I’ve got to give it to Briarwood Apartments Management! Mrs. Debbie is the sweetest and most helpful manager. I love how all the staff work together in order to keep our community safe, clean, and well maintained. Friendly at best. Thank you for all the work you ladies and gentlemen do on a daily basis. It shows!!! Excellent job Briarwood Apt Management.

I’m currently on a budget but I never signed up to live in a roach infested apartment. I moved in 7 days ago and so far I’ve killed over 25 roaches. My unit floods with water in the dining area even with minimal rain. The mold in this apartment has had me sick with a stuffy nose since moving in. I’m a very tidy person I clean every day yet roaches climb in my bed what a nightmare. Terrible experience! The front office people are nice but they lied. They said pest control took care of everything before moving in but there’s a serious roach infestation! DONT MOVE HERE People on a budget deserve to live somewhere free of bugs & free of mold this is ridiculous it’s basic needs.UPDATE 9/11/2021Called corporate no response left a voicemail no response spoke to the manager at the front office was helpful in getting pest control sent to the apt but pretty much led me to call corporate for all other major issues within this unit. My patience is running thin I came into this not expecting much because of the price point but roaches, mice & mold is excessive Words cannot describe how terrible moving into this unit has been. The apartment has mold and now a major leak which prevents me from showering & using the toilet without my entire room & closet flooding in urine water. My clothes now reek of mold! I’m a simple person I just want a clean safe place to come home to but that’s nearly impossible living here. DO NOT MOVE HERE!

Current resident & will not be resigning. The office and maintenance team are very nice, helpful, and accommodating to the best of their ability. Other than that you get what you pay for. Main issues as follows.Bugs mainly in the kitchen. Ceiling, lower wall areas and floor water leaks from heavy rainfall. Very tight car port parking.

Its almost been a year since move in. All I wanted to do was enjoy summer by the pool. Its now September and the pool is as green as the hulk on a bad day. Its ashame cause I really wanted to renew the lease but my son wont learn to send in toxic sludge.

The staff here is super nice and helpful they do all they can for me and my sister. This is my first apartment and so far it has been a very pleasant experience. Shout out to Debbie the manager she is a delight. Anytime I have an issue or put in work orders she makes sure we are helped in a timely manner. I have no complaints about the staff here at all. The area is great for me I am able to commute where I need to go there are so many back rout option when traffic comes. These are older apartments though so just keep that in mind if you are looking for something new and fresh. While they have made some modern updates this is still very much and aged building but it is still nice and has character. I love the look of the courtyard when I walk out my front door would be perfect for cute pictures. I love the community here and I always read the newsletters to see what events are going on in the neighborhood. I love how informed they keep us even if its bad news to make sure we stay safe and informed with what is going on in our community. Very pet friendly lots of dogs and cats around but harmless.

I’ve lived at this complex since the summer of 2016. That’s almost five years ago and I don’t plan on having that change any time soon. From maintenance requests, unit transfers, and numerous natural weather disasters, Debbie and the rest of the office team have made this apartment and townhome community the best I’ve ever lived at. The price is unmatched for the location of this area. I cannot recommend this place enough!

Giving it 2 stars because the roof hasnt (literally) caved in, but were close. Had a leak since I moved in, apartment was dirty/never cleaned. living room electrical outlets dont work, roach infestation. Left food on the counter when I came in for the first time and it was covered in roaches five minutes later. Now mold growing up and downstairs that made gave me a severe allergy reaction/upper respiratory infection. They still havent fixed it since I got sick over two weeks ago. Then they painted over the mold and its leaking again. Tried to reach out to management/corporate and they dont care. Told me to pay to move out of the unlivable apartment. 0/0 would not recommend.

Debbie the manager is great can’t complain the maintenance is cool too been there 3 years I personally haven’t had any problems

(Using my public email for security). I have lived here since 2010. So far there were only two managers I have really trusted, and one of them is Debbie. I am satisfied with Debbies handling of concerns. She immediately acts on requests and genuinely listens. For the location, I have been satisfied living here since you have access to everything ( groceries, pharmacies, restaurants, malls). Fixtures may be dated and parking lot roads can benefit from paving, but this has been home for us for several years.

Don’t even think about living here. Maitane here is completely ignored.I have a A/C leaking inside my bathroom. I submitted a work order request 23 days ago and they have not fix the problem.Have gone to office to complain about it and is like, okay, wherever.The water 😷 stinks.

My husband, Frank, and I, moved in to Briarwood in July. Rent is very affordable. Apt is very nice. Management, especially Debbie, have been exceptional. Maintanence has been very efficient.Update. Renewed lease couple months back. Rent increase. Ok, then. Heres some photos of the nearest pool, that has never been usable since we got here. The pool by the lease office is worse. Paying for a gated property without working gates. Just sayin dont advertise pools and gates when neither are functioning.

