I spent over $600 and had him fix a noise I found in my AC only to have my check engine light come on two weeks later after getting it out, when I called him about it he just basically told me that theres nothing he can do and didnt understand how hard it was for me to put it back in, after I told him everything should have been fixed. He made it clear he wouldnt do anymore work for free and he didnt care. Im livid.. its hot, and I trusted him as a single mother with no male input!

Omar is perhaps one of the best service people I’ve come across in a long time. They are honest, professional, thorough, and affordable. One of the few mechanics in the city that doesn’t try to suggest 10 million things being wrong with your car. I’ll definitely continue using this shop for my car care needs in the future.

Ok give this man my up most RESPEÇT. Wonderful place great mechanic. Its a very special place and a very special man that I had the pleasure of meeting at this place the owner helped me when he didnt have to me when he didnt have to. May he have a blessed day and life thank you very much.

A few years ago the dealership had my car a week and couldnt find out why my A/C blower fan wasnt working, they wanted to change out the whole wire harness for $1500, I said no and went to this shop, In less than 2 hours, they found a disconnected ground wire coming from the fan motor, fixed it . And more recently put on a catalytic converter and O2 sensors I had already bought and now the car has passed inspection...Thank you Sackett auto repair and Jerry Guerrero

I have been going to sackett for years now. Theyve always been honest and fair to me. I recommend all my friends to them.

Literally, they know anyone that walks into this shop by name even if you think your job is to small for them to remember you. I have been coming to Omar and jerry for 5 years now and Ive neverrrrrrr experienced such clean mechanic shop, professional personal, and men that are so detail oriented . If youre looking for a mechanic you know these words Im writing are rare. This guys take their jobs very seriously and precisely. Idc how far I am with car issues. Im waiting getting towed to them and to them only. They work as a team so everyone is on the same page about progress of your vehicles needs. Im actually bummed out that I didnt think to leave a review years ago but Ive never left one before so it was only right my boys at Sackett got the first one! My Mercedes is with them as I write this. I miss it but I know its in good hands and it will be perfect unlike how I dropped it off when I pick it up. Thank you guys!

Fast turnaround time and very competitive rates. Worked on my 2015 Jetta and was very transparent. Highly recommended.

I initially found Sackett Auto when I was looking for a repair place next to my house after moving from further outside the city. I saw Sackett had great reviews and brought my car in.I have little technical knowledge of cars and was nervous about feeling pressured at a car repair shop the same way I did at my dealership, but Omar guided me through what repairs were needed for my car and went above and beyond answering every one of my questions. He is transparent and prompt about communicating what is needed and the price of the repairs.When I was in the market for a new car, Omar gave me great advice/pointers on the car buying process which is why I take my new car to Sackett too. I recommend this place to all of my friends and will continue taking my car here as long as I can.

Omar & his team are the BEST!! He was very thorough & detailed in both explaining & investigating why my steering wheel kept locking up when my car made sharp turns & when reversing, even when driving. It is very rare to find an honest car expert these days. Thank you very much for fixing my car issues.

These guys are awesome . Took my car to get the struts replaced and it was done quickly and quoted me less than ny nechanics ive been using for years . Noticed a small problem while they were down there and offered to fix it with no labor costs because they were already down there . Truely standup guys and would reccomend them to anyone. Definitely will be my familys mechanic from now on

They move to a new location and they really turn out to be better great 👍 service

Thank you Omar! Y’all saved the day by fixing my starter. We were back on the road the next day thanks to y’all. Very fair prices and honesty. We will come back if needed!

Honest folks with honest pricing. Fully recommend! Been using for years!

I broke down on the road.Sackett arranged for a tow truck, and had my truck fixed that same day...

Efficient repairs with genuine customer care. Couldnt imagine having work done anywhere else!

The place appears like a low-end shop, but its one of the best repair shops near downtown. I delivered my car and they gave me a ride to work. Extremely friendly staff, good repair work, and good rates. Maybe on the higher side with regard to the cost, but overall it seems worth it.

