They refused to accept US currency, specifically coins, to purchase stamps. Shouldnt that be illegal for a government agency to refuse legal tender?? They claimed that, during Covid, they can refuse coins.

Ive had 2 packages stollen from there. I know for a fact that one was an employee because it happened while the package was there. Dont trust this post office for anything. they are thieves. Also, for whatever reason they just stopped delivering my mail and its been over 2 weeks! What? its MAIL, I need that. How do they get away with this stuff?

They continue to lie and put delivery attempted but could not drop off....its never been true as cctv show no attempt made and soo accessible no dogs its several times with orders. I ask for more funding n more help for Hawthorne office. Stop putting attempts made just post not able to deliver on time. I do love my post lady 5 stars but office people need better manners

This post office is in bad need of love and better management. One postal worker most of the time.. be willing to waiting 15 to 20 mins if you have 2 people ahead of you.You would think this a training facility but the faces are always the same ..

Refuse to answer their phones (number is off of usps website. ) Ive called half a dozen times. Ive had a package go from the hawthorne post office to LA distribution center and back 3 times. I get my mail, my package is small, so whats so hard about delivering my package? Im irrate, as Im waiting for a truly prized (to me,) collectible and rare lighter. If they do not deliver, i will not have another chance at this. Do your jobs and deliver mine and everyone elses packages. You work a government, pensioned, retirement fund matched no experience needed career. Your life is not that bad and job is not that hard. Shape up.

Never getting packages usps late delivery false time drop off or attempts we need shape up so it be worth saving ...hire people who value jobs and work

Let me start of by saying that the mail person we have is kind. The people delivering are friendly and great to talk to; however, the people at the window in the office...Employees like the ones that work at the window are the reason people dont want to save the USPS. And... they shouldnt, so that these rude, unprofessional, lazy, and hard-headed employees can be out of jobs. They act like I overgrown toodlers who think the world owes them something. The only difference is toddlers are actually better mannered and speak more clearly. We would gladly take your jobs post pandemic, or just not fight so the whole system gets privatized. Youre not worth fighting for.

Do not come here if I could rate this a negative 0 lol I would but Forreal the workers are so rude and unprofessional they do not even greet you when you approach their window.

Who ever is working right here and delivering mail. One of ya employee giving wrong mail To me i live in the 90304. And im receiving mail from 90302😆?

I will tell each independent 3rd company thru Walmart not to ever send me anything if USPS hawthorn it is lie that attempts to deliver were made they not out here that late and I reported to walmart missing package issues my neighbors dont use usps as much. Fund post office and get people who like to work

The lady so rude and scary I dont want to come back theteThey looks dont like their job.No smileShe dont try to help, asked her please check then finally try to do her jobBack to me still angry face.What a bad attitude.

Dilapidated . Self service not working. Ceiling tiles falling. Mail boxes left open.

If I could give them zero starts I would. Walked in today Tuesday, February 23rd 2021 at 905am. There was no one in line. When the 1st female called me to her window I asked her what was the best way/method to ship the item I had in hand. She sent me to get a bubbled envelope. Confused about whether I should just use a priority flat box to ship I get back in line and this time the 2nd female calls me to her window. As I am asking her what the difference is between both the box and bubbled envelope she begins to tell me they cant guarantee delivery dates.i wasnt even asking for that. Anyways as I am still trying to ask my question she begins to shout next in line. This location has the worst customer service. This is not the first time. The two ladies seemed like they just didnt want to be there. Sad they had such a poor attitude when they had just opened.

Horrible just horrible. Terrible customer service

This post office is never opened on time its 918 now and still not open.