Debbie never returns calls, this place is not what it used to be service wise.Sigh : (

False advertisement. Listing online arent accurate when calling the complex

Debbie the manager is very kind, understanding, and compassionate. Always acknowledges her tenants and listens.

The manager is Debbie is the worst, Do you know they dont record phone calls in this community? I was supposed to move out and due to the COVID rectrictions I couldnt visit the office to sign the move out form, so I called Debbie and I told her to send it to me, she sent it out late and lied I didnt request it earlier, when I requested to verify the call she said we have to go by her notes and she didnt recall me giving her a call. Now I have to pay the prorated amount and also pay my rent at my other location. Does someone know where I can report this to?

Check to see if you got what you signed for, dont accept any lies. They will lie about your apartment, they will give you a faulty apartment. This is the worse place to stay at, very unprofessional and the equipment can be broken for months without fix, the office staff are not willing to help, they blame you like its your house your problem. DONT LIVE HERE

Thank you Adriana for helping me going thru the right steps , was very great of you thanks for the great feeeback and services , great apartment to live in no issues whatsoever!!!

Older apartments with a very warm and cozy home and community, I really enjoy living here and the service provided, Anthony in the office is always kind and helpful when i need something fixed.

Great Place to stay! Anytime I have any issues, they are resolved quickly.

I looked at this apartment when I tired of my commute to the Galleria area. My first impression of the office staff was great. Debbie was really happy to show me several units, and all the while answered my many questions. The apartments were spacious and cute, and very reasonable for the location. Less than I thought I’d have to pay. I’ve been happy here and am happy to provide a 5 star review.

Their application process is terrible. I applied on 10/8/2020 & was told by Debbie I’ll have an answer by Monday. Monday came & went NOTHING. When I called they gave me some guy that works in the corporate office number. Called him Monday evening left a voicemail & didn’t even get a call back. I had to call back several times just to get him to answer the phone. Was told he needed additional documents from me. I was told by Pablo that once I send in the additional documents I’ll have an answer by Friday. It is Tuesday 10/20/20 & STILL NOTHING. I only applied here because when I called there was no answer but I received a call back from the manager something I took as a good sign. I’ve never applied for an apartment & had to wait more then 3 days for a response. If I would’ve known it was going to take this long I would’ve just applied elsewhere.

The staff are awesome and super friendly, Anthony has been very helpful and treated us with exceptional customer service. Rent is reasonable and the community is very convenient if you work around the Uptown area.

I have received exceptional service since I have arrived at Briarwood apartments! Both ladies in the front office are very helpful and easy to communicate with. I love my apartment and it is very affordable considering the location is so central! Maintenance team is very responsive and thorough as well, and I love how quiet and respectful the neighbors are! Thank you to the whole staff for making my stay very enjoyable and memorable!

Great service at the office from Anthony and Debbie !! I love my townhome and the spaces it provides me and my family !!

Just recently moved into Briarwood and so far the experience has been great. Anthony was very helpful in helping show us the different options and getting us all set up to move in.

This community is very convenient closer to galleria and uptown area and have affordable rates. Mrs. Debbie is a great property Manager! She takes care of all our maintenance issues very quickly. She is a very professional person. Great place to live.

I fell in love with the apartments on my first walk through. The fact that it is a huge complex, but arranged to feel like small little communities knitted together was comforting to me. It is an older building, but I have not had any problems getting maintenance. The staff has treated me with kindness before and after becoming a tenant. For the location, it is a great value! Winrock is nice to walk around, even at night. Then of course, Westheimer gives you access to incredible food, shopping and more!

Lived here for a year. Its not close to being safe.My car got broken into once, my package stolen more than 3 times and when you speak to Debbie, she tells you well weve got a security guard on duty at night. Its not true, for more than the full year I was there, there was security on the grounds less than 3 months.Maintenance; its the worst! You shouldnt expect the issue would be fixed in time could span 2 months before theres a solution.Finally, take a look at the unit youd eventually move into. They are very deceptive about its amenities till you actually move in and discover its not true.Theres a lot about the complex thats not right. So be careful.

Shout out to Debbie for all she does to make this complex worth living at. She definitely goes above and beyond to obtain positive results for the tenants and prospective tenants alike. I truly hope her attributes are recognized and rewarded, as she surely deserves it!

Lived here from 2015 to late 2018. Location is nice. Service is trash. They told me I had to move after paying double sometimes triple the rent because I paid late sometimes due to personal issues. They forced me out then charged so now I have broken lease. Never caused any trouble . They were slow to fix the things I complained about than blamed me for it afterward. They towed my car out of my parking space one night and never reimbursed me..etc etc

Took one month to get progress on an application. App fee is $275. I gave up and went somewhere else

HAD A FEW THINGS THAT NEEDED TO BE FIXED WHEN I FIRST MOVED IN WORKING WITH MRS DEBBIE SHE WAS WITH ME EACH STEP OF THE WAY MAKING SURE IT GOT DONE RIGHT AWAY!! ITS SO QUIET AND LAID BACK IS NO DRAMA HERE NOBODY BOTHERS ANYONE!! GREAR AREA AND LOTS OF SPACE!!

