towing military personnel vehicles who was stationed overseas. Google it. I will never do business with them again

When they say 60 minutes just be prepared to wait a while day. Dont even bother calling them they will not help you at all. Literally try any other towing company.

You can be the nicest person in the world and you still will get off the phone call upset because the ladies at the front office. If they mess up telling you a price its not their fault even when you come with the correct amount of money they add more moneyBe prepared to spend a lot of money little small things will keep taxing on. Divers are cool theyre just doing their job. Those Bi+@&$ at the front office!!!! Thanks for stressing me out even more.. well people can say will you should have had everything in order and ASAP wouldnt be theyre well life happens stuff happens real-world happens.

They illegally towed my car from a legal parking spot that I’ve been parked in for well over a year.

Great fast friendly service

Didn’t believe the bad reviews but that was big mistakeHad to tow my broken car to dealershipThey Told me estimate time for the truck to arrive1 hour, it end-up waiting 5 HOURS IN THE STREETthe driver was so nice but the lady over the phone kept laying about the truck location.Horrible experience don’t waste your money and time very bad company

Not. Very detailed enough on certain things

We at Dynasty Limousines and Rollin sounds we’re very impressed with the service and performance.Professional Experience “Asap towing” had given towards the automobile “Limousine”. Everyone talked about the driver named Dustin how he knew his job and done it dam well.To say we the people that had the pleasure to see a master at his job.THANK YOU DUSTIN and thank you ASAP for your service. GREAT JOB , WELL DONE!!Sincerely ,Dynasty Limousines

Even though I was not able to pay the towing and storage fees to get my truck back when it was towed there. The staff was very friendly and helpful when I needed some documents printed out for the DMV.

ASAP Towing and Storage sucks. I had a 1998 Audi A4 and I traded it for my truck September 2018. Almost a year ago. Well I signed the title over and got in my truck and left. Now here we are, about 2 weeks ago I get a letter in the mail that my 1998 Audi A4 that I got rid of almost a year ago has been impounded. After jumping through hoops to find out who last owned the car, I offered them to pay the impound fees and I’d waste my personal time to meet them there so they could get the car back. The car is still registered to me because they never went and got the title work done. They told me they couldn’t afford to pay for the impound fees. So I told them to give me the title, since I’m legally bound to the car anyways. So I get the title and the key back. It took 2 weeks for me to get the key the title and the money to get the car from impound. It was $640 the day I found out, and I went there to get the car today. In a 2 weeks span, the fed went from $640 to $1,055 . I have the title in hand, the key in hand and $1,100 in hand to get this car from them. They tell me that because I signed the title, it’s an open title and they will not accept that. I’d have to take off work, to go to the dmv and get a new title for the car then come back and pay an increased rate because the daily storage fee hit again. I have tried sending them messages through Facebook, emailed them twice and even called to see if they would do anything to work with me, given the situation to begin with. No response. So I said fine, I’ll pay you the $1,055 for a car that I paid $500 for, just to get it out of your impound. But since it’s an open title, and they won’t accept it, then I guess it’s not my car. Since it’s not my car, don’t come after me for money, especially since I was just going to pay your outrageous rate anyways and just get it over with. So to all my friends who need a car towed, or truck recovered, don’t use asap towing. They are just in the business to screw everyone. Use anyone else that is available, but don’t spend your money with ASAP.

Friendly atmosphere... reasonable prices and genuine concern. Thanks!!

This week we had a vehicle towed in to our shop. The customer was older with a walker and feeble. We watched as Cindy from your business took the time to help & assist her like it was her own Mom. Going the extra mile is so refreshing to see in action especially when you do not think anyone is watching. What a great asset to your company.

I tried to get a disabled car towed from a community they are contracted to monitor and their receptionist was rude and not willing to do what theyre contracted to do. Find another youre service to monitor your community. I know were looking for a new one now.

Towed my Lexus from parking at my apartment which is fine cause I didn’t have it registered. But in the process drug the back bumper across the ground causing a hole in the Fiberglass and breaking the bumper brackets and said because the car was missing front bumper they handle those cars differently because it’s basically a POS” ...... so I just dropped it. They thought I was just looking for free things when really I’m just gonna repair it but now I got more to repair .... thanks for not towing my car to best of your ability.

