I had a leak in my apartment late one night. I called the Emergency line for maintenance they responded really quickly within 5 minutes of calling they took care of it right there and then and had it prepped for the next morning. They had to repair the ceiling and the carpet where it was submerged with water. They came out and did it within the following day or two and they did an amazing job. Thank you Management for your hard work. Maintenance; you guys are great! Thank you for hard work. 👍

I love the community living. And the staff is exceptional especially the Manager Meela. The reason I have stayed here over (2) years..

Hands down Top 5 Rating... What would I do without the staff. Especially the people in the front office... Absolutely outstanding people... especially when I was working out of state... They made sure my stuff didn’t get stolen from my front door. There was no worries anyway because the apartments are safe and quiet and just flat out peaceful... hands down best apartment I’ve ever stayed in. Good People... Good Friendly Neighbors.. Safe neighborhood.. The Gym and Pool are awesome .

I have been in my place for over 7 months now, and I really do like it here. The Staff and Management Team are extremely friendly and helpful. They are very attentive as well. The apartments are very spacious and fits my needs. Very accommodating. The gym and cardio rooms are really nice as well!

I love my apartment but I gave it a three because the walls are extremely thin! Take this warning, if you move in here you will hear everything above, below you and beside you. I can hear simple conversations at a regular volume from my next-door neighbors. My above neighbors won’t stop stomping and walking heavily all day every day no matter what time of day, and their dog runs back-and-forth constantly above me. My below neighbors have a sound system that rattles my whole apartment. And this is at anytime of the day. If you’re OK with noise all around you, you’ll love this place because you can definitely hear everything. But if you’re like me, and like peace and quiet, take a second thought. It is absolutely ridiculous that any company would build apartments with walls that are paper thin. Beside this noise issue, I love my home and the office staff is amazing.

Disappointed in the staff, maintenance and overall experience here. The apartments have now changed management and name, but I see no signs of anything better. A daily walk with the dog, you can see trash everywhere, landscaping not appealing, pool is disgusting, lounge firepit area has NEVER worked and lets not forget the train that goes by ten times a day. Management needs to get it together and focus on the problems at hand. They closed the pool down Saturday saying they didnt notice all the slime, algae and green tent to it. It took my husband to go in and complain. Come to find out they ran out of chemicals and cleaning products along time ago, but still letting people swim it. Amazing and ridiculous!!

I have really enjoyed living here, the staff and maintenance have been absolutely amazing. I was a little nervous selling my 3 bedroom house and moving into an apartment, but that was the best decision I ever made. Maintenance is awesome I had a problem w/my AC and from the time I told the office and the time it was fixed was like 30 min at the max. I just renewed my lease for another year, absolutely love living here.

Packages are coming up missing. People are stealing Amazon drop offs from the porches of the residents.

I have been here for about 6 months and I can honestly say I love it here. I sold my house of 15 years, decided to downsize and it was the best decision I ever made. Liz was amazing walking me through everything and has been so helpful with anything else I have needed. When we had our first cold snap there was something wrong with my heater. I went to the office told them the problem and someone came and replace my thermostat within 15 minutes. All of my family and friends who have visited have said they love my apartment . I will for sure be renewing my lease in August.

Since the new management has arrived, residing at this establish has been a complete and udder nightmare. Lets start by saying, the ONLY decent thing about this place was Jay, Brittney and Nouvea DO NOT follow through on their agreements, and will charges fees on top of fees that are not owed to them. One month I was charged 2000$ for a one bedroom apartment, because they kept returning my cashiers checks and saying I owed late fees, then a 300$ eviction fee, AFTER I went a week without eating to pay them their last fee. I went in and told them that they had me drained of money, and Nouvea wouldnt even look me in the eyes. They also filed my 60 move out letter late, and are charging me extra for that. Had cops beating on my door at midnight, and had sued me. I lost a fantastic job, attempting to go in and resolve this issue, and even after that they are going back on our agreement and are charging me thousands of dollars, and stating that I broke my lease. EVEN AFTER I PAID OUT OF IT. I would live in the backseat of my vehicle any day, before accepting a year of rent free refuge.

I live here since August 2017 and the first administration had the place very clean! the last two administrations have NEVER cleaned building 12, the floors are full of garbage and liquid that leaves the garbage, everything is nasty! I love this place because is quiet and nice but I prefer a clean place. In the office they only tell me that they dont have the machine to clean the floors! When I renewed last time they told me they would clean more often and they never did.