Just here to let you know how my experience was called the office inquiring about the 3 bedroom 3 bathroom. Made an appointment with Debbie. I came had to call into the office due to covid which I arrived a little early because my previous appointment ended early. When I arrived she told me she had already leased the apartment. She didn’t call me or anything to tell me not to come to the appointment. Thanks Debbie I won’t be calling back very unprofessional.

Ive noticed this place has gone down hill in the last couple of weeks, ridiculous amount of time to get any maintenance service done . Debbie is always making lies about when they will come and the new leasing agents as well, phone is never answered.

These apartments are nice. As a young professional, moving in from out of state, my move was made as easy as possible by the leasing office. I applied on a Friday and moved in the following Wednesday. The office is eager to work with you to make everything easy. When I moved in Infilled out the condition sheet. Within 2 days even the minor issues I listed were handled by maintenance. This is a good neighborhood near a bunch of shopping and restaurants. It is right off Westheimer but it is a quiet area. The leasing office has been incredibly receptive and responds to my emails the same day. I like living here, and would recommend it to anyone moving into the area.

It is a great pleasure that i am recommendating Mrs. Debbie as a good manager at Briarwood apartment, which am also a tenant there. During our time together, Mrs. Debbie display great talent when thing are good and bad. When we first met, i was amazed by your kindness and attitude toward me when we first met. I am honor to meet Mrs Debbie, and i would be happy to be your tenant once again.From Mr. MartinsApt#:2425

After seeing several properties in this neighborhood, this had to be it. Convenient to all the things that make Houston desirable, and in a park-like setting. Well-kept, and charming, with consistent, responsive and caring management. We liked living here. Special thanks to you, Debbie.

Really amazed with this Apartment complex! Ive been looking around and non have caught my attention unlike this one! The area of where its located is very convenient and its really close to the galería. I came inside to get more information and I was greeted by the leasing agent, Adriana. She made me feel welcome and showed me around the apartment. After talking and the tour she assisted me in any questions that I had. I look forward doing business in the future.

Moving in process was so easy and I have felt so welcomed! I was worried about the safety factor, but having a gate that requires a key to get in as well as a code to get out has made me feel immensely safer. The space stays so cool which is great for Houston and I have had little to no trouble finding everything I need on the grounds. Super happy I moved here!

Awesome moving experience. The rate is perfect for the area. Nice clean complex. Debbie and Cynthia in the office are just wonderful and take care of everything right away. Great Neighbors, clean apartment. Beautiful area. Briarwood was definitely worth the move. Thanks ladies for all you do.

The office ladies are very nice and helpful. Our apartment was more spacious than we expected and they had it ready when they said they would. Applying and getting approved was so easy and smooth, within a week from when we applied we moved in. The apartment is nice, new carpet and fresh paint. Any issues we have, they are fast to look into it and help us out. Would recommend. Location is cool too, we have so many food places around and stores.

Great location and property to live at. The leasing office is amazing and beyond helpful!

I always have great experiences with Debbie the property manager at Briarwood always helpful and very kind to her tenants and prompt with problem solving, also i just want to say that Briarwood is very affordable and the location is so central minutes to the Galleria & Uptown, I highly recommend this property,

Not even a week after I moved in, 18 hours after I got my new bedroom set, I came home to a ransacked apartment with a lot of missing items including me new bedroom set. Long story short, the maintenance man/men illegally went in and removed my stuff. One of them still had my things in his van in the evening although he said he thought my apartment was a trash out and they went in the morning. In his van, he was using my pet seat cover for my car as a tarp to cover my furniture and things that were in his van. The office manager also stated that this maintenance man NEVER came in her office to get the master key to go into my apartment. 🤔🤔🤔 Of course I did not get all of my stuff back. To make matters worst, the apartment complex refused to cover the price of my missing things and I have to go through my renters insurance which will increase my premiums. They had a nerve to offer to cover my deductible ($500) but put in the agreement that I couldnt tell what happened. Of course I declined their offer. Mind you, 2 weeks later, I came home with my door wide open and someone in my apartment. Apparently, the office gave him the wrong apartment number. Be careful.

Nice place and the management team are very helpful in making your move. as smooth as possible

Great staff, very helpful, also their services are great they work with you as much as they can.

Have lived here for awhile, best staff ever..great place to live..the mangment staff Debra an MS T are great...thsnjs for everything

I lived there for about a year , the maintenance team seemed to be slow , and they wont fix issues 100% , they do partial fixation and after a short while the problem reverses . The parking lots areas need to be redone since a cheap work was done few month back and now its back with pits and cracks. water supply is not clean . The apartment is old , but the location is the best part of all . ANNA (I believe her name-she started about 3-4month ago) and Stephanie were great , they were problem solvers .During many occasions no body answers the calls during different times within business hours . and finally the parking lots gates are always open even though they are in working conditions .