Mail Delivery person Horrible, They left my Order outside my door after I specifically said Please Knock on the door, Dont leave item/packages, unfortunately they didnt follow the mailing instructions asked for by customer, and now Im suffering a loss on my Package which was almost $80 online purchaseNow mind you I stay on Figueroa St and 110th its real rough and rowdy over here folks will steal in a heartbeat over here, and thats why I asked simply to please dont leave my Packages or Deliveries outside just laying there. Now the company I ordered from says I cant get a refund for it and I tried tracking it and it keep saying they delivered it on my doorstep smh

Had an appointment for my passport and the person responsible for passports called in so no one else was able to process me without having me to reschedule, oh and they didn’t even bother to email or text me not to show up!! Joke!!

Always a wait but they work fast

I was contacted February 18 th by a Hawthorne postal worker I was told my building is not receiving mail, I was told to come to the Hawthorne post office by 9 am because the postal worker leaves out by 9:30 when I arrived to the post office there was a line of 4 people including myself in total the postal workers took their time to open up the windows and let people begin to process their packages or mail. When I approached the window the postal worker a black lady with short hair older woman I believe her name was patrica was rude beyond rude she was mad because I got a call and was told to come to the office to pick up my mail and she did not know who it was I did not know either the lady I spoke with on the phone did not give me her name I was told by the postal worker that are you sure you understand ?? And told that I would have to wait until 10:30 to speak with anyone even a supervisor this location is horrible and was not prepared to start servicing customers today !!!!

I worked here. The supervisors here are rude horrible people. They dont deserve to be supervisors. The workers throw the mail/packages without no care at all. Mail and packages are thrown to the wrong destinations so expect your delivery to go missing for a long time or never delivered to you. Being part of the federal government, the USPS is one the most disorganized work environments.

Don’t waste your time here.

Just a heads up the carriers are lying about delivering packages. I’ve watched a few drivers park and drive past then I receive a notification saying “attempted delivery”.... tonight I received notice my package was delivered at 7:30pm, the mailman didn’t get here until 9:30pm......

This post office is stealing mail. Much mail theft by the Postal Employees. They have supposedly lost my packages multiple times. I have to fight with merchants for refunds due to this post office stealing mail & packages. horrible, rude, & beyond ghetto customer service. Post office is dirty and nasty. Parking is bad. I stopped going to this post office altogether. I wish my mail was not delivered by this sorry a&& post office. I have made several complaints and received no help. Currently has to open a formal case with the BBB. I will sue this place if I have to.

Long lines, few clerks, bullet proof glass. Mostly experienced slow service the two times Ive stopped by to mail a package. The tellers themselves were respectful but just not that efficient overall

Even in this Pandemic I want congratulate all clerks in this Office. Working polite and professional. Love this office. 😍😍😍

I mailed 4 cards there on Sunday, July 5, 2020 to people who live in LosAngeles. Local mail usually takes 2 days to be delivered. As of today, Thursday, June 9, 2020, neither person has received his/her card. I am TRULY hoping that they receive the cards I trusted in the hands of USPS.

Careless , rude. They also lost my package couple of time

I mailed a package on May 26, 2020 to a Hawthorne California address and on May 27, 2020 realized I was being a victim of fraud. I successfully intercepted the package on May 29, 2020 and to date July 24, 2020, I have not received my package. The tracking information is not updated and the post office employees seem like they want to help but no one can provide me with the updated status of my package. Where is my package? I am in Miami, Florida, this is a domestic package, why would it take 2 months to receive a package. There is obviously something wrong in this postal office. Someone please do something.

DO NOT USE DROP OFF BIN FOR PACKAGES. SCAN ALL IN. I had two packages with insurance that I put through the deposit bin (the one you open and close). Few days later the tracking # still shows not scanned by USPS. Went in and asked what happened and they basically told me I should’ve waited in line and had it scanned. Both packages were easily worth 400 bucks and now it’s lost. I can’t even file a claim because I don’t have proof that USPS even scanned it in

Kala is the most rude person I ever seen. It’s like she hates her job. I said good morning she answer with what you want . Awful service

The worst post office.

Perhaps the worst customer service ever! Postal employees have no care in the world , they are there to collect a pay check and nothing else. One of the Federal Departments that needs to disappear completely.

