The GM Rachel is amazing and went above and beyond. Her staff were great also. 10/10

Never had a problem with party city westbank in 20 years until recently. There are lacking in customer service,I believe covid has a lot to do with this. Ordered through website chocolate candies for parents 50th anniversary party ,they arrived melted the whole bottom of box was soaked from the ice packs melting. Bought balloons from the store in person and because I did not have receipt was priced $25 to have them blow it up I paid $ 20 for the pack of balloons. Asked one store employee where can I find ribbon she said I dont know wow really and never bothered to help us find it. So disappointed . So ended up at Doller General where the store employee was so helpful and only charged us $9.00 to fill all six balloons of different sizes. Thank you to her .

Inventory was low. Appt of missing products from the shelves. I was able to get something that worked but the choices were limited.

Decent selection of small piñatas and candy.

Store needs a lot of love. Shelves were bare, stuff thrown everywhere. Cant buy stuff if i cant find it. Left buying only 1 thing for my daughters birthday cause they didnt have any of the other stuff on the shelf.

Whats not to love? The associate even informed me that I could bring all the balloons back on the day of the party (with the receipt) and they fill them for free. Which Ive NEVER known. I will be buying party favors for kids from dollar tree because its cheaper. But I love party city and the staff st this store is AMAZING.

I got most of everything I needed for my babies party and customer service is awesome!! My luv bugs.. All of them

It is really sad to see this establishment look as disorganized, empty and dirty. One register open seven people in a line to check out. Then finally someone else comes to help. Two workers on shift, really sad. Party City your better then this.

Went and got a balloon arrangement for my daughters 16th birthday. And it looks beautiful and affordable! Definitely would do it again!!

The store didnt have the balloons she wanted so we ordered them online and had the store blow them up for us. They did an excellent job and the balloons were a big hit at our party!

Clean store, great fast friendly available customer service. Tons of custumes. Purchased Elmo costume for my 2 year old, he wouldnt take it off.

Good hard working employees that seem to care about customer satisfaction

This place is usually stocked up with the best party supplies ever. However we went there last night and it looks as if they are in desperate need to restock..... I know they will be back up and running too full capacity in no time... but a little disappointed this round

Would not blow up four 🎈 while I waited.

My son PJ MASK theme bday party was a success thx to this place. I wish the prices was lower tho

I brought my daughter here to pick up a few things

Easy to find stuff. took away 1 star because they did not have what I needed.

Huge selection. Great prices. Super friendly staff

Searched for frooties everywhere. They had them

This location used have everything ready for events or holiday,but seem theyre lack of products!😠 Hopefully theyll restock again. Sighs

Awesome very helpful staff. Quick shopping experience. Will return.

Horrible.. Didnt have anything available in the store that was online and the lines was very long.. Where are the worker!?!?!

Great place to find Halloween items among other things.

Great items for all occasions 😊

Had an order of over $100. They said they closed at 6pm. I got there at 530pm and the place was completely empty. Couldnt get any of my decorations. If youre going to close early common curiosity is to at least warn the customers who have a standing order that your closing early for the day!

I went to party city today last minute for my graduation pictures tomorrow. Damian was so helpful and went above and beyond with his service. I will definitely be back!!

Great service, staff is very helpful with all your needs.

Excellent customer service. The manager went out of his way to help me find my costume. Its greatly appreciated.

I wish I would have gotten the girls names who helped us today, but they were very nice. She overcharged me, but I didnt even notice. She caught it, and refunded me the money. Definitely someone I would want working for my business. Our balloons were filled before we finished shopping, and we were out the door in less than 20 minutes.

Lots of options and staff was helpful. Found exactly what I needed.

Tramaine (Cashier) Had an attitude and clearly shouldn’t be working in customer service. Also, she had on a mask, but was only covering her mouth. What’s the point of wearing one?

OMG! I am beyond grateful to the employees here. My amazon order was delayed. Party cannot happen because of Covid nonsense. Nothing was going right. I was not aware that it was curbside pick up only. So I ordered but (3 minutes) after 4. The party city on veterans wouldn’t give me my curb side order (a policeman costume for my autistic son’s birthday present) Until the next day despite not having any other customers. It wouldn’t have taken long but she refused. I called over to this Party city and they made it happen. I am so grateful. They rock out loud. I wish I had gotten his name. (It was a man working @1700 if supervisors are looking to give him kudos). This will be my Party City store from now on.

Good

I went here on Wednesday bought what I thought was a nice pair of tenna shoes 2 days later the soles fell off! If this is the kind of stuff they selling Im not buying. Ive always come here for yrs and yrs and this is the second pair I bought that did this!!!! Im not renting a pair of second hand shoes for $5.00 a day!!! Yall lost my buisness!!!!!!

Lot of out of stocks.

Slow workers and rude people working there

I gotta give the staff props. They are always helpful. I can get balloons at the last minute no problem. And staff knows how to put together a nice balloon display. Well stocked

Employees actually asked if we needed assistance. And knew immediately where the item was we were looking for

Good customer service

Unorganized ,dysfunctional, over crowded and the prices are outrageous . I wish I could say my experience was more pleasant but I can not . I walked in with my three children excited and in the Halloween spirit only to walk out feeling very overwhelmed and unsatisfied because one of my children was unable to get a costume after being told three times they did not have any of the costumes he picked . He would pick one and wait in a large group of people just to be told they dont have anymore three separate times after waiting for about 10 minutes at a time we had to say enough is enough and take our business else where . If ever we do go back we will have a pin and paper to list all of the items we want and then wait to be served . I wish we would have thought of that before because it would have saved us so much time . Im not sure why they dont just have the costumes available on the walls so we can pick them , pay and leave but Im assuming it has to do with theft prevention which is very sad because the good have to suffer for the bad . Last but not least I think the location ( space of the store ) was too small . I could feel the body heat of others and we were all bumping into each other and could hardly fit in the store . Maybe next year things will be better . Oh sorry one more thing as far as prices go , I only needed to get my daughter wings to go with her costume but Im not about to pay $21 or more for something she will only wear once. I really wanted to get these really pretty purple wings but rent is due on the 1st and I had to say no . I already have wings at home so we went to Wall- Mart for arts and crafts to make our own purple wings ! I spent $7 in total there and we are now all set for trick or treating!!!!

