I had an awesome experience at Berger. As you know looking for a new vehicle can be stressful at times. Working with Steve V., he made everything so comfortable, he was so polite and professional and very knowledgeable. I love my new car and I would definitely recommend Berger if your looking to buy a car. Thanks again Steve for such an amazing experience and easy going process with my new car.

Nick the manager and Joel were absolutely terrific. I had to sell my husbands car, a sad experience, and they made it easier for me. Joel was an absolutely lovely companion on the drive home, understanding and courteous. Thank you!

We used the quick lube for our first oil change on our new vehicle. The employees in the quick lube seemed preoccupied and werent as attentive to the customer as I feel they should have been. We received a tire rotation as part of our first free oil change but, we were unaware of this and had to ask what is going on as our vehicle was raised up. It wouldnt have been a big deal to talk to the customer over talking amongst themselves especially since this was our first contact after purchasing our new vehicle.

The service I received was amazing! Everyone worked hard to help me get into a new van, and were very sincere and helpful. Would highly recommend.

I had the best experience when I bought my 2021 Chevy Trail Boss from Berger! My salesman Tony Kitchen went above and beyond to make my purchase so simple and flawless. I live in Lansing and I never had to drive to the dealership. All the paperwork was done electronically.Tony even delivered the truck himself! I couldn’t have asked for a better buying experience, I will definitely be back to see Tony for the next purchase! Thank you!

This was by far the best vehicle-buying experience for me in the last 30 years. Even though I was an out-of-state buyer of a used truck; I was treated as well as someone walking in off the street to purchase a high-ticket new car.Many thanks to Noah and the Berger team for helping put me into the vehicle of my choice for a fair price!Thanks as well for making the process so simple and straightforward. I could not be more pleased.

Dropped off the truck on Friday needed some recalls done to it also tire rotation and oil change. Was not in a hurry to get the truck back so we picked it up on Monday. All done ready to go.

I’m the type of customer call expects concise explanation when it comes to cost; however, I did not receive that. I understand that the employees may feel one way, but I am the customer. And with that being said, there is no reason why I should still be confused on why I paid $268 for moldings that did not require labor. I will be returning the parts because I am not satisfied. Thanks!

I was pleased to discover there was a pickup:drop off option which saved me a ton of time & stress figuring out how I’d get to/from the dealership. Then on top of that the service was completed so much faster than I think I ever thought was possible. It’s like finding everything in the time/order you need to for full efficiency. It was amazing to experience & it solidified my loyalty to Berger for sure. Will recommend to others without a doubt.

Had a great experience, my service was quick they made sure everything was good. Great team work I’m amazed, honestly each and every one of them employees deserve a raise because they did excellent job 👏👏👏

It was our 1st time here for an Oil Change. Where we lived prior we had to make an appt.and appreciate being able to drive up stay in the car and wait.The staff were friendly and helpful.

My service rep, Cameron, was so very helpful. I live on a fixed income and had saved money over time for what I knew would be necessary servicing. I let him know I had an absolute limit of $500, including parts and labor. Cameron was so sensitive to that and the work came in $26 under budget! And now I feel my car is safe, once again. Thank you.

After calling to see if the vehicle I wanted was in stock and I was told it had already sold, Jeremy called me back and told me another just like it was about to go into production and helped me put a deposit down. He answered all of my questions and concerns along the way and made sure to keep me updated with the vehicles production status. The day my vehicle arrived at the dealership, Jeremy sent me pictures and videos and scheduled a delivery day. We did all of the paperwork online with Chris and it was a breeze. We never set foot in the dealership and Berger delivered the car to us 3 hours away in NW Indiana. I can’t say enough good things about Jeremy and doing business with Berger. This was by far the simplest car buying process we’ve ever experienced!

Berger had always taken great care of me .. I bought my car a couple years ago and had some issues right after buying it well they put me into a rental for free during car week when they was closed and made sure I was comfortable. Always had great service .

This is my 3rd lease with Berger and the experience has always been great, however I had the opportunity to work with Tonya Metzger this time and I would totally recommend her to anyone looking for a new vehicle. Tonya is a hard worker and truly cares about the client’s experience - 5/5 stars!