Although its possible to make a passport appointment online, the service is not currently offered (10/19/2020). Dont waste your time

The people working at this post office are very rude and unfriendly. Packages delivered by them never get to your place and they are always saying no one was home. Don’t use the post office for anything, they are worst than the DMV that is not saying much.

Passport - made appointment for 10:15. Showed up 10 minutes early as they demanded. They told me to wait in line. At 10:25 I went to a window and asked what the hold up was; they said the passport person wont be in until 11. I asked why they didnt tell me that and if they expected me to just stand behind a red line on the floor for an hour and they said it was too long of a story to get into. I left. I hear the Inglewood Library is a good place to apply for passports.

Going to this Post Office makes me want to call off my entire efforts to save it. The staff here make up policy as they go and are completely miserable. I will never go back to this location again.

The fat black clerk lady with glasses is very rude, no manners nor respect, she should be fired

All of my packages always get stuck here 2+ days despite it being a 10 minute walk from my house

My passport process experience was not as bad as the other reviews! As long as you have all the required documents and have everything filled out correctly it should be smooth. I had an appointment and while i was waiting in line an employee helped me double check everything to make sure i was ready to go. I appreciated that.The lady at the window was nice as well. You can tell she was a little irritated, which i can understand. But my husband cracked a joke and she laughed then she was much nicer. My husband and I tried to get a passport for my 17 month old at the Airport location and the lady who was taking pictures there was not patient with my baby and refused to take her picture because she was crying. The lady in this office was extremely patient she even let me take the picture! I wish i got her name but I’m so thankful for her.

If negative stars were possible Id definitely give this place a negative rating. I ordered some stuff, paid for express shipping. Supposedly they picked it up on May 18th, I ordered it on the 9th. it is now the first of June, and I havent gotten a single tracking update or anything.

Lost my package, closed my service request, have not returned my calls. Doubt you can place all the blame on Louis Dejoy on that.

Worst customer services, ladies working at this location are rude and very slow, don’t care about customer service at all.When the clerk ladies go lunch they close the doors in front of customers without telling the customers who been waiting in line for long time that the lobby will be closed leaving the customers waiting more time until they decide to come back.

They’re just really rude and impatient. i called today to ask a quick question and in the middle of it whoever answered interrupted with a very impatient “oKaY whiCh loCaTiOn aRe yOu cALLiNg aBout!?” like hello if im calling your number im inquiring about your location??? they sounded like they wanted to get the call OVER with.

The WORST SERVICE EVER ! How does a big service company Government paid employees be so RUDE And SLOW and so unprofessional ?Does this company even have a Employee handbook, are they being underpaid treated unfairly by USPS? Why as a paying customer we have to GO THRU THIS ? I asked for a manager because the lady at window was being so rude, after seeing the manager and talking to her i got to notice that the problem starts there poor management skill no sort of customer serviceSomeone above all these people should come by this office and audit it. How are they long lines and the manager is having a conversation on how she enjoys towing parked vehicles outside , must be unfair for the people she is talking about , how about more better service towards customers then to be enjoying conversation on how you call tow services on vehicles parked outsideI wish I knew who they were doing that too so I can advise them that she is more worried about towing vehicles then to Provide GOOD CUSTOMER SERVICE TO PAYING CUSTOMERS

This is the worst post office period... I’ve never felt so disrespected !! I go in to ask the post office if they could hold onto a package for me instead of delivering it to my house since I was going to be out of town when it was expected to arrive....so I just politely asked one of the employees, this older white lady with glasses I don’t know her name but she was so rude !! Like if you don’t like your job don’t take it out on the customers!!! She said sarcastically “I don’t know why don’t you ask someone else” “I don’t know what you’re asking me” and called the next person in line like what the hell ... simply a waste of my time. I never go to this post office and the first time I do .. this happens....

Yes, my purchase’s tracking # shows my package is in this post office since 4/7. As of today 4/18, it is still there. why is not moving forward with the delivery?