The best complexes appartment manager i ever meet ,Ms Debbie was always helpful and cooporate , from the rent application to maintenance....etcBriarwood appartments is a safe and nice place to live in.

This complex is so charming and I always have a pleasant experience when I step foot on this property. The atmosphere is always upbeat and the staff is consistently gleeful. Briarwood Apartments is definitely a great place to live.

What a great community!!! Location, location, location!!! great access to westheimer all of the great food spots I love to visit. It is also close to the galleria and to a few movie theaters.Food place to note are Chama Gaucha (a great brazialan steakhouse), El Quetzal (a great central american restraunt down chimney rock) There are endless amounts of things to do in the immediate area including memorial park for walking, running and cycling.Also, the leasing consultant Adriana was absolutley amazing and professional and very knowledgable. 10 out 10 would recommend.

I lived in this complex for many years. with the new management (and Manager) it became better. Staff is very helpful and responsive. They also have easy to use residents portal where you can submit work orders online and make payments. Even though the complex is not new, maintenance team is trying their best to keep everything working. But you cant have a BbQ pit on site :) thats a fire hazard!

Maintenance has been very good and the workers pleasant and helpful. I like the parking and security, although the pedestrian gates are always unlocked. I like the laminate flooring. My cat likes the big window seat, an unexpected bonus. ;)

Update: so on either the 20th or 27th the faucet was finally fixed. The fridge seal was as well. The maintenance man worked quick so i guess that part about him just not being given parts to work with was right. Im going to leave my 3star rating the same since it obviously took me putting the issue out there for everyone to see to get it resolved. Especially since only the issues I mentioned were fixed, everything else wasnt. Question, is my mailbox being left open and unlocked the post office issue or management? Well not just mine, the 3 other neighbors i have also have this issue.Giving this place a 3 star as a current resident. 3 because they are both good and bad. Good because of the reasonable pricing and a decent location. Bad because Ive been here since September and I still have a leaking faucet in the kitchen which Ive made several request to get it fix or replace. Still nothing. Hearing a constant drip at night gets annoying but i guess thats their way of saying you get what you pay for....? Maintenance man is a nice guy, not sure how well he knows apartment maintenance if he couldnt fix a simple closet light fixture getting stuck on the On position. Had to make 3 request for that one before it got fixed. Freezer seal still hasnt been replaced like I was told it would be when i first inspected the place and moved in. Though, Im not sure how much of a budget he is given to make simple repairs. Besides that, its a simple place that could be a bit, nicer, if the ppl that ran and maintained it just cared a little more. Aside from maintenance the leasing staff are all nice. Except for one of them, which always has an attitude about them and is quick to end a conversation about a concern you may have. Like i said its not a bad place really, guess you just have to take your ups and downs here. May update later for better or worse, well see.

Update: Moved in. Love it here!I havent even rented here (yet) as theres an issue to be worked out. Heres what I can say: the office staff has been especially helpful, patient and really very nice.Hopefully, it will all work out..but even if it doesnt, my experience with these ladies has been really very nice.

Debbie was kind and helpful. We loved living here, never any issues with neighbors, pests or disrepair. Highly recommended.

Debbie was really helpful facilitating my move in, thanks a lot for an awsome work.

Weve been here 3+ years the corporate office and leasing office always works with us and maintence always takes care of any problems right away! Debbie is the best in the front office!

I cannot wait until my lease is up. The lease that I was pretty much coerced into extending, following a flood that happened in my area in around January of 2017. My initial apartment suffered from damages and was exposed to a dangerous amount of mold. My apartment had become inhabitable (APT #107). The leasing office failed to take any initiative in accommodating my needs. Moreover, after having to take action myself, management and other leasing personnel was never readily available to consummate. After weeks of tenacious efforts in extricating myself from the mold infested apartment, I was told that the only way that I would be able to switch units was to sign a new lease, as if I had a choice in the matter, thus forcing me to extend my already unpleasant experience here at The Briarwood Apartments. Prior to the stated circumstances, I have made efforts in showing my appreciation for both the leasing office and corporate office staff. I will say that I very much admired their patience with me , financially speaking. I felt as though their leniency was praiseworthy and even made a point to write a review about it. However, as the months have passed they have become a little more heartless in my situation. I admit and assume responsibility for my delinquency in paying my rent on time. However, I feel as though that some of the companys policies are a little unreasonable. One of which is the not being able to use the portal after a payment has been returned. I feel as though the last thing someone who is delinquent in their payments needs is an additional inconvenience in making their payments. In this case, that additional inconvenience would be having to go to a retailer and paying an additional service fee just to make a payment.All that being said....The pros are outweighed by the cons and I will not be recommending this property to my worst enemy.

Nice place to live and convenient to the Galleria.

