I had a good time test driving the Kia Forte and had the good fortune to buy one. I didnt get the deal I wanted but that was my fault not Bert Ogden Kia. Everyone treated me very kindly and I appreciated that. I love my new Kia! Thank you to Carlos Del Angel in the sales staff and Javier Solis in Financing!

I always get great service with a friendly smile. Juan Gonzales was very helpful and knowledgeable on the vehicles.

Went in for service due to a recall. Mind you I had called 4 days before to make sure they can check my vehicle. I get there they only have to people that can work on my vehicle and there both out for different reasons. Thats no excuse they all should be trained.

We love the service and the personnel here in Harlingen and have no regrets we love the car we thank you that we could deal with with yall thank you very very much

People are finding life really hard rn with everything going on. People do need vehicles but many of your cars are 10k dollars more than they should be, all because you know you can take advantage right now.. but the tables WILL turn as they always do and consumers will remember Bert ogden for this. To anyone interested, Moritz Kia in Dallas and Other Kia dealerships in Austin are selling at MSRP. Yeah its a drive but its worth a 5-10k savings..

I usually don’t like to leave a bad review. However, just got back from Bert Ogden Kia in Harlingen. We went yesterday to try to trade out of a lease that had positive equity and since they were around closing time we get that they couldn’t work with us too much. The salesman in training told us that they would call us the next day. No call received. We still went due to the fact that we only want the Carnival at the moment. They wanted to mark up 5k from the MSRP, and add a fee just to get payoff that we had from Toyota! They didn’t even ask if we wanted to purchase or lease. We were interested in a lease since they had good deals online! I get the salesman was only doing his job, but not once did a manager come out to speak to us! All the dealerships we’ve bought at the manager has the courtesy to at least stop and talk to us. They let a customer walk with positive equity and ready to lease! Now we have to go to Corpus Christi to the Kia when we could’ve just given our business to the valley. Extremely disappointed.

My experience with Edgar at Kia was awesome. Being from Houston I can honestly say I was able to trust that Edgar and the Kia team were trying their best to get me a good deal which they sure did! Although some of my demands were impossible they still gave me a great deal and had my best interest. Great experience, highly recommend!

I drove to Kia here in Harlingen, Texas and I’m stunned with the outstanding job done by Mr. Edgar G and Mr Jose P. Both gentlemen so helpful and understanding on my situation. I was able to leave with the vehicle that we wanted. Thank you so much Kia Harlingen. Beyond my expectations once again.

Had a great sales rep, my credit isn’t that great but I was very fortunate to have a great Sales Manager (Patty S) that worked/fought very hard in going above and beyond to provide me with the best deal possible. I highly recommend Kia not only for the amazing customer service but they have such great reviews/reputation on ALL their vehicles.

We just left the dealership very happy with the information we inquired from Nick! He was very nice, informative, professional, yet was very comfortable to talk to (unlike some pushy salesmen). We personally hate going to dealerships just to avoid salesmen’s, however Nick was so easy to talk to and right away gained our trust. We didn’t buy a car today, but when we go back to make a decision Nick is definitely going to be our guy. 100% recommend!!

I received excellent customer service at Bert Ogden Harlingen. Jose made it very easy for us to get my sons first vehicle. He went far a beyond to the call of duty. Very happy with our purchase

Ive gone to several dealerships and have had several bad experiences. This was by far the best experience Ive had in a while. Patty Torres really helped my wife and I get the vehicle we wanted and the finance team helped us with the smooth purchase process. Thank you Bert Ogden kia Harlingen for the great experience.

Best customer service hands down! Issac’s knowledge on the vehicles was legit. He guided me in the right direction to what features I was looking for! If you go by ask for him!!!

I had the best experience.. Eduardo Rodrigues and Jose made my husband and myself feel very comfortable . They are the best salesman I have ever dealt with . I will definitely recommend them and Kia dealership to my friends an families when looking for a vehicle!! Thumbs up and keep up the great job!!

Mr Edgar Garza, salesman at Bert Ogden KIA in Harlingen, has been the best car salesman yet for me! He was very knowledgeable about all the features the vehicle had to offer. He took the time to explain and answer any question I had.Mr Solis in finance was also very professional.Thank You 😊

Paul was super helpful! Even though they were backed up he made sure to help us out as quickly as possible.

Service team is amazing! Paul goes out of his way to help us every time. Our cars always get maintenance here and in a timely manner! One happy Kia Owner!

Excellent service. Will definitely come back for my next vehicle.

The best car buying experience ever! Eduardo was very professional super nice and awesomely knowledgeable about the cars and just knows what car fits the client. Totally appreciate the awesomeness.

Really quick on all their work and honest people they were really nice professional that lead us to a good deal on gettin our new vehicle thanks

Edgar the sales rep made my purchase experience excellent, courteous and knowledgeable, the whole process was fast and straight forward.