I have alot on my plate planning a baby shower the two sale associates were very helpful party City on Manhattan thanks

I love Party City.!!Especially for Halloween! The associates there are very friendly and knowledgeable and are eager to help you find whatever you need. I patronize the store on Manhattan in Harvey and I think they have the best staff!

The customers service is suck.... I try to purchase the costume for my kids and nobody helps. I run to the cashier and ask for help. The lady playing her phone and telling me go back by the door and someone will come to help me. Why she don’t call them come out help me instead use her time play her phone? I stay by the door 10 minuets but no ones coming. And nobody care to sale the products. I wish the owner read this so they can figure out why they’re so slow....

Always have what I need.

This is a great place to get party supplies... This is a typical Party City. They have a lot of party decorations and things like that... You can get all your party supplies here....from napkins, tablecloths, & party favors to blow up trees, etc. They have costumes organized by themes, holidays and even by color. Although this store has everything you need to throw a fun party , there are NEVER enough employees to help you.

The store needs updating.

Tried to call this location on several occasions. No one answers the phone. If someone does answer, they immediately tell you to hold and never return to the phone. The store manager should correct this situation.

Ms. Dee was so helpful and pleasant. I can tell she likes her job.

Missing the stuff I needed

Party city was great 👍 great staff 👍

The store was MADNESS, it was Halloween party Saturday so it was expected, crew was helpful and worked as expeditiously as possible and were really pleasant

Not real easy to find where things are, but theyre the best place to go for party stuff. Bought my boss some invitations for his bday party. They were shaped like Hawaiian shirts! So cute!Theyre also a good place to get Halloween and party costumes, usually carrying a decent selection year round.

How dont u have any sonic? Smh

Brought back package sealed, unopened, and wasn’t offered credit back. Original receipt in hand as well. The wig was bought YESTERDAY, and there are signs at the counter that explicitly say that returns will be acknowledged within 30 days if package isn’t opened. I received store credit, which won’t be used since I was only visiting and the voucher can only be used at issuing store. Attendant said there was nothing she could do. This is ridiculous, and party city literally just stole 30 dollars.

They always have what you need and very nice attitude

Great selection but not easy on the pockets!

Called to inquire about the price on helium balloons getting filled, associate was very rude and condescending stating they didn’t have any helium to fill said balloons. If there was any lower, I would put that #0Stars.

The gentalman on the floor was very helpful, very polite and made our overall experience very pleasant. I will definitely bring my business back to this location as long as they have such great employees.

They have good selection but prices could be better.

They were really slow ..they need to hiring more staff

Came in to party City for props and make up for the movie were about to film and walked right back out have, you ever heard of price match. The price of your items are outrageous and needs to be on clearance when your season is over

They were out of meters costumes but they were nice and they were doing their best!

Short staff. Long waits but the one guy waa really helpful.

This my go to place for event and party supplies at great prices and competent cashiers.

New store is nice. Lots of options.

For all your costume and party needs at reasonable prices!

Amazing service! Fast and friendly. Only thing burgundy balloons turned out a little more on the magenta side.

They have a lot of things for birthday parties but there are different types of parties, I couldnt find a variety for womens event like a big shoe baloom or pink marble balooms . The service was great I really like going to this place

Anything you want for decorating ideals

Need help. Busy for the few employees.

Yeah we like shopping at Party City have most everything you need great place to shop.

Terrible for regional management to leave only two employees in such a large store. Why overwork your personnel. Just terrible.

Always find what I need here. Online store sometimes cheaper.

Good selection of products for a good price.

This place has everything that you need to throw party

Never have what is needed and always overly priced when they do!

Not enough different bridal sets

It is a clean store and employee are was very helpful.

Had just what we needed

Good service and they have everything you need for a good party

Party Planners Heaven🎊❗

This place has everything. Staff is amazing too

Went there for my son party supplies last minute HAD EVERYTHING!!!! SWEET MANAGER VERY HELPFUL

Nice store, the staff seems to enjoy themselves and are helpful. Went on a Friday night and it was busy, but not over crowded.

EVERYTHING YOU NEED FOR YOUR PARTIES ARE MAINLY ONE STOP

Great got what I needed

Love this place.

They run out of costumes faster then I can even run

Kind of slow. I found a talk too much at the register and not pay attention to the customers waiting line but they do have all the party stuff you want

Party city on Manhattan is usually a mess. The staff there seems to always be in a bad mood. Theyre not very helpful and when they do help you can expect them to give short and rude answers.

Awesome experience very kind professional staff

Balloons for any occasion

Staff was helpful fun and clean store

Found every thing I wanted

Had everything you need for s partu

Got me and the wife costumes from here employe was a great help

Its party city. If you need decorations it the place to go.

Lots! Simply lots of stuff!🎉

Always stocked shelves with plenty of variety!

EXTREMELY packed.. unorganized, Too many blank trips .. a waste of Gas!!! Didnt have neither of my kids FULL costume in their bags .. so I had to return in order to complete their costumes.. uggh!