Unprofessional and unorganized. I set up an appointment online and filled out my info, and when I arrived they didnt even scan the code I was sent for the appointment. They told me theyll call me then email me the result of the rapid test within 15 to 20 minutes, and after over half an hour I ended up calling to ask for the results. The person on the other line started laughing and said theyll send it, but 10 minutes later I had to call again to ask for the email. All around messy, and the customer service is bad.

Highly professional service. Easy and quick access to getting the lab work done that we needed. Overall we will be back in the future for any lab work that we need. Would not consider going anywhere else!!!

Great experience. Very clean office, well organized. Highly efficient. Staff was pleasant. Got fingerprints, staff that performed task did a wonderful job.

Scheduling and changing the appointment was easy. Staff was very friendly and efficient. Clinic was spotless and they cleaned iPad after I used it. Lab tech was friendly and did her best to make it as comfortable as possible. Would recommend!

I went in for a COVID test. I was directed to the kiosk for sign-in. I doubt it was sanitized before me and I watched a number of people come in after me to sign in without sanitation. Makes me question the chair I sat in, whether the lab tech washed her hands, etc. I didnt observe any cleanliness protocols. In the future, I would take more initiative to ask those questions and assure myself of the cleanliness of the facility.

The staff was very friendly and courteous. Nerves were a big factor prior to my test, and they put those all at ease with their open and informational approach. Highly recommended to anyone seeking a quick COVID Test result!

Got me and my boss in at the same time even though online our appointments were 2 hours apart. A phone call got us right next to each other. We were in and out within 10min it was great!!

Amazing experience and very kind and gentle. I went to get my Covid 19 test and they were absolutely professional and welcoming.

Temi was great at letting me know what I was supposed to do.

Fairly quick & convenient. The facility itself and the waiting room was a bit small, making social distancing difficult. Employees were professional and friendly.

The person who drew the lab work was excellent but the wait time in the Lobby during covid is unacceptable. I had an appointment at 1 pm and did not see the lab tech until 1:45. I was in a small waiting room that did not accommodate social distancing with anywhere from 4-5 people in the room At the same time. Since the process is signing yourself in via a terminal, there was not a receptionist available to request to be called outside while waiting in the car.

A great and awesome company and staff to work with. The staff here tells us thanks for making the switch to ARCpoint Labs

I have appointment for testing when I get there they didn’t answer my phone call for one hour

The staff were polite and friendly.They were punctual on the time they specified for results.

I had an appointment, got there on time and was dealt with immediately. The process was quick, accurate and safe.

Had to utilize there services during a hectic time of Covid. Very professional and clean, sterilized location.

Very accommodating and received results earlier than promised !

Quick covid testing, organized and results in quickly.

Wonderful, they were very polite and very professional.

Wonderful and splendid service. Testing was very good

Good business, nice people working there.

Nice clean drug testing lab in Houston, would highly recommend!

Quick and simple fingerprinting appointment.

Very professional and got my lab results earlier than expected.

Very friendly and fast!

Service was prompt and friendly.

Quick and easy.

Fast efficient service

Excellent service.

Easy, Fast and Reliable

Professional and courteous

Quick, simple, professional

Very clean and professional setting.