Where do I start very professional and very knowledgeable. Eddie was one of the most experienced salesman i have ever met in my years of buying cars. Extremely helpful and a go getter . I honestly wasn’t expecting to come out with a brand new vehicle which I love and Eddie made that happen. Also Carlos helped us out a lot too on our process and helped me understand my brand new vehicle with the electronics and gadgets it has extremely helpful. I recommend anyone looking for a vehicle or in the market to trade in go with Eddie and Carlos they will help and do their best to help to get you into what you like.

Took out my very first vehicle and the service was absolutely amazing. Great atmosphere from the start and nothing but kindness from everyone. Thank you Bert Ogden Harlingen Kia for making my first time such a wonderful experience!!

Came looking for a used manual car, and ended up walking out with a brand new 2021 Kia Forte GT. Fern Fernando is the guy to go with. A+ customer service. Jaime in finance really took the time to explain the answers to all my questions as well. Really just a great experience.

Edward from Toyota was a big help in getting my new Kia. He made the experience pretty easy. Go visit him if you’re looking for a new vehicle! Super friendly and very informative.

Im actually here right now from Galveston Texas taking a car home 2021 Kia soul, 6 speed.Jose Puga, is the man, absolutely perfect transaction picked me up at the airport.Ask for Jose

Great place, great staff. I had to leave early and they delivered the vehicle to my home and brought paperwork to my workplace. Would do business again.

BEWARE OF PURCHASING ANY ADD-ONS AT BERT OGDEN DEALERSHIPS. I purchased a new Kia Sorento last August and I will say that it was a good purchasing experience. I decided to get the GAP, Warranty, and Maintenance plans. I learned that I could get them significantly cheaper elsewhere so I decided to cancel. It took me several months to get my GAP refund from the dealership, and I only received it after being given the run-around from the corporate office. The General Manager of the dealership finally called me and had it resolved and quickly received my refund. I then decided to cancel my warranty. It took several different calls to get a hold of Georgia who is in charge of Cancellations. She did process the cancellation right away and I have written confirmation that the warranty funds have been released to the dealership. I have tried emailing her several times about the status of my refund and I have not received a response. I have even copied Natasha Del Barrio who is the CEO of Bert Ogden on the email with no reply. Natasha would not reply to my voicemail as well. I have attempted to contact Finance directly at the Bert Ogden Kia dealership with no follow up phone call. Its to the point where the dealership will not even pick up the phone unless I call from a different number. All indicators is that they are holding my funds intentionally at this point.

Will Whitthauer is an awesome salesperson. He got us the car we wanted and made sure we were very happy with our purchase. If you need, a car or suv look for Will he will get you what you want!

Lucked out and came in right when they were unloading a new Moss Green Telluride today and my wife had to get it. Eddie T Rex was really great to work with and Danny made sure we got a great deal. I called Kia dealerships across the state over the past two days and these guys made us an offer we couldnt refuse! If your lucking for a Telluride or and Kia, give T Rex a call. Youll be glad you did!P.S. Make sure you tell them Chris sent you.

I was in the market for a Kia Soul, I made several inquiries at various dealerships within a 300 mile radius and Bert Ogden was the only one that had their stuff together. They reached out promptly, they listened to what I wanted and it was a very pleasant experience. I highly recommend them.

Great no hassle car purchasing from Kia Harlingen! Jose and Javier provided excellent customer service. Thank you for helping a retired school teacher buy a Kia Sorento. I love my new car!

Very good customer service. Made the buying process easy and possible. Very professional and available throughout the day especially for people whom work late. Would recommend salesman Jose for any questions about purchasing your own Kia car. 👍

Mr. Jose Puga did a great job with getting us what we wanted at a great price.

Awesome dealership highly recommended staff very helpful and knowledgeable best prices in town purchased 2nd new vehicle and was not disappointed

Jose Arrevalo is a great salesman. He made the car buying experience easy and he was very helpful. I highly recommend him as your salesman as well as Bert Ogden Kia. I can truly say I had a much better experience at Bert Ogden Kia than Bert Ogden Dodge in Harlingen Tx.

Young man if even what he is in the parts department is very rude, lost and is easily distracted. He lost my papers for my part orders and had to wait for manager to come back from lunch. Never will I come in or call to order from that young child. He knows nothing.

Up front let me say i like the KIA Sportage. However I regret buying it from Bert Ogden Kia in Harlingen. It is time for me to have the first State Inspection so I called to see if I need an appointment and if so to make an appointment.I called on April 27, 2021, and again, and again, and again. Today, the 28th I called, and again and again and again. Every time I end up after waiting an age, at a voice mail box that appears to be full, for so far nobody has called me back.Time to go somewhere else for service and my next car!

