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Riverside Nissan Service
400 River St, Hackensack, NJ 07601, United States
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Gi
Review №1

Take your business somewhere else! Needed a car for my wife was sort of in a rush because our car was totaled in an accident and we needed a car. Visited Riverside Nissan to look at the Rogue. My salesman was nice and tried his best but was so poorly trained, seemed like they just told him to go out and sell a car with zero experience and knowledge of the process. They ADD multiple bogus fees that tacked on another 2k. Fees were poorly described I think its a tactic they use so when you do negotiate they end up winning because the fees are phony (atleast how they tried to explain it) saying $500 for a mechanic travel fee but the mechanic was on site. Another weird tactic they dont explain any of the financing until you agree on the overall price, made no sense because they wont give you the monthly costs until your pretty much done with the contract. The worst experience during the buying process was the finance manager. This guy was awful and so unpleasant, as if we were taking up his time, tossing the paperwork at us to sign. Ive never felt such regret after leaving. This place tries to do small tactics to scam the customer and just make the sale. There are many other dealerships around the area you dont need to give Riverside your business. Watch them with bogus fees and ask for all details of pricing (theyll say its out of their pay grade to provide such details) OR AVOID THIS PLACE

Ro
Review №2

Excellent customer service and very good service, they solve any problem you have with your car

Pa
Review №3

We found a great car for my son, the one we had been looking for for weeks. We went to 3 other Nissan dealers who were unable to give us the deal we needed and that’s when we finally went to Riverside Nissan. They were kind, courteous and professional and got my son a great deal on his first car that he would be purchasing on his own. They just made a lifelong friend and I will be suggesting Riverside Nissan to anyone looking for a great car and deal. I will definitely be back when I need to get myself a new car. Ask for Omar, he was a great salesman and will help you with all of your needs. Thank you to the loan department for making my sons dream car come true. Thank you Riverside Nissan, I will be back and tell all my family and friends about your great dealership! ❤️

Ma
Review №4

I cant say that I would recommend this location to anyone. I have had a number of not great experiences, however because of my kind service advisor I keep coming back. I recently had work done on my car, I went to the store 3 miles away and my car would not start. I was told to have my car towed to the dealership at my own expense.

Im
Review №5

Bait and switch thought this practice was banned. Dealership drops their price of their CPO cars online when you go see the car they add a $5000 mandatory warranty included with the online price. Greatest example of bait and switch, definetly proceed with caution at this dealership just con artists.

Me
Review №6

No better salesperson than Mae Naber! She is the best and is there to get you the car you want at the price you want. She hustles. Do not go anywhere else!

Ye
Review №7

Great service, very quick, were able to get some items done in 20 minutes!

ar
Review №8

I recently purchased a 2018 Murano Platinum from Riverside. There were a few issues with the car and after I expressed my concerns, they stepped up, did the right thing and took care it at no cost to me. Thank you, Riverside!!

Je
Review №9

Had a great experience hands down! Travis and Ryal were extremely helpful with our purchase. Found a place to come back in the future and recommend to others.

Br
Review №10

Everyone was extremely nice, joked around with 2 of the ladies there and another customer. My experience was very pleasant.

Is
Review №11

Awesome services 😊

Jo
Review №12

Riverside Nissan service team is great! Way better than Ramsey Nissan service team by far!

ca
Review №13

Excellent service , service advisor mike helped me out with my car . I went in for an oil change and recall for my car .. I was in and out. I was very pleased with this dealership. Awesome service 👍🏻👍🏻

Vi
Review №14

They put a dent on the trunk of the car I bought from them the day before, and wont accept responsibility or fix it. Dishonest service employee who helped himself to the change I have in my car the two times while in service.

Jo
Review №15

Not what I was expecting g it to be?

Ra
Review №16

Everyone has been polite and professional whenever I visit for service or repairs. I have a Nissan dealer about a mile from my house and I still return to Riverside Nissan for my vehicle.

Information
2 Photos
16 Comments
4.2 Rating
  • Address:400 River St, Hackensack, NJ 07601, United States
  • Site:https://www.riversidenissanauto.com/service.cfm/page/request/?utm_campaign=google_my_business_service&utm_content=service_home&utm_medium=organic&utm_source=google
  • Phone:+1 201-489-6330
Categories
  • Auto repair shop
  • Car repair and maintenance
  • Tire shop
Working hours
  • Monday:8am–4pm
  • Tuesday:8am–4pm
  • Wednesday:8am–4pm
  • Thursday:8am–3pm
  • Friday:Closed
  • Saturday:8am–4pm
  • Sunday:8am–4pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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