Very convenient gym and try theres a Planet Fitness in just about every direction I ever need to travel. The employees have exceeded my expectations so far and I try to recommend Planet Fitness to everyone I associate with regularly. I think everybody should try out the red light therapy at least once in their lifetime.

Amazing gym they just need to keep the mens room in better shape

The atmosphere is really chill and they take great care to keep the place clean

Today was the first time back in over a year...i felt very comfortable in the gym. Everything was very clean, there was space between members on the equipment. So good to see all the cleaning and sanitizing stations throughout the gym. Cant wait to come back again!

I love how planet fitness isnt super busy all of the time. Ive gone at different times and it is NEVER packed. So far all the staff are super nice and I enjoy the 30 minutes circuit.

The last time I went to this gym, I walked into a bathroom stall and there was toilet paper all over the ground. The staff doesn’t help, and a lot of people complain. It just wasn’t the best.

I love this place. Its super cheap and is so worth the money! I feel very comfortable. Especially, because Im very insecure about my body. Judgement Free Zone.

No one bothers me here which is great. I love that.

Planet fitness is amazing! They have great equipment and everyone is super helpful and nice!Best gym experience ever!

Good place to work out. Plenty of equipment to use. Like the different types of music being played.

Only four stars because I signed up today but everybody was perfect 5 by the end of the week

The same as every other planet fitness. dumbells to 75 pounds, no barbells or free weights for pressing, squatting or deadlifting. the only chain left. As liberal trans-friendly, wok, critical race, as they can be.

Good membership prices. Work out at your own pace.

Very impressive with the Social Distancing in placed. Very clean and the staff stays on TOP of the cleaning. They are definitely following the CDC guidelines. I feel very save environmentally at PF.

Front desk, people are nice, gym very clean, IAM new here, I was looking for a gym I went to one life, before went to planet fitness, The Lady in the front desk wasnt nice, and when I cam to planet, people was nice....

I appreciate the time convenience an accessibility to the gym. I more so appreciate some of the Staff, Especially (Hanna!!) whom helped me download the planet Fitness App so I can utilize my Planet fitness digital Key. Hanna!! was very patient and informative, I’am not the best with Technology.

Its 24/7 which is awesome.. And its clean.. The staff is friendly. I can go as much as I want..

Great gym! Employees very friendly!

Good place to work out and just get into what youre doing, very respectful.

Clean and quiet. I go when everyone else is sleeping. Time to get rid of these pandemic pounds.

I like the convenience of the location and that theyre open all the time, so I can go whenever it best fits my schedule. Its usually not crowded and I dont feel self conscious.

I went in today to have a look around. I spent the day gym shopping to find a place to work out. While here I was approached by Duane Dwayne? sorry for which way it is spellled. He was very professional, knew everything about the gym, answered all questions and showed me around the place. He made me feel comfortable being a judge free zone, he was very polite, and gave great customer service. I noticed how clean the place was, and he talked about how often it was cleaned. They have lots of equipment and social distancing signs on every other machine. I am signing up today for a membership. Thank you for awesome customer service.

Been to countless PF,s across the country. This one has gone down hill and is getting worse. For one, its dirty. Theres always trash on the ground, Im afraid of the stalls, and I once documented the same wad of gum in the shower had existed for more than six months. Second, there is zero mask enforcement. Vigorously exercising, ,i understand, but people are lazily socializing in groups with no masks and its just accepted. Finally, they must have 15000 members with no occupancy limits. Its almost always crowded now with not enough weights stations. I think its finally time to make the switch to Onelife.

Planet Fitness is a terrific club. The convenience is amazing and the staff is superb. It has changed my life. You, too, can change your life for the better for $10 a month.

Glad to be back at the gym after undergoing my fourth spinal lumbar surgery in 2019. Exercise always releases good endorphins and makes me feel GREAT !! Only setback is I am now restricted to light-to-moderate weightlifting and as much cardiovascular exercise as my aging body can handle. Planet Fitness is PERFECT to suit my needs.

Wish there was group cardio classes n swimming pool

Well its not overcrowded and it has such a different arrangement of ages from young to old which is nice and I feel very comfortable there and its open 24 hours so its very convenient to go over anytime I can,and I think that its also very clean as well and, the people that work there are very nice.

I enjoy the cleanliness of the Hagerstown location. Staff are working nonstop to keep the gym clean and up-to-par with cleanliness standards. This location also has very friendly staff who work hard to greet and meet the needs of the members of the club. I recommend this location to many who are looking to join a gym in the area.

They have a friendly staff. Good variety of workout equipment. Plus when you join and download the app they have a meter reader that shows when crowded.

