Five star was accommodating during Covid when we tried to rent a party bus for our wedding. They allowed us to wait till even the day of the event to make the full payment. Our bus was clean and the driver, Danny was awesome. We were able to hook up to the music and they took us to multiple locations. Such a fun addition to our wedding day!!

Used the sedan service with Kris for an event in Kalamazoo. Great time with her and she took great care of us!

I booked a SUV Cadillac Escalade Limousine for our wedding on 10/10/2020. The driver was nice, but the quality of the vehicle was the worst. The engine was super loud and didnt produce enough electricity for the lighting and sound system. The whole morning was horrible. Can you imagine what its like riding on a Limousine with no music, and all you can hear was the loudly engine roaring? That was what happened to us. The driver had to call his boss to come and checked it. They came back and said that there was something wrong with the alternator and apologized for the inconvenience. At least they was nice, but they should have checked everything first before the driver took the limo to client. I waited almost a month after the wedding to see if they would reach out to me. They were absolutely silent. I had to call them and told them (again) what happened. I spoke with Sonny who I believed the manager or the owner. He said they would send a refund of $100. We paid about $1,000 for the horrible service, and they said they would refund $100. I wasnt really happy with this, but I kinda let it go and accepted the refund. A couple months later, I still didnt receive the refund check back. I had to call them again, and it was Sonny again. He said he would look into it and get back to me. Heard nothing from him. Now its almost 6 months later, and I still havent heard from them, nor received the refund check. I didnt want to go on here to give this review, but its so UN-professional how their service is.

Had their service for my sister bachlorette party! From booking till the day of, their service was hands down the best. I talked to about 6 other companies and 5 star had the best customer service and the best options for our price range! The driver was SO curteous and very kind. The limo was clean and stocked with ice and glasses for us before he even arrived. Huge shout out to Kris for booking us and Juan our driver for putting up with a bunch of moms on a night out!! If I ever need a limo service Id call them in a heartbeat! You can not go wrong with 5 Star Sedan and Limo!!

We used Five Star for our wedding and are very happy with the service they provided!Our driver was very punctual. They even made a pit stop back at our home after our wedding on the way to the hotel we stayed at down town (side note: it was within the hour we paid for).The cars were clean, nice, and had fancy lights inside. The lights and music all under our control.This was the only time we have rented a limo, but we would certainly rent from them again if the need arises!

Absolutely excellent! Great customer service! We changed drop off points several times and they were so accommodating. Gail in the office is top notch and on top of everything! The price was very good. The driver was so nice and professional. The limo looked pristine, inside and out. Use them, you wont regret it!! Used for my sons wedding on August 11.

We had the best time ever!! Darrius was our driver and he was so fun and amazing!! It was for our bachelor/bachelorette weekend and he made it so much fun!!! I would recommend them 100%!!!

I contracted Five Star for an event for a client. There were a lot of requirements and details that were required to make this two day event happen. I can tell you that from start to finish, Five Star was there. There were so many changes throughout the planning and Five Star made them all happen. On the final day and the day requiring prefect timing they were there. All the guests that took the shuttles were so pleased with the drivers, the cleanliness of the shuttles and the overall experience. They exceed my expectations. I will use them again and recommend them.

We have used Five Star Sedan for several graduation events and have received the most professional and top notch service. From booking our appointment to interactions with our driver, we have experienced exceptional service. We highly recommend Five Star for any & all of your chauffeuring needs!

We rented one of the limos for a bachelorette party. The limo was on time, actually a little early, and looked great! The inside of the limo was in top condition and stocked with champagne glasses and napkins. Our driver for the night, Ernesto, was friendly, professional and very attentive to our needs. Hes such a delight! We rode from Grand Rapids to Grand Haven and bar hopped our way through the downtown area. Overall, Five Star created a fun experience and I would definitely recommend them.

Everything was great! The 22 passenger party bus was awesome the driver was amazing. The night was perfect thank you 5 Star Limousine we will be back!

5 star sedan and limousine will stand you up. We ordered a limo for our wedding to take us to our reception. When the limo was 20 minutes late we called them and they acted as if they had no clue we had a reservation. The dispatcher told us the driver had just called and said he had a flat tire, but the driver has a bad phone service carrier so he couldnt call in the flat tire. If I could give them 0 stars I would. How can you expect your customers to pay a premium price for absolutely no customer service. Do not use this fly by night service.

Five Star was very professional and the limo was so nice! I would highly recommend their services and we will definitely be utilizing them for our future transportation needs!

I recently rented a limo party bus for my birthday night out with the girls! It was so much fun & the bus was awesome inside. The driver Ernesto was also very professional. I would definitely recommend Five Star!

Sonny can take your event to the next level with his beautiful limos and sedans making you feel like a movie star! Highly recommend his service!

Definitely lives up to their name! We used them for our bachelorette/bachelor parties and our wedding and will be using them again. They were absolutely great! Even let me extend an hour when I decided my bachelorette party was too much fun and I wasnt ready to go yet!! :) I would absolutely recommend them and do to everyone!!

If I could give zero stars I would. My friends got married this past weekend, and they had it set up to have this company pick us up and take us to the reception. When we did not see the limo come at the time specified, we called to inquired where it was. The person who we talked to acted as if we didnt have a reservation. They proceeded to tell us a few minutes later the driver had gotten a flat tire a short while into the drive, and couldnt get through to dispatch or to us to tell us he couldt make it because of said reason. They said that he had a Motorola cell phone which is unreliable. Needless to say this company made the wedding party almost an hour late to the reception because of their incompetence and lack of knowledge on how to change a tire. They will leave you high and dry for the most important occasions.

We used Five Star Sedan & Limo for my high school prom, and the service was phenomenal! Our driver Ernesto was very professional and friendly, and the limo was very clean! I would definitely recommend Five Star Sedan & Limo to everyone!

Five Star Sedan and Limo is 5*****s. Top Shelf Service with Top Shelf Fleet. Highly recommended

We recently used Five Star for a work function and we were very happy with the service and condition of the limo. Everything was very clean and updated.

Used your service last night the glasses were filthy. I have concern for how well you keep your limosine. Wont use again.