Miriam definitely was a pleasure to work with. She was very responsive to each of my questions and very patient with me as this was my first time purchasing a new vehicle.After visiting other Toyota dealerships, I found her going straight to the point and being very transparent in what I was getting. Because of the shortage I had to wait a few weeks but it was worth it! I currently am in love with my car. It was a smooth transaction, all around 😊. Thanks!

I had bad experiences when buying my car in that place, first the seller offers you extra accessories to hook up and once the car is sold they do not comply, I went to complain to the general sales manager Mario Puentes and he turns a deaf ear and covers up the employees He also offers you apologies and in exchange for a refund of money but he also does not comply, in short, a terrible place to buy I do not recommend (0 ⭐) if there is someone in that company that if he listens to my case I even have proof of everything.

I have been a customer at this Toyota for 5 years. I believe the service center is quite good, but lacks somewhat in warm greeting and friendly customer service. There sales department could use some improvement. They need sales representatives truly interested in helping the customer and not just interested in their commission!! Honesty and dedication can go a long way!!!

Ana is very professional and friendly to work with. Seamless process overall. I am very happy with her service. Would totally recommend anyone to ask for Ana for their purchase. You will be in good hands. Ana gave me multiple test drives of the same vehicle(Supra 3.0) when other dealerships were not offering a test drive of some vehicles less than half its price(Honda Civic Type R) .Special shout out to Paulo Almeida for helping me out with the delivery of the vehicle. 5* Sales, I am very happy.Unfortunately that is not the same with the finance department. WATCH OUT!!!!I work as a Data Scientist for a finance company. I dont think they knew that and thought I was a noob (I am a recent graduate and may be that painted a picture of a scape goat?). The loan options they presented to me was predatory and a complete rip off. I understand we are all here to do business and make money, but these were unacceptable standards.Overall, sales is one of the best experiences. Walk in with your own finance options and you will be good to go.

Great service! wasnt rushed and nothing was forced down your throat like most places usually do! love the car and defiantly will be back if we ever need another car!

Very disappointedI didnt want to write my terrible experience with the purchase of 2 cars .. I called many times and approached the dealership to solve this problem and nothing. 7 months have passed ... I contacted directly the manager Mario Puentes he gave me many excuses. Wait for the next week .. so far now is over 7 months have passed and now he doesnt wants to answer calls or messages ... I have been passive and respectful ...I bought 2 toyota highlander 2021 ...1 car is for my brother, he has 4 children and needs a car to take them to school and more places ...Its the first time that I buy a new car in a dealership and the salesman promised us 3 gifts. Carpets, the alarm system and roof rack.. they asked us to leave the cars for 1 day for the installation ... and then They told us to come back next week for the technician to install the alarm system .At the time I recommended my other brother to buy a third car for him ... the seller ordered it ... because it was a nice price offer... when his car arrived and We put the vin number of the car on the toyota online page, it was cheaper than the salesman told us ... so we went to another dealership and we realized that the 3 gifts that the salesman offered us are included in the car. We complained to the salesman and he did not know what to say, also his treatment was rude .. on the third car my brother downloaded the toyota app from his phone and installed the remote start himself ... the salesman said that they installed it at the dealer by them technician but we realized that came installed in the car by manufacturer and they are two different things .. (remote start & alarm system)…the salesman offer us alarm system..then we spoke with the manager Mario Puentes and he said that he will solve the problem and we spoke with the salesman and he denied us the gift of the alarm .. then the manager didnt wants to take charge, he didnt wants to give us the alarm system and He solve it with a credit of $ 300 for each car..this store they have bad customer service and when it is possible to buy a car they they behave indifferent and are dishonestI feel that the salesman cheated me so much in the price of the cars and gifts and he sells the cars unscrupulously based on lies and they do not want us to be held responsible for the offers they give.. Im very disappointed

I have been going to the Hackensack Toyota dealership for years now and they provide excellent service! The cars are very good, incredible reliability, and decent prices. I was helped by Miriam on my latest purchase and she was really great! I wanted a CHR and she knew all the specs and found the exact model I wanted with the specs and features I needed! Thank you Miriam and thank you Toyota of Hackensack!The oil changes are great here too. Nice waiting area inside. Free hot chocolate and free car wash. Power outlets to charge laptops and phones. Comfy seats. TV and a free arcade game with multiple classic 80s games.

