Miscommunication between management and service tech. Disappointing. Third year. Probably will switch providers next year. Nothing against the tech. Very nice and accommodating young man. Management, not so much.
Be very careful with this company! Been a customer for 10 years. This year they couldnt service my address because they didnt have enough employees. They promised my money back starting in May of 2020. I finally received it on 11/20/20.