I love these guys. I called, and they were knowledgable about my car. They are efficient and effective.

Made sure everything was good to go. I love this place and will be coming back again.

Omar was incredibly professional and patient. He made sure I understood the issues with my vehicle and the options for repair. He quoted me for a price that was more than fair and below quotes from other shops for the same work. Work was completed quickly and around my schedule. I highly recommend.

I work in downtown Houston and needed a reliable place to get down to the root cause of my Check Engine Light. I only had 2 days left before the end of the month to get an inspection and registration. I randomly called Sackett and told them my problem over the phone. The guy on the phone was very familiar with the engine codes I was receiving and sounded pretty confident he could fix it. They had my truck diagnosed, fixed AND inspected before I got off of work for less than $200. They even dropped me off and picked me up from work. Excellent customer service. They were very kind and not condescending. I had a calming peace when I dropped off the vehicle and didnt feel nervous thinking I would be ripped off like most auto repair places. I waited a few days to write this review, because I wanted to make sure the check engine light did not come back on. So far so good! They even fixed my A/C blower hose that needed to be adjusted. I had been riding around Houston in a hot car, not knowing it was a simple fix. These guys are great, honest and reputable!

Excellent customer service! Omar explained what was wrong with my car in easy to understand terms and was transparent about costs. Now my car runs great and I will be returning for future maintenance.

We highly recommend Sackett Auto Repair. My wifes car died far from home and we came to Sackett because it was the closest shop. They diagnosed the problem and did the repair for a fair price (confirmed by a comparison to the auto shop we normally use). The work was done promptly and the car now runs fine. My wife could have been stranded in an unfamiliar area of town and they took good care of her. Thanks Omar and the rest of team at Sackett!

Brought my car in for an oil change and general mechanical inspection. Omar and the team were thorough, welcoming and informative on all of my questions from rust factors to AC. They went beyond and were just great! Loved my experience there and very highly recommend!

Absolutely BEST customer service I’ve experienced at a mechanic in years. Thorough work. Honest and up front about that I needed and what was optional. I had them work on my dad’s truck after it made its way to me when he passed way; I was nervous about the extent of work it might need and the cost. Not only were they competitively priced, the repairs were timely and there were no hidden costs or gotchas. Bonus: They were so kind about working on his truck under such sad circumstances. Highly recommend!

Good people. They keep everything transparent and complete work in a timely fashion. They do a fantastic job!

Ive been going to Sackett Auto for many, many years and a couple of locations. I only go to the one Jerrys at on Austin Street. Jerry was service manager at a different shop. After a change of ownership he opened his own shop. Most of the mechanics and staff went with him. As a woman I appreciate Jerry and Omar his service manager. They are always ready to explain in layman terms everything that needs to be done. His prices are always fair

Omg!!!! AMAZING SERVICE AND HOSPITALITY!!! Honest and legit. Omar not only checked one of my tires I was having problems with but he went above to check all four total and sent me on my way. Very quick and efficient service.

Very nice man, Omar I think was his name, at the front desk. I had to have my AC checked out, a valve replaced and refilled Freon and it was $140. I felt the price was reasonable and they were very helpful and explained everything along the way. I will definitely be back for other truck maintenance.

They were very nice and proffesional.. they fixed my tire really quick and checked to see if I had any other problems... Really good place I recommend it.