Toyota of Hackensack is outstanding. The service department always meets my needs and is efficient and knowledgeable and helpful in coordinating with my schedule. I have worked with The manager, Cedric for over 18 years and he has always been incredible

Let’s start off with the experience was okay with the sales person Ariel. I would buy a car from him but the manager is What pushed me into a 1 star review was when I asked for the manager on the date of 1/26/2020. I was told that “he doesn’t have time to waste”.I feel like as a consumer a manager should always make time when requested. His actions were unprofessional so I walked out. They have three cars with the price of 18,995 but the one I wanted was crashed in the bumper. Was not as displayed.I understand it’s a loaner but the manager refused to have any leniency with the price. The photos online were not as displayed. I wouldn’t have fought the price if the bumper was good just like the other three cars. See photos.Ultimately Ariel did a great job.

Nick at the service department was awesome and super helpful. Made me feel comfortable and at ease. Pretty much the majority of people I interacted with from service department were all cool, friendly and helpful. Nick just went the extra mile cause i think he can tell I was nervous, and worried about being over charged. Which I was not overcharged. Thank goodness. All and all I definitely recommend Toyota of Hackensack and Nick from the service department. All of the service department thank you. And Nick thanks for having patience with me and answering my ever question. Will see you soon.

This is horrible dealership. They don’t have any answers and are completely unhelpful. I ordered a car and they cannot tell me where the vehicle is. I have to constantly call them rather than them giving any updates. They gladly took the deposit money to hold the car. They told me that the car is going to be on hold for me. Now they cannot provide any information on where the car is. Do not deal with this dealer or Jose Rodriguez or Ariel from Sales

My husband and I had a great experience here at Toyota Hackensack. Melissa was the one who took care of us and she is was so pleasant to talk to. She made the process smooth and easy and on top of that, she gave the best price for us. She laid everything out and explained the breakdown of the costs. I didnt feel cheated and we knew exactly what we were paying for. It took us 45 minutes to get here and it was worth the drive. Thank you Melissa!

We had a great experience with Hackensack Toyota. Paul was very helpful, no pressure shopping. I recommend them highly!

Ariel Castillo was great. Very attentive and helpful. He went beyond what he could to try to make sure w get the car we wanted... and we did! Thanks Ariel!

This is a no-nonsense dealership, which is a rare gem in the tristate area. I had the pleasure of working with a long time sales consultant, Paul, who provided me with a full schedule of fees, worked with me on price, and most importantly, respected my time. I closed on a new Toyota in a record shattering 2hr30. Highly recommend.

Stumbled upon Toyota of Hackensack looking to trade in my Audi. We were greeted by Miriam, and were so happy we found her! At the time, there was no car in stock, but Miriam got me a great value for my trade in value, and secured an incoming car for me. A week later I came in and picked up my new Rav4. transaction was quick and smooth. Steve in finance was kind and quick as well. 10 out of 10. Definitely recommend. Ask for Miriam!

Some of the best customer service that I have ever experienced. Due to the chip shortage I had a very difficult time finding the exact car that I had been looking for. After searching several states and multiple dealers I was able to able to locate the exact car I wanted at Toyota of Hackensack. Melissa not only found me the perfect car but did it in record time. She and the entire team at Toyota of Hackensack made the entire process as smooth and pleasant as possible. I will definitely be using their services in the future.Shane

They wanted to charge me $90 for an oil change that I got at Toyota Universe for $50. They settled on $65. Waited little over an hour and a half which is too long for an oil change. Due to price and wait time, I won’t be back.

This car is for my teenage son. After asking several times about the mechanical condition of the car I was told excellent shape, the mechanics didnt find anything wrong with it. Drove 3 hours to pick it up, drove back home to find out the clutch was slipping, the thermostat was clogged with rusty coolant, the brake lines were rusted, the slave cylinder was shot, it barely held idling, a hole in the exhaust system (see attached photo) and a cracked CV boot (see attached photo) . I contacted the dealer to let them know, they didnt even call me back. I was left with a car full of issues, I now have to spend more money to get it fixed. I was expecting honesty from a dealer of that caliber and presence. I dont get how they let customers drive away in an unsafe car. Why would someone run a business like that?

I just bought a car from Toyota of Hackensack and I am extremely happy with the service I received. Jim Loscalzo was my salesman and I would highly recommend him to anyone looking for a stress free experience. He was very professional and knowledgeable about the vehicles I was interested in. Right now dealerships are experiencing issues with low inventory and Jim went above & beyond to get the car I wanted. Plus he will make you laugh, very personable guy which helps because car buying is not always fun! Thanks Jim!