Sales people and manager dont want to work any deal

Edgar was great. Made it a great experience. He gave me plenty of room to make my decision. Speak to Edgar hes your guy

Friendly service! Salesman was very helpful and accommodating! Really appreciate how helpful he was.

Great customer service by Eduardo Rodriguez

For a first time buyer really love the atmosphere and vibes of every employee i met. Wish I can remember everyones name I talk to because they did their best and were honest in me walking out with my first brand new car. But I remember my salesman Charlie. He was attentive, over achieved to help me to get what I was looking for. Even still ask me and infrom me of things I didnt know of car.i went back today to pick up my license plate and saw him. And he remembered me. And we met by wearing mask .lol. cant believe he recognized me. To top it off. I was impress he remembered my first and last name. Salesman like this deserve to be recognized and more. You can tell he cared and was concern about my experience purchasing my car. HIGHLY RECOMMEND ,Charlie. Also Eduardo Lalo did his best to help me . And he took the important photo of me before driving out with my brand new car when I went to pick it up(was in inspection,bought it on a Saturday,picked it up Monday) Thank you Charlie and Eduardo. For sure I will be going back when they get the K5 GT. and will call Charlie.

Had the best service with this Bert Odgen! Have purchased with Bert Odgen facilities but i will say this was the best one yet!

Very helpful and fair, ask for cabrito.

The car sales men were very nice very patient with me and my family made me feel very at home

I love how they treated me. The team really works together well, and will help you any way they can. My experience was awesome and so is the Telluride I bought. I’m very grateful for Bert Ogden KIA Harlingen team and my beautiful new vehicle! Thank you so much for your help!!!

Paul is an excellent service man, hard worker!

Good courteous service love the test drive I may just buy it

Best place to go buy your car!! Eduardo Rodriguez and Javier Solis made the experience super simple and enjoyable for us. Everything was excellent on our visit, they asked us all the questions necessary to understand to perfection what we were looking for and took it into account all the time. Customer service from salesman Eduardo R. is the BEST! Well totally be back soon!

I took my Kia Sorento to get serviced. My service advisor Paul told me that my harness had been chewed through by rats. Replacement would cost 4K-5k or just repairing would cost $800.I went in person to see the damage and it was not close to an $800 job.They lower the price to $350 implying that they grab hefty commission for small jobs.I ended up getting a local repair shop to pick it up, and repair the harness which cost me a grand total of $75.00 to get my Kia up and running like new.

Nice friendly service theyre really trying to help you out thank you

Great customer service, purchase went smooth. Got me the deal I wanted. Definitely recommend ask for Abel!!

Friendly, knowledgeable, and efficient service.

This is my 3rd car from Bert Ogden. They had the best price and service. Even delivered the car to my house.

Amazing service and truth in their words, not hiding anything or charging outrageous extra costKeep up the good work and keep helping people

Thank u Arnold Garza for helping me with the part I needed. Special thanks to Paul Gonzalez for great customer service and going above n beyond in helping me. I will definitely go back to see him. Thanks again guys. Keep up the good work. Youre AWESOME

This is my second vehicle with Bert Ogden Kia. Eduardo was my salesman both times. He was the driving factor in returning.

Best place to purchase a vehicle and great over all service 👌 🙌. Very pleased with this car dealership in Harlingen (KIA). Paul and Paulina are the best. They need a raise!!!

Great customer service. If you all are looking for a new car call Edgar and Savanna. They treat you with excellent customer service and work hard in getting you in a new car.

My sister and I are extremely happy with the purchase of her 2021 Kia Soul in Gravity Grey and my 2021 Kia Soul in Inferno Red. Thank you to Eduardo Rodriguez our sales guy and the Bert Ogden Harlingen Kia family for making our purchase experience a great one. 🚗😊🚗😊

Good people. It took some time to get the deal done but it happens! If they got the price down a little more I would have given 5 stars.

Couldn’t get into my local KIA. I drove an hour to get to this KIA after a few questions had been answered by Paul. I was able to drop off my car and get taken care of in a timely manor. Great service and hospitality. Super happy and now they have a customer for life! Paul was so professional and kind. Thanks again!!!!!

Paul, service manager did a great job of taking care of my car. Kept me informed very well. Fine rep. for your company.

Great service, fastest deal for a car Ive ever done. Fair price, great customer service, thank you Billy the Kid!! Loving our Kia Stinger !!

Had a great experience. Friendly staff and amazing service. I was in a out in no time with a brand new vehicle.

Friendly staff. Good deal, so we bought a new Kia.

We were promptly met and they answered all questions. Showed us the vehicles we wanted to look at. Couldnt ask for nicer service.

Friendly service, willing to help with pricing and get you at or close to what you want.. Driving my first Kia now and I luv it!

Awesome service and the used car manager worked with us Im very grateful as a customer and new car owner.