Love this Hawthorne location. I live in one area but I drive to this location to drop off my packages, Juan, Martha, Pat and another newly hired young lady are very courteous and helpful to me. Four stars because there is room for growth, especially for the front line supervisor. Juan Chavez is number one!

I’ve called to resolve an issue over 50 times throughout the day and no one cares to answer the phone. Absolutely absurd.

I had a problem with tracking my package. The system didn’t show its location. I called to this post office and I got a great customer service. A lady who answered my call was very helpful and very friendly. I’m very sorry I don’t know her name. I would like she would recognized for her outstanding customer service. Thank you!

Just happy to be so close by, even if i have to wait a while....

Just moved to this area. So far going to this post office the service has been great. You have to pick and choose your times that you go. My only complaint is the post office is very dirty. Filthy in fact. Old building...needs a facelift. I try my best not to touch the doors or anything in there.

6/3/20 around 12pm the women in the window so rude with people big line too I went to USPS in marine and Hawthorne nice people empty office .

The postal carrier is late.He arrives by 8pm. It is a total.nightmare. So if you have banking business or check cashing issues for that day forget.it. I am waiting on mail sent out on January 30th from California, I live in California. It is now Feb. 4th still havent received my mail I pray it will get here by January 6th. Or I am in serious trouble. They are horrible.

Almost 9pm still no mail terrible service

Had a package that Amazon said it was delivered by the Post Office. Call and spoke with Kendra at the Hawthorne office. She took her time, did research on what happened, and let me know she will track down the package and call me back. Never been a huge fan of USPS, but Kendra has restored a little faith in them. Thanks

I had a pleasant experience at this post office. I went on a Saturday morning but it wasnt too busy. The parking lot has a good amount of spaces (15-20) and it was only maybe 50% full.Inside the post office, there were only 2 people in line and 2-3 people working. As such, I was in and out pretty quick.

Meh

They wont let me give 0 stars. The passport office was rude. Martha was the woman at the window. She was very rude, did not want to help. She started throwing back our paperwork. I suggest going somewhere else. Just bad service overall.

The mail carriers continuously misdeliver mail and packages in the apartment complex I live in and when this problem is reported, the customer service is absolutely abhorrent, useless and unhelpful. This is truely the worst post office I have ever dealt with. They dont even deserve the one star I am forced to leave!!

Ive had two packages delivered to wrong addresses over the past few months and USPS has done NOTHING to help. Both of them were items I bought off of eBay, and for anyone that doesnt know, the shipping label for each item you buy off eBay isnt manually inputted. The destination address for the buyer is automatically placed on the label by eBay. This has happened to me twice and USPS is definitely at fault. I opened claims, called various numbers, but NO ONE reached back to me. The straw that broke the camels back was that an employee at this location, the same person I spoke with over the phone the previous day, gave me a number to call that didnt even exist. Im never doing business here ever again.

Worst EVER! They dont want to help, the first impression you get there, other than that my mail ends up always in my neighbors box, I get mail for different streets similar numbers ...etc. USPS should look into it.Only one good old lady though that is helpful and friendly.Same with packages issue that they do not even bother to knock the door or ring the bell, I find the notice and have to go look for it.

Terrible

It’s ridiculous that my package has been tracked and show that my package has been sitting at this location for over a month. And everything is blamed on COVID-19. In reality it this facility apparently isn’t doing their job.

As much as the wait at the post office exists, the staff do their best to get you in and out.

The lady at the counter was extremely rude. She actually made fun of me for not knowing the format I needed to write the name, address and zip code in! I’ve never been treated like that especially by a usps employee.

If I could give negative stars I would. Delivery attempts are NOT made. I am by my door ALL day and I NEVER hear a knock. They just go straight to your mailbox and put that we missed you pink slip in your mailbox... IF yourre lucky. If the packages do get delivered, they are always delivered to the wrong mailbox. My neighbors receive my mail more than I do. Almost every package I get, this happens. This place is the worst. Everything you dont want at a post office is here.

