The technician was so good at drawing blood it was almost like nothing happened. I really appreciate that because I hate needles. Definitely coming back to this location for any other tests if I ever need them.
Our family have used Optimal Lab 3 times this past year for pre flight COVID tests. Their service was very efficient and convenient and their staff are very friendly and accommodating.
Great serves! Fast resorts! I had my appointment at 9am and my international flight was at 4pm that day.They were able to provide my test results via email by 2pm!Reliable lab!!!
Great atmosphere. Had to stop by there yesterday and check my blood sugar levels and the staff were amazing and very accommodating. I highly recommend.
We got a PCR test here and the service was great. Very attentive and they provided the necessary documents for us to be able to travel. Will definitely use again for more tests and recommend to others!
The staff was was very friendly and professional. There was no wait time for my appointment and they stayed late to get my results to me. I would definitely use them again. Thank you-great experience.
Fantastic service. We required a urgent PCR RT testing for travel, as Walgreens delayed the rest results. Quick and efficient service. The technicians took the samples very gentle and we received the results the next day before noon. Not a cheap option, but it certainly worth the urgency.
Needed a PCR test for my flight the next day and there’s a tropical storm I was expecting to get a call the next morning hoping it will be enough time than a few hours later I receive a call saying it’s ready even after they closed recommend this place to anyone searching for a place last minute look no more
I appreciate the staff for staying late for me. I was running late due to traffic and they were so nice to stay and wait for me. Great service. They were so nice.
Excellent service. Did PCR-RT test and have the result in less than 24 hours as promised. Will recommend this place any time any day.
Easy appointment set up. Friendly and helpful staff. Had covid test results for travel in less than 24 hr.
Great customer service with quick PCR results. Will be recommending to all my friends and family.
My third time to visit Optimal Lab Test! GREAT professional experience EVERYTIME! Thank you team!
Not only a very convenient lab but the people that work there; I want to express my gratitude to Fahmeena Begun, an amazing person with positive and sensitive attitude that took the time to talk to us with patience and gave us peace of mine with very good vibes, and performed her job as an expert, and was expecting our results to inform us as soon as possible; endless thanks Fahmeena!!! God bless you!!!!
Samina was such a help thank the lord she made this process simple and easy!!
Excellent customer service. The staff today went above and beyond to make sure I had everything i needed to complete my sons health testing. They are patient, kind and thoughtful.
Clean place. Great customer service.
Professional, courteous, and available. Thank you for reducing the stress and calling us when the test is done.
Wonderful in and out service;very pleasant and very professional i was helped by Whitney, i would definitely recommend this lab testing facility to anyone in Houston
Very quick and efficient office! I called and came in the same day to get a PCR test needing results by the end of that night. Came in to test in the afternoon and received results that evening. Very nice staff as well!
I recommend them 100%First time I’ve been there. All of the employees were so nice and understanding. The owner went above and beyond to help meThanks!
I would recommend this lab! Very Professional and answered all my questions thoroughly! Time was very quick! Waiting on my results is the last step! Thanks again optimal lab
Did a test there, they are open 6 days a week, and employees are kind and nice there, and very patient to explain you all kinds of questions. Very helpful. I had a good experience there. Their price is fair. A good place to go if you want to any test. Include COVID-19 test, they only offer 24 hour result service. It is the place you want to go if you have an emergency that need the result in 24 hours. Overall, it is good, I will do business with them again if I need to.
The woman at the front desk was very informative in helping me with my test. The process was quick and easy. I highly recommend
Great place it was my second time for DOT drug testAll employees very professional and good attitudeI would give them 1000 stars ⭐️ if i could thanksAgain
I went in on Saturday not knowing that they close at 2 and they still let me take the test I needed! Super friendly and clean environment!
When I came in Optimal Labs for a drug screen per company request , I went there because it was suppose to be the closet to my house in the 22 years working in my field and getting drug screens I never in my life I was treated like a I was on parole , She first requested me to take everything out of my pockets , keys, wallet, jackets etc , and I complied , then she said to go wash my hands and I did that , then she instructed me to do a a full body pat down and I did that in which I thought that was a little bit extreme, then she told me to pat down my private area and requested me to touch my private area for the second time , that when I knew something was wrong because , I told her that was my private parts , for someone who suppose to be Muslim and had no doctor or nurse on hand I felt humiliated and violated , I decided that I wanted to go somewhere else and cancelled she refused to excepted my requested and insisted that she would call my company and tell them that I refused a drug test and that would allow the company to rescinded the job offer , but thank god , the company decided to allow me to take it some else and I passed it , the moral of the story , if you are black or brown person , my observation this lab technician will profile you and will treat your drug screen like a parole hearing , be careful or find someone else to do your drug screen .
I would recommend this place they were very helpful. I had great service here they called my name quick there was no wait time. Place is clean inside and they followed the covid protocol thank you for your services!
Working with Optimal Lab Test has been amazing and very hassle free. Great customer service and prompt responses. Very much appreciated.