All staff members were super helpful and my vehicle was done before the promised time!

Dropped my car off at 8:30 am per appointment and it’s 11:30 am just for a oil change. When I got to my car they didn’t even do a car wash, just like the last time. I forgot that this happened the last time as well. Nice place but not organized.

I had a bad experience in this dealership .. in this place they should train the sellers well .. they are rude and they told me that if you are going to buy to show you the car and they do not have patience to show the promotions or the new cars. I feel that the manager in this store cares to sell them no matter how happy the customer is

Easy appointments through their website, prompt check-in process, friendly and helpful staff, and they deliver as communicated. If you decide to wait, their facilities are spacious and comfortable. If you decide to pick-up, communication is clear and concise. I believe they even have huttle service though I did not take advantage of it. Great experience and I will continue to come to them for service. I also plan to purchase my next vehicle from them when the time comes.

Picked up a new 2021 Supra 3.0 here, worked wirh Miriam and she was absolutely amazing. Extremely professional throughout the whole process and made the buying experience so easy. Will definitely buy a car from her again in the future as she was top notch.

Read the negative reviews carefully and DO NOT GO HERE. While most of their sales team may be nice and no pressure, its the finance dept you have to watch out for. They WILL pressure you into long-term contract, bully you into unnecessary extended services but cannot answer what they cost. No really, they will not and cannot answer what those extra services cost. They dont return calls and you will be left paying for car thats worth FAR less than what you paid for. My car is less than a year old and I regret it every day.Do what I shouldve done and go to Garden State Honda (my second choice). My cousin and co-worker listened to me and have bought their cars there. Wish I could go back in time.

Sales people are not very responsive. I bought all of my cars from them but for some reason when I was looking for a new car, they are not too interested. Made several calls and I am able to get a response from their manager and one of the sales person but after our first discussion, they have not called back on the items we have discussed. I even called and left messages and they have not responded. Ive decided to go to East Coast Toyota and I was able to buy the car that I wanted. I hope their senior management reads this feedback since they just lost a loyal customer.

Weve been coming to Toyota of Hackensack for over 20 years. We bought a new car this week and worked with Angel Alvarez and he was outstanding. He was knowledgable, friendly, and worked to get us the best deal possible.

As always, Toyota of Hackensack goes beyond expectations. I needed Air valve plugs and they just gave them to me. I love their service and parts department. They are super polite and helpful.

Great dealership. Love the service dept.Fast, efficient, do a great job.

I went to look at a car today, Im a 66 year old senior, sadly credit score was low to health issues,My sales man was name Angel 😇..I have never had a dealer work so Hard for me Finance mgr, amazing.i have a a few more things to do but was promised, a loan, I want to Thank Them and say Thank you God Bless I, would recommend, any 1 to go, there I have to say in all these years, there really do care, God Bless.🙏

My car kept getting a new problem every time I went!I came to the service section for a sound my car was making and I know nothing of cars to go to another shop. The first time it was the brakes, then the water filter(?), then my tires. And now it’s the splash guard dragging. I thought I wasn’t going to get scammed but no repair shop is safe. Also, I made sure to ask for a diagnostics test to get a list of all problems with my car and none of these came up.

Horrible and Unprofessional Customer Service.I came to them to order new Toyota. Sales person started to add to MSRP additional fees. Some of them were regular (like registration), some just optional, which he declined to remove. When I decided to think about them a bit and check with other dealers around, that sales person became very upset, arrogant and rude. Completely unacceptable and unprofessional behavior. When dealership keeps such sales people they will loose customers and orders. I left them, drove 15 mins to other dealership and left deposit for a new car there.

I purchased a 2021 Supra from Hackensack and it was a great experience. Every single employee I dealt with from beginning to end was extremely professional and as someone that lives in PA Toyota of Hackensack will be on top for me.Thanks.

Made an appointment yesterday to have 1 tire available today for a tire change. After an hour of waiting susana says they don’t have the tire and I have to come back another day that the tire isn’t here. Re-checks and finds the tire. Then I wait another 2 hours. At this point I’ve been there for 3 hours for 1 tire change. I told her I don’t even want the wash since I’ve been here so long she tells me next time to call parts. No, it’s not my fault where the person that picks up transfers me to. That’s not what u tell a customer. After all that they didn’t even fill the new tire with air and now its 22 less then the rest …seriously do better.