Not much this time.I had my car towed in and found out it was a blown head gasket.Dont need a new car right now. But when I do U will check out your selection.However, last time I was just LOOKING to see type and price of used cars your Used car dealership would NOT leave me alone. They tried to sell me a car on the spot even after I told them I was NOT buying that day. Even after that I got several call and emails from them.

Thsnk you Pam and Ethan for getting me approved and helping me out if a jam. Your professionalism was greatly appreciated.

So I wasn’t even sure I could get a newer car but my salesman Duane pulled strings and made it happened. He is the most friendly person ever. The experience from start to finish was hand down the best I’ve ever had.Berger thank you so much for helping me get into a better newer car🥰

Bought my first New car from them, Excellent service; everyone treated me well and where very helpful and worked with me through the process. would def buy from again and recommend them to others, Thanks todd!! 😁

Great experience buying a used car. They had what I wanted and priced so I could afford it. They were able to get me financing at a reasonable rate when know one else could get me a loan

We needed a new vehicle and quickly realized now was not a good time to be shopping for a car. After searching online we contacted Berger Chevrolet and were put in touch with Tony Kitchin. Tony was very helpful and was able to find us a car that had everything we were looking for and even more than we had expected. Not only did he find the car, but we were able to pick it up in 8 days. One of the best car purchasing experiences we have encountered. Thanks to Tony and Berger Chevrolet for helping us.

Damien communicated effectively. He ensured that the truck was fixed well. Dan was helpful with the car rental return. He reminded about the full tank of gas. It was greatly appreciated.

MJ is fantastic to work with. She helped us get out of our leases early and into two new Chevy Blazers at a reasonable price. I highly recommend asking for her when you walk in. Thank you Berger!

Brian was great to work with! Didn’t feel any pressure and left with a great deal.

MJ made the purchase really easy for me. She picked out the perfect car, based on my wants and needs. I was able to resign all the paperwork while I was on a work trip. The car was ready and waiting when I returned to town.

Berger Chevrolet has a good selection of vehicles. Sales people are very well trained and very pleasant. We had a great experience and came back to our sales guy Duane to purchase a second vehicle within three months of buying the first. I will be back soon for my daughters first vehicle. Thats how much we trust Duane and Berger Chevrolet. I would recommend everyone to stop by and take a look.see our friend Duane.

Best Car show in the Midwest. Lots of Fun and great staff. Every GM vehicle from 60s and 70s for us Classic people. And the newest muscle cars for the now generation.

Great Parts helpful and knowledgeable staff.... cant go wrong with Berger

Flawless. Bought a new truck from Jeremy, had it delivered right to my driveway in howell.

My car buying experience at Berger Chevrolet was top notch. It began with the Service Manager helping me with the issues of my previous vehicle and referring me to an amazing salesperson. Eugenio was kind, patient, and extremely knowledgeable when I was deciding on my next vehicle. He made buying my new car exciting, easy, and rewarding. And as a previous customer of their service department, I know I will be receiving excellent care and service whenever there is a need. I would definitely recommend Berger Chevrolet to anyone looking at purchasing a new vehicle.

Waited one hour in line to get oil change. Their was not very many cars in front of me. Only took few min to do my oil change. Supposedly filled up my air w tires but low tire light came on two days later. Staff has no clue that green air stems on tires means nitrogen air. Screwed up processing my credit card. Accidentally swiped my card behind me and never told me until almost 30 min later as i am annoyed why in the world cant i leave yet. Only dollar difference between me in car behind. Never offered me or car behind me water while we waited or even $5 off coupon off oil change for inconvenience. Staff very nice though.

Thank you Dawn for another successful vehicle purchase! Have been going to Dawn now for 12years! We absolutely love our SUV! Great time! Received a good deal. Also traded in a vehicle.

I thought the service advisor Tim Phillips was nice and informative. The pickup and drop off of my truck is a very nice service. They did a great job. The person who picked up my truck was very nice as well. I think his name was Dennis.