The staff here at West Lake have been BEYOND AMAZING! Specifically Liz and Meela!From the very beginning during my tour and application to the very end upon my leaving. I can not recommend them enough! Any small minor issues I had the maintenance team was on it!

We recommend The Pointe as all the ladies (Brittany, Nuvia & Christie) are wonderful. It is a great community that has many events throughout the year. The property is gorgeous & we love our apartment. It is so well insulated that we have not had to run either heat or air since moving in a month ago which is a huge savings on our light bill. We downsized from a home to the apartment and have not regretted our decision. We love being apart of this community.

I have lived here since Harvey in 2017. The complex has always been a quiet, peaceful, clean, safe place for families. It is also in excellent proximity to schools for the kids; with Lakeshore Elementary next door and West Lake Middle School less than 10 minutes away. I highly recommend this complex and its outstanding staff. They are knowledgeable, polite, and always willing to go above and beyond for their residents.

I have had so many issues since moving here. None of the issues gets taken care of and there’s always an excuse as to why they can’t get it done. They won’t power wash the buildings, elevator half work, and staff is rude. I thought I was doing good coming to this community but I’ve been very disappointed. I’ve been complaining about my front door for two weeks, and still haven’t gotten it fixed.

The staff are very friendly. I just didnt like that I had to fill out an application to be place on the waiting list for a floorplan thats unavailable.The place looks worthy, clean, and the prices are pretty fair, so Ill give them a second chance and go take a look.

The property is beautiful but the apartment manager is a liar who will always try to turn actual issues into something YOU the resident did, your problems will always be minimized, and the actual workmanship is so shoddy that drawers don’t open properly, the paint job is poor, parking is impossible.When we first moved in, our washing machine spewed water everywhere.More recently, we have had literal sewage spill into our apartment and no one did anything until we were persistent and annoying. Maintenance people will also lie to management about the issues that spring up in your apartment. (Even if professionals are called and they aren’t at ALL involved in the resolution of the issue.)DO NOT recommend.Edit: They have changed management and it’s the same song, verse 2. DO NOT RENT HERE.The complex has trash littered everywhere. There have been nights where we can’t sleep because there are people yelling in the parking lot (airing out their drama, domestic violence, etc). It’s really astonishing how much is tolerated by management. When we have registered noise complaints, they have done nothing. We’ve been talked down to, belittled, and to be honest, I don’t feel safe living here.

The only problem I have is the water pressure in my shower it sucks. I have to keep pulling the plunger on the faucet to keep my shower going. May seem simple but after a long day working outside I want a good shower especially when Im paying 1200 a mo the for a one room apartment. No need in talking to the staff they dont care they just tell you what you want to hear and move on. I wont be renewing my lease and know several others who wont either.

The designers who worked on this complex hit all the high notes. We love our floor plan and kitchen layout. Everything ties out, and the appliances are good quality. Yes, this is a new property, but the office staff are very conscientious while juggling about a billion details. The pool and exercise equipment are great. Its a good place to be in Houston. We love the location and the value.

WORST EXPERIENCE I have ever had when apartment shopping . I drive by the apartment complex daily and was thrilled to finally check it out ! As soon I as walked in I had to wait 20 minutes for someone to even acknowledge me and my mom . Next when I said I would like to see the apartments the lady kept drilling us about prices which was something we arent worried about . We wanted to see the quality of the space . So she finally takes us to her office and pulls up the online floor plans (they ran out of printed ones) she gave us ATTITUDE when we said we wanted to see all one bedrooms . AFTER 10 minutes of constant attitude from the lady and not having my ID ( which you have to have ) - my mom had hers . The lady told us to have a great day and to leave ,.. even tho we werent even getting up : HORRIBLE COSTUMER SERVICE !! I went from going in wanting to buy to making sure everyone I know doesnt step a foot in that HORRIBLE STAFFED apartment complex.

I love it here....Respectfully Management and Maintenance is Outstanding....neighbors are very Friendly..