Love my workouts at this gym

Easter Sunday not crowded good work out!!!

So far, Ive enjoyed my experiences at the Planet

Well as of now I have now complaints . I do notice the same person keeping up the gym and keeping things very sanitary . I think his name is Duane . I have to say it’s one of the cleanest gyms I’ve ever been in . Duane is always in a good mood and doesn’t hesitate to answer any questions . Hard to find in people like this in the times we are living in .

Its close to home, very friendly and professional staff, as well as clientele, its well maintained and also the staff are very helpful and knowledgeable

Staff is friendly and helpful. Facility and equipment are cleaned regularly, nice place to work out

Nice area multiple dollar stores in shopping center with planet fitness across from major park with restrooms open til winter

I do the 30 minute cycle. Michael is a great personal trainer

The best gym ever very nice staff the gym is very neat and clean I always have a good time working out at Hagerstown MD fitness Love it there!

The staff are very friendly and helpful. My Wife is handicapped and they have made sure she gets what she needs and helps any way they can. Everyone is very friendly and makes you feel welcome. The place for the most part is clean and supplies are kept up with.

Everything was nice in clean and staff seemed to be sanitizing around the clock

Very nice gym,but anytime is more private and cozy

Love working out here but might come back after the stuff with the virus is over though

Very polite staff.. No judgement from people while your working out! Would recommend to anyone.

The friendly and super clean atmosphere is welcoming. I enjoy the seriousness of the gym and the wide range of available equipment. A nice balance of beginners and experienced members. It’s truly a no critic zone. My three kids are just learning the importance of physical fitness, PF allows them to learn without being embarrassed.The staff is awesome!

Quiet and clean

I have the Silver Sneaker Plan and Planet Fitness carries the program. What a GREAT experience!! Everything about the staff, they always have a smile on their faces and will greet you coming and going. Everyone is always in great spirit!! The equipment is always clean and tuned up properly. I was so impressed with the operation I upgraded my membership I just two days and also my wife joined since she had how impressed I was with the location. She really likes how the atmosphere is all around. Plus there is lots of GREAT people going to the gym. Like I said everyone is in great spirits everyday. Just in my short amount of time here I have seen plenty of inspirational people working hard to better their health and lifestyle. Thank you Planet Fitness!! Keep up the great job!!!

Good place for a work out. The devices are a bit older but still in good conditions. Staff is very friendly, almost the nicest I ever meet in a PF in the US. When I was inside, all time clean.It is not very busy like in most of the other gymsDo me a fav, clean the pull-up bar with the weight. The handles are very disc..., don´t be worry it is in almost all gyms.

I enjoy the many different choices of equipment that are available. The staff is courteous and helpful. I am still learning how to use some of the equipment and havent worked with the trainer to come up with a better exercise routine. Its clean and is well maintained , too! This works for my husband and myself.

I havent actually used this gym, but I wanted to comment that all summer long theyre offering teens (I think ages 15-18, but Im not positive) free memberships. My son has been going and is really getting into fitness and health. I think its wonderful theyre offering this, as it gives teens something else to do and keeps them busy.

Nice place definitely judgment free the parking lot is trashed tho

One of the best ones I have been too. Super friendly staff, clean equipment, relaxed atmosphere.

Equipment is always in good, clean condition. The 30-minute express is just what I needed. I appreciate trainer Michaels instruction on that.

Just joined. Great atmosphere, great prices. Employees acted like I was bugging them though. How can you work customer service with a poor attitude? The young lady was very pleasant I might add (c.s.).

I like this gym, because the staff is helpful. With the exception of busy days, the machines are readily available seeing there are some identical machines. Staff member Tom was great. I chose this gym over Golds gym for those reasons listed above. The other Planet Fitness gyms were just as clean.

I was worried about exercising during the pandemic but they seem to have kept the place clean and have been following the social distancing rules. I wear my mask during my workout and the employees are very nice.

Its a nice place to work out. It would be 5 stars if I didnt have to deal with old guys blocking the way on the 30 Min express workout. It seems like every time I go theres someone using the machines but not following the guidelines.

The staff are helpful, the gym is clean and has plenty of equipment. Might be nice to offer 1 or 2 Saturday classes and turn down the music in the womens locker room, but otherwise this is an excellent environment to get fit.

This has been my gym for years and it keeps getting better! The price of $20 a month for a 24/7 open and clean facility is hard to beat! And you can tan all year round!

I have tried many fitness clubs but this is one of the best clubs. Specially with the most friendly staff. One person that i would like to give a shout out to is Emily. She is an epitome of customer friendliness and she can motivate the most lethargic person on earth and make him/her workout with ease.