Amy was awesome

Absolutely fantastic service. I was quoted 2 hours (after midnight) and the drivers were there under an hour and a half. They talked and joked with me the whole time to ease my worries.

I was having trouble from several companies getting to tow my truck. ASAP gave me a fair quote and an estimated time of arrival. Sean, my driver, was quick, efficient, and most of all safe. Loaded my F250 up with no issues and got me deliver to the shop. Made sure I had a ride before departing. Great costumer service. I hope to never use them again but if the need arises I know who to call for a tow.

Total scam. They are rude and dont give you any information. My car was towed out of my OWN driveway in the middle of the night without me knowing. I thought it was stolen when I tried to go to work the next morning. The police finally told me where it was. This company is pathetic and is crooked. Also said they didnt have change so I had to give the guy ane extra 10 because I was 23 cents short and didnt have smaller bills. He just wanted more free money. Pocketed an extra 10 bucks off me. Total scam!

Zero stars. Tow truck didnt come, waited 2 hours.Called Elite.

Long wait but its worth it

Was extremely rude. Spoke with two different people and both were horrible at customer service. Definitely going with another service. Not to mention they were $300 more expensive than another company once I called around

Workers are rude, lie to you about the Florida law, i suggest get a lawyer if they ever tow your car when you believe it shouldnt have been towed.

ASAP was great! Quick and very professional. Mike was fantastic. Hope to never need this again but if I do, ASAP Towing is who I will call EVERY TIME!!

ABSOLUTELY TERRIBLE BUSINESS DO NOT USE THESE PEOPLE. Its a shame 1 star is the lowest rating I can give them because I think even 1 star is very generous.I had to wait from 4 til about 8:30 in the heat with my motorcycle for the truck to show up. The driver was literally one of the most rude people Ive ever met. they charged me 125$ just to go 2 miles up the road, and the best part is the guy was expecting me to tip him.

The ppl there very nice. Surprisingly

They dont care about the customer, for more than a week I called them to know about a vehicle and never got an answer, just things like Ill call you back, thos was for too many times.

I cant say anything bad. Got me to a shop within 45 minutes of breaking down. They lived up to their name. Thanks again for the Z lift.

They dont even deserve 1 star takes them hours to come out. I called at 7 PM called them back again at 9 pm and they said no one was available. I finally got a call back again at 1 am with the driver saying he was far and didnt want to wake me up so call and cancel. Woke up the next morning to have a car towed out of my reserved spot for them to say I would have to wait to get service after I called the day before. Their service is horrible and I wouldnt recommend. Their name needs to be changed from ASAP towing to turtle towing because they do not come out at all.

I am writing a review to give this company 0 stars. I had to at least give one in order to write a review. This company came to my apartments and towed my vehicle without my companys approval. I am highly upset because they not only towed my vehicle but left ugly scratches on the car. When i called to speak with the manager she rudely ended the conversation by disconnecting the phone call. I called back and spoke to Michael who was very helpful with providing me the procedures as to how they move the vehicles. He explained that before they tow the car they notify the apartment complex and provide a tag number. Which is not what they have been doing per my property manager all she recieved was a bill but no pictures of vehicles or tag numbers. This company is very unprofessional and I would NEVER call this company if my car needed towing. This does not end here. I will be searching for the owner

Terrible. I called ASAP asking them to send driver for picking up my vehicle. They said, I have to be at the gate to dispatch a driver. When I arrived at the gate, they said its going to take 45 minutes for driver to arrive and if you wish to leave, driver will call upon his arrival. It took me two hours to get my car. Really poor service from this towing company.

Dispatch told me 1 hr for help. Im on the side of the road at busy expressway. Told me another 1/2 hr. I would had called someone else, otherwise. Still waiting!

This is not a towing company. It has a city contract and by the time you know they have ur car, u wont be able to pay its storage fees. Its thrives off selling cars theyve legally stolen from people who are the hardest hit without them. Its only customer is the City of Jacksonville. Please let them keep this customer as its only one. Use another towing company.

Staff was friendly. Bought a car at auction that is great.