I moved into Echelon at West Lake when they first opened under Alliance. When I first moved in I had a few issues but everything was resolved in a timely fashion. I was shocked when I walked into the office one day and realized we had an all new staff and management company. I had never lived or experienced Roscoe Properties but Paul the manager was awesome. Anytime I had questions or concerns he and his staff were punctual and attentive. I lived in the one bedroom with attached garage and loved my apartment. The interior color scheme was very modern and stylish. Being in New Home construction I understand that issues can arise when moving into a brand new community. Fortunately I never experienced any of the issues or concerns other residents have discussed but maybe I was lucky. During my stay, and even after move out the staff at Echelon impressed me. Ill refer everyone I know and may come back if I get relocated back to Houston. I already miss the fitness studio and cycle room. Thank you for all your hard work and for making my stay at Echelon a positive experience.Destinee....aka....Dee

Loving my apartment now.. The management is attentive to ensuring that my request are taken care of and verifying my satisfaction and Daniel the Maintenance Guy, goes above and beyond to resolve issues anytime of day or night. thank you both, Paul and Daniel for your service

I just moved in and my experience hasnt been all that great. Maintenance never comes out after you put in an order so every time Ive had to go to the leasing office to ask when maintenance is coming to my place. And so far, they still havent come. The brochure shows the living room is suppose to have a fan. No fan. The workers in the leasing office dont stop what they are doing to talk to you about your problem. They just keep looking at their computer as you talk. I miss my old place. I want to go back. I paid less there and have way better service.

Beautiful property. Great Floor plan selection. Management is very helpful and fast. I will be strongly considering this property.

Very nice community, excellent staff, great location! I decided to do this review strictly off of my experience with the staff when I came to tour - Im hoping to move in later this year in July. Out of the 10 other places I looked at this past week, this one stood out the most, and I will definitely be leasing here!

The assistant manager, Nuvia, was very polite and professional when I spoke to her. She knew exactly all the questions to my answers! Recommend speaking to her if you have any questions.

So my review on this apartment complex might change, but for now I am not totally satisfied with everything. Me and my boyfriend moved here 2 months ago and we absolutely love our floor plan. Everything about our actual apartment is perfect! Whoever built this place did an amazing job, which is why I am so mad about the management team. It’s a beautiful property but you have some messed up company come and run it. The complex was just bought by another company which I was trying to give them time to get settled, but as a past supervisor, I think they have had enough time. It’s not like they are doing renovations, so I am not sure why things have been so bad! We finally got our grass cut after 3 weeks and the grass looks HORRIBLE! The landscaping has not been kept up. We used to have a cleaning company come and actually clean the building and that hasn’t been done since Paul, the last manager. Other residents leave their trash and dog poop EVERYWHERE, so that means no one is coming around to pick it up. Well I did see Carlos but Paul used to walk around this complex so much. Yeah he was bad on the paper side, but this building was clean. If the new manager and her team would leave the office and actually walk the complex, she would see that she needs to send out notices about certain things. No one has touched the pool since Paul as well and I don’t know if it’s the rain, but the pool was definitely green for almost a week. It’s just sad because the property is so beautiful. For the last two weeks I’ve been walking my dog and I am definitely reconsidering not resigning my lease. My boyfriend and I were going to stay here until we brought a house, but we pay too much money for the outside to look that way.

We thoroughly enjoyed our time at Echelon at West Lake. I would recommend this apartment complex to anyone. Staff is very helpful and kind. Made our stay there very comfortable.

The apartments are gorgeous. The amenities are great. The apartment management is kind, polite, helpful and always pull through on any and all possible circumstance/issue tenants need help with.

I have lived at Echelon since the beginning, I did not get the unit I originally signed up for because the construction kept pushing the date further and further back so I had to settle for the two bedroom with no garage. I have lots of critters and I DO NOT like them, my children are terrified. I feel like the apartments were rushed and not inspected very well. My lease will be up in two months and have thought really really hard about renewing... I can say that the new not new manager Paul is awesome and he does care about my issues and my concerns that I have.

We continue to regret ever moving into these apartments. That still have yet to complete one item on our move in punch list. Still have a giant crack next to the counter top and the wall, there still is no weather stripping under our front sort which allows bugs in, there is no light in the laundry room all you have is the one light from the hallway. There is no insulation in my sons closet it stays 15-20 degrees hotter in his closet and his room as a result. We have to keep a fan in our stairway coming upstairs because there is not an ax vent in the stairway or the hallway to keep the hot air from coming up. They have yet to finish the pool, gas grill and fire pit and we have been moved in since October.

