user
Clays Auto Service
1907 NE Cornell Rd, Hillsboro, OR 97124, United States
Appearance

Comments
Je
Review №1

We had a gremlim with our windshield wiper system. The dealership could not fit us into their schedule for more than one week! So I stopped at Clays, explained the situation and they were able to look into the problem within just a few hours. They had to order parts from California which delayed repair. As soon as the parts arrived Clay personally called us and they were able to complete the project within two hours! As senior citizens with only one vehicle, we are so thankful that Clays was able to complete the project in such a timely manner. I called the dealership and cancelled my appointment! Thanks to Clays for your prompt service. And--a special thanks to my wife who walked 1.4 miles two times to deliver and pick up the car!Jerry Wolfe

Sh
Review №2

I have relied on Clays to service our vehicles since 2003. I was assured from the first phone conversation in which Beth took time to answer an abundance of questions with professional confidence, expertise and genuine caring. Over the years their business has grown and expanded and I have yet to experience anything different. They have gone out of their way to accommodate us with critical repairs and helped us to get where we needed to be during that time. Concierge level care, quality service, always in a timely manner, knowledgeable and always friendly. I would recommend to anyone and I do when given the chance!

Ja
Review №3

These guys were amazing! Our check engine light came on while on our family road trip. We had an auto parts store plug it and confirmed it would cause a significant problem if we didnt take care of it. After a little panic we called Clays and we were taken care of from there. I really appreciated how fast they got to diagnosing the problem. They had us on our way quick and they didnt take advantage of us. Truly, love these guys!

Vi
Review №4

The USB port in our 2003 Hyndai Santa Fe stopped charging and Clays was able to repair it. At first they thought a new part would be needed so they ordered it in. After further inspection they were able to fix the issue without replacing the part. Saved me a lot of $$$. I love the fact they repair before replacing and running up a huge repair bill.

Jo
Review №5

Our family has been using Clays Auto Service for all of our vehicles maintenance for now more than 20 years. We have never been disappointed in the quality of the work and the honesty of the shop. It is reassuring to know one has a staff and facility like Clays that you can count on to honestly diagnose mechanical problems and then professionally make quality repairs. We highly recommend Clays to anyone for their vehicle maintenance needs.

te
Review №6

Clays was very professional and candid when dealing with overheating issues with my Jeep Grand Cherokee.After dealing with the incompetent local dodge jeep dealership this was a nice and pleasant experience.I will recommend clays to everyone I know.

Le
Review №7

Ive had Clays do work on most all of my vehicles owned since about 1997. They do quality work and have been good with their warrantee.

Ch
Review №8

My husband and I have both used Clay’s multiple times for various repairs. The staff are always courteous and patient with questions. Their prices are also very competitive, and their automotive staff are very thorough and knowledgeable. I highly recommend them!

bt
Review №9

I took in a used vehicle that Id recently bought to have some 60k-mile services done. They were gracious about answering my questions and pointing things out on the truck--much appreciated. Plan to return for future auto needs.

Sc
Review №10

Great communication and professional service every time! Our family van had a number of problems and the team at Clay’s was able to solve them all. They did a thorough inspection upon request and identified some areas of maintenance that we had neglected that will save us time, money, and grief later on. Beth is a pleasure to interact with, answering any question along the way, and the mechanic team does high quality, honest work. If you want a local team that you can trust, look no further than Clay’s.

Ka
Review №11

We really trust Clay’s, they have been honest. When the ‘big dealership’ repair shops have told us we need high dollar repairs we came here for a second look, and they told us it was not necessary. We’ve also brought used cars here for a pre purchase check and they’ve steered us away from potential big $ issues! Beth has been so helpful, informative and friendly. Highly recommend them!

Ji
Review №12

The shop was friendly and communicative. My car ended up needing a new AC compressor. The issue with the old compressor was that it intermittently failed to start, after cycling the AC off. A hard problem to diagnose, but the shop did it, and got me going again. I like the combination of text messages and emails to keep me updated with progress, and work estimates.

