Based on reviews, my wife and i decided to use Houston Pool Renovations to replace our aging plaster along with our tile and pool light. We chose a plaster with quartz. Unfortunately, the plastering crew seemed to rush the job. There is a very noticeable streaking to the quartz, such that you can see the strokes the installers made and there are large areas where the quartz content is lower than the rest of the pool making it look splotchy, the floor is uneven with high and low spots to it that cast shadows on the rest of the floor when illuminated by the pool light, the walls are also uneven. The work through the corners and around fixtures is especially bad. There was plaster splattered on the tile and covering some of the tile trim on the bench. They failed to drain the equalizer line which led to immediate staining. That crew also broke the drain valve cover in the decking without replacing it and sprayed plaster approximately two inches thick in three areas of my lawn. The tile workmanship is okay, most areas are fine, however, there is an especially crooked tile that was somehow overlooked. The pool light installation was fine, though the plastering around its housing pretty rough.We brought up our concerns to our project manager, we were told that daily brushing would clear up the streaking and he asked for the final payment. Daily brushing did not clear up the streaking, nor fix any of the other problems. They did sent a warrantee crew to address the staining and the plaster splatter. We were told the plaster in the lawn would be addressed and an owner would inspect their work personally. Neither of those things have happened now two months after completion.I really wanted to like this company and had every expectation of satisfactory work, but I can not recommend them. The original pool workmanship was far superior to that of the Houston Pool Renovations. I regret having used them.

Doug Perret, the Sales Manager makes sure the renovation work is performed to your satisfaction from start to finish. I have recommended him to my next door neighbor, the across the street neighbor, and the backyard neighbor. If your looking for an excellent result from a company with years of experience and first class crew, they are the one to choose.L. Atlas

Houston Pool Renovations recently remodeled our 30-year old pool and they did an excellent job. We are so pleased with the results. Concurrently we had to correct some other issues with our pool/patio surface and landscaping, and Houston Pool Renovations worked closely with us to ensure that there were no scheduling conflicts. Their work was performed very professionally. They quickly responded to any questions or concerns we had. Brian Snoddy was excellent. He worked with us from the beginning of the project to completion, and he was so informative and helpful. We are so happy and satisfied with the service we received.

I want to give Doug Perrett, Sales Manager Houston Pool Renovations, a shout out he earned by sharing his knowledge, experience, color wave expertise, and overall guidance during our discussions relating to updating our pool and spa.We were amazed at the umber of color options available in tile, coping, texture, and paints.Doug is a dedicated professional.When Doug arrived for our appointment I unfortunately had to let him know that our pool project would be postponed due to a temporary employment issue.Doug didnt walk away, he gave us all the time we needed to discuss options and answer our numerous questions and concerns. We trust Doug and we look forward to working with him and Houston Pool Renovations on our much needed pool update project!.

Thank you to Brian Snoddy for a wonderful job with this project! We couldn’t be happier with the beautiful outcome. All tiles were cleaned as well as all stonework surrounding the pool and pool area. Once done all the stone work was sealed. It looks brand new. We also had the pool decking redone. We chose a custom lime coat overlay which turned out beautifully. Lots of labor for this part of the project but we loved the folks that did the work. Very professional and lots of communication throughout the entire project. You can’t go wrong with Houston Pool Renovations.

We cant say enough great things about this company! We were left in a tough spot from a different company, and Houston Pool Renovations took care of us. They were able to finish plumbing, plaster, and electrical work to get our family swimming. The entire staff was extremely friendly and helpful, and the project was done before expected! They were also flexible on pricing and payment during the entire process. We love our new pool, and couldnt be happier with the service we received from Houston Pool Renovations.