I know this wont be posted. This gym needs some serious help. Equipment is not maintained properly TVs have not been working for weeks. Employees more worried about being o .their phones than taking care of the gym. People wearing street clothes to work out. Time to consider a new gym

The service needs some work even though the place is nice but i like the one in Frederick a lot more because they re did all of it, its way bigger and they have nicer tanning beds.

Its a small location, and very crowded with machines

The gym is amazing and so clean. I have noticed a new guy in there and ever since he came to the gym its been cleaner and nicer. I always see him out cleaning and checking on the members. Thank you keep up the good work.

The place is clean, the bathroom facilities are in excellent conditions. Its super well organized. Employees are kind and on task.A faithfully-no critique environment was created here. You can come up and do your own routine/workout, do it, and continue with your daily with barely zero to no interruption whatsoever. They also have special schedule for holidays and present all listings for them ahead of time so you can plan your workout times and holiday.I completely recommend this Planet Fitness Gym for all the reasons mentioned above. Its Excellent!!!!!

Has pretty much everything you need to stay fit. I like that its open 24/7 also that makes the opportunity to get there a lot easier

Lots of equipment. Friendly staff. Good weight equipment. Could use better cardio and stretching equipment. Very clean.

Clean, safe and friendly.

Great gym. Friendly staff. Management is a problem. Every time I try to talk with staff members, managers come up and butt in conversation, and sends the staff elsewhere. The gym is clean, the machines work or repaired quickly. So it’s not like they neglect their duties. It’s an A-B conversation. Management can C it’s way out of it. Staff address issues without need for a manager. If I want to speak to management I will. I’m just trying to work out and befriend my staff

Really nice

Great Atmosphere And the staff is very helpful and keeps the place very clean. I liked the fact that I can go into the gym and work out and I dont have to worry about being judged.

Great place to work out

This location has great staff who are always friendly and courteous. The equipment reflects other Planet Fitness areas and is all new and well maintained. Peak times can be competitive for certain things in the weightlifting area but I have never had to wait for a cardio machine. There isnt a real good area to stretch out and its more of an afterthought that they put in the corner.

Awesome servic

Equipment is of sufficient quantity that I always am able to work out as I choose. The faculty including the locker rooms are clean. Showers are always hot and clean.Just one complaint. The audio for a couple of the tv channels including ESPN has been non-existent since Ive been a member. Catching up on the latest sports and watching sporting events helps me through my workout. It would be very much appreciated if this were fixed.Thanks,Michael Heyser

This company will rip you off!! there are better options in the area. i had joined in 2016 and it was good until i got extreamly busy with 2 jobs and trying to juggle life. i thought my membership ran out after a year and you had to re sign for another year. WRONG!! They put a stipulation on their agreement and i have been charged every month for the past 2 years even though i have not been there in 2 years. I thought my agreement ended but it did not. nothing ever gets sent to me so i had no idea i was even still a member. i called to see if i could get a refund , they admit to seeing that i havnt been there in 2 years and they still would not honor a refund. common sense plays no part in their judgement and they put that stipulation in the contract so that they can use who they can. DO NOT GO THERE. they have also double charged people to try and get extra money.UPDATE: after your comment i just have to say to look professional you have went off topic and missed the point. I have canceled my membership and will never ever get a membership through planet fitness again. you can clearly see when i had visited a location last in 2016 which was over 2 years ago and not once was i offered anything to compensate me for the 2 years i have paid not knowing i had a membership. I was mislead. Again you had the wrong email and i received no paperwork to let me know that i was still a paying member. It is WRONG and a scam using a contract to get away with stealing peoples money. I will be suing and businesses like this need banned!!

My husband got the black tie membership and brings me as the guest. According to the email we got when joining, on the first visit we would get a membership key tag, a quick tour of the facility and the warmest welcome ever. Well, we got the membership key tag. Tour? Didnt happen. Warmest welcome ever? Not so much - the girl who we dealt was not friendly at all. We were sent a survey via email which we filled out, including the lack of tour. Someone called from the facility apologizing and said they would be happy to give us a tour when we came in next. My husband told them when we would be there. Guess what? No tour. I feel like we pay the same as everyone else, but we arent able to use the gym to its fullest potential because we are still figuring things out. A tour would have helped immensely. Otherwise, its been pretty good. Usually several items out of use for repair. Judgement free? I guess. We are older and not as fit as many people there (which is why we joined) so there is some awkwardness, but people are people so that would be anywhere. I just wish the staff was friendlier and more helpful.