Quick and easy process and I got in and out in under 15 minutes with Fast and speedy results! Highly recommend!!
This is the best lab I have ever been to. They are super nice and friendly. I got my pcr test within 24 hour.
Erick was very helpful and knowledgeable. Thank you for going out of your way to help!
Was so nice and very fast didn’t have to worry about waiting for a long time or nothing very great service thank you so much!!!
Let me try to give this lab 5 star rate.i went thete to get PCR test before flying back to my country.the place is good and good hospitality from the staffs there.i get my result within 24 hrs to able to check in with the report.thanks for the help
Great place, because they have great people working there.
Very friendly and kind staff. Had my DOT exam done here.
I would recommend Optimal Lab Test to everyone who needs to get a PCR test. You will find efficiency, reliability and proper service.
Very help full and friendly staff.Went for PCR test required for international travelling, test was quick and results in the very next day.For people who are on critical timelines for PCR results , this be the place
This was the best place I. I could have gone too life changing. Quick process friendly and results back on time. Thank you very happy and satisfied with my results I feel at peace.
Terrible place. You schedule an appointment for a drug test, and once you arrived to your scheduled appointment theyre not able to do it, and you have to reschedule your appointment, and then arrive on time, and again reschedule your appointment, and again and again
Good ppl excellent service indeed ....
Great service here. Rosa a new nurse there was really nice, although being her first time she seemed nervous but she was really nice along with the other doctor. Got results fast and Im satisfied with this service. If I ever need to do a test again I will come back here 5star
Awesome service 👍🏽
Excellent service. Needed a 24 hour covid PCR test for international travel and drove 30 mins to this lab. Samina was very thorough and patient.
I don’t exactly enjoy visiting labs, but this location offered convenient and quick (2 days!) lab results. They were very forthcoming with any questions I could come up with since I was so unfamiliar with the process. With my schedule I have to make last-minute appointments so I love that they’re open on Saturdays. They have a lovely office and very friendly staff, and they’re pretty good with their wait time. I would definitely recommend them if you need results that are quick and cheaper than most insurance rates would allow.
I went to this place for a DNA test and they were very professional and helpful in every way. I highly recommend this place
Nice service staffs and service. I will definitely recommend this place.
Service was quick, engagement was professional and results timely.I recommend it!
I’m so glad I found this Place. I sent one of my employees here for a drug test. The place we normally use was closed and this place offered to come in after hours to help us. I was so amazed with their customer service and communication. I am have decided to switch my business to them and send all my employees here.
Great people... fast service and friendly staff. I recommend this place.
I really like how fast they are .. very patient..kind . Professional
Whitney gave me great service!
Great last minute testing! They have a variety of tests to offer including B12 and allergy testing.. I had a wonderful experience and the lovely woman who helped me was very nice and makes you feel extremely comfortable. I would recommend! 10/10!
Great experience, given this Covid-19 situation, I felt safe with all the safety measures this lab took. Most of all, their prices are the best in town. Highly recommend this place.
I was told this test would work for traveling to Hawaii and it DID NOT WORK!!! Im now on quarantine in Hawaii and they will not rent me a car either. Im praying to hotel lets me check in
Very quick process
An outstanding service and good prices. I do recommend them. They are very professional.
Decided to come here after doing some research to get some test done. Both of the employees there were the sweetest and very professional. They offer a lot of tests to be done here. Most definitely will return for future testing. Very clean!
Thank you results came back quick
I went on Saturday, which is extremely convenient, to have a DNA/paternity test. They were very help and made sure I understand what was going every single step of the way. I will not only recommend people come here for any lab test, I will put them in a van and drive them here myself. I am forever in their debt. Thanks for everything.
They have the best customer service. I have been here for testing for school and they are affordable and fast. I’m letting all my college friends know about this place.
Went in and it was clean and very informative with the employees there..I had Rosa and she was very helpful in describing the process..I would recommend this location to anyone looking for a clean safe and friendly environment.
They stayed an hour late to get me in on a Saturday! Outstanding service, clean facility, professional, knowledgable, and friendly staff. 5 stars Easy.They are also very communicative having no problem directly messaging me the location information. To me this is so helpful.
Just tried using Optimal Lab Tests after using a major chain lab company for a year for pre-employment drug screens and its a huge difference from my old process. We have only been using them for about a week and already the customer service has been exceptional! We received results super FAST, like in the same day and the price is super competitive (less than what I was paying before to send new hires for drug screens). Having hours on Saturday is a huge plus as well.
Customer service was Amazing! I had to get blood work done and I HATE needles, but the doctor talked to me while she inserted the needle and I barely felt it. She made me feel comfortable with her drawing my blood. She is an amazing woman and a beast at her job.
Overall great experience! Went in and out, 30 minutes max. Rosa who attended me was great and professional made the experience easier & enjoyable. Definitely recommend.