I find it interesting that there are so many complaints about the office staff. I have always found them to be pleasant and helpful. In fact they are the only thing that I find acceptable in the complex.The apartments are old and are not well maintained. Pretty much everything is falling apart or worn out. They really need to invest some money in these apartments and upgrade them. Also it takes way too long for maintenance to fix critical items. The guys I met seem competent but I am assuming there are simply not enough staff to keep these apartments in livable condition.That being said the area is perfect as I work close buy and there is plenty of shopping and restaurants in the area.

I am delighted with my new apartment, and the office staff couldnt be more welcoming. Debbie,the office manager, has made this transition for me smooth and comfortable . Sure, the units are a bit dated, but the location cant be beat Also, the maintenance has been top notch! They installed a brand new dish washer because the older one had a small leak! That is reason in itself to live here. This is the first apartment I have had by myself in over 15 years. And living alone after a long relationship can be overwhelming. The staff here has made my move lovely!

The reason why i gave you 1 Star is because my husband was a resident and maintenence there and you people steal his hours from his check , also gave you the keys the last day of June and you took the money from his last check in July.How posible you took the rent if he already gave you the keys last month ,that is not fear.Also some body stold his tools and you do nothing , you do not look after your residents and workers, and those apartments are full of cuckroaches and mice and the water runing every where ,so we not happy with your service at all.When he called you claimed his money you told him that his money wont be refound because he left furniture in the house and that is a lie because he took every thing ,so what do you think .Sorry but i do not have nothing to talk to you .

Lived there for more than a year and couldn’t continue.. Prices seem too good to be true because they are.. our ceiling was molded Baddd... water smells weird and is undrinkable I wouldn’t even recommend taking a shower using their water. The buildings old and were built pre-lead bans. Most of the walls contain lead so highly don’t recommend bringing children. I’ve moved to a new apartment and my hair is growing back.. I breath better I’m much happier. Also, my deposit of 300 was never returned because they had to “pay for my utilities after I left?” My bill never went over 175.. have fun with the extra 125

By far, the WORST place you could choose to live. We dont even have pets and its infested with fleas and roaches everywhere! We have not had AC or a heater in over a month... They increased our rent by 400 dollars. The office staff had the audacity to say its our fault and its now 45° outside and we still have yet to had our heater fixed. The office manager is rude and inattentive. When we first moved here, it wasnt bad but give it a few months and youll see their true colors. I domt care how great of a buy you THINK this is.... Its not!

I couldnt even make it a year here. I was first moved into a roach infested apartment (see picture). 6 days later there was a fire that wiped out almost a whole row of apartments (which they didnt tear down, they just reinforced). I was then moved into another apartment that had mold growing on the bathroom ceiling and all inside my air vents (see other 2 images). Within a couple of months it, too, became overrun with roaches. Maintenance guys told me its not that bad after seeing apartment conditions, so I deduce his place isnt much different. People say there are rats -- I never once came across any. Final thoughts: you are worth better than this. Seriously.

STAY FAR FAR FAAAAAAAAAAAAR AWAY!!!!!!!!!Where do I even begin???If I could rate this complex 0 stars I would. If you are seriously considering this complex then you need to read this review!First off, I signed my lease in June for me to move into my apartment in July. They had an ENTIRE MONTH to get my apartment ready for me. When I arrived it was TRASHED. There was trash left everywhere. Trash in my little yard area. And there was even rat traps all in my yard!My back door (I have a front door, glass sliding door, and back door) was so rotted that bugs and and who knows what else could get in and it took nearly a month and a half to get that fixed!!!! Underneath my sink there was a bunch of corroded dry wall, dirt and debris which I myself had to end up cleaning because no one ever came to clean it even though I called on multiple occasions.The paint job was a disgrace. They painted over fixtures, dropped paint all over my countertops and didn’t even take my lightbulbs out to paint because there was even paint drops ON the bulbs. Half of the cabinets and drawers in my kitchen will not close due to them layering the paint on because I guess they don’t understand that you need to sand them down first (idiots)My living room had baseboards messed up along with some of the flooring.My sliding glass window needed new parts to work (shouldn’t this have been done before I moved in for my safety?????)Some of my shelves in my closet are cracked and broken, and when I arrived there was literal TRASH in my closet. There were chip bags and other left behind food and when I complained the office said that it was due to the house cleaner who “brought her kids to work that day”.I tried to be patient but it took MONTHS for them to fix a third of these problems. Most of them still haven’t been fixed and then the rest I had to do myself.This complex also has issues with their water sometimes. They will often shut off everyone’s water with little or no warning and they expect everyone to be okay with it like we don’t have jobs to get ready for.However, I have held my tongue as best as I can because sadly I am still living here.However the reason I am posting this is because I have finally had it over my head, I have always had roaches which is beyond disgusting, even with their “exterminator” they don’t go away. Wanna know what else I found? RATS.I have RATS living with me in my home. I can hear them crawling through my walls and stealing my dog’s food. When I called the complex manager to tell her of my discovery she didn’t sound shocked at all! She told me she would send me over an exterminator.No, she sent someone to try to repair the hole where the rats were coming in from, Well that didn’t work and I’m still watching rats run around in my kitchen. It makes me not want to eat or sleep in my own home.To be completely honest with you these apartments are so cheap because they are absolutely disgusting. I felt I was sold a lie when I was shown the model apartment.The management is just awful and I will definitely NOT be renewing my lease.Please take this as a warning not to move into this disgusting apartment. Do not spend your hard earned money here it is NOT worth it.I should have listened to the reviews and that was my mistake, never again will I go NEAR an apartment with this low of a rating because they obviously have it for a reason!Also an edit: Chad who works in the corporate office is very condecensing and rude, I called him because of the rats and I will admit I may have had a bit of a temper on me and I guess I can blame it on the fact that I was living with rats, but it honestly doesn’t seem like he or anyone that works higher up in this company care very much about their tenants.