Re
Review №13

The best in town. They are fair, locally owned and the work is impeccable .

Je
Review №14

Just picked up my used vehicle. Had a terrible experience at ABA Auto and heard good things about Clays.Beth was super knowledgeable and helpful. She gave good advice when discussing options on my vehicles maintenance.They were able to do an oil change, brake change and computer check in one day so I can get back on the road for work.

Da
Review №15

Clays Auto has done a great job of repairing and maintaining my SUV. I drive into some very remote areas of the Pacific Northwest and I appreciate knowing my rig is ready for excursions into the backcountry. I highly recommend Clays Auto !!

Sc
Review №16

No nonsense, clear and detailed estimate and invoice so you know exactly what you are paying for. Very polite and professional.

Ro
Review №17

Two other shops were unable to get our truck diagnosed and fixed to pass DEQ. Wish we had gone to Clays to start with! Not only did they quickly diagnose the problem and fix it, they also came in $200 under their original estimate! Passed DEQ today and I couldnt be happier.

T
Review №18

If you live in the Hillsboro OR area and are looking for an HONEST, hard working Mechanic, that treats you like family.... I highly recommend Clays Auto. Beth was a pleasure to work with, kind friendly and was able to put my mind at ease, when walking me trough the estimate. I will bring my car back her in the near future to do a few items I wasnt able to get completed this time.

Gi
Review №19

The service at this place is top notch! I had my water pump replaced. They were very understanding about the time I had available to get it done. Their waiting room is nice, heated and there are beverage and snack options. I have been here more than once to have work done. I have always had an amazing, honest and friendly experience.

ch
Review №20

First time using Clays, recommended by a friend. Have an older Dodge Charger, high miles etc that didn’t pass DEQ. Communicated well every step of the way providing updates and allowing me to make decisions as we went based on my budget. Car passed the DEQ which was purpose of this visit. Will definitely bring my Charger back to finish the needed work and bring in the truck! Better pricing than dealer repair shops for quality work. Thank you.

Ja
Review №21

Clay and his team have always been courteous, professional and offer a fair value. Ive used them several times and will be back. Thanks, Clay!

Ky
Review №22

I took my truck in because I was told I had an engine oil leak. I took my truck to another shop and they told me I had to replace the oil pan. The oil pan had already been replaced 3 months prior. The other shop told me that it would be 1200 dollars to replace. So I took my truck to Clay’s to have it assessed again. Clay’s told me that they looked at everything and even put dye in the oil. Clays told me that there was no oil leak and nothing needed to be replaced. It turned out that when the oil pan was previously replaced, they did not clean off residue oil, so it appeared that I had a leak. Clay’s was very upfront and did not try and scam me like other shops did.

Sh
Review №23

Friendly staff. Work was great!

Li
Review №24

Excellent communicators...they take the time to explain in plain english. Everything was completed on time and on budget. Highly recommend!

Da
Review №25

I have used clays for years they always do a good job

Ni
Review №26

I LOVE working with Clays. they did some maintenance on my car and they were very detailed in explaining the costs for all the repairs. there were no hidden fees, they explained upfront what all the repairs would be PLUS the cost of each. This level of professionalism and honesty Is what should be standard. Ive had my subaru repaired here before and each time theyve done a marvelous job. I have zero complaints. Their timely service coupled with their excellent works makes them my Go-to for any sort of repairs. definitely recommend.

Li
Review №27

My coolant leaked out and was going thru water almost as fast as I put it in. I called in the morning and they had me bring it in that day. They were able to look at that afternoon and replace the water pump the next morning. I was also able to get my DEQ inspection done at the same time. They have a shuttle vehicle too which was very helpful.

Da
Review №28

Clays has been taking care of my Ford and Subaru vehicles for years: local business, great folks, reasonable prices, reliable service.

Em
Review №29

Clays is reasonably priced and Beth is wonderful. When I need my car serviced, I go to Clays.