In the beginning service seemed great but spent to many times in there it felt like a revolving door as many times I was in there never fixed the problem even after putting another motor. The motor they put had bad turbos ,needed new motor mounts that I think they should of replace but didnt etc these guys kept giving me excuses had to go somewheres else and now I never have problems with my vehicle their excuse was these cars are like that. Also the motor these guys put was for a 335 not a 535i motor why I know this is because the turbos are position differently on each of the motors so either these guys knew what they sold or just didnt know regardless I would never go back or recommend anyone

Omar is the epitome of great customer service. Trustworthy and a real value. I contacted Sackett because my nieces Jeep Grand Cherokees rear view mirror had disengaged from her windshield. We needed a same-day fix. Omar was so helpful on the phone, I knew he would solve our problem. When the first adhesive his mechanic tried failed, Omar called a friend at the Chevy dealer to asked for advice. The mechanic at the car dealer recommended a special adhesive that they used. We were in a hurry to get back on the road and Omar volunteered to pick up the adhesive for us on his lunch hour. We grabbed a bite to eat and returned to Sackett where the new adhesive was applied. Mission accomplished!

Very honest mechanics and a pleasure to work with. They take the time to make sure you are getting the best service at the best price.

Brought my Honda in for Head-gasket replacement , Omar and Jerry that I spoke to treated me with respect and had the job done sooner than I expected. I will be doing business with them going forward , I would recommend them to anyone that needs work done.

Pretty quick about getting your car serviced

I had taken my truck to another shop (RMS) which had really high reviews, which turned out to be a total disappointment (see my review of RMS). I found Sackett Auto Repair who was recommended by The Auto Doc Repair Shop for the type of repairs I needed. I called Sackett and spoke to Omar who was professional and courteous. I explained what repairs I needed, and Omar gathered some basic information and with in the hour I had a written estimate emailed to me for the cost of the repairs. I needed a new timing chain on my 2010 Ford F150 and some other minor work so the truck would pass the annual inspection. I brought the truck in for the repairs. Omar called me back shortly and found an oil leak from the oil filter adapter plate gasket. This is were the oil filter screws on. The previous shop never mentioned this after they did an oil change, I did not need. So, I had Omar at Sackett Auto Repair include this in the repairs. The turnaround time for all repairs was 2.5 work days. Which was surprisingly fast! When the repairs were completed Omar even offered to pick me up from my home and bring me back to the shop. That was great! Made my life a whole lot easier! After paying the bill. I drove the truck home. The truck felt like it did when I bought it brand new in 2010. I could not believe how responsive it was. These guys did a great job, for a fair price. I would highly recommend them to any one who needs automotive repairs. Great job Sackett Auto Repair. Omar you just won over a loyal customer.

Rafael was quick and effective. Charged me a fair price. I think I found my new mechanic.

This is the place to get your car service. Omar and Steve completely explained the service that was done, and also informed me about the service that still needed to be done. So if you need to get your car service and want peace of mind. This is the place, I highly recommend this shop

We had a really good experience at this garage.The manager was really kind and helped us the same day we delivered our problem.- fair price- good and fast service- good communication

Highly recommended by people. Definitely did not disappoint

I had some minor repair work done recently on my wifes car. Brought it in at lunch time and the part was delivered and the car fixed before close. Also I was having an issue with the mirror on my car that Im sure a dealership would have gouged me for, but their mechanic took a quick look at it and fixed it right there on the spot. Didnt even charge me for it.These guys are very friendly and professional. Highly recommend!

I needed my truck fixed ASAP and Omar helped me out big time. I explained to him what was wrong with my truck, and he was accurate in making the suggested repairs. To add on, I was given a free ride to work also which made the biggest difference in making it to work on time. If you are new to the Midtown area or have been here awhile, Sackett Auto repair will get the job done.

Love this place! The service is always great and they never overcharge!

Had a bad day that ended with my belt blowing up on my car. On a Friday afternoon these guys took care of me and I was back on the road faster then I could imagine. Great people and great service.

I have been taken fleet truck to Jerry for years now. With no problems. Price are very fair. And i cant remember ever having to take back any vechiels back for a redo. And if this mean anything. I send my daughters to Sackett to get her car fix there too.

Think we finally found an auto repair shop we can trust and afford. They got us up and running from one day to the next. Highly recommend them. I can now say, Yeah I know a guy. when someone asks about an auto repair shop. Cant say it enough, very satisfied with their service. Thank you for getting us back on the road.