They have the worst management team on home office i ever work with .. the lady name Toni Duncan was my underwriting and i couldnt get hold on her for 7 days straighter,, finally we decide not rent this propery because they dont deserve my money... Stay way from this management for own good

I have been leaving in this apartment over 3 years I just want to say one thing about the management , Debbi is the best manager, very helpful and all of her stuff members are great

Excellent service very great employees, Im so happy living here.

My walls have been leaking for over 3 weeks. No one from the office replies to my messages. When I call they tell us that they will come today to appease us but they don’t or they do and tell us it’s fixed. I tried to leave a message where it’s for emergencies and that doesn’t work so if you have an emergency and you need someone ASAP you are screwed!

In these tough times debbie and the richdale group has helped our family and gone above the call of duty to make sure we are safe.

I see a lot of complaints about roaches. No idea where these people are actually living. I had a few, when I moved in back in July. I had them spray, and havent had any problems since. Yes, it is an old place, but with the new management company, I can see that they are, at least, attempting to make things better.

I could have filed a lawsuit against this place for domestic violence survivor discrimination. When I first applied, I told them I had bad rental history because my ex boyfriend tore my apartment up on the day I moved out. They said that its okay as long as you pay the move out, clean up, and repair fees after getting denied on the first try. I stupidly paid $1515.00 to a debt collection agency for nothing. On the second attempt to reapply, I was so happy thinking that I would be approved. WRONG..GOT DENIED AGAIN. The reason for my second denial wasnt because of my rental history like before. Now it was because I had damage to my previous apartment in the first place because of my domestic violence history. Terrible complex.

Black mold in the apartments and maintenance just puts a bandaid on it. Instead of getting rid of the black mold.

Between the bugs, plumbing and poor upkeep, you have a bonus of the nastiest laundry rooms Ive seen. Seriously wash hand after using. Oh, huge yearly rent increases.

Its OK but there is no point to raise the prices since maintenance and the office is the worst

Im changing my 5 stars to 1 star because this moving process is horrible. i overpaid $340.11 and ive been trying to get in touch with Sharla for the past 3 weeks and no one has called me back. Debbie does respond quickly and she is nice but she responded to my email with I think so. i dont want to hear i think i want it to be certain and i want my overpayments. if you need to talk to someone who can actually fix your payments good luck because they dont answer. they can careless.

My 15 months lease was over June 30th, I returned my keys July 1st , my maintenace demandas never were attended on time, I had a leak for more than 2 months in my leaving room and so on. Despite that I returned my keys on time ,the management staff handled me a letter with a list of charges that I coudlnt reconized ,included 5 days for not returning my keys on time. I talked to them and showed them my proofs ,with no succes . I always payed my rent on time and followed their rules carefully in order to have my deposit back,was useless.

Roaches are everywhere. Ive sprayed, spread out boric acid, and even laid out about twenty of those ugly Raid trap things...theyre still hanging out with me.The other day it rained pretty well and about a quarter of my living room was covered in water. Luckily its laminate so no real damage. The breach had to be under the laminate against the wall, because I looked everywhere else.Parking sucks...I swear the carport is going to fall on my vehicle any day.Must be about ten coats of paint in the apartment, including the tub, sinks, and even the security stop on the door. It looks like they just tape off everything they dont want painted and spray the rest.When you cut on the water faucet or shower, be sure to let the orange water run out before you continue.My toilet wouldnt flush for the first week. I went outside and noticed that there was an open pipe coming up into the parking lot...looked like either a clean out or an exhaust. One day I went outside and water was flooding from the pipe into the parking lot. Thats when I realized that the waste from the apartments was backing up and flowing into the parking lot...yeah.I was trying to save money by staying here. What really drew me in was the friendly staff. No offense to them, but I wish I would have lived elsewhere.

The staff is rude, the place is falling apart, the roaches are oppressive and the office managers are completely unreasonable.Aside from the roaches, rude staff, faulty electricity, lead-filled water, sub-par parking options and general decrepit state of the property I would say the place is awesome for someone just out of prison or graduating from a halfway house.Yes it sucks that badly. If youre considering moving here you are either naive, broke or not that smart. Let me spell it out for you: Look elsewhere.