Doug our project manager was awesome. He helped guide our project from start to finish. Doug provided help in picking tiles and pool finish. We are thrilled with the beautiful new pool finishes! Highly recommend Houston pool Renovations

Completed a project to replace pool plaster, tile and coping. Had to closely inspect the coping installation due to their use of stone pieces too narrow to cover the back wall. After plaster was finished, the pool leaked 6-inches of water per day due to a hole in the plaster about the diameter of a quarter all the way to the gunite. Took them 4 days to plug the hole so the pump wasnt able to run and the fresh water turned green. This delay plus the weekend used up the 7-day startup period. They clogged the filters when vacuuming after construction job and left the pool with very little water jet pressure. They added acid and shock, but as soon as they left, there was no chlorine in the pool, no calcium, it needed conditioner and other chemicals. Their crew cracked the skimmer basket housing and said it must have been broken beforehand. The tile has grout streaks all over it. Plaster has several depressions so when walking across the bottom, you can feel round thin spots. Rushed everything and then asked for payment. Upon making a complaint and requesting a refund of the start-up costs, they responded with text messages containing self-compliments on how good of a job they did. I guess this is consistent with our project managers own 5-star review of himself below along with someone else with his last name recommending him with a 5-star rating as well. They think theyre really great.

Houston Pool Renovations recently replastered my pool. Doug Perrett clearly explained the options they offer and provided a competitive bid. I chose them for their responsiveness and professionalism. They set my expectations on time frame and met them. The multiple crews were all competent, long time employees who respected my property, and responded to all questions with clear, experienced answers.I am very happy to have chosen Houston Pool Renovations and will call them first the next time I need a major repair.

Just wanted to say thank you to all of our past customers and to our future customers that give us the opportunity to work for them. We strive to do our best on every job and hope to please the first time around and meet expectations. We service all areas and look forward to hearing from you. If you are in the Spring and Tomball area ask for Brian as he will take care of you.

I would highly recommend Mr. Doug Perrett for any pool owner that needs repairs and/or maintenance. Our pool was approximately 40 years old and Doug and his crew did an excellent job resurfacing our pool. Our pool now looks like new. Doug impressed my wife and I with his knowledge and competence. He is a true professional - - and a nice guy.

They have crews that knows what they are doing and maybe a little more expensive than others but you get quality work.

Doug came out to give us an estimate on what we thought was a burnt out pool light but he was able to reset the lights back on! He was very informative in the process and wasn’t pushy with services at all. And all this was without charge. We will definitely use them for future services.

Super great company to deal with very knowledgeable and Brian the salesman manager was the one to help us out. Anyone in the Spring and Tomball area should definitely give Houston Pool Renovations a call and ask for Brian.

Doug Perrett and Houston Pool Renovations did an excellent job on my pool. Highly recommend!

We recently used Houston Pool Renovations to resurface our pool, replace our pool lights with LEDs, install an automatic water fill, and move our Polaris line to a more convenient location. We worked with Kevin and found him to be very knowledgeable and responsive to any questions or concerns we had throughout the project. He was also very quick to take care of a couple of little kinks that needed to be worked out after the work was completed and the last payment was made. I think that says a lot for these folks. Straight up honest people who do great work. We will definitely use them again should the need arise. They were a pleasure to work with.

Got my garage floor epoxy coating done inexpensively as a fathers day present from my wife. A friend who is a contractor was so impressed with the product/finish and blown away by the price value that they asked for my contact so they can begin using them. It is hard as a rock and looks amazing. Easy to clean too!

So happy with the finished product! Brian and Eric took great care of me getting my pool resurfaced. Not only does it look great, but I can tell that its going to last a long time. Their guys were really quick and efficient as well. Thanks for the new pool!

We recommend Houston Pool Renovations 100%, they are knowledgeable, very professional, and easy to work with. We needed to complete a pool that had been started by someone else but left incomplete and they led us through the process. They went out of their way to make sure we got everything we needed and even coordinated with suppliers and other contractors to help finalize everything from the plaster to the equipment. We are very pleased.

From start to finish Kevin made everything very easy. He had a plan and everyday a specialized crew showed up did their job very meticulously and before we new the whole job was done and our pool is beautiful! I highly recommend Houston Pool Renovations and can not say enough how pleased we are with this whole process!! Thank you again!!

