Its what you make it... a smooth chill environment with a group of family and friends with great attitudes is all it takes for a grand time!!! Its the Cristal for me! #cheers #CrystalisLIT

A deposit was made for a project graduation trip. It had to be cancelled due to Covid. We were never able to contact anyone at the business to get a refund ir credit for a future trip

Absolutely the best limo experience ever!!!!!! Although I did end up blacking out after 7 shots. ;P. All in all it was an amazing experience (even though I dont really remember what happened XD) . I highly recommend!!

Took a party bus to a downtown show with some family and it was amazing. Bus was clean, inside and out. Cold drinks and hot music kept us partying even after the main event. Would recommend again. Owner was awesome, driver was awesome, night was awesome.

I had the pleasure of working with Crystal Limousine for my companys event. From beginning to end, my experience was easy and stress free. Great communication and made sure all of my questions were answered. Crystal Limousine went above and beyond my expectations. Our driver Joe was very polite, professional and on time. Highly Recommend this company!

Fantastic service awesome fleet and John the owner is like dealing with someone thats a little intense at times however there is no better human being that truly cares about the client. He is the best and yes i would recommend Crystal Limo Service to others.

Crystal Limousine did an awesome job. Had a great experience dealing with John, we made a lot of changes but John stepped up and handled our every request. Even the last minute requests that was on the fly with going to multiple stops and still was able to make a scheduled flight on time. They get five stars from me!!! Highly recommend them...

Hired the limo service for a surprise retirement acknowledgement for my sister. John was great to deal with and gave us a winter discount due to the time of year. The limo driver, Vonnie, was courteous and friendly. She did an amazing job as the weather was not ideal. The limo was clean, ready for our party and welcoming as there was ice in the buckets, clean champagne glasses and controls at our finger tips. We enjoyed every bit of this experience. Ive had some really horrible limo experiences. Vonnie was professional and the limo was just what I wanted. Will call them again for the next party!

We hired Crystal to take us on a tour of the wineries in Southwest Michigan. John happily walked me through all of the vehicle options until we found a good fit. We booked about 3 weeks in advance and it was easy and seamless. The day of, our shuttle showed up 10 minutes early and was the perfect size, very clean, and ready to go. We wrapped up all the paperwork which was organized and professional and we were ready to go, right on time. Our driver Jeff was professional, fun, and we felt very safe in his hands. Throughout the day, Jeff had us escorted on time and very comfortably to all of our appointments. Its often said that good customer service goes mostly unnoticed and I can honestly say that we just floated effortlessly through the day with big smiles and zero hiccups. We could also play our own music, which is a huge bonus! I would highly recommend Crystal to anyone for your next trip. John, Jeff and the whole crew made it a perfect day!!

We rented the 22 person party bus for our wedding in August. We were very proactive and sent an itinerary to the bus company because our pick up/drop off schedule was pretty intricate. When we were picked up, our driver didnt know where she was going or by what time even though I had sent all of that to them per their request. The air was never working well on the bus, but completely failed with over an hour left of our ride. It was over 90 degrees that day and needless to say both my husband and I along with our bridal party were miserable. We did our best to make the most of it!We talked with John and he let us know that the reason the driver didnt have our information was because the initial bus that was supposed to come get us also had issues with air. They sent a different bus in order to not be late meaning that bus driver didnt have our information with her. She did her best, but the company did not prepare her to do her job. It also worries me that their buses cant keep up with summers in Michigan and do not have reliable AC.I would not recommend this company. We did call and complain about losing air on the bus and were refunded 20% but the experience of losing air was not even close to the money refunded.

I booked a limo for my daughters 7th birthday. The driver was there on time, very personable, kind, and experienced. This company absolutely took care of me. Gave me a great rate as well. Thanks John. Also a special thank you to our driver Greg. I will absolutely use your services in the future.

We rented a 24 person bus. The bus was nice but the driver demanded a 20% tip prior to boarding. They also demanded cash upon arrival, even when we had reserved the bus with a credit card. Its a good thing I had cash on hand or they wouldve left us. Moreover, we were concerned for our safety! The driver exceeded 80 mph during our trip and slammed on the brakes several times! There were people who refused to ride it home.I would not recommend this company!

Great experience. Very roomy bus and our driver rich was great. Would def recommend and use again! Also got me a bus last minute.

I will have to admit...I was a little nervous renting one. I wasnt 100% sure what I was getting because they went by the amount of people. I ended up getting more than I needed which was awesome! I was very impressed. I was also worried about the driver being on time. He did great. about 10mins late, but he called me in advance which I was very appreciative. The reason he was late was he got stuck in construction....which I knew was true because so did a few of the people that were coming to partake in the event. I would have like a little more confidence in the transaction, but some of this might have been because of me. But they came through perfect. The bus was amazing. Driver was friendly.

Amazed at the beautiful fleet that Crystal Limousine has! They have all newer decked out Sedans, Limos, Executive Shuttles and Party buses! Highly recommended

A truly terrible and unprofessional company. There were problems with our party bus from the beginning. An invoice, let alone a confirmation email, was never sent to me. I requested it by phone four times and email twice. I finally had to get (I will admit) quite adversarial in order to simply get an invoice. Finally got it one month after paying the $200 deposit. Later on, I called to reconfirm the schedule the day before the event and it wasnt as we had discussed. I was told not to get worked up about it and it would be taken care of. Our address was difficult to find so I told them I would send a Google Maps pin and to please pass it along to our driver. Well this never happened and, as predicted, our driver got lost and was 45 minutes late. With that said, our driver (Rich, Rick, maybe?) was nice in trying to make it up and was very helpful throughout the night. As a travel agent, I was appalled to see how this company is run. Constantly a full voicemail box, bounced back emails, etc., let alone the extreme lack of organization and professionalism. I work with vendors everyday and have never had such a negative experience. Ill be passing along my displeasure to all of my colleagues looking for future party bus recommendations for their clients.