The only reason why we didn’t give all top ratings is because of the financing process. We were told we were getting $6500 for our trade, but when it came time to sign the paperwork it was listed as a $5000 trade. Thankfully I caught it, and the ‘mistake’ was corrected. That loss of attention to detail made us think twice about this dealership. If we decide to return to Berger Chevrolet, we will secure our own financing ahead of time to prevent these types of mistakes.ETA: Almost a week later and I’m still dealing with financial mistakes by this company. We placed a $500 deposit on our truck but we were charged $1000. We were promised that $500 would be refunded immediately. Well, we had to go through 2 more calls regarding the wrong amount being refunded and having to place yet another charge on our card for the correct amount. It makes this company look terrible, that there were so many financial mistakes for one transaction. It’s like nobody is watching what their staff is doing. There were three people involved - the salesman, the finance manager, and a third man who has ‘nothing to do with anything but signing the papers’. But no one knows anything.....

My experience was excellent! Jason George is great, he kept me updated all the way through buying process and went above and beyond!! Thank you

I spent well over an hour at the Quick Lube. When I arrived, I was waiting in the line because the wells were full, no problem. I was the only car in either of the two lines. I waited for quite some time. Eventually other cars pulled up. Two cars were allowed in to be serviced before I was let in. When the tech walked up I asked him why such a long wait, and why other cars were let in before me. He seemed to lack interest in customer service. The techs quickly serviced my vehicle once I finally got in there. What I was upset about was the poor organization in managing a first come first serve type service, what was worse is the careless attitude from the tech about the issue. I will not have my vehicle serviced there again, and I will probably also not purchase a car there again.

Whats the point. I wrote a survey after getting this car worked on for a broken curtain in roof. It was bad!!Never heard back from anyone about my extreme disappointment with that time.I received a card from GM, which I filled out, no reply either.Said I could post my survey results online, how convenient, would not let me do that so you filter bad surveys. After purchasing N UMEROUS vehicles through Berger, that might not be the case if we get another. You have really gone downhill.

I have never purchased a car by myself before. When I got to Bergers Duane Woodwyk greeted me at the door. He asked what kind of car I was interested in and how much I wanted to spend. He showed me several cars and even let me drive one I was interested in so my son could look at it. Decided not to get it. I was about to leave when he showed me the one I bought. My son liked it and I liked it so I bought it. I would recommend Bergers and Duane to anyone interested in buying a car. GREAT SERVICE.

Bryan Bajema took really good care of me and did everything he could and more to help me feel comfortable making a purchase! Got me into a 2019 Ram 1500 that is absolutely a dream to drive. Thanks Bryan and Berger team! Will buy more cars/trucks from this dealer.

Very professional. My car was picked up from my home at the scheduled time. My advisor, Mark Bivins kept me informed throughout the day as to what was found and repairs that needed to be taken care of. After completion with the repairs, he called me as to what the final cost was so I could get a check ready for the proper amount. My car was dropped back home about 30 minutes, the driver gave me the bill with all the information and I handed him the check. Everything was handled in a very professional and courteous manner.

I was looking for a new to me vehicle, and saw some I was interested in at Berger.I got the best sales guy, Skylar. I told him what I was looking for and my price range, he was super helpful with all my questions.He got me into a Ford Escape, and I love it!!I was nervous, always am when it comes to parting with my down payment, and Skylar sat and asked me if I was comfortable with it or if I wanted to wait. We talked through everything, well, I talked and he listened.I am now the proud owner of a Ford Escape, I tell everyone where I got it and who my guy was!Hands down, best car buying experience!Thank you Skylar!!

I brought my car in to have a recall done on it. Mark was nice enough to get my car in to be looked at and fixed. All though my car didnt have to be fixed, Mark called me and told me nothing was wrong and I could come pick up my car. When I got there Mark had my car waiting for me. Mark is the only one I will go to if I ever need work on my car again. Thanks Mark your Awesome!!

Great experience with Duane and team! So happy with my Chevy Equinox purchase. They made it quick and easy and were happy to answer any questions.

I took my Chevy Silverado in for service. Tim from the service department really went above and beyond to help me get my issue resolved. After my vehicle had been serviced they dropped it off at home for me. During the entire time my vehicle was there I had excellent communication with time as far as what was going on with my vehicle. Thank you Berger for the exceptional experience!

Normally I have good experiences at Berger, but today the waiting area smelled like exhaust fumes and started to give me a headache. Also my wait was 50% longer than estimated. However my recall issue was not an issue.