Jo
Review №30

Clay’s is consistently friendly, informative, and professional. I’d give them 6 stars if that was an option!

an
Review №31

Very nice, friendly, reasonable prices. Did a great job working on my daughters Jeep. No bull and communicated great.

Ri
Review №32

2009 Mazda Tribute with lots of issues. They told us to junk it, and we did. Its rare to find a shop that will tell you straight up that an older car isnt worth trying to save. Very clean. Very professional. Kept me abreast of activity. Ill use them for other cars in the future.2012 Ford Escape. Purchased used to replace the Tribute. Needed front brake replacement, and a transmission flush from a flawed flush at a zippy place. Had a strange noise about a week later. Minor problem with left front brake. They handled it as warranty (it was) with no hassles.1995 Chevy Silverado. Needed clutch replaced. Ouch. Clays did that and more. It runs great now. We should get another ten or fifteen years out of that workhorse.They are our go-to shop.

Bi
Review №33

Always communicates very well. Inspected the car and provided a quote with all services that need to be done. Great service!

Ca
Review №34

Brought in my Honda, ended up need ignition coil and other similar work done. Everyone was great to deal with. They got me in and out quick. Overall great service!

Br
Review №35

These guys took care of me for a minor repair when I gave them no notice at all. They had me in and out, and charged a totally fair price. This was my first time in their shop, but not my last.

Po
Review №36

The service was done in a timely manner for the amount of work that had to be done. My question is that for each of the five different tasks that were worked on I was charged $9.98 for parts cleaner, so I ended up paying $49.90 for the parts cleaner which seems like a lot when maybe a one time charge should have been enough to cover the cleaning product.

Na
Review №37

Clay his crew are the only mechanics my familys been going to for over a decade

An
Review №38

If youre looking to support small businesses this is a great family business, they took thetime to explain to me what was done, had my heater worked on. They were busy, yet the owner drop me off and came back and picked me up. I will definitely be a returning customer. Thank you Clay and Beth!

Ez
Review №39

Clays was able to get me in same day and diagnose my car within a few hours of me dropping it off. Both staff members I dealt with were very polite, and professional

Lo
Review №40

Clays performed a pre-purchase inspection for me, and Im very satisfied with their service. Beth took the time to explain all the inspectors notes with me. Her guidance was really valuable and I feel that she was able to be very honest with me. Thanks so much!

Da
Review №41

First rate attitude. Completely competent staff with specific knowledge about minuscule questions and prepared to answer questions Jeep service companies were unable to answer. I look forward to using them again.

Jo
Review №42

Everyone at Clays has been friendly and professional in the 7+ years Ive taken my cars there. I trust them to give me honest estimates of what needs to be done and to get it done right. They dont pressure me to get work done that isnt necessary.

Ch
Review №43

I took my dodge pickup into Clays auto service because my truck was having issues.I have taken my vehicles to shops for repair and I am disappointed in myself for not finding Clays auto service years ago.The folks over there are amazing and treat you like family.They have a variety of beverages and a nice waiting room.I use my extended warranty there and the girls there make it absolutely seamless.

Om
Review №44

I like both owners. They provide good value for the service they Provide.They were also very thorough with their inspection. I will return.

Ya
Review №45

Place was super helpful and awesome!!

Ad
Review №46

Ive been going to Clays for years. Always been friendly and professional, plus they tell me if things they found dont need to be addressed right away. Appreciate the honesty.

Pa
Review №47

I was in a minor car crash where the car hit me in the drivers side tire /wheel area . Had the truck towed to clays after reading lots of good reviews. The reviews were correct .The office staff was professional (Beth/Katy) and kept me updated on all repairs that were needed and advised me of other items that need attention but could wait until later .they replaced tie rods ,control arms, steering Control arm? Anyway rebuilt driver side front end all in day and half. They came in under the the estimated cost by under $125 so That was a great surprise .I highly recommend Clays auto repair and their entire staff and want to thank them again for the great work and timely service.😊😊😊👍👍👍

Ja
Review №48

Clays does a great job of fitting you in quick. Ive found they do quick work and so far the cost has always been a bit less than the estimate. Very satisfied with the service I have received so far and I will continue to be a return customer.