They rescheduled not once but twice. At the TIME of the appointment. 1st time I let it slide second time they said they could be here at 5 and at FIVE called me and told them they weren’t making it. After telling the RUDE assistant my concerns on how they kept tossing me around. She hung up on me VERY UNPROFESSIONAL

I have used HPR for all of my pool needs between my houses and have thoroughly enjoyed the process each time. Jared has been my salesman for each pool and it doesn’t get any easier with him. He’s responsive, knowledgeable, and always patient with me as I ask a million questions. I would recommend HPR and Jared to any one looking to get some pool work done. Seems like that Heather lady woke up on the wrong side of the bed or is confused about what review she was doing because I’ve had nothing but exceptional service and quality. Can’t wait for my next property so I can work with Jared again!

Houston Pool Renovations recently renovated our pool – coping, tile, plaster, plus a few other odds and ends. We are so pleased with the result; they did a wonderful job! I would recommend them to anyone who is considering a pool renovation. Concurrently, we were having our back yard landscaped – HPR worked with us on the schedule to ensure that there were no schedule conflicts, and they performed the work in a very timely and efficient manner. Randy Brooks was excellent – he worked with us from design through completion and made sure that we were completely satisfied.

I can’t say enough about the Wonderful experience we had working with Houston Pool Renovations. We were looking at a pool renovation that included re-leveling due to one end of the pool settling Over 3 inches on one side. With some research we opted to meet with and get bids from three different companies and reviewed each one carefully. Houston Pool Renovations provided clear options at different price points to meet our needs and budget. They were responsive to our questions and came out multiple times to walk through the remodel options.Tod from Houston pool renovations was extremely helpful in helping us understand the bid, the various options we had, areas where we could reduce costs without compromising quality and made recommendations to enhance the overall project such as different accent tile for the steps that didn’t add cost but looked great. Tod was there every step of the project and communicated with us regularly on the progress. He insured we didn’t spend money where it wasn’t needed; refreshing!The project was completed both on time and on budget. We are extremely pleased with the results and highly recommend Houston pool renovations for your project!

We hired Houston Pool Renovations in June 2020 to resurface our pool, and bead blast and seal our rock and tile.One day before starting, we were told they would hot start instead of acid wash to expose the quartz despite what we had researched and been told by Jared. Jared admitted he had never done a Marquis Magic Natural finish and was unfamiliar with the process. Post resurface, our pool looked like white plaster. Jared said the brown quartz would come out. We let him know there were other details we wanted to discuss with him – splatter from the plaster on our rock wall, coping and tile; trim tile covered by plaster; and missing hardware. When we hadn’t heard from Jared, we asked when he would be coming. He said he had already been, and yet hadn’t texted or rung our bell, despite the fact that we work from home and had said we were eager to talk to him. When Jared finally came, he agreed that the resurface did not match the sample we had selected, but that no one else had ever had a problem. (He had never done a pool with this finish.) He was frustrated we were not satisfied, and condescendingly said they could drain the pool and do the acid wash now, but that it had never been done because no one else had ever had a problem. We agreed to give it time for the acid and brushing to show the surface we had paid for. In the meantime, we learned from the product manufacturer that a traditional acid wash is recommended for all MM colors including Natural, and not hot start. We also learned that although we could drain and acid wash now, it wasn’t recommended because combined with everything that had already been done, it would reduce the longevity of the plaster.The bead blast process didn’t remove the plaster splatter. We contacted Jared several times, and were finally told he would send someone. We asked him to let us know when. One of our rocks also cracked during the bead blast. We asked if he could recommend someone to fix it; he said he would send recommendations but would not send anyone else on his behalf. We were extremely offended by this response, as aside from the plaster crew, we thought all of the contractors had done good work. We even recommended some to friends.Despite requesting notice, the crew that came to clean the plaster splatter arrived unexpectedly. Fortunately we were available, but because it had just stopped raining and everything was wet, it was difficult to show the problem areas. The crew was nice, but when everything dried, we were shocked that our flagstone now had acid stains and sandpaper scratches. There was also still white splatter since it had not been possible to see wet. Knowing what we know now, we are glad to have minimized the damage.The next time we heard from Jared was a text asking for final payment. We hoped we could discuss our concerns with someone else and left a message for Kevin. Two days later Kevin responded that Jared would call us. A week after that Kevin called us. We explained everything that had happened and our disappointment and frustration, including communication with Jared. Kevin agreed that many things could have been done differently, but offered no additional solutions other than draining the pool and acid washing it now. We said we had learned this wasn’t recommended now, and should have been the original process per the manufacturer. Kevin said things are done differently in different parts of the country. We sent him pictures of the damaged flagstone and though he responded that they could replace the damaged stones (he never came to see how many were damaged), he didn’t recommend because of the variations it would cause; or they could seal it, which may make it look better; but that he recommended we just leave it because it didn’t look too bad. We realized an amicable conclusion was not feasible. We are incredibly disappointed in the outcome of our resurface and customer service from HPR, and don’t feel comfortable doing additional work with them.