Heed the warnings of other reviewers and steer clear of this towing company! The tow truck drivers are rude and unprofessional. I work with the public at my job and if I talked to people like they do I would be out of a job in a heartbeat! They think nothing of blocking traffic when they are towing a car and ignore you when you ask them to please move so you can get home. This driver cursed at me said told me Two can play at this game! What game? Wanting to be able to get to your home? ASAP needs to do some serious training to teach their drivers some people skills. Or better yet, screen them more carefully.

Fast friendly and dependable. Took good care of my stolen car, for 10 months befor it was found. Thank you.

Every single negative review on here is absolutely spot on.I didnt know that the City of Jacksonville was its only customer.Now that makes sense.Obviously the owner is working alongside some of our elected officials within the city to technically extort and tow peoples car at their will.This company towed my car TWICE while I was living in this condo...Not once did they ever contact me or tell me the reason as to why they did it.This company is absolute TRASH.

It sucks when you get your vehicle towed for any reason luckily the lady at the desk was really nice it made my day a little better.

Towed my car twice for expired tag leas tham 24 hours after getting it back but tow truck drivers were very helpful.

My car was towed buy this company and damaged my car, front bumper has damage missing body covers,dirt shoved in the front of my car damaged the ac condenser. Unprofessional and disrespectful to your vehicle. Find another tow company to handle your towing needs, someone who takes pride in their business. If anyone knows how to post pictures for this review let me know I have pictures of the damage.

HORRIBLE and RUDE customer service. Would not recommend this company to anybody. Much better companies out there.

Towed our car from a gated neighborhood in JCP charged 30 extra for not picking it up in 6 hours? When the tow it in the middle of the night how are you supposed to know .

Vehicle was in need of towing. I gave the guy on the phone where I was. He said hes not going to send his driver up & down the road to look for me. I gave him point a to point b & I would be in between those points. He kept saying hes not going to send his drivers up & down the road. I said its one direction and if he starts from point a & go to point b he would find me. Then back to cant send his driver up & down looking for me. Instead of cussing him out. I called Akins Towing which had no issues coming to get my vehicle. Dont call these a-holes

Garbage customer service. If I call and politely ask if someone is on site to release my car after hours - and you tell me tough luck I need to call when I arrive, be happy with the $150 Ill pay to support your dying business.

Great place as long as you dont park illegally lol

Thank you!

This Company needs to be Shut Down! Illegally with the help of the dumb building management towed our car - looks like a nice setup and tip was in hand.

Just horrible. Horrible customer service. SCAMMERS, THIEVES, AND LOW LIVES.All contents of trunk of car they towed we STOLEN. This company has city contracts and abuses customers with RUDE behavior. This can not continue with no mechanism to disenfranchise them. In a free market, it would not abuse customers and continue to operate. It was a horrible scene what the owner did over the phone: just unprofessional, yelling, and irrational P.O.S. It was one of the most upsetting dealings with anyone I ever had in my whole life. Someone that felt that she could abuse a customer over the phone and suffer no consequences. And she did so. If that was out in the open, that business would NEVER have anyones patronage.

Haha, that havent had to impound my truck yet

They directed us to the wrong lot first. Instead of that one close by they had towed it to one 30 minutes away that was closing too soon for us to get there, causing us to have to wait and pay for another day of storage...

Had an opportunity to work with Dustin last week, Dustin was professional and very helpful.

The driver was very rude and impatient. He took my car when I informed him another towing company would be towing my car he continuously took it anyway!

Awesome service. Very professional!!!

Good people and business!

Terrible service! Very rude and unprofessional. Dont waste your time.

Treated me with respect...

Make sure you call the office before you spend your day waiting alone at the office door alone without help,they towed my car from a no No parking sign and they claimed the parking there was not allowed too

Didnt even call because they towed me. Just needed a tow cause my car broke down. Called on Tuesday evening (3/27) and the lady who answered was needlessly rude. It only took 60 seconds to lose my business.

Had good auction.

Worst tow company schedule pick up and they still havent came 2 hours over the time and still waiting

They steal your vehicle, and try to swindle you.

Guy was prompt and professional at the office

To expensive

Best service

Very unprofessional

Good service