Ba
Review №49

Efficient and accurate service, and they went above and beyond normal to accommodate my needs. They fully wiped the table and chair in the waiting room so that I could take do online meeting while waiting for the service. Fast internet as well!

Ja
Review №50

Verify friendly and informative Auto Shop.

Mi
Review №51

It is very hard to find a trustworthy and fairly priced automotive shop. Clay’s is that and more. I will not take my car anywhere else. I’m glad they don’t try to up sell things I don’t need, and let me know what things can wait to be done at a later date. Very happy with their whole team!

Ty
Review №52

These guys did an awesome job, I would highly recommend them.

Am
Review №53

So incredibly helpful! Got me back on the road quickly!

T
Review №54

First time at Clays. Had my vehicle towed there by Hillsboro Towing (good company). Gave helpful information before arriving and what to expect. Felt confident in their services. Professional and friendly, clean environment with personable touch. Provided shuttle service home after leaving vehicle and back to office to pick up. Fixed the problem on time at an affordable cost. I will patron them for any future issues and I will recommend their business.

Al
Review №55

I would highly recommend Clays for your mechanic needs. Are their routine services a little more pricey? Sure, but youre paying for the expertise of professionals, and the integrity and honesty you get. For example, they dont try to up-sell you on extra parts or flushes during your oil changes like the chains do, they are up front about what you do and do not need done. Recently I had a mystery issue with my car dying intermittently, no other symptoms. I took my car to the GMC dealership in case there was a recall, and they gave me a $2700 diagnosis. I took this info to Clays and Patrick explained to me that their diagnosis couldnt have been honest - the parts they claimed were bad couldnt have been inspected without disassembling the engine (which they didnt do). Essentially, Patrick pointed out that they were just going to replace all potential parts rather than get to the root of the problem. Patrick came up with an approach where wed only replace the most obvious culprits first and continue until we found the problem. As luck would have it, after less than $300 my car was fixed and is still running great months later. So, yes, Im willing to pay a little more for an oil change for this kind of long term confidence that my car is in good hands.

De
Review №56

Excellent service from very nice knowledgeable people!! Nice to have so close people you can count on. Need a loner to keep most of your routine on the roll, no problem. Check them out, you wont be disappointed. Thanks Clays!!

Pa
Review №57

I had a problem with my 1997 Firebird with a random misfire which can be attributed to many possible causes. I spoke with Patrick and scheduled to have my care looked at and diagnosed. It was quickly determined that I had lost a coil pack that created spark for 2 cylinders.. the car was towed in at 8:30 and was diagnosed and completed by 3:39 the same day. The price was very reasonable. You can trust that Clay’s will do a good job. They have proven to me that they are honest and reliable. I know I can take my car there in the future just knowing that my car will be fixed right.Thank you for doing such a great job.Patrick

Mi
Review №58

My car broke down and I brought it to Clays. Unfortunately, the cost of the repairs (estimated by technicians at Clays and by an independant mechanic) exceeded the value of the vehicle. I also had excessive rust on the frame...which I knew about, but I didnt want to part with the car. Clays did a diagnostic and allowed me to keep the vehicle in their lot until I was able to make arrangements to get it towed/sell it. It was in their lot 3-4 days. Everyone was always curteous and respectful. I appreciate their help.

No
Review №59

I was tired of taking my “old” car to the dealer for an oil change and walking out with an $800 charge for additional repairs. After my recent oil change plus $800 to $1,000 additional repair recommendations I finally had enough and went to Clay Auto Service. No repairs recommended at this time. Beth took the time to explain things and actually listened to me. She even mentioned that my car was is great condition. Very refreshing experience. Thank you, Beth!