Everyone was very welcoming. im so happy with my highlander.Alejandro was very patient with me during my purchasing process

Armando and Peggy were helpful, kind and considerate. Thank you for your customer service.

I’m a regular here since I bought my car a few times at this place. This time, under a warranty, I left my car here for repainting. However, I’ve called a few times after 3 weeks since they said that my car will be ready to go soon, but they started to ignore me every time I called them. Right now, one month has passed, and I still don’t have my car back! I’ve had another experience a few months ago where they told me that I have to fix my tire, but after fixing it, I realized that my tire did not need fixing at all. They just stole my money. I’m not buying my car here next time. I don’t recommend this place to anyone unless you want to be ignored.

I made my purchase a little over two weeks ago. I had been waiting for a car since Dec 19. Unfortunately for me that never came. Jay was helpful in keeping updated with what was coming that was similar. I ended up buying my 2nd choice and Anna was very friendly and patient too. No pressure sales and finance people. Very pleasant and efficient experience. For sure would recommend this dealer.

Would like to explain my experience today at Toyota of Hackensack.I received this text message from them offering to buy my vehicle that was listed on Craigslist. I brought my vehicle in and was told it does not start right and does not run right and their offer is $200 and its suggested I take it.The vehicle is a 2009 Honda accord with under 100k miles and it was listed for $6900.The young girl who approached me was the most rude and arrogant person Ive ever met at a dealership. Toyota of Hackensack calls people in to humiliate them intront of people and they lie your vehicle has problems that it does not have. The used car manager Alex is a complete scam artist who tries to rip you off. If they are not interested they should just say they are not interested and not make up stories that does not exist. Go to another dealership and get better service and treatment.

The service dept did not refill any of the car fluids.On two separate ocasión I opened the car hood right after service and found out they did not refill any of the fluids. It makes me wonder if they even touched the car to change the oil

I came to Toyota of Hackensack because of all the excellent reviews I found online. Figured this dealership had a good reputation so this was where I wanted to purchase my new Toyota. All I can say is the reviews were completely accurate!Upon arrival I was immediately greeted. Ana Mayers worked with me to put together my new 4Runner build. She did not try and sell me something I didnt want; instead she worked toward understanding exactly what options and color I wanted. She then outlined what the next steps are and what the expected timeline for receiving my new vehicle would be. Ana kept me updated throughout the build wait time. When the vehicle arrived at the dealership she worked with me to prepare the necessary documents for finalizing the purchase remotely via text and email.When it was time to pick up my new vehicle I was nearly in and out within an hour. I cant say enough about the team at Toyota of Hackensack. From the sales team to the finance team, it was truly a pleasant buying experience and I especially appreciated everyones professionalism and dedication to meeting the customers demands. I would strongly recommend this dealership to any of my friends or family members.

Great customer service ! Would highly recommend it !! This is where my car has always being serviced

Mellissa, helped us out to pick out a wonderful car. Excellent service, she was very nice and friendly. Very welcoming.

The guy who is dealing with my car he is not good. he lied to me about my tire balance also he over charges me the price.I will never go to this place to repair my car. I’m not happy about this Toyota repair department.

6 month service was performed well. Staff were polite, kept me informed and performed the work in a timely fashion.

Just had my 2019 Camry in for updating the Entune app system. It was a difficult procedure, But Louie in the service dept kept me informed in progress, and solved the problems- A special thanks to him and the Service team

Johanthan provided amazing service and help my mother and in getting a new car.

The salesman from toyota lie to the customer to close the deal ..I was told they were selling me a new demo car each mean one of manager was using car. for the whole while I was asking for car fax and salesman dont worry man i get you after you sign there paper.ok that car fax was never given to me.so on next day i went to the manager ,so that was when my salesman john ramier i think that how his name is told that car was sold but the ladies gave back the car because her husband pass away of covid 19 ..ok so i was tricked because he told was demo and this is not even the beginning after i found out about all this. they told me after i asked since the car had a previous owner i dont get 25 thousand free service each is oil change for free..my advise to anyone who wish go to this dealership is be careful they are not people that you can trust in my opinion they are just like that phone call from scam like..be careful when go there they are not a good people that was a 55 thousand dollars tundra the i bought new, with no free service that every new car has..so this was my bad experience with this place. i will never buy a car there ever ever ever again dishonest people.