I am a loyal customer to Berger Chevrolet because of their outstanding customer service and their willingness to go the extra mile to take care of all my needs. I have purchased my last 2 new vehicles from Eugenio Sellaro my sales consultant as he has always gone above and beyond to get me into the right vehicle. Eugenio is the best and I appreciate his help and plan on purchasing again from him and Berger Chevrolet in the future.

Jordan and the maintenance team was able to fit me in quickly when I found a check engine light and come to find out it was something serious. I was immediately updated on the issue and received text messages and calls on the status of my repairs. I trust the teams repair work to keep my family safe. Thank you for getting me back on the road so quickly and checking on what parts and services where under warranty. I cannot ask for better service.

After a car accident, I went to see Pam in sales for a replacement car. I can’t tell you how easy she made this process. In total, I probably spent less than an hour and a half at the dealership to get my new car. Pam worked with me to get exactly what I wanted in a timely manner. She was professional, personable, and great to work with. I highly recommend going to see her for your new car purchase.

Tony made the experience of getting my 2022 Bolt EUV great. This was my 1st purchase from the dealership and glad they were able to get me everything I was looking for.

It wasn’t easy getting a new Corvette in 2020. I was lucky because I got mine from Adam Doll at Berger Chevrolet. Many customers at other dealers were charging a “Market Adjustment Fee” at the time of delivery up to $20,000 because of Covid-19. I ordered my Corvette with a handshake and a promise and no written sales contract detailing pricing. You can trust Berger to give you a fair, honest deal. They have a great reputation and it’s because they have earned it. Excellent job Berger Chevrolet !!!

Brian is always super helpful and I found exactly what I wanted.

Brian is an amazing person to work with and he is such a big help. He works with you on what you can or can not afford and shows you your options and works with you every step of the way. I’ve had the pleasure of going on my second vehicle with him and gets better every time ((:

The young men that serviced my Trax were very friendly, knowledgeable, and informative. They explained about a filter I was never told about during the five years of oil changes for my Equinox. I was helped with unloading and loading back my items in my glove compartment for the service. They were patient in making sure my glove box was securely back on and worked very well together. I really appreciated how they made me feel as though they really were concerned about myself and the care of the car. Instead of just what I should purchase and how fast they could get me out of the garage. I truly thank them all. And wish them all safety, health, and the best.

Very refreshing to see a dealership that hasnt been around for so long present itself on a level of high standards. Clean, friendly, welcoming.

Had my 2017 Ford Escape from Berger for less than 90 days and only 102,000 miles when the transmission failed. I informed Berger of this and they offered no type of help or resolution, I am now stuck with a loan for $17,000 and no car. Do your research before buying.

Summary: Lazy finance manager cost me $500 on the loan. The sales team didnt give me the proper discounts and cost me $2000 on top of that.Update: Of course, after assuring me I got all the discounts I said I should get, they gave me some paperwork that didnt explain the discount structure at all. Once I got home, I realized that they did not give me the Berger Discount that says specifically it is available to everyone. The actual truck I bought, VIN number and all, is still on their website showing the discount that states The Berger Discount is Available to Everyone. I guess not me.Original Post (Long):I placed a deposit on a Tuesday for a truck that was going to be delivered in about a week. It was the last week of the month and interest rates were low, so I asked that the finance department reach out and get my financing squared away during the week. The month ended on that Friday, so I wanted to get my financing locked in. When no one had called by Thursday, I reiterated to the salesperson that I wanted to get it taken care of before the weekend. The finance manager waited until Friday to call me, and told me of two loan companies that he wanted to check with, and what their rates were going to be at my credit level.When the truck was delivered on that Saturday, the finance manager showed me my rate - 0.4% higher than what he had told me on the phone and from a different institution that he told me he would use. The reason? Instead of getting my rates on Friday like he said he would, he waited until Saturday, the first of the month, and the interest rates had gone up.Thats over $500 over the life of the loan. Thats a lot of money, even considering the price of the car. The manager reached out to understand the situation and address it internally, but thats not getting me $500 back.