The place was always clean and machines in great condition staff was always nice to me but your getting 1 star beacuse I payed my annual fee to a guy at the front desk and he apparently pocketed the money or forgot to put it in the system so now I am being charged money i already paid so i try to cancel my account but I cant until I pay money that I already paid!!!!! And the months keep adding up Im taking you to court this is bad business!

Planet Fitness is the best choice i have made. My membership fee is affordable. It is an enjoyable workout with all the numerous t.v. screens! I moved to a different city and i had to transfer gyms. Planet Fitness made it so easy. Just do it online on their website.

Staff and facilities were good. This gym is a little smaller than ones I have been to in the past. Experience was just as good though.

The trainer, Michael, at the Hagerstown gym is great. I really enjoy taking his classes with the same group of people every week

Extremely helpful with setting up a program to fit my needs for physical improvement.

Excellent place! I would recommend to any and everyone! Excellent equipment, great services with the staff, locker room is always neat. The people that work out are friendly. It’s great!

Only Problem..Alot of people did not have a mask on..

Very clean. Especially like that it is open 24 hours. I come at 1:30 AM. Staff is wonderful here, Frank, Jared and Tammy all very helpful.

What a Great Gym! The trainers make working out challenging yet energizing. I have made many workout friends, and we encourage each other. The Staff is so helpful and genuinely care about helping you achieve your goals! So glad I joined Planet Fitness!

You guys are the absolute worst company to deal with... seriously, the only way to cancel a membership is to come in... if I had the ability to come in there I would continue my membership and workout. Staff is rude via the phone and completely lack understanding of situations outside of their cookie cutter big box responses. You explain to them why their response is not a solution and just repeat the response over again... so frustrating!!!

Its the place to be at anytime of the day with or without crowds to workout with a piece of mind I really enjoy that with this gym.

It’s sad when you go to walk into your home gym, and see one of the employees in there car smoking marijuana. Then as you go up to the front to tan and that’s all you smell on him. Disgusted. On the bright side there was one girl that was awesome down to detail with everything and always made conversation when I came into the gym! I believe her name is Ruby, or Crystal. Some type of jewelry. Other then the young man smoking that in his car, it is a great gym very well cleaned. Love the locker rooms someone is always cleaning! I enjoy this gym. HAGERSTOWN MARYLAND

I love being able to work out very early in the morning.andthere are great people working there.

Im constantly impressed by the staff at the Hagerstown location. They are highly motivated to keep you satisfied at every turn. Keep up the great work!!

Hagerstown club is top notch. I’ve been to 4 different planet fitness within 30 miles and Hagerstown MD has the best staff. All hours of operation ,expect a very clean and good energy from all aspects.

I love my experience thus far with Planet Fitness. As a first introduction to working out and fitness, I find the concept of a judgement and intimidation free facility to be in line with my needs and has allow me to overcome all doubt that I will be successful. The management and staff at this facility are polite, helpful, and welcoming.Thank you PF for allowing me this awesome environment to pursue a better and healthier quality of life.

Very nice gym! All the people that work their are very helpful and will help you with what ever you need. Highly recommend this location.

Excellent Place Workout & Vibe

It’s very clean and there are plenty of machines so you usually don’t have to wait in line! It’s a great gym!

The trainer is very energetic and engaging. Good for a Planet Fitness, with they had power racks, proper benches and a deadlift platform. But Awesome 24 Hours. There is also a large variety of free weights and weight machines for strength training.

Great gym. Always clean, lots of equipment. They could turn the music down, everyone has there own headsets on, and sometimes in the morning when its pretty empty, its so loud that it comes thru even with earbuds in. People working there very nice, always busy cleaning in the morning.

I love that Planet Fitness is open 24 - 7 and the perks of being a black card member are worth the money. The majority of the front desk staff are attentive to any questions/concerns; however, there are a few that seem more interested in their personal cell phones than greeting or serving clients (luckily most of these individuals arent there on a regular basis).My only complaint is that the womens bathroom and shower area require cleaning attention - not just a wipe down but a thorough scrubbing. Ive brought this to the Assistant Managers attention several months ago and was advised she would ensure the overnight cleaning staffs work would be better scrutinized; however, this has yet to happen,

Ive never had a problem with Planet Fitness and Ive had a membership for about 4 years now. Ive never been treated unfairly, never felt uncomfortable in any way, shape or form, and I always leave feeling accomplished. Only thing I could possibly write a complaint about is the sign up process, but thats only because when I registered, you needed a blank check and I didnt own checks, so it put a delay on me signing up, but once I actually became a member, I havent experienced anything less than 5-star service. I always recommend PF to family and friends!

Just began working out here about a week ago and it’s amazing! Super friendly and helpful staff, they really live up to their “no gymtimidation” motto.