Sackett is awesome! I drive a 99 Jeep Cherokee. I was recently traveling very early in the morning through Houston, on my way home to Austin, when we were run off the road by a drunk driver. We clipped the median pretty hard. Lots of undercarriage damage, and the front left wheel close to shattered. I put on the spare and mapped out the closest shop with the best reviews, which happened to be Sackett Auto Repair. So, I limped the dying Jeep over. I met with Jerry, the owner of the shop, and Omar. Both very professional and friendly guys, they expedited an inspection of my Jeep to get info out to my insurance. Front drive shaft U-joint smashed, sway bars and control arms completely wrecked, exhaust manifold cracked in two places... Long story short, my Jeep was totaled, but I had it repaired nonetheless. The guys at Sackett did a great job, and the Jeep runs better than ever. Upon pickup, I even pointed out a noise I had long dealt with, wondering if Jerry could find it out. He found and fixed in minutes what my dad and I both had been stumped by for months. My only complaint is that I dont have an Austin location to go to! Must make sure all accidents occur in Houston from now on. :) Thanks Sackett!

Omar is the best. Extremely helpful and quality work.

Awesome!! Very informative. Got me right in!! Great prices!! Thanks guys!!

Fantastic experience! Omar was extremely friendly and helpful.

Similar to another reviewer below.. in the beginning service seemed decent but than I kept getting told that my issue is not what I was really told initially by this shop and that I just need a new part to fix the problem which they had days to troubleshoot. I had the same experience last time I was at this shop. I was charged a $130 diagnosis fee and left with my car worse off than before (my subwoofer ceased to function all together.. It was working intermittently before). I tried to contact the shop after leaving, just to get some more information about my issue and I was completely ignored. Seems like the motto here is to charge customers high diagnosis fee and then just tell them they need a new part. Went to another shop and got my issue resolved in less than an hour without the need to buy any new parts whatsoever. Bad workmanship and horrible customer service!

My review comes with a story. Upon 2013 Christmas break I drove my Saab 9-3 to Houston while it was apparently leaking oil the whole ride in. It took about three starts to get it to Sackett Auto Repair (located on Austin St.) Jerry, called me to give me the bad news. I blew the engine!!!Not only did the guys keep an open line of communication and try to visit multiple salvage yards to find a great price for the replacement, they even DROVE MY CAR BACK TO AUSTIN AS A COURTESY and let me use an extra Shop vehicle to get home and back to work. Without their excellent customer service and wonderful caring attitudes this bad situation could of been a lot worse.A million Thank you to Jerry and Omar. You guys are awesome.

Quick and easy on my pocket I received what I needed

Excellent service, alway takes care of things right.

Professional and reasonable

Very knowledgeable and friendly. Never a problem afterwards.

They did a great job repairing my car. We were traveling through Houston and experienced car trouble...not only were they courteous, they were very efficient and fixed our car the same day. They were extremely accomodating. We are so thankful for their hardwork and highly recommend them!!

Love these guys they let you know upfront what the problem is and how much before they to the work. Thank you for the great service

Jerry is a great guy with integrity and is honest Omar and all the technians are top notch and I can count on them to never be strandedThankx Guys

Staff seemed highly knowledgeable

Jerry and Omar are the best and truly honest mechanics!

They do great work I highly recommend these guys

This man was selling a car so I went up there to look at the car and test drive it he walked off and said I dont have time to wait without explaining the car to me he dont have time to wait he said you have time when its someone elses money I would not ever recommend anyone buying anything from them because if you dont have time to explain the car if something gets broke you dont have time to fix it if i could put zero i would his name was eddie very nasty man and i dont see how this place is open

People are friendly but the price of repairs are shameful even with money.

Pulled in waited a few minutes for help but no one offered to assist me..?? so I left

Excellent service

It was a very good experience!!!!!!!!!😊😊😊😊😊😊😊😊😊☺️☺️☺️☺️☺️☺️☺️☺️☺️😊😊