Ba
Review №60

5 Stars for Clays Auto Service. I have been taking my vehicles to Clays for almost 6 years now. Regardless if I am talking with Beth, Clay or one of their excellent staff I always feel welcome like I am part of the family. Thank you all at Clays for keeping my vehicles safe for us at the Burdick household. 😊👍

Le
Review №61

We have been going to Clays now for two years since we moved here. They have always been professional and delivered on time quality work. There is never a pressure to do extra work, only guidance on what may be needed later in the future. We highly recommend using them.

em
Review №62

Excellent service and very knowledgable!

Ro
Review №63

Everything went smoothly from booking the appointment, to checking out. Thanks! We will be back with our other vehicle.

Na
Review №64

I recently had new tires put on my Honda Accord, and they did a very good job and had a very good price, as well. Their shop is clean and professional, and their staff are all very courteous. I recommend this shop for my friends.

Me
Review №65

Great service and reasonable prices. I trust them to do a thorough job on oir cars

Bi
Review №66

I recently had new tires put on my Honda Accord, and they did a very good job and had a very good price, as well. Their shop is clean and professional, and their staff are all very courteous. I recommend this shop for my friends.

Sc
Review №67

Told me on the phone it would be $90 to give a diagnosis. Then after taking my car there said it could be $160 for diagnosis. Wake up to find a bill for $360 for only diagnosis

Br
Review №68

Second time I’ve used Clay’s. This time truck died two days before needing to pickup a new rv trailer. Clay’s was able to identify the problem quickly, fix it for a good price and get me my truck back to make my appointment to pickup the trailer. Staff at the front was friendly and helpful.

As
Review №69

Amazing is an understatement.  There customer service goes above and beyond; they had been able to help out with some commute issues.  My car repair was completed and they had affordable prices.  They educated me on what was needed and explained it in simple terms;they worked with me.  They didnt give me the that needs to be fixed too line. My car was also vacuumed and clean when I got it back. Sorry guys I admit my car was super messy.  Five stars for sure!!! Thanks guys and see you for all my future car repair needs.  Patrick you da man!FYI: I was driving to Clays to get my car fixed and I literally got a flat from driving over car accident debris.  They patched my tire while my car was being fixed too!!!! Thank you.

je
Review №70

Needed some routine service on my AWD Toyota Sienna in a hurry before a road trip. Beth was super helpful and ensured everything was wrapped up by 5pm. Along the way, Jesse (the certified Toyota mechanic) noticed a broken mount on the rear differential - happy to get that replaced before something worse happened!! Will definitely go back to Clay’s in the future.

Fo
Review №71

My gas door was misaligned and appeared broken by an overzealous gas station attendant. Clay’s shop was very prompt and found an easy fix and it was done in half an hour. Thank you !

Ja
Review №72

A job well done!

Jo
Review №73

Clay and his team have done great work at fair prices on all of our cars. We have had a few tough issues to figure out - but the team did and all of our vehicles are running well. We have found our mechanic!

hi
Review №74

Very kind and nice service in good price. They checked additional things for me.

Ma
Review №75

So far so good let you know. Nice people

Ja
Review №76

Went above and beyond even for a simple inspection. Great value and pleasant to do business with!

Lu
Review №77

I thought Id save money taking my vehicle here instead of the dealer but was wrong. Upcharges and extra fees everywhere. Presented with estimate for approval after vehicle was apart and not drivable then surprise charges added to final bill. Walked out of there paying 2x what it should have been. Never again.

La
Review №78

I’m very satisfied with the professional service at Clays Auto Service. You can rely on their experience and expert advice. I feel secure in the knowledge that my car is getting the best care when I take it to Clays.

Ge
Review №79

I went here to have my 07 Toyota corolla clutch replaced since it was quite worn out. I called around to other shops but Clays had the best price. The service job they did was excellent and four months later I’m having no issues whatsoever. Would recommend.