Paul was a fantastic help with my 2021 Sienna purchase. He made sure I had the right car for what I needed and stuck to my budget. In no way was I pressured into upgrades I didnt need - no pushy cars salesman stereotype here. The paperwork was a breeze and ready for me when I picked up my car.

I had an outstanding experience servicing my newly purchased Lexus G470 at Hackensack Toyota. The entire service staff and managers are extraordinarily professional, knowledgeable, and honest, which is difficult to find with Toyota/Lexus dealers in the Northern New Jersey region. Prices are fair and reasonable for all services. Toyota of Hackensack is simply the best local service center you can find. It’s worth adding that my experience working with Susana Chiabo, an assistant service manager, was top notch. Highly Recommend!

Meriam helped me get my car and so was incredibly wonderful! She is very responsive to questions, and worked really hard to find me a car with a manual transmission that I wanted (she eventually found the car I wanted, over a hundred miles away and had it brought to Hackensack for me!). In addition to this, she was very transparent with pricing from the beginning, and was able to give us a great deal. I trust her and would recommended anyone looking for a car to go to Meriam at Toyota of Hackensack. Shes very motivated to help :)

Could not have been any easier to get a new car. Staff are thorough, friendly, and efficient. I will not buy from anyone else but Toyota of Hackensack. Definitely recommend.

We had a great experience purchasing our new vehicle from Hackensack Toyota. The entire process was seamless and efficient. No haggling or game playing. The also delivered the car to my home which was much appreciated during these challenging times. I will definitely purchase from them again.

Cars are in short supply now and its a bad time to buy one, but we had a good experience at Toyota of Hackensack. This is the first time Ive walked into a dealership and driven away in a car in one trip. Thats probably not special, but they made it possible at a time when they were busy.

Toyota of Hackensack is THE BEST!!!! 👍 My experience has been nothing but pleasant at this place and I am glad I bought a car with them! They really take care of any issues you may have with your car and are very knowledgeable! Their prices are also fair and reasonable! I highly recommend them! 🐣

Walking around nobody bothered to ask if you need help.

Bad customer service from the door to I left. Ill hope I dont have to go there ever again!! I wish that they had a little more education when it comes to make customers hsppy.

First service, friendly fast efficient service nothing can complain about!

Car dealerships are more frequently places we very reluctantly interact with. However Toyota of Hackensack were a breath of fresh air. Totally satisfied.

PROS: This is the greatest dealership I ever set foot in. The customers are friendly there, the staff is always wanting to help, and my salesperson-Armando is a very trustworthy guy who I became friends with over time. I bought my Corolla from them and there wasnt any unusual problems with it. The layout is great in a newly renovated building, the bathrooms are clean, and theres even a childrens play area. Plus the fact they have a lot with over 400 cars...biggest lot of any dealerCONS: Despite saying they honor true car value I had to fight with them to honor the price of my car quoted on the website. I also witness the mechanics telling customers that they need new parts when the customer really doesnt, that way they can make money. In their showroom, there really isnt anything to interesting. Its just a bunch of pre-owned cars, never usually anything new & interesting.OVERALL: I definitely would recommend this dealer to any Toyota fan! They have the staff, they have the largest inventory selection, and the atmosphere and the customers are nice. The mechanics have to speed up the process of routine check ups and they have to stop cheating people out of their money, but overall, its great.

My car was picked by Dylan up and brought back by John, they were great. My car was cleaned and park in a perfect spot. Thank you for your service.

Dont waste your time going there, the salesman will will negotiate and when you reach your deal they will tell you that they cant sell you the car because there is a high demand on it. Such a shame and totally unprofessional!

Miriam! Miriam! Miriam! I did not expect to be able to drive off the lot today with a new car but thanks to her assistance and perseverance I was able to do just that! She was kind and helpful and the whole team here was able to take care of all of my needs. Will be buying all my cars from them going forward!

I have never been to a dealership where I was not approached for help. Not on one visit but two. Many people wearing Toyota shirts standing around talking to each other and not paying any attention to two people standing amongst the three cars on display in their showroom obviously looking for assistance. I know Toyotas sell themselves, but come on!

Scheduled for a 1:15 appointment. The two receptionist are completely useless. I was apparently “checked in” and told I was “good to go and to wait”. two hours later, i go to follow up why it’s taking two hours for a service appointment. Find out these broads did not sign me in. Waited til 4:30 to finally get my car.