The journey of finding a apartment has been stressful. The apartment staff hasn’t even made things better. Me and my husband looked at the apartments, nice floor plans and overall apartments are nice . Great area as well. My issue is we’re suppose to move in next week and we have a few questions regarding lease agreement and other questions. We’ve called almost every day and more than once a day NO ON ANSWERS THE PHONE!!!! I no longer even want to move here but my admin and app fee isn’t refundable. If it was a real emergency or a major concern from the tenets we can’t even get in contact with anymore. So far not happy at all. It’s not worth the money or time

I moved here recently and I love it! Its beautiful and quiet! My son is happy here too! Best move ever!

My wife and I moved here when the complex was named The Echelon. So when we found that another company purchased the property like others we were worried. But I must say it hasnt been terrible as we thought. First of all generally speaking bad reviews are almost always given instead of good ones most of the time which is why I wanted to give my review. The staff for me and my family have gone out of their way to be very accommodating to our problems and concerns to also go out of their way to help even when they didnt have too. The repairs we have needed have always been taken care of in a timely manner which none have been major. The floorplans are spacious and appliances are first class. The property is tranquil as well as appealing to the eye. So before you make a decision pay a visit to the staff of the point; take a tour and allow the staff to answer any questions you may have. Trust me ive stayed at enough apartments since moving to Texas to be thankful I have a management team I can rely on so I can simply come home and relax.

I moved in at the beginning of January. When I moved in there were piles of sawdust in the cabinets, I cleaned them. The sink in the kitchen was hanging but they did fix it asap. The fire room is next to us beeped every 5 seconds for the ENTIRE weekend and does so frequently. Spiders are EVERYWHERE! I hate them and IF I do get pest control it doesnt help!! I have killed, black AND brown widows! I killed a scorpian today!Pest control left a note on my door saying they couldnt come because the dog was out, ummm let me know youre coming then! I was at work!The light at the dog park has NEVER worked, I have mentioned this several times.The postman never puts largerPackages in the big mailboxes just leaves in the office and you have no way of knowing you have a package without calling the office, IF someone answers! Leave a note in my mailbox!Something.Pressure wash the doorways! Bugs everywhere, I cant open my door without a spider falling down.NO weather stripping so bugs come in as they please.No vent in stairway so its freezing when its cold or sweltering worn its hot.The outlet in master bedroom has never worked and they have never fixed it.I cant wait until my house is finished and Im out of my lease so I can leave!!!

Paul is absolutely horrible. Rude customer service. Always seems like hes not happy to be where hes at. Honestly a little disappointing because the apartments themselves seem beautiful. Maybe if there was a better manager with better customer service these would have been my pick!

We moved in almost a month ago and LOVE IT!!!! Its very quiet, we have neighbors I think LOL!!! We never hear them!! Come check the property out the apartments are the next best thing to a house, the layout is wonderful!!!! Anthony and the girls are AMAZING!!!!

I absolutely love living at the Echelon. My apartment is beautiful, the neighbors are nice, the community is clean and quite, and the management staff is courteous and friendly.

Love the apartment, everyone was very nice in helpful. Cant wait to move in.

I really only give a 1/4 star. The management here are non chalant, and unconcerned with what residents have. We moved here under Echelon, the people above us were quiet. Since then We have people above us that havent apparently lived in a upstairs apartment before or just ghetto. They walk the floors constantly like theyre on something. From 4:30 a.m. to 7:45 a.m., from 5 p.m. to 10 p.m, the same thing. When You knock on the walls or ceiling, they come down and try to intimidate or fight. Im a disabled veteran with PTSD. Its only so much I can take. Our lease is up and paperwork suddenly shows up now saying we have to have 60 days noticeto vacate after new management came in and We didnt sign a thing that said that with Echelon. It was enough We are Hurricane Harvey victims. If any veteran is reading this, beware, theres no veteran discount or benefits. Our inconsiderate neighbors intentionally walk the floor and walk like its a family of Bigfoot that live upstairs and rattle the lights and pictures on the wall. Apparently due to no insulation between floors and our neighbors dont know what house shoes are. If We have to put up with this kind of mayhem and daily disturbance and pay $1200 to $1300 a month for a one bedroom, also an ever growing inflated fees. We would have passed this place up when We were looking. Now that management is trying to make us spend more money to stay here. I will not go through management about our concerns, because it doesnt matter. Theyre not concerned. We currently waiting to talk to CRES Management. Maybe well get some clarification. Also being entrapped in this presidential temper tantrum, we are forced to leave after our lease is up. My wife and I are retired federal govt. employees. Management has no care of what debt we go into, as long as they get their money. They insist We pay rent for an additional 30 days. Money We wont have .