Me
Review №80

I became aware of Clays through the DEQ Too testing program. I was dissatisfied with the service at the dealership and decided to give Clays a shot when one of our vehicles needed maintenance. Service was great and car seems to be running well!

Da
Review №81

Conducted a general presale overview of car. Helped in lowering cost. Made it easier to buy a used car from a private party. Helped in determining if this was the right car for me.

St
Review №82

Im getting my oil changed here now after moving from Beaverton. Been here twice and had them do inspections and a few repairs also. All of the work was done very well, as far as I can tell, but if you consider the whole experience, from the first phone call, the office experience, the actual repairs, the communication surrounding the ordeal, the appearance of the place and the people, and their approach and attitude toward the customer, then I would have to say it was an above-average experience in a day and world where a quality experience is becoming increasing rare.

Ta
Review №83

Outstanding customer service. Yes, they successfully repaired our car, but just as importantly, they make our life easier and give us peace of mind. When we take our car in for a lube, oil, and filter, they do a basic safety check and keep an eye on when our car is due for routine maintenance. In addition, they go the extra mile. We stopped by for our DEQ and they gave us an easy-to-follow printout of what to do to complete our registration online. In addition, we are having trouble pairing our new iPhone, and they had a printout of phone numbers and steps to take to solve the problem!

Ro
Review №84

Clays auto service is exceptional. Thier staff is knowledgeable and skilled. Pricing is more than fair. I would recommend anyone with car, truck or SUV troubles to give them a call.

Ad
Review №85

First time I used them. Did not solve problem. Extremely high quotes for parts and labor. Will never come back and would not recommend to anyone.

St
Review №86

Professional and courteous staff took care of what dealerships refused to. I will definitely use this place again if needed.

Ha
Review №87

Scheduled appointment in a morning,car was taken inain promised everything was done before end of the day. They honor AAA discount...Highly recommended service

Za
Review №88

After being referred to Clays by a couple of friends I have been very happy with the service I have received. Friendly, professional and most importantly they are honest. Think Ive found my go to place when I run into trouble under the hood thats outside of my abilities.

Ce
Review №89

We are regular customers at Clays and have found them prompt with status on repair status, provide good quality work and fair prices. Their inspections are thorough and detailed.

Ja
Review №90

Very friendly staff. Laid out everything that needed to be repaired in a very orderly fashion. I will definitely go back to them for any issues that may arise.

Ru
Review №91

Always good service

Vi
Review №92

Good service both times Ive been there and good work done on my car too

ki
Review №93

Beth and Katie were both very helpful, service was quick and my truck was fixed. Will recommend to others

Na
Review №94

Kind, professional, even took the time to squeeze in our vehicle so we were ready for a trip! Estimate given before service was spot on. Thank you!

Jo
Review №95

Unwilling to do job I needed

Ki
Review №96

I went for an emission test and was in and out within about 10 minutes. The folks there were super nice and professional. It doesn’t cost much and certainly beats sitting in line at DEQ!!

J
Review №97

Great service, honest, informative, friendly, fair pricing.

Ga
Review №98

Quick turnaround, open communication - no surprises, fair price, and a job well done. What more could one ask for?

na
Review №99

Very friendly and helpful staff. I was in and out quickly, so glad I went to Clays instead of DEQ!

se
Review №100

My Subaru Forester was in great hands at Clay’s auto. I was very pleased with the work done on my vehicle and the interaction was very professional.

Information
14 Photos
100 Comments
4.5 Rating
  • Address:1907 NE Cornell Rd, Hillsboro, OR 97124, United States
  • Site:http://www.claysautoservice.com/
  • Phone:+1 503-693-8600
Categories
  • Auto repair shop
Working hours
  • Monday:8am–5pm
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:Closed
  • Friday:Closed
  • Saturday:8am–5pm
  • Sunday:8am–5pm
Health and safety
  • Mask required:Yes
  • Staff wear masks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ-friendly:Yes
Similar organizations