Cornelius was a dream of a salesperson! I went into Berger in a tough situation and Cornelius went above and beyond my highest expectations and still two months later I’m so thoroughly pleased with my experience, and of course with my vehicle! Not a single bad word to say!

Mr. Al Duncan is awesome. Gave him a good test of customer service yesterday. Made an appointment with him the previous day for 1pm. We travel an hour to get to town, so our time is valuable. We had dentist appointments that had finished earlier than we anticipated. So we contacted Al and he said no problem. He got us checked in and took it from there. We toured the beautiful dealership, and did some looking at vehicles. In no time, Al and our technician had us on our way. What a pleasure it is to deal with a customer service professional. Thanks to Al and all the team, they are the reason that make me travel the extra miles, and will continue too. We love it and feel like part of the Berger family of totally satisfied customers. Keep up your great service, it is always better at Berger

Rob is who worked with me on the service of my vehicle. He made sure I was updated as much as possible. Made sure he helped me with any questions or concerns I had. When truck was going to be there longer he also got me set up with a rental. The technician that worked on my truck got it fixed and back to me as soon as he could. Waiting on parts to arrive is what held it up longer than expected. But, they did what they could to get ut repaired and back to me a soon as they could.

Hate your new check in process. Would prefer a live human. Work was done correctly and quickly. Check out was great. Really like Mark Bivens. He is the reason we keep getting cars from Berger.

I recently had the privilege of buying a used car from Skylar Stein and it was a great experience! He and the Berger team made the experience smooth and easy. I contacted Skylar letting him know of everything I was looking for in a car and my price point, and he was able to check all of the boxes for me!! I would highly recommend Skylar if youre looking for a new vehicle. His customer service is great, very easy to work with, and he will go above and beyond to get you everything youre looking for. Thank you for helping me get my dream car Skylar!!

Bryan Bajema was Great! He called me right back when I inquired about vehicles, and when I decided last minute to stop by the dealership - he was available to answer all my questions. This is my first time ever leasing a new vehicle, and my first time looking at a truck. He made the process easy, and it felt right. Thank you.

Much appreciation to Jordan in the service department. He went above and behind to take care of me after I was late picking vehicle up. This is why I send friends and family to Berger. If you need vehicle servicing of any make or model, make sure to ask for Jordan!

Scott and Cathy were amazing to work with! Very professional and very friendly! Highly satisfied and will definitely recommend to friends and family.

Tried to sell me 1029.00 worth of routine maintenance that Kool will do for 350.00. Ran some type of cleaning agent through the motor but didnt change the oil afterwards, seems very odd. Not impressed.

Convenient, responsive, friendly. I’ve worked with my rep, Eugenio Sellaro for years now. Top notch guy and a pleasure to work with.

Working with Brian Marr is awesome. He made the experience enjoyable and really worked with me to obtain my new truck. This is the 2nd time I have bought a truck from Brian and Berger. I will be coming back for my 3rd.

If you are looking for repairs to your vehicle look elsewhere. I had two issues with my Chevy Cruze I wanted checked and just to look at it was $240. Not to mention the overcharging they do on labor and parts for everything else.

We had a wonderful experience at Berger. We went to look for a new-to-us (used) vehicle we saw on their website. We were greeted by Steve, a very down-to-earth, easy going guy. Together, with manager Nick, they helped us find the right vehicle for us. We explored all options (new, used and several different vehicle types.) We test drove several vehicles and not once did I feel like we were being rushed or pressured into buying one. It sincerely felt like Steve was looking out for our best interest. He was very knowledgeable, asked questions about what features we wanted/needed, and was attentive to our overall experience. After purchasing a 2019 Chevy Traverse, he followed up to make sure everything was running smoothly. It can be intimidating making such a large purchase, but having Steve to guide us was so helpful.

Professional, quick and convenient. I came in with a good idea of what I wanted and the salesperson made it happen within reason.I will be back for our next lease and likely the lease after that. As this was my first new car I was excited to do it at a l dealership that has such a rich history with Chevrolet.

We had an outstanding experience this weekend, the sales representative Noah was exactly the type of person I enjoy dealing with. He never pretended to know something he didnt and was very prompt to find the correct information. He applied no pressure and made my family feel very welcome. The Tahoe was the right vehicle for our sale but people like him and his team will be the reason we return for future purchases.

