I went in to get my fingerprinting completed for a job. Julie was extremely rude and abrupt. She completed the process and said that she would mail off the application. It has been close to a month and they have not received the application. I believe that she did not mail it because I addressed her rudeness. DO NOT ALLOW HER TO ASSIST YOU! I spent $67 for the fingerprinting and another $30 to this UPS store for processing!! I want my item tracked and if it is discovered that it was lost, I will bring Julie Miller up on charges!! If she doesnt like her job, she should get another one; preferably not in customer service. I saw another review about her behavior from another customer---and yet, she is STILL there!

Within the last couple days came into the store to do fingerprinting. I was helped by an associate, Julie, which demonstrated excellent customer service, extremely helpful, widely professional and knowledgeable within her position. I am thankful for her help during my visit by making the entire process as easy as possible.

Went in for Finger prints. Was done in 10 minutes. So much better, and more polite service than the UPS on Watson.

I love this UPS store. It’s close to home and has saved me many head aches. From printing documents from a thumb drive, sending packages, to notarizing a letter...this UPS store has helped me a lot. Keep doing a great job.

Hours online and when you call are wrong. Frustrating to rush there and its closed with people sitting around inside talking and just laughing at the people who try the door...

Holy moly! They zoomed me in and zoomed me out during a seemingly busy time. Their speed is exhilarating and the professionalism to match. Surprised Im eating writing a review for a ups. I was just impressed with their work ethic.

The store had socially distancing pads on the floor and clear directional paths for patrons to follow for entry and leaving. The staff was kind and efficient. I didn’t have to wait very long for good and friendly service. During these trying times, they were very professional. Thank you.

Giving two stars just because the lady who answered the phone was very nice and helpful. The notary person working on 12/23 at 9am was beyond rude when I said I only had a picture of my ID. She aggressively asked why I didnt have one and that I just need to get a new one then continued to pressure me to come in now because shes leaving soon and no one else would ever sign it. When I told her I would have to wait until my husband comes home at 1230 she just hung up. Called a different store and they said they would do it no problem. All they asked was if it was valid

If you are not going to enforce your store mask rules than take down your signs. No one is going to take you seriously when multiple signs say a mask is required but when you stand in line you see employees assist multiple people without them. I don’t care either way but it is annoying to see the sign, go back to my car and then come in and see that. You are either a professional company or not.

Julies customer service skills are deplorable! She is an absolute monster! This is my 2nd experience with her and I assure you it will be the very last time I ever patronised this store again

Very organized and efficient, fast and GREAT customer service.

The people who work there are absolute professionals. I have been going there for years to make photo copies for my grandmothers scrapbooks and every time, while I know it seems like an inconvenience, they treat me with respect. Each and every one of their employees have been nice to me and I would never hesitate to go there.

I have uuse this UPS in the last 4 years I am very proud to say the best customer service these girls will go far and beyond. When it comes to mailing out a package I have always used on my packages have gotten there ion time sometimes early. This staff deserves five stars or more They will go far and beyond if you need something faxed theyre very understanding never rushing hands of applause for the entire staff at the UPS store

Well i can give a 5 star for Issac for his excellent customer service on the livescan, because he did an outsanding job. Issac set me up with a walk in appointment, while his cowoker DIDNT wanted to set me up with an appointment with a later date because he did not wanted to service me .

I do not usually come here to do my Amazon returns and this was my first time coming to this location. I have never had any issues with tracking my returns when I go to the locations on Indian school and Litchfield or Camelback and 101 so naturally I declined getting my receipt for the transaction. Now a week later I see the tracking number was never scanned and the item is still showing as waiting to be received. The store was unable to get me proof of my transaction and the box has already been sent off just not recorded. Merchant beware, get a receipt at this location always.

Closed at 3pm on a Saturday. Ridiculous.

The fee without printing a single page charged is nearly $4, so called initiate fee.

The service at this location is great, the workers are fast and friendly, highly recommended store!

The employees were extremely nice and very helpful as well as very time efficient

It’s nice to see people do their job in an excellent way provide the perfect customer service and that’s Paige of the store

Refused to accept my USPS package because they stated they didnt have enough room.

Great service. Been dealing here for years and have always been treated with courtesy, professionalism and quickly. Owner is very honest and will go out of his way to help in any way he can.

I highly suggest using anything else because I have dropped off multiple packages that go missing.The employees here will literally steal stuff.