This is in reference to the very horrible, scheming, conniving office staff. My roommate and myself went to apply for an apartment, never heard back from them, so I decided to cancel and take a job out of town. Rather than give us the deposit back they basically found things in the contract to support why they could not/ would not give us our deposit back.We were told different things from all of the staff, only to find out we had been denied, and even still we did not get our deposit back. I have called multiple times, my mother, and my roommate and weve gotten nothing but hung up on.This whole process started last Friday...

DONT even go to look at these apartments. I was referred to Briarwood Apartments by my Apartment locator. Before I went I read these reviews and should have listen to them. I have issue with my background and credit due to an ex-relationship back in 2007. I was totally upfront with the leasing agent and told them about my background and credit because I dont have the money to waste. My apartment locator asked if I was denied the apartment how long would it take to refund my deposit for the apartment? She was told over the phone by Kelly that if I brought in two money orders, ($45)one for app fee and $200 for deposit, the deposit would be refunded the same day if i was denied the apartment. So I filled out there application and handed the leasing agent the two money orders. One for $45 and the other for $200. I signed and put my address on the money orders and the leasing agent filled in the apartment complexes name in the pay line on both money orders, which is not legal and said that she would but a rush on the application.Now 5 days later I was denied the apartment and Im being to by the corporate office that it will take 7-14 days to have a check mailed to me. When I went to the leasing office to talk to Kelly I was yelled at and asked to leave the office or the cops would be called. I told them that this was unacceptable and they need to stick by their word. The only answer I got is that I had to call the corporate office to get my refund. I asked if they stood by what they tell people when they are trying to lease an apartment. Kelly said that all I did was answer a phone and answer some questions and she was not responsible for the delay of my refund.The entire time I was in the office both Kelly and the GM yelled at me, wouldnt allow me to finish what I was trying to say and disrespectful. In turn they said that I was because I wanted wanted them to do as Kelly said over the phone and issue my refund. When called the corporate office I was hung up on.DONT RENT FROM THIS PLACE, IF THIS IS THE WAY THEY TREAT THEIR FUTURE TENANTS, I DONT WANT TO KNOW HOW THEY TREAT YOU AFTER YOU LIVE THERE!!FYI STILL HAVENT RECEIVED WORD ON WHEN MY REFUND IS GOING TO BE RETURNED!!

They have secured community and good maintenance staff

Have never lived here, but I live down the street and this complex has caught on fire twice within a year.... That cant be good.

Great location & value!

Will take your money and pocket it unlawfully when applying. If you have two jobs they will say youre lying about one and keep the money saying youre committing fraud simply because you have two jobs... ridiculous.

My apartment is flooding and no one takes action.I dont know where to make a complain against this property.

The worst apartment complex, since Richdale bought it 9 month ago.From the day we stepped in to look at the apartment, till today the apartment is not in habitable condition. The floors were in such bad condition that you can actually pick them up with one finger and they will come right off and it so easy to stumble and fall. In addition the carpets were and still full of paint and so dirty. The whole place was trashed out, nobody cleaned it.We got flooded from bathtub leaks all over place, it took them 2 weeks to replace right parts. Plumbers keep coming but either refusing to work or replacing the wrong parts of it.Furthermore, there is also loud noise coming from the wall in master bedroom. It’s the boiler room which right behind this wall makes this noise and vibration, it doesn’t let us sleep there under any circumstances. But Briarwood leasing office or corporate Richdale office refused to fix the situation at all, which is making our living there so miserable