Thank you especially to the wonderful sales team at Berger. Doug Schrader (my brother), is outstanding, and has always led me in the right direction when it comes to my vehicle purchases. Thankful for my new Bolt EUV! You all are outstanding!

Great group of people. Ask for Lisa Hamill for a great buying experience. She did a great job for us.

I was told brake fluid and coolant fluid were due on my 2015 Malibu at 45,000 miles and should be replaced. I looked at the maintenance schedule and these items are due at 150,000 miles for “normal” use. Otherwise, very happy with the service provided!

Shopping for a new vehicle 🚗 is always a chore but Tony Kitchin made it a pleasure. My Wife & I cannot say enough about the spectacular job Tony did. Also F&I Manager Cathy Hubbard did an awesome job as well. Thank you so much.

We have used Tony Kitchin for purchasing 5 new vehicles. We are looking again for vehicles and would not go to anyone else other than Tony. He always tries to do the best for us!!

I went to Berger to get a new key made for my vehicle. I was directed to Kendall in parts and he was WAY more than helpful. I called about a million times which would have frustrated most of us but he was very calm and patient and walked me through all the steps more than once. He made sure I was doing everything correctly and for that I am eternally grateful. Thank you Berger and thank you Kendall.

Thank goodness their parts department was open late Friday and had a good stock of parts! I stopped for 1 replacement hose and found a completely different specialty coolant line ready to burst on my 2011 Cruze. They had BOTH in stock and for a good price. Thank goodness! I was able to get them replaced and back on the road to Pennsylvania for the weekend.

Over a few days, I purchased a new car, and shopped for a used one. On the positive side, the new car salesman, Eugenio, was as good as they come. Honest, efficient, friendly, and helpful in every way. Absolutely, I would recommend him. It doesnt get better than the service he delivers.I also inquired about a used car, and an advertised trade-in deal that sounded too good to be true. It was. The used car staff had a list of reasons why they couldnt honor the advertised deal. That made a bad, bad impression! Would I shop there for a used car? No. Never. On the other hand, I heard from a family member who recently had a good experience buying a used car there. So, which experience will you have? Impossible to say. Hence, the mediocre rating.

Very nice treat me like family and also wanna to know when I pick up my car was washed and asked if everything was good love those guys would not take my car anyplace else trust that everything is good ❤️❤️❤️❤️

The pricing just blew me away compared to where I live I average around 100.00 just for an oil change. I was expecting to pay hundreds, because I added a filter. I will definitely be back.

I was impressed by the great service I received at Berger. The staff were friendly,knowledgeable and efficient.

After having a bad experience at another Chevy dealer I went to Berger and worked with Jeremy. Jeremy was great to work with! He listened to my needs and while he didn’t have any vehicles in stock that matched my needs he was able to coordinate a trade with another dealership to get me exactly the Blazer I wanted. Jeremy was super responsive to questions and made the process a breeze. I would highly recommend working with Jeremy and the rest of the Berger team.

We shopped all over Grand Rapids for our new car and they were the best by far.Friendly knowledgeable staff and easy to work with .Berger will always be our first choice from now on .

Tony and Adam are awesome to work with. They are so helpful with me to figure out what I want.

An amazing show as always had the wifes 1966 Chevelle 300 Deluxe 4 door our first time at the show.

We stopped to look at vehicles and was not pressed at all and was treated like family.Eugenio was a wonderful salesman.Would recommend this salesman to anyone that shops at Berger.Great experienceAnd yes we bought a new 2021 vehicle.

My salesman Brian did an amazing job of helping me get a brand new silverado 3500. He went above and beyond. Without Brian, I would not have purchased

I was a bit disappointed earlier today after looking at a vehicle. One of the sales men, Noah, was a bit how do you say, childish. At the end of our interaction I asked for a print out of the information on that vehicle. It is true I stated that the vehicle size inside was not what I was looking for. However, I find it interesting that when I asked for the information Noah stated and I quote why would you want a print out when you stated you didnt like the size. He said this all in a dismissive behaviour while avoiding eye contact, refusing to give me a print out. Well let me tell you why I wanted the information. I wanted it just in case I change my mind and would like to come back and try it again to possibly purchase it. Thats why. To make it even more interesting when we first meet before all of this he stated he has worked this company for 3 years. At the end of our interaction while wanting the print out of information, I also asked for his business card where he then claims he has only worked there for a week and had no business card to give me. It would have been nice to have spoken to an adult but sadly it seems I was only able to be helped by a child today which is quite disappointing.

