Katie is a great amazing sales associate at Zales please I recommend her she new all her history and her styles. She takes time with you and really knows what you like. The whole staff is great and kind great atmosphere.

Katy was very friendly and helpful. We will definitely be back and highly recommend her.

Staff very nice and helpful!!

Very helpful and patient.

I just love them My ring Omg i am speechless.... Beautiful just beautiful... Thanks Zales

The most amazing experience ever!! We looked for my wedding ring everywhere because very very few of my Vera Wang were made. It was a special trunk show item and when I called the LBK Zales they just brushed it off saying no one had it and to come look at the ones in store. When I called the Hobbs Zales, Levi, didn’t even try to persuade me to come in to look at others, he took it upon himself to deep dive and discover the only one remaining in the Zales Chain. He got it shipped IMMEDIATELY and within two days I had my new wedding ring!! Amazing store

Very nice store. Love the sales people. The store was clean and the music was good! We went in to have a ring sized and came out with two new purchases. I will be using this store again and I will recommend to everyone I know.

Levi Jimenez has always been helpful with anything we have needed. He always remembers a face and makes great recommendations. Go see Levi and his staff for all your jewelry needs!!

The employees are very friendly, they remember me by name. They are patient as I search for that perfect treasure.

Ask for Valerie she is very helpful and professional and always smiling!

Love it!! The most courteous, helpful and professional staff I have ever dealt with in a jewelry store. Highly recommend.....ask for Dawn❣❣❣

Great customer service. Mr. Jimenez (store manager) and his team are very knowledgeable about the products are selling. I will definitely recommend family and friends to this store.

Entire crew is always so nice and helpful. Beautiful diamonds.

They try to be (condescendingly) polite but their total lack of real finesse shows through like nickel on a worn out plated gold ring. Claimed they dont even have testing acid to test a ring they might take on trade-in or buy from a customer. I call total BS! Furthermore, they quoted the most ungodly jacked up price to replace a small pin in a link bracelet. I told them that we poor folks cant afford to feed your stockholders and left. They wanted $120 just to fix the tiny pin in the bracelet which would take all of 20 minutes. Just like auto dealer mechanics, only the jeweler version.

Great sales staff. Great experience. 100% Recomend. They moved locations from the mall to 1500 Joe Harvey. By Lowes!

I went buy to pick up my wife rings and the person working there closed early. Worst customer service ever. Once you pay you are not worth their time. If I could give 0 starts I would have.

Love Zales and there sales people are amazing when you are looking for something! Zales has some wonderful prices!

Extremely disappointed. Closing time is 7pm not 6:45pm.

Great staff.

I am not at Zale s, I am at Solitaire jewelers and love the service and merchandise!