Both owner and staff was very accommodating. Lab process/result was done in the same week and I was very happy with the service. Excellent customer service! Highly recommended!
Great service, very friendly staff. Made an appointment so no wait time and I was in and out in less than 10 minutes for a full panel test! Prices are also reasonable, thanks!
They were helpful, and accommodating. I highly recommend!!!
Excellent service. He was extremely professional and friendly. Id highly recommend this place if you are looking for quality drug screening.
Optim Lab has exceeded my expectations. I was looking for a lab that could do a paternity test within 24-48 hrs. I am a 45 year old adoptee and i have been looking for my biological parents for years. I finally got a lead on my father and we had been communicating. His birthday was 08/20 and we were trying to get results by his birthday. The only problem we were having was he works off shore so we could never get together to do the test. Optim, was so helpful in working with us to make this happen. With all that said, they made it happen. We were able to get results on my DAD birthday. Yes he is my Father! It was the most happiest Day for both of us.
I highly recommend!! Awesome service.
I stopped by for some blood tests. The staff here was absolutely amazing in helping me deal with my apprehension of needles. They spent ample time looking for a suitable vein so as not to have to stick me more than once and when it came time for the deed, it was very gentle and painless. They flawlessly drew 4 tubes and had me out the door in 15 mins start to finish. The service here was amazing and I will definitely will be going back for any future blood work.
I just came out of this test lab and let me tell you best place i ever been, they make you feel welcomed and they make you feel comfortable. They explained the tests to me and helped me by narrowing down my options with professional opinion l. HIGHLY RECOMMEND
Very polite, blood sample was taken very efficiently and felt no pain just a simple sting. No wait time what so ever, was in and out within minutes. On top of that, Samina gave me very useful information to improve my health.
Doctors referral is not required. Testing was done quick, and it was affordable. Sameena was very friendly and welcoming. Highly recommend!
Fast turnaround with results!!! They will cater to clients needs, love it.
Here is very good customer service , I have done immigration medical exam here they are very quick and friendly with customer. Really good
The whole process took less than 10 minutes for an instant result for a 10 panel drug test which was $39!Sofia was very professional, kind, and informative which made the experience very easy! She can even email your results. I would definitely recommend Optim Lab test if you need this service as a condition of employment.
I came here for pre-employment screening. The location is easy to get to on Highway 6 and Westhiemer. The service was courteous and fast! The place is extremely clean and pleasantly bright. Ive been to other lab testing facilities and this one easily ranks in the top 1%. Overall a GREAT experience !
The staff is really friendly and helpful!!! So glad went here.
Very professional and polite lady (Sameena Mazher). She clearly explained every step of the test to me. No delays, no waiting in line, and thorough excellent service.
Great facility. Very caring and well mannered staff. Ive been a few times for different tests that I needed for court and they are quick and ready everytime.
The staff is really nice and helpful.
Very friendly! Knowledgeable of various tests and extremely clean. Affordable prices as well. Will visit again for all future lab tests!
Very great customer service! Kept you informed all the way through your time there. Fast, informative, & clean. Excellent response time & test results. Thanks again!
Went in for a random drug screening was a little late, the lady was super nice. Turned around and came back to stay late to help me. Im vary pleased with the customer care.
I brought my son here for routine blood work ordered by his doctor. My son hates needles and was not so cooperative (mind you, he’s 17 years old). But the staff here did a great job at easing his fears and were able to proceed with drawing his blood with no issues. They also accept insurance. I highly recommend this place.
Found this place on Google, called nd spoked to someone named Eric (dont remember his last name) but he was very kind nd polite nd helped me with pricing nd location. Got lost getting here lol. Upon arrival nd entry I was greeted by a young woman by the name of Rosa, very sweet polite nd awesome worker. Had a nice conversation nd didnt take no more than 5 minutes (for my procedure anyway) Highly recommend her as a go to, she might be new but she definitely knows whats she doing nd very helpful. If I need to Ill definitely be back here I dont mind the drive. Thanks again Rosa youre awesome!!!!
Wonderful place, professional, clean, welcoming and friendly staff. I will definitely recommend it! I had an amazing experience!!
Great service. I was in and out & had my results in 2 business days.
The staff was really friendly and accommodating. I would definitely recommend this lab to anyone who needs a drug screen.
Awesome place. Took teenage son for drug test. They waited for us past their closing tim . Im so grateful for them.
Sophia was so patient and it seemed I was there for under 10 minutes I recommend this lab to anyone without patience.
Excellent option for testing in West Houston in a welcoming, friendly environment. Highly recommended!
I came to to do a drug test and I love them and good works Ms. Safieh was so good to me thank you all
Very cheap and affordable, excellent service. I highly recommend
Came in for a last second drug test on a SATURDAY! While everyone was else was closed, and got everything handled super fast and efficient. Great staff!
Went in for DNA test and had the results 2-3 days later, SUPER FAST service and so friendly ! Highly recommend !
Very quick and affordable! Super nice customer service