I consistently receive top quality service at the service center of Toyota of Hackensack for the past two years. Joseph makes the experience quick and simple, he easily is able to explains the services that will be preformed on my vehicle. I did purchased my Sienna at an other Toyota but I will make my future purchases here because of people like Joseph and the repair team here at Hackensack.

Stay Away!Unless like getting ripped off, low quality Slow service, multiple returns for poorly done low quality service, along with dangerous less than acceptable servicing.Regretfully a truism!BRM

They charge $40 for tire rotation.Not only didnt pay attention to the suggested pci by the door but get the tires low and had to the pressure myself.

Miriam was excellent. After going to a few Toyota dealerships and receiving similar lease deals, we returned to Miriam because of the service she provided. This is the first big purchase since my husband died, and she made sure to walk me through every single step and make sure I felt comfortable with everything happening. Thank you Miriam.

I walked into Toyota with my dad unsure if I wanted to buy or lease a vehicle. My lease was up on my Kia mini-van. I knew I needed third row seating but I didn’t know if I wanted another van. We met with Miriam and she knew exactly what I was looking for: a Toyota Sienna. We put a deposit down that evening and picked up the car two days later. She was polite, knowledgeable, ten steps ahead of the game, and made the process so easy. My father and I were extremely impressed with Toyota’s customer service overall and definitely with our sales person, Miriam.

Purchased a vehicle from this dealership about a month ago. I was dealing with Jay Rim, he is definitely not a person I would recommend ever working with. He was terrible with phone calls, emails and updating us on any information. We came all the way from NY to NJ to pick u our vehicle and it was paid for a week prior from us getting it. Arrived on site and our vehicle that was already purchased everything signed was not ready to go. No detail or anything. They couldnt even find the keys for it when we arrived. Sat in the waiting area for over 2 hours and didnt even get to deal with Jay. Jay had pawned his dirty work onto some poor lady who was extremely nice to us. She unfortunately had no idea what was going on. We are still waiting for our check that Jay assured was mailed out 2 weeks ago and here we are... still no check. Overall I would stay away from dealing with Jay. Dealership is nice and prices are great.

Toyota of Hackensack has been great to me. Leased my Rav4 from here 3 years ago. Have done all my services here. And recently financed my leased vehicle with the help of sales lady Miriam. She was wonderful. Everybody here is so nice.

I would like to thanks to Bob Helsticki seles consultant for a great and quick service. I was In and out in a total of 3 hours I hope we can keep on making more business in the near future

I was apprehensive going to buy a car at a dealer. It was used, I did my research and even secured my own financing to help speed the process along. Alex greeted me and was very friendly. He let me test drive the car right away and quickly started my paperwork and trade appraisal. I was not is only client that day and he was juggling 3-4 clients at once. He made sure to check in if I was waiting longer than 10 minutes to update me. They gave me what I wanted for my trade with no issues. They were able to match my loan rate with their in house offering and streamline the process. The insurance rep was very friendly and helpful. Once finance was ready for the process went quickly. Mike explained everything completely and answered any questions I had. This is by far the best dealer buying experience I have had. I would come back here no problem for another car. The car only had one key and they were unable to locate it so they ended up giving me money off the car to cover the replacement cost. There was no fight about it either. Smooth operation and painless process. Thanks to everyone at the ToH team.

I had an absolutely fabulous experience. I had my eye on a new car for quite some time, a specific model as well. On day of purchase, the car was fully serviced, fueled and prepped for driving. Anna helped me out and treated me with utmost respect! A great first car buying experience! Highly recommended!

Nixon(salesman) and Steve(financial advisor) made our purchased like a walk in the park.Nixon ,thank you very much for been honest (quality seen in very few salesman) ..great place to purchase your next toyota ..🙏 blessed everyone

Great dealership. All of the staff was friendly. Our sales associate Mariam was great and extremely knowledgeable. The Finance manager Steve Escobar was great and helped with all our financial needs.

Maria greeted us without a mask. Diana was too busy to honor an appointment made. Place was packed, doesn’t like seem they’re following COVID capacity limits.