Awesome pool remodel by Houston Pool Renovations! Brian Snoddy is the consummate professional! He pays attention to detail, is patient and knowledgeable.We love the Wet Edge Prism Matrix Indigo Blue - beautiful color recommended by Brian.We were very pleased with the entire crew. Very professional! Thank you for a job well done!

We can’t say enough about the experience we had working with Houston Pool Renovations. They were very knowledgeable and professional.They exceeded our expectations. Our pool remodel looks amazing. We are very happy. We would definitely recommend Houston Pool Renovations to anyone looking to renovate or update their pool and deck.

I cannot say enough good things about Houston Pool Renovations. We absolutely love our Pool! Randy Brooks was our Representative and we did not hesitate to choose HPR because of his demeanor, patience and knowledge. He guided us on pool finishes and tile and answered all of our questions. He stayed in constant communication about the daily and weekly progress and what we should be expecting and seeing. I wish that I could thank each person who had an impact because they were all very skilled at their jobs.Every neighbor, family member and friend who has seen it, comments on how absolutely beautiful it is.

We shopped around with a number of local pool re-modelers. Compared to their competitors Houston Pool Renovations provided the best combination of value and knowledge. They did a great job on the project. Both keeping us informed and meeting their commitments.

Over the past 25 years, weve had our pool worked on many times, including re-plastering and acid-washing. We have never worked with a pool renovation company that was as professional as Houston Pool Renovations. They did exactly what they said they would, when they said they would, and to the level of quality they promised. Tod Danielson was our project manager and was in touch with us every step of the way, visiting the project, letting us know what to expect, answering all questions, and giving thorough instruction on how to properly manage the pool during startup. While we do think we paid a very fair price for the end result, we might have been able to get the work done a bit less expensively, but we could not have had a better and more flawless experience. We would recommend Houston Pool Renovations in a heartbeat!

I want to say thank you to Houston Pool Renovations and especially to Randy Brooks. When I started looking for a pool renovation company online, I checked several companies and checked their reviews. Houston pool Renovations had good reviews and I called them next day. Long story short, my pool was renovated and I am really happy with the work. My pool was renovated in timely manner, no delays and no other issues. If you need your pool renovated, just give them a call. I would give 10 stars if it was possible. Best service, best quality and very punctual.Thanks again. Berik

I recommend this company 100% .The tile crew were excellent. When the work was completed I noticed a minor imperfection that bothered me. I called Kevin and he sent his people immediately to have the issue fixed.If I ever have to do any renovation project in my pool again it will definitively call them.

Good afternoon all ,Didnt have the time to get into your actual review sites so I figured I would write you one in a quick email.Being in the construction industry , I know how difficult is is to find a trustworthy and competent contractor.Houston Pool Renovations is HANDS DOWN one of the best contracting companies I have ever dealt with.Brian and his staff were on the spot at every step of our pool renovation. Exceptional quality and service seems to be the standard for Houston Pool Renovations. I hope I never need another renovation but if I do I will not even bother to entertain another company. They will be highly recommended if the opportunity ever arises.Thanks to all of you for your help.Gene OsborneOwner / Member TROPHY WINDOWS LLC.

Kevin was great to work with and very responsive to our questions and needs. Start up was a little rough given excessive amounts of rain, but they kept coming back until they got our water clear and in balanced!Would definitley reccommend them for your pool renovation or new construction.