Julie has been so helpful and nice with getting all of my boxes shipped

Not good at all

Even though they had a sign out front that said masks were required to enter, I walked in and they were currently helping a man without a mask. He touched many surfaces, talked loudly, and proclaimed that Covid-19 was cured, while mocking the rest of us for wearing masks. Instead of refusing to serve him, the employees laughed and engaged with him and even suggested one of the cures was Windex. UPS needs to do a better job ensuring their health standards are carried out amongst all branches, especially since they pack and send packages that so many people touch. Absolutely revolting.

Fast and friendly service.

Easy, got in and out easily. A little longer wait in line due to COVID-19. However, staff was friendly and hurried the process as best they could.

Usually I don’t have a problem here. Today I came in early to the Buckeye location to return an amazon product and ship something to a friend. When I came in Christina said the systems were rebooting, which was fine. What bothered me is she was rude. I get it if you’re frustrated but I was the only one there it’s not like there was a line to the door. I got confused because she asked if I wanted priority shipping as if it was an option so I said no. Then when she told me the price I said I didn’t want priority just because I got confused thinking I didn’t have to pay that much to send a tiny package. She then told me priority was the only option. Instead of just explaining that the first time, she got an attitude with me when I got confused. I was very uncomfortable and it took everything in me not to cuss her out. We all have bad days but I will never come back. I’ll just take the trip to Goodyear.

Paige is the best ♥️

I have always had a very pleasant experience at this UPS store. The ladies whom I’ve met have treated me with patience, kindness, and even went out of their way to find a package for me. I’m so happy to use this store exclusively for my shipping needs.

I am writing this after a bad experience I had today but Im hoping this place can redeem itself by making things right. I have a mailbox that I pay an annual fee for so I can receive packages and they arent left on my doorstep. Twice now I have had issues with getting my items. The first time they gave me 2 of the 3 packages I had at the store but forgot the other one. I had to make another trip back to the store to get the package they overlooked....not a big deal...mistakes happen so other than being annoyed and inconvenienced I let it go. This time however was a bit different, I had 9 packages delivered to the store, they were logged in, I had emails saying they were there and slips in my box saying they were there. When I went to pick up my items they could only find 4! Thats a rate of 66% loss! Not a good average for a business that specializes in receiving mail and packages! I left the store with 44% of my items and will now have the annoyance and inconvenience figuring out this mess created by their system of receiving packages. Hopefully they find them, if not more annoyance and inconvenience for me to get them replaced. Their system is obviously broken if they have an average of 66% loss! Now Im without items I paid for and since this happened on a Saturday they said Im out of luck to have anything even looked into until Monday. At this point i am really disappointed in the service I have received at this place of business, this loss seems totally inexcusable and at this point I would never recommend receiving mail there, your odds are probably better having them dropped off at your front door.UPDATE: Never received a call back the manager was to busy....her time is more valuable than mine I guess. They have no idea where my packages went so I have to gather up all the data to have them replaced...tracking...value...dates...etc. This entire debacle is unacceptable for a business that specializes in receiving customers mail. My next step will be to close my box and attempt to get a refund...Im sure that will be another struggle.

Had people waiting outside before closing and right at 3 PM on Saturday just closed telling everyone waiting they couldnt help them anymore.

Staff is amazing and friendly! Thank you girls for always helping and being there for us!

I never seem ever unprofessional and rude same this store. Im sorry for UPS to hired them. They dont deserve even one star.

ZEE WAS THE MOST PROFESSIONAL AND SUCH AN AMAZING HELP !! HE IS THE DEFINITION OF OUTSTANDING CUSTOMER SERVICE!! ZEE NEEDS A RAISE !!

Karla is fantastic. I came to get my fingerprints for the AZDH, and she helped me more than tha actual department of Arizona. I wouldve paid for the wrong fingerprints if it wasnt for her! Promotion should be underway for her!

The people there must be the pride of UPS, got handed off because evidently she didn’t know her job and got this individual who basically told me to call 1 800 number for further help.....Thanks for the help, you guys must be great at your job knowing you helped no one....