Bought myself a new car a 2018 Toyota CH-R silver car. The woman who took care of me was very helpful and kind

I went today in this dealership to buy a car, two days before I made an appointment to check three cars for test drive. Representative Nixon met me in front of dealership, from the beginning, he started conversation with me like I was his old buddy, but that was not the real issue, The guy never even offered me to have a seat, was joking about “ Oh are you buying all of cars, which one you want”. Nixon seamed to me like on rush or in bad mood, finally we end no deal! I’m 47, I’ve seen a lot’s of dealerships and sells representatives in my life, but honestly I never been in such awkward situations like with this guy... Such a disappointment to me .

Got my car back from the dealership after an oil change and some brake repairs, but my car still keeps giving the maintenance required sign, usually these guys are very very good and but not this time.Usually they are 10/10

Reasonably fast service. Friendly staff.

We recently bought a highlander xle hybrid and we are so much satisfied with the professionalism of the staff esp. Ana Mayers, sales consultant.. she showed an excellent service! She was so much helpful, nice, friendly and most importantly able to help to get what we wanted , she stood with us till the end of all the transactions so we were completely satisfied! She is an excellent professional who knows her job!

The best Toyota facility i have ever been to. The employees are beyond professional. Went in for service and repair on my vehicle and left it over night. I was kept updated on the status of my vehicle and was ready when promise. In addition, i was explained by mechanics and physically showed the issue of my vehicle. We need more facilities and professional employees in the Bronx.

Jose Alvarado definitely deserves the 5 out of 5 stars! He was exceptional thank you Jose! He was super helpful, patient and did his absolute best! I got my car and it was thanks to him! He definitely helped me! The team in full was helpful, worked and did their best I am super appreciative! I would recommend Jose to anyone! If you’re a first time car buyer like myself Jose will definitely be great assistance! Thank you toyota of Hackensack! You guys rock ! Thank you Jose!

Paul was great to deal with. He made buying a car a very easy process for us. Highly recommend him and the dealership.

Very good & professional service.

Had a problem with finace but getting it resolved ana in sales was great and service was very helpful

The SUV (Highlander), I was contemplating came out to be of my liking and need. The whole process of selecting and buying went smooth. The salesperson, Jose was very professional.

The car buying process can be arduous at best, but Armando and the rest of the staff I dealt with at Toyota of Hackensack made it a breeze. Armando is fantastic. He didnt try to push me on a car I wasnt interested, because he genuinely cared about finding me the car that I wanted and would make me happy. Armando found me the EXACT car I wanted -- year, make, model, and features -- and kept me informed every step of the way as I waited for my car to be delivered to the dealership. The price was beyond right, and I walked away with the precise brand new car I wanted in my price range. I couldnt recommend this dealership enough!

MIRIAM IS THE BEST! This was by far the best car purchase I’ve ever made. Miriam was attentive and helpful during our test drive. We weren’t 100% committed to Toyota and did go to a few other dealerships after our visit. Miriam continuously followed up with me and did everything to get us the right car at the right price for me. A big thanks to Toyota of Hackensack, I will be sending all of my friends and family for their purchases.

Billy in sales was very friendly and easy to work with.

Once sales person told I would not wasted my time with you then even cheapest price not good enough to bring you back.I bought my first car from there and it will be the last .

Best car buying experience EVER!!! Staff is knowledgeable and they have great inventory. Highly recommend Toyota of Hackensack. Ask for Billy Coll!!!

Leased a new Camry hybrid. Very good sales service all around!

Had a good experience taking my car for maintenance. Workers were kind in keeping me posted about the car as well as efficient in taking care of the customers needs.

Miriam was a pleasure to work with. She understood our needs and worked to find us the best car for our budget. Best car buying experience I’ve had. I would highly recommend Miriam and Toyota of Hackensack

The staff In the service department are courteous and professional servicing the greatest cars in the world. Toyota is a name the equates to reliability and quality.

I LOVE my new rav! I had a great experience at Toyota of Hackensack. I was looking for a fairly new certified vehicle. I was greeted by Miriam and she informed me the vehicle was still waiting to be transported from the auction it was purchased at but that we could do pricing and wait for it to arrive. She gave me a fair value for my trade and after test driving a vehicle and sitting with her, I knew, sight unseen, that this is the car I wanted! She was so informative and worked with my budget. Unfortunately, the car took over 2 weeks to arrive, but Miriam kept in touch with me the entire time. The car came but had some damage.. Miriam’s team repaired the vehicle way beyond what I expected and I completed a deal that evening! Miriam made my car buying experience easy. Thanks again!!!!