Customer unable to post their own review due to not being on Social Media but he wanted us to share this one...From EJ Gilbert (10/2021):In 2005, my wife and I had a therapeutic pool built for her to use for aquatic exercises for her back problems. She really loved that pool and used it for many years. I used it too, mostly just to lay on an air mattress and soak up some sun. In 2014 her back problems and health started to worsen. I started losing interest. I tried to maintain the pool for a while, but it just got to be too much and I let it go.For about six years I did nothing to the pool but let it sit. The pool had black brackish water and the spa had algae growing in it. It was a mess. For reasons too lengthy to explain, I finally decided it was time for a major renovation.I ended up calling Houston Pool Renovations. Brian Snoddy showed up and gave me a quote for a complete, near new renovation. I knew it wasn’t going to be cheap. We were talking major, major renovation work including replacing all the equipment – pump, filter, heater, etc. The clean up work, the new plaster, new pool lights, everything.Brian got on the job. You should see what my “new” pool looks like. Just like it did when it was first built. I am so proud of this pool.Good work, Brian. Anyone that needs some serious pool renovations, or any kind of renovation, needs to talk to Brian Snoddy. He’s your go to guy.

Our pool was way overdue for a remodel. So I was a little scared to start the process. Once I contacted Randy Brooks, my fears vanished!He listened to what my hopes were and what my needs were. He had solutions for all and helped us through the process. I was given 3 different bids, starting with the lower end options and ending with the dream options. We were able to meet in the middle and get exactly what we wanted.We went out to the design center and were able to take our time and really see/feel the different options. ( Lucky for me, my husband ended up loving some upgrades I didn’t think we would get!😊)The workers, who came out to resurface and retile, did a wonderful job. Work was done in a timely manner and was well supervised.We have been so happy with the finished product. There was great follow up on Randy’s end.(One more funny antidote... 5 years before we had our work done, a work friend had their pool done. Looked great. When we were just about ready to do our work, that friend asked who we were using. Just happened to be the same company! He told us we picked good. 😊)

We recently replastered our pool with Houston Pool Renovations (and updated the coping and waterline tile too).Randy did an exceptional job managing this project from start to finish. He really helped us with the process of narrowing down the countless options and did a wonderful job managing the various work crews during an unusually rainy time. The crews were all very hard working and Randy was very meticulous in making sure everything was done perfectly. I’ve done a lot of house projects over the years and I have to say this was my best experience yet. There were no surprises and I felt the project was in great hands with Randy. He’s not only very capable, but was very easy and pleasant to work with. The pool turned out better than I expected and I can’t wait for the weather to get warm so I can swim.

Randy Brooks, the project manager, was knowledgable, professional and the crew did an excellent job. Work was clean, efficient and they made sure everything was done well.

Houston Pool Renovations was such a pleasure to deal with from beginning to end when we had our pool refinished. They were patient with our questions and answered all of our concerns with importance. The quality of the work was beyond expectations. We love our pool again and it is all thanks to Houston Pool Renovations.

We couldnt have been happier with the overall experience with Houston Pool Renovations. Tod Danielson did a great job of managing the job from the initial visit through installation of our Wet Edge surface and new tile. The job was done on time and as promised. I definitely would recommend Houston Pool Renovations to others.

My family highly recommends Houston Pool Renovations! We worked with Randy Brooks this year and had a great experience. From learning about the different finishes to selecting tile, and scheduling the work, Randy was there to guide and assist us through it all.

Contracted to have 16 year old pool re-plastered and spa issue repaired. These guys took contract and did everything as listed on sales proposal, communicated when each step was to be done, and the various technicians did their jobs efficiently and picked up after themselves when they left. The project sales gentlemen or manager was at home to check work daily, and after complete our pool deck needed to be cleaned nothing to do with the work, he stopped by and did and initial cleaning. If you use them request Randy Brooks, but the owners are serious about customer service as well

I worked closely with Randy at Pool Works to redo my plaster, tile and fountains. He is very forthcoming with information to help me with my decisions. He is also responsive to returning calls and text messages. Never did he push unnecessary expensive solutions that I did not need. The pool turned out great. He set my expectations based on my final decisions accurately. I have already referred him to others. Thank you.