I lived here for a couple months and Paul has not resolved my conflict weve been having. He is probably one of the worst landlord I have ever came across. He always tends to avoid the situation or find an excuse for what is going on instead of actually having it resolved for us. Get him out of here!

After Harvey we were forced to move so we looked at the Echelon at West lake, we did not have any of our paystubs. We said we would be back on Monday. We moved to a different complex because of the urgency. So a week later when the Echelon (after calling and leaving a message that we were not interested they ran my credit card for the app fee even tho we told them we were not interested. I drove over and spoke to the district manager and she stated she would have the charges reversed. A month later still no refund. I want to thank your property for treating victims of Harvey so poorly, not to mention a first responder in the area. Wow, definitely not superior customer service!

Not enough parking spaces for the amount of apartments. You’ll be stuck parking far and walking. You pay for trash to be taken, but they can’t take a pizza box or a empty 12 pack soda box.

Love living here. Trash is picked up daily, gates always work, pool always clean!

Disclaminer** (Review for former name Echelon at Westlake).I wasnt going to write anything because I do not have much information on the new management. But my experience was so poor that I felt I needed to.My family moved into this apartment just after construction. BRAND NEW. But they were not move in ready, the HVAC was broken for almost a full month and delayed our move in, the hot water heater didnt work and two light switches didnt work (not the bulbs, the switches themselves). I had two random holes in the ceiling where they had clearly messed up the mounting of the light fixture. They did patch them, but never painted it. When AT&T came to install WIFI they said the internal wiring was extremely poor and defective in the bedroom, forcing them to set up my router elsewhere. Maintenance requests were a joke, VERY unqualified. I would send requests through the office and the maintenance staff would tell me to find them in the complex and not report it. Instead of fixing the HVAC, I was instructed on how to drain the overflow my system to avoid the shut off switch. The hot tub at the pool broke in our first month and never got fixed in our 9 month stay, I was told by Paul that it was expensive and that it needed to wait, even though that was an amenity that we payed for every month. We had a huge fire ant problem that was never addressed, I had to wait weeks because the pest control wasnt scheduled yet (it still never went away). To top it all off, Paul , the site manager was very incapable. He was very rude, and always avoided problems. When I finally got to move out, I was trying to pay my last bill online but the website was down. He told me that it was a new system and that it would be back up and running in a few days. I called 4-5 times over two weeks, he kept reassuring me that it would be back up soon... fast forward another week. Check online again and see that Echelon is no longer the name and the it has changed ownership. He never told me! I finally got in touch with the management at The Pointe and was able to pay my last month, but with a $44 service fee, compliments of the new management....I cannot speak much to The Pointe, and I really hope they are adequate. But I would still recommend finding another apartment complex if you can. Stay away.

On July 9, 2017, we moved into Echelon Condos at West Lake in Houston, TX from Indiana. The reason for our visit was due to our son having surgery at MD Anderson Cancer Center. The Condo manager, Paul, knew we would only be staying there for a few months, but knowing we were short timers made no difference to Paul or his office staff. They are the best! We could not have been treated any better. Paul has gone above and beyond to make us comfortable and to meet any needs we had. This has been a difficult time for us being away from family, but we have been treated like family here at Echelon. The unit is beautifully decorated, very spacious, and grounds are meticulously maintained. We have had no issues what so ever. We highly recommend Echelon Condos and, especially, Paul and his staff. Thank you all for everything. Your kindness has meant so much to us and will never be forgotten.Signed: Gene and Velia Mayfield, Winchester, INBlake and Suzy Mayfield & Carson & Ethan, Bargersville, IN