Nice customer service for passport 👍

We moved down from the Seattle area and I needed a PO Box to forward my mail until I found a permanent place. Two employees walked me through the whole process. They were super helpful and very nice!

Apparently the mail delivers cant read except addresses. Got my diploma BENT with a do not bend in a hard rigid mailer.Also they will most-likely loose your package if it values over $200.

The website claimed that this location is open until 5 pm. And it actually only open until 3pm. I arrived at 3:20. Several people have pulled up expecting service.

This post office is great they always have my packages no lost mail even through the holidays thank you

HORRIBLE!!!! This office if worst than all others I have ever been to. And thats saying a lot since all Post Offices are bad at customer service. Its all those cushy union jobs that allow these people to do what they do. They have delayed a package delivery that I have been expecting for 3 DAYS!!!!!! this is incredible , Oh and dont try calling the number, you will just get more enraged at the fact that they NEVER answer, its automatic voice mail EVERY time! The only thing that Im glad about, is the fact that Staples is probably going to make all these dumb people go unemployed, if anyone of us was this bad or careless at our job we would have been fired LONG ago!

Huge lines, tiny parking lot, always crowded, drop box for packages has been “out of order” for weeks.

Terrible. I had a package that was supposed to have been delivered yesterday, and yet its after 5pm now and I still dont have it. The manager at the post office, claims its not there, and the carrier I talked to today just said the normal package guy handed him two packages, but none of them is mine. This is not the first time this has happened, and I doubt it will be the last. Whoever has my book, clearly does not want me to have it.

Worst Post office in town. The Clerks act as if they are doing You a favor and hate the Job. Im an Employee at another office and Im appalled at the service.

Made an appointment for the passport center after asking Patricia if they would be processing passports on Friday before Veterans Day since they would be closed Saturday. She said yes, they process Mon-Fri. Made an appointment online for Friday and when we showed up they said they werent doing passports because the following day was a holiday. Awful service. Do not care about the customers. I hope you go through a different USPS branch or private service for any postal needs.

The attitudes are rude and some of clerks are lazy. Also on your website it says that this office closes at 7pm. I arrived at 515pm. There was a short Hispanic male letting people out letting in. When I told him aboutthe info on the Web he kept repeating himself saying Were closed, were closed as if he didnt want to be bothered. So to whomever is in charge of the USPS website please correct the closing time to keep confusion down. Thank you

Wait time ridiculous! Only 2 staff and 1 just sitting doing nothing....

A useless place for those of us who work for a living. That is, this place isnt open during the times we could get to it without taking time off from our jobs. AND there isnt even a mail slot to put our mail in even after the place has closed up. Bankers hours are fine if youre a banker. For the rest of us? Not so much...

My experience with this post office every time I go there is awful. I opened a case on missing packages and got a call yesterday from Kendra Collins saying that they had them there. Tracking numbers weren’t updated, there was no notice left, and when I got there to pick up my packages they said they didn’t have them. So I’m guessing I’m starting the whole process over again.

Worst service I ever encountered. Too bad there are no half stars - so its one star. We had two bike boxes. They are big, but within the limits of USPS parcel service. We shipped them a dozen times in the last years and always with USPS. Three employees first tried to ignore us. When that didnt work anymore one of them said They are too big. I said No Madam, look here, these are the labels of the last USPS shipment. She said They dont fit on the scale. I said. They do, we did this a dozen times. She said I cant lift the box. I said Sure, thats why I lift the box on the scale. She said You cant come in here to lift the box on the scale. Well where there is no will, there is no way. Three employees glared at us for being so insistent. Dear USPS, you should fire such employees on the spot.By the way: we went to FedEx just round the corner and got great service with a very friendly employee. No wonder, this postal service had no helpful employees, they all work at FedEx.