They delivered a quality renovation of our pool on schedule and were very responsive to any questions we had. Excellent job well done.

I would highly recommend Houston Pool Renovations to anybody who is looking to update/renovate their pool/patio experience. Brian with Houston Pool Renovations was a breath of fresh air to work with. From telephone calls to let me know if he was running early or late to managing his schedule to mesh with mine, Brian was always helpful, respectful, knowledgeable, and low pressure. The experience I have had with HPR and Brian is the high water mark of what working with contractors should be. Clearly I was very happy with the quality of work, attainment of schedule (finished early!) and HPR team. Well done!

Tod did a fantastic job from the time the job started to his follow up after job was completed.

Houston Pool Renovations did an excellent job with updating my pool finish, hot tub, tile , pool deck and coping. Randy Brooks has helped me every step of the way! He is kind and professional and he knows the pool business. I would never use anyone but Houston Pool Renovations and Randy Brooks!!

From first bids, which were provided years, literally, before we had the work done, to job completion the process was great!

We have a very large pool 27k gallons with a 9 deep end, huge hot tub & are very happy with the end result & price.

Pool Works did an excellent job on my pool renovation! Re-tiled, removed waterfall, rebuilt tiered wall and re-plastered pool....all looks excellent. I am very happy with the final product and would use them again.

Very good job on deck and plaster .job took two weeks with no problems.

Jared was very responsive and professional! They did a great job at a great price!!

Work done looks great. Everyone was very professional. Paid attention to detail. Randy kept me informed and saw the job through to completion. Used company to tear out and repour pool decking and patio limecoat as well as pool repiping. Would definitely use them again.

Very pleased with our pool remodel. I would definitely recommend to others.

The process for contact from the outside looks to be set up for success, the actual organization seems disconnected. Just for a call back I received 3-4 emails regarding contact and then assigning someone to me. 5th email came from person assigned saying he wasnt actually the right person and would transfer my request to someone else. Then i receive a phone call from said guy 2 days later with no knowledge of my initial request so its like a started all over again. Ill pass.

We are a general contractor and we refurbish as well as build new pools as part of our overall services we provide. We have used Pool Works many times and have always been please with their work.

Amazing service did a great job on my Houston Pool Renovation!

Outstanding service by Brian, wonderful company to deal with.

Pool looks beautiful

I built a new pool this summer with the help of a professional consultant ( UBI Backyards) and I acted as the general contractor for my pool. I was undecided about what type of finish I wanted for my pool. When I called Pool Works they were very helpful and set me up with an appointment at their showroom to discuss my options.I met with Kevin and he showed me samples of the different finishes they offered and was very knowledgeable about the pros and cons of each finish. I supplied him with a copy of my design and he was able to quickly work up prices for me. I decided on the Wet Edge Satin Matrix finish in Aqua Blue for my pool and the Wet Edge Primera Stone finish in Azure Treasure for my hot tub. I decide to add the crushed abalone shells to my finish for a little extra sparkle in my pool and I am very glad I did.We had to adjust the install date once due to weather slowing down other phases of the build. The install crew was prompt and professional and the process was very interesting to watch. They took extra time to protect the area around my pool including my fence, home, garage as well as the the tile and the coping. The day after the install they sent a crew out to clean up the slush pit, acid wash the finish to expose the aggregate, power wash the tile and coping to get any extra plaster off and to start the fill up process. I must say they did the BEST job cleaning up after themselves out of any contractor I hired.They used two chemicals (pool tec and beau tec) to help control the plaster dust and ensure a quick and easy startup. This was essential to the process and helped me be able to swim weeks sooner than I would have without the chemicals.We did have a slight problem with one table sleeve being set unlevel. I notified them and was contacted by them almost immediately and they explained my options and we set a date to have the sleeve drilled out and reset. They completed this repair today and its 100% right :)Everyone who comes over to swim is impressed with the brilliant Wet Edge finishes and the quality of the plasterwork on my pool. I am very impressed with Pool Works in every possible way & highly recommend them to anyone looking to plaster or re plaster a pool.

These guys are the best of the best! Couldnt be happier.