Staff was very friendly and professional, they worked with me to make sure I got a car that had what I needed and wanted at the price I could afford. Victoria, Charlie, Patty, and Billie make an awesome team!!! They’ll take care of you!!!

Courteous staff, very helpful and friendly. They were willing to haggle with us to come to an agreement we were comfortable with. Thank you Able and Mr. Solis!

Had a great experience. Eddie was attentive and the whole staff very professional.

Thank you for working with me. This is the first car I actually purchase on my own from a dealership. The experience was a little scary and intense but I learned from it. Daniel, thank you for your help and I wish you luck in your future sales. You were very helpful.RegardsGracie Lucio-Roach

Their customer service has always been very good but I always have a hard time contacting them through the phone at service dept (no one answers at times) to schedule appointments for my oil change.

Very friendly service. No hassle and never felt pressured. Huge shout out to Max and Edgar for all their help!

Everyone we have dealt with there has been very polite and professional. The service manager Paul has been a huge help! Every time our vehicle has needed service he has been quick to help and keep us informed. I highly recommend taking your vehicles there!

Very nice customer service. No problems what so ever. 😁

In July I purchased a Kia Soul 2020 with the help of Mr Abel Solis. He was very friendly and willing to help, and straightforward with the price. Would definitely recommend.

They waste my time for 3 hours I don’t recommend poor customer service.

Paul, and his team are thee best.Make you feel like family and are well organized and big chillin.

Just bought a 2020 Kia Forte this past weekend! Patty and Daniel were extremely helpful and made the process easier than expected. I would definitely recommend friends and family to buy cars here!

Paul is the best service manager in the country!! Andy was also very kind and informative!! God bless them!

Charlie and Joab at Bert Odgen Kia were great. Helped me select a car and walked me through the features. Also helped me with insurance and financing options.

Paul was amazing. Truly went above and beyond. Has an I love my job attitude. Very positive and inviting making me feel welcomed. Exquisite customer service skills. Give this guy a raise or promotion!

Not happy. A $15,000 car should not be financed at a $400 payments for 72 months .It almost doubled in price ($28,800 )My wife and i bought a kia sedona and a kia soul gt lineMy credit is not the best but im not a mathematician either but almost doubling the cars value is a rip off

Abel was very helpful during our a car buying experience. We appreciated his willingness to work with us. We also appreciated Billys patience while finalizing the sale.

Great staff. Friendly and attentive to all our needs and wants. Answered all our questions.

Very caring staff at Kia. Very helpful and helped us even more with trade in on car value. Simple service. Eduardo “Lalo” brought the car over to demo at my work. Closed the deal the following day. BDC rep Aaron was very helpful along with his supervisor Nestor. Javier was the finance personnel that helped us get into our new vehicle. I recommend shopping her.

Great people.

Excellent service and awesome cars!!

We purchased a brand new 2020 Kia Soul from the Bert Ogden dealership they tried scamming us on the number first off second we live 5 hours away to get home and find out the car was missing the cover that covers up the spare tire I contacted them and they completely blew me off they said that it was sent over 3 weeks ago I call and call and they just hang up on me very bad service!! Would never buy there again. My advice to future buyers don’t go there and if you do check the numbers cause they are going to try and scam you and pull a quick one! Horrible dealership

They did the absolute most to get it done and I appreciate that! That speaks wonders for the people who actually want to buy a car whatever the case may be. A representation of what a dealership is suppose to be. 🎉🎊

Absolutely great service! Paul Gonzalez went out of his way to make sure I was taken care of! I really enjoy getting all my vehicles serviced at Kia Harlingen because of the great customer experience. I could drop off my vehicles there and get dropped and picked up when they are ready. Highly recommend

All around good experience

The sales experience was excellent. The entire staff was very professional and did not put any pressure on me to sign. Satisfied with my purchase and would definitely recommend.

Good prices, good service

I went to the dealership to buy my wife a car it was amazing to see someone who actually wanted to help us Jose puga did a great job got me what I wanted for my trade in and gave me the car I wanted to be in for a decent price, it was a bit out of my way to get to harlingen but in the end it was worth it

Weve been part of the Bert Ogden family for years, just bought our 4th car but have noticed that the customer service after the sale has diminished considerately. During the visits you practically have them eating out of your hand. This last time was and is gonna be the last time we go to Bert Ogden, the sales man at the Mazda dealership was very unprofessional and insulting. I know, i should have left but with only one day a week off and really needed to get it done asap. The car sold itself not the salesman for sure.Now Im trying to cancel the extended warranties on the vehicle we traded in and that service is also not very helpful.

I had the worst experience with this place friendly at first then they forget about you. Bought a 2020 car and have been having issues trying to get it fixed for the last three months and they just keep giving me the runaround, super unsatisfied.