I have lived here for 5 months and am counting down the days until I can get out. My terrible experience started before I ever even moved in. I worked with the (then) manager, signed a lease and set my move in date for Feb 11th. The week before move in I was calling and emailing to iron out details and arrange getting my keys. No response. The day before moving in (I came from Sugar Land) I ended up having to stop by just to get answers and there was all new management and staff. Come to find out my apartment wasnt even ready. I had to go month-to-month at my old place which cost me a fortune, lost a 300 dollar deposit on my movers and had to change the dates on all of the normal move in ready stuff like cable, internet and electricity. I didnt end up getting to move in until March 22nd.Whoever built this place clearly paid ZERO attention to detail. Seems to me they build them in a hurry just to start making their money back. The fact that they call these things luxury apartments is comical. There were random nails sticking out of my carpet, large yellow spots in my granite counter tops that are huge eye sores. They clearly didnt use tape when painting bc theres gray baseboard paint splashed all over the white walls. The refrigerator is too large for the space provided so the freezer door doesnt even open all the way. No ceiling fans in the living room or second bedroom. Kitchen drawers do not open smoothly due to the wheels being installed on the wrong side. I was missing shelves in the cupboards. Window screens were missing, plastic was still hanging off of the dish washer with user manual still inside. The list goes on. No where near move in ready. It took 6 weeks for the move in checklist items to be fixed and thats only because I complained several times. Ive had black widow AND scorpion problems INSIDE my unit. It took them over a week to send pest control. I have a 10 year old son so you can imagine my outrage. We didnt even stay at our apartment for almost 2 weeks because I was too scared my son or I would be bitten. You think I was compensated for that? Nope. They couldnt care less. This place is CRAWLING with bugs and spiders and wasps and scorpions and any other creature you can think of. I asked them to come pressure spray the outside of my unit, because, dead bugs attract live ones and it becomes a vicious cycle. And what did they do? They sent someone with a broom to take down the webs. Subpar job. And the spiders are back. The entire property needs to be pressure sprayed. To this day I shake out my shoes before putting them on and my bedding before sleep looking for scorpions. Ridiculous.I feel terrible for the maintenance man. Theres only one. Hes very nice and does a great job at fixing whatever you need but he is only one man. They need more staff. But theyre too cheap to hire help. This past Sunday morning, while out of town for the Holiday, I received a phone call from the office asking me when I was going to pay my rent....it was the morning of the 2nd. Its not late until the 4th....So why in gods name are you calling me? Tacky and unprofessional. Ive never been late. Its clear they are desperate for money and cut every corner possible to save. But its only hurting them in the end. Im basically being raped each month I pay my rent. 1600 a month for all this BS? I dont know how they sleep at night charging that kind of cash for these UNluxurious apartments. I am currently taking steps to move out of this place. The manager has ZERO people skills. May as well be a robot. Very monotone and unapologetic all the time. He should not be in customer service. Every conversation feels like youre bothering him. The only nice one is Drew, but I mean, shes the one who called me curious as to when I was going to pay my rent, so? Moral of the story, find your home somewhere else. Ive lived in several apartment homes and this has by far been the worst experience Ive ever had and I literally want to throw up in my mouth a little every time I click the pay rent button each month.

New complex - but when given keys at move in, apartment condition was subpar. Garage door mechanism fell apart at first use, front door has cuts, walls are damaged, garage Sheetrock has holes. And the new management team is pathetic. Spoke with Paul 3 times to get gate code changed - its currently going to a random disconnected number, so my son cant enter when needed. Paul said he didnt remember speaking to me, but also says he did it right away. Todays excuse - he has to call the call box company to have it corrected. Terrible resident service!!!

Very poorly constructed and the water pressure is beyond awful. Avoid if you can

When you call the office they never answer, if you live downstairs you hear everything from you upstairs neighbors, manager dont want to hear any complaints, lots of bump and drunks moving in, final bill for12 days $260.00 of water and trash..

To many ghetto people in and around the pool I cant even take my kids swimming other residents dogs crapping by the elevator I complained and still no one cleaned it up

Beautuful Apartments

So awesome

Nice community

Very nice property. The people in the office are very kind. The lady helped us with the language and gave us her best specials. We have 4 months in the city and he helped us with everything. We do not know much about the area and they were very professional in assisting us with all our questions. Maintenance is a very punctual / respectful and fast guys with any problem you may have. I arrived late from work and we have never had problems with the parking lot. In the end they always try to fulfill everything for their client.