Very poor quality limo for my WEDDING DAY! We made a reservation to be picked up for a fun ride to our reception with the wedding party. The air conditioning didnt work. The passenger back window didnt roll down properly. The radio didnt work and the driver had no idea how to work any of it!!! Will never use them again or recommend to anyone in the future.

Recently hired them and wasnt too satisfied with my driver this person hardly knew their way around Grand Rapids. When we first got in the limo the radio was not working it took awhile but the driver finally realized that they had a switch up front for it after some help from one of the members in my party the limo itself was amazing but the inexperience of the driver kind of made for a disappointing night seems like we had to be giving directions more than wed like

The black hummer h2 looked great on the outside...but inside the limo smelled like really bad body odor. I would compare it to a men’s locker room. Turned the AC on really cold to try to mask the smell because it was also kinda hot and muggy inside. Our driver wasn’t very nice either. I mean she did her job and drove us to our location. But when telling us rules. She was yelling us like we were children. It didn’t feel like she went above and beyond. She is also an awful driver. We hit curbs more than multiple times. Slamming on breaks. Sharp turns too fast! It was bumpy. I would try to use service again if things improve. Or maybe request an awesome male driver next time.

We used this service for our daughters party. Vehicle was awesome and the driver was very professional and friendly. Had given us a courtesy call a little before to just insure he was on his way and exactly when he would roll in. Girls were very pleased with the experience and said nothing but good about the driver. Thanks for the service.

The one star they earned was for the bus being clean. We got a party bus for our wedding, and they threatened us with overage charges for not leaving the departure place 15 minutes early. We wound up leaving 15 minutes ahead of our scheduled time without most of the wedding party because the driver insisted on leaving early or being charged an extra 100 dollars. We didnt even get dropped off at the chapel the rude driver just told us to get off at the entrance to the venue. At that point we didnt even argue. Almost ruined the best day of our lives, look elsewhere if you want quality service.

We had a great time yesterday..Thanks Rocky for your expertise..

Loved my experience with Crystal limousine service. driver was on time and very professional and down to earth. Thanks CLS. The ladys loved the bus so we will be useing your company again...👍

Booked a suburban for transportation to airport. Driver was early! And was very friendly. However, there was old KFC stuff in back seat, hair ties, and mouse poop in cup holders.

Horrible customer service from owner! Please do yourself a favor and stay away from this company. We booked a black party bus for my daughter, they sent a white bus that looks like a commute old bus. Driver was very professional but when i called the owner to arrange a Black Part Bus he was very insulting even threaten to come meet me in my house to fight me? I will never use this service again.

Excellent service provided for an executive going from Grand Rapids airport to Grand Haven

HELL RIDE!!! So we needed a limo 2 days before our wedding which was last minute and we managed to find this company out of grand rapid who happened to have a pink escalade available that day. They agreed to drive up to Ludington and provide us service for 4 hours the cost was $900 plus 20% gratuity for the driver. We found another car available and some party busses available for the night also, but we went with the Pink Limo for the fun factor. Everything was fine when the driver picked us up to take us from our hotel to our ceremony. It was 80 degrees out. By the time our ceremony was over and we all piled in the limo, it was a sweat box inside. My whole wedding party were all sweating and screaming about how hot it was. I asked the driver to turn the air on but I have no idea if he even heard me. Finally after dying in the back of the limo for 10-15 minutes we asked the driver to turn down the window or something. That he managed to hear. So the windows went down and we tried to make the best of our hell ride.When I called the limo company the next few days they claim that none of us tried to ask the driver to address the problem. The driver claims we were hooting and hollering and having a good time. We were hooting and hollering because we were cooking in the back of the limo! So I get the impression they they think we are making it all up but the truth is, it was poor service and perhaps the driver was oblivious. Maybe he couldnt hear what was going on or perhaps he didnt care. I have no idea. But I dont appreciate the way that went down and more so the way the company handled our complaint. Three days later Im still trying to figure out a resolution with them and they arent really going out of their way to make it right. They certainly arent calling me back like they say they will. Nothing can make that ride right but that ride certainly was not worth the $1100 we paid for it. They really werent doing us any favors by charging us so much money to ride in hell on our wedding day.by the way, the car we got isnt even listed on their website as part of their fleet. Because they gave us an old jalopy. Which would have been fine if the air had been working. That is the drivers responsibility not the passengers!

I enjoyed the service prompt and on time we recommend them

Nice bus, Ernesto was hands down the best driver I’ve ever had. He made the experience.

Horrible experience! Used this bus for my 21st and our driver was HORRIBLE! Almost an hour late and she yelled at everyone for everything! Do not recommend this company at all.

Extremely professional company.

Awful! Demanded a 20% tip...no way! He ran a stop sign, bottomed out the limo, all within the first 10 minute drive! We sat outside the limo for 10 min waiting to be let in before.he came out too! The drive was frightening and not one bit enjoyable, would never recommend to anyone!

Bad!