I was in there early Saturday morning. A lady was there helping a customer. After the customer left I was next when she saw me she told me to wait cuz she had to count money it wasnt bz at all it was her n other women working at the time. The other women was nice and said she will help you with a smile . Other lady lady didnt acknowledge me whats so ever. I remain calm. Once she was done counting her money . She said help me but an attitude. Mind u I was already for her to help me to track a priority mail that was sent from Texas . She didnt care or bother to look if my box was there. She direct me to a guy that takes care of that and said next. I was like wow so rude the guy also look unhappy himself and said your mail is not here. Im looking at the tracking number and still my items us in your postal office . When I show him what my phone was saying he look at me and said well we have a computer where u can find out of course as a customer Im upset that I wasnt getting no help whats so ever Ive been living in the city of hawthorn for the past 15 years. I do have a billing address which is not Hawthorne but I have a shipping address which is the same one Im living in for the past 15 years FedEx and Ups and Amazon I never EVER have this issue with. Your postal didnt even bother to deliver my box with stuff I order in retail store coming from Texas!This item I have been waiting for and your postal didnt try to make the customer happy!Bad service and giving customers attitude. Shame on this post office .

The lines are always long theres not enough clerks at the windows.Im having better luck with receiving my mail now that Ive spoke with the supervisor and the postmaster of this post office.

SLOW SLOW SLOW SLOW OLD OLD OLD OLD... there is a reason why people should retire, theyre slow, cant hear, have a sh*tty attitude.. i had an appoinment didnt matter cuz the teller is old and slow

They were very nice and helpful by providing me all the options I can send my package with.

I really enjoy this postal service. They are always on time and Ive never had any problems.

The postal workers do not seem to care whatsoever about customer service. They are rude and slow. I came from Glen Rock and what a difference! the postal workers there bent over backwards to help you, are pleasant and you can tell, they care about their job.

Unfortunately the employees are unfriendly and not very helpful. All that I wanted to do is send a package.

Name Joyce the most rude person I don’t know Why still working at the front desk customer service, they need shouted down this post office very bad.

I have been with this PO Box office for about 10 or more years. I just hate that on Saturday they close so 3:00pm However, Im happy with the service. Im proud of the work they provide. They do the best job with the information they have.Thank you, for everyone. for great service.Happi Cee

The person that delivers my mail sent my drivers license back to the DMV for no apparent reason. This has caused me so much trouble. I am having a difficult time getting my renewed license.

I was expecting a package but when I checked my tracking number it said an attempt was made at 5:02am and a notice was left which was a blatant lie. I then check again and it reads an attempt was made at 5:31pm but my package was Undeliverable as Addressed (but everything on my order form was correct), so they were returning to sender. I tried to intercept that by calling Hawthorne USPS and was met with condescension and attitude from the woman who attended me. Fortunately the company I ordered from was very kind to send a new one but this time Ill have UPS hold it for me instead of transferring it to the incompetent people at USPS for SurePost (a horrific program).

They try to move you through quickly.

I will have to find a different post office

They didn’t have any pens. I asked for one and they gave me attitude saying they didn’t have any Pens, while they had one sitting on their keyboard.Worst experience.

Not friendly, lazy. Dont want to help customers. Very sad

No answer. I called them 15 times today and it just goes to their voicemail box telling you their address and beeps. I had to call the 1800 number and they said that they are supposed to answer. The man even helped me file a complaint against them because of it.

Youre supposed to be able to use the self service kiosk on Sunday but the doors were locked.

It was closed indefinitely for Covid19

The employees were extremely rude and unhelpful. While I was confused, trying to explain my issue, they talked to me like I was stupid and incompetent. They kept sending me to another window, until I decided to ask the only good employee there. He was a Brazilian man. Very helpful. All the other old ladies should be fired for such poor service. If you dont want your day ruined by frustration and dont want to stay in that postal office for at least an hour and a half, not getting anywhere, take my advice and go to a different postal office