DO NOT RENT FROM briarwest or any Richdale property!!!! I have a lot of complaints to make concerning my experience and treating before and after I got the apartment at briarwood Houston Tx.The apartment I deposited money for was a1bedroom( $670) on a 4 months contact, I was out of the states so most of the communication was done via phone calls and emails, I always called but the lines always went to answering machine. I came back to Houston hoping the place I reserved will still be available but I received a letter saying my application was cancelled because theyve not heard from me so I went t the office ( Briarwood, Tx) the following day an I was asked to show proof that was communicating with the leasing agent an I did, they put me back on the applicants list that day, they said theyll see if they can rent out another flat for the same rate. I called the following day to follow up on the plan but they said the place they have is 790, I reminded them  about giving me same rate from my initial application but they said they dont know who I discussed it with. I chose to let it go. I agreed to pay 790 because I had already pay 250 for the application, the following day I called to ask when the apartment will be ready and they asked which apartment?, I had to remind them about the decision to take the one bed for 790, the lay responded. oh someone has already rented the place. I was really devastated because they knew I was desperate to move in they said theres another one bedroom but its going for 832. I asked the lady why she didnt reserve the one for 790 but the excuse did not add up. She just did not pay attention to me, I dont want to just complain about the services because I try not to bring people down, I just graduated from Paris, I studied business Administration, I decided to move to Houston for great Job opportunities. I tried to sort out my accommodation before coming but my plan did not turn out well.The leasing office didnt let me see the place until the day I moved, the flat 155that was rented out to me on the ground floor is poorly maintained and I was barely there for a week and fell sick. the entrance is badly maintained, when I walked into the flat it smelt like there was a dog living there or maybe the neighbors dogs. I was shocked because of the stress I was put through to pay up front for the apartment. I have had many insect bites, roaches are everywhere. the first day I slept there the following day I went to the leasing office to ask for pest control but they are too busy to help tenants. I stayed in the apartment for a week. Ive been at my friends place when I fell sick.My first bite (Attached photos)  I had to go to the clinic for it and it has left a scar on my hand, when I went to show them at the leasing office they didnt take it serious, they just said they will call pest control. the electric and water company can provide proof that Ive been out of the apartment for 3 weeks now, I felt better and went back yesterday and it still has all types of weird insects and smell, I cant cook in the flat because it will attract roachesThe bathtub in blocked and the water is brown sometimes, I fell really sick from the environment I will provide proof of the clinic visit. the bottom of the wall in the kitchen/living room is cracked and opened, thats where the insects hide and come out from. I used everything to get rid of them.The apartment is not worth the amount even for a short lease. a few of my neighbors I met  said they pay way less even for a short lease.I tried to call the sister property that has better reviews but when I called they said they had a 1bedroom but when I told them I was staying at briarwood and I will call corporate office to explain reasons to move they said theyre not sure if they have a 1bed so everything has been very confusing and difficult with the communication from leasing office. Terrible Apartment!

Great place to live. Will sign another years lease.

Lots Break in..We got Robbed..Bad Mantainance..Bad Neighborhood In or Out..cant b Trusted!!

This place and the company that manages it is awful! I was moving to Houston from out of state I put down a hold deposit for an apartment here while viewing other apartments after be assured I could have it back the next day if I decided to rent elsewhere or if I decided to lease from them it would be credited as a security deposit. When I returned the day after it had accidentally cashed it and sent it to corporate and I was told it would be mailed to me within two weeks. That was three months ago and still nothing. Ive called and talked to Andrea, Stephanie, and Geo at their office, and Mandy Richardson at their corporate management office (Richdale Apartments, A.K.A Richdale Group) countless times whove lied and avoided me everytime. Its been three months and Ive to have my money returned from a company that Ive never even lived at. STAY AWAY!

Roaches everywhere, no matter how clean, or how much we spray and killed, they even had a professional come in, and we smoked bomb the place 3 times. I had about 300 roaches come out of the ac filter vent when they came to change the ac filter, it was disgusting. The granite counter top was just plopped on the cabinets with no extra support so slowly all the drawers started coming apart. Its and older place with lots of floor damage, rotting wood on the door and window frames. Water would leak inside the front windows when it rained. Drains would clog often, and drain slowly. Ac would stop working regularly, and the electrical wiring was aluminum connected to copper which is dangerous. The location was pretty good quiet, and the neighbors were awesome, that is about all the I can say that is good.

Since the management has changed the maintenance is very poor.The staff at the office listen to your grievance with merci and write a remark in work sheet as if they are coming to help you----after you leave the office they will trash the paper where they write your grievance for maintenance.I asked for replacement of a switch in closet --since 2 weeks no body responded..today morning and yesterday night the rains made the walls leak water from outside --my apartment bedroom is full of water in a corner --outside temperature is 50-60 in daytime--since in the morning i called 3 times and left a message in answering service---- ever after 15 to 18 hours no body responded sofar---- i donot know where to sleep tonight---- such a dream full apartments----try yourself if you donot believe..This is the first time i am forced to give a review on maintenance and management issues of apartments---

They have the worst maintenence any apartment could ever have, its ridiculous how Ive to tell them how to fix a leak, a door, refrigerator.. really? The Worst part is that if you just point it out theyll just tell its normal even though its not

The apartments are outdated seriously. There are so many coats of paints on the walls it is ridiculous. They PAINT the sink in the bathroom and rust is seeping through the paint. The drain in bathroom tub drains so slowly that when taking a shower the tub fills up above ankles. the exterior needs serious painting and the exterior wood work is dry rotted included the front door. The carpet in my apartment as a large burn/melted portion in the middle of living room I pointed it out prior to moving still nothing done. The AC needs repair but they just keep adding coolant which doesnt help the issue of the evaporator core is damaged and the system has a serious leak. The ceiling actually has MOLD in it! The staff is nice I feel sorry for them having to deal with an apartment complex that whoever owns it wont spend the money to update or even maintain the property.

Apartments are so dirty... office staff is no help and so rude,, maintenance takes forever to come get something done.. roof is always leaking and apartment has mold.. worst complex ever!! regret renting here

Please don’t not move here this apartment is crabby and will overcharge you on unnecessary fees, management takes days to process info

Unresponsive staff and seems the manager (debi) doesnt have time for tenants