I had a 1:00 appointment to pick up my car I was seated.at Tanyas desk 40 min later no Tanya. My issue is the men in the offices that kept looking at me and walked past me several times never talking to me.after 40 min I went in the mans office that did my financing and asked him where Tanya was he said oh shes not here Today. All these men knew she wasnt there but watched me sitting at her desk for 40 min and never asked me if I needed help. I was furious

MJ is a ROCKSTAR! I have been buying cars for about 35 years and this was BY FAR, the best experience I have had. I normally feel a little closed off to car salespeople - never fully trusting that they had MY best interest in mind. MJ was different - she works hard to get the deal done, fairly and efficiently. And Katherine, who handled the paperwork, (all online I might add), was thorough in her explanations and answers to my questions! I live in the Southeastern side of the state and will not shop a vehicle down here again.My son bought a car from MJ and Berger last month and immediately shared her info with me - I have, in turn, shared it with someone else already!Berger IS THE PLACE to go! Thank you - waiting for the delivery of my new car to my driveway at this moment! Another huge perk! Cross state delivery!!!Thanks guys! Laurie Kort

I have been waiting 22weeks for a truck ordered from Midway Chevy in Plainwell mi Called Berger Chevy an within 24 hours I was driving my 2500 h d Scott was my sales person amazing experience thank you

They are 100% more expensive than other oil change places. For example I had to 2 vehicles changed last Saturday. I took my first vehicle to Berger and after tax it was nearly $100 for their cheapest option. I took my next vehicle to a different place on 28th street and it was only $54! With the same exact oil! And then they gave me a free car wash. Don’t go to Berger you will be ripped off

If I could give zero stars on this review I would. Brought my 18 Trax to Berger service because they could get me in the same day my car broke down. Biggest mistake ever! They diagnosed it with a blown turbo even though there was a lifter knock also. They replaced the turbo then stated the whole engine was bad and they didn’t realize it until after the turbo was on. TOWED my vehicle to another shop for a second opinion and they stated it’s well documented that when the turbo goes on the 1.4L engines, it causes internal damage to the engine and my whole engine would need to be replaced. Contacted Berger about getting a refund and returning the turbo and they advised since the vehicle left the parking lot they could not accept the return. In speaking to Jeff the manager, he told me they couldn’t return it due to it already being installed. Regardless, they told me conflicting stories about their return policy and they didn’t research the issues with my vehicle before just changing the turbo. Common sense says if a vehicle has a knock, there’s something more going on. I will never buy another Chevy again (and I was an avid GM girl) and I will never take a vehicle to Berger.

Eugenio was amazing!! He was beyond patient during this signing process, while I was moving across country. Eugenio was so personable and made the entire process easy. He was very accommodating.

I had work done to the rear bumper and hatch of my equinox. The trunk area was extremely dusty with white dust all over and on my rear seats. A few days of driving and the hitch cover flew of the car while driving and I didn’t notice it. I’m happy with the way the car came out but not with how I received it and the cover coming off. Also my driver rear rim has over spray or something in it and my wheels are the redline edition black wheels.

SERVICE.... The form I filled out for the key drop box apparently is worthless. I put a cap on how much I was willing to spend on services that was disregarded. Also one of my requests for service was not complete. Also tires that you put on with alignment less than 2 years ago are no longer good. This doesnt look good to the average person and really doesnt look good in a mechanics eyes either!

I had a great experience with the service department at Berger. Al was very helpful and communicated with me throughout the entire process. They got my vehicle fixed in one day. I will definitely be back. Thank you Berger!

This place is amazing they went the extra mile to make me happy.

I have worked with Berger and specifically Darrell Pike for the last six or seven years. I have sent my close friends to him when they needed vehicles and will continue to sing his praises whenever I can. I look forward to a continued relationship with Berger and Darrell and the rest of the team there. You are awesome!