They charged me $367.22/3xs the amount to ship a package to Kyiv, Ukraine on December 10, 2019 that weighed 1lb 4.6 oz in a 9x9x9 box....compared to $121.61, 1lb 8oz, in a 10×6×6 box. So as you can see, 3.4oz more and a 1 inch longer, 3 inches smaller box tripled the price....TRIPLED THE PRICE with a $35 fuel charge? Strange, none of that when I mailed the 9x9x9 box froms UPS Store...yes, I have both receipts for those who dont believe what theyve just read😥!-Mr Anton-Tucson, AZPS: Not a word from Onkar the UPS Store owner in Goodyear on Estrella road...even after speaking to Rachel, the stores manager.

Horrible service! Had an Amazon return that the young female wouldn’t takes. She told me I could ship it but not with the return label I printed from my Amazon account. Drive to another location and they took it without a problem!

Pros: They take care of my shipping needs and are always knowledgeable and courteous. Cons: Lines are usually long.

Piss poor service. I had a package delivered to this location in error. I called the store 5 mins after the deliver and was told by some flippy mouth girl tell me that it was not at the store. I have called and went to this location over & over looking for my package. Again, getting told by smart mouth employees that its not at the location. This has been a hunt since January 2,2019. Today I called again and was told. Oh, remember that package and sent it back to the shipper. IN the same breath I was told I cant help you I sent it back and cant tell you who or why this happen. I am done... Customer service is horrible!!

Fast efficient and reliable

Not going to say anyone else was wrong, but I walked in with a box to send to my relatives. Service was fast and friendly. Atmosphere was warm and inviting. The fifth star was for the laughter I could hear with the employees and the customers around me. Sorry if someone else had a bad experience; mine was golden.

I go here all the time to make my Amazon returns. They are fast and friendly even when the store is busy. I appreciate how easy it is to do returns with UPS.

Had one great experience and one awful experience with customer service. Different staff so hoping there was a change for better. Last time, helpful friendly staff right there with solutions for shipping needs

I have used this location several times for Amazon returns and have never had an issue.

We have used them for two years for p.o. boxes, shipments, and buying posting supplies. They have always been friendly, courteous and just awesome! Thanks guys!

Unfriendly staff, unwilling to help. Supposedly stops fingerprinting services at 6pm even though I was there 10 minutes til 6pm and there were no other customers and the store is open til 7pm. I even called before I went and was assured that they were open and doing fingerprinting. The guy was unwilling to turn on the machine and do it for me. So disappointing.

I always come here during holidays to send packages and its most normally a fine experience.Today was terrible .I came in with my 4 yr old and was waiting in line . My 4 yr old was checking out the decorations that have the place jam packed , so space is limited . She by accident tore a cheap plastic table cloth and the rude, judgmental , elder woman employee said something along the lines of that is Not Ok! Why arent you watching her. Shaking her head and making a scene about it.The younger male employee called me over to get my box shipped after checking out with him. I offered him $10 for the torn sheet and he said no no please dont worry about it Im sorryAs I walked out the elder woman again yelled across the store in front of other customers she needs to pay for that!!I walked up to her and set $10 on the counter.Hey corporate , I hope you get 10 plastic table cloths.How terrible.

Courteous staff!

I am out of the country and Naomi helped my Mom take care of documents for me! Super helpful and efficient!

Very nice people. Clean store. Always prompt and professional!

Adriana is extremely unhelpful and not willing to even try to resolve my issue. She referred me to call UPS, and UPS told me to call the UPS store since they accepted my money. Adriana wouldnt even leave a message for the manager to call me. If you go here have Tracy help you as she will willing to try and figure out the issue.

If you are sending anything international avoid this store, people are stupid, have no idea of what they are doing and you will pay the doble for additional chargers!! DHL your best option!

I was in and out fast. Dont know whats with the bad reviews. Staff was nice.This will be the UPS store I will use.

Really not worth one star, there is one nice lady that works here, shes a little bit older but has worked there for 8 years. Every other employee should follow her lead (which they dont) They are rude, could care less if you use there service, in Fact when I questioned one worker about a charge w/out looking to see if she was wrong, she was rude and said if I dont like it go elsewhere. And theres a y I ung girl who works there, who acts as if she stoned on a 24 hr basis... the owner seriously needs to clean house...Go elesewhere

Do not assume that they have full services any time they are open! I went in 45 min prior to close with documents to be notarized and was told the notary had gone home!

Terrible customer service

Shipped a shoe box that weighed less than 1 lb. I used ground shipping and they charged me almost $18 to ship it. Went online and noticed that even if the box weighed 2 lbs it should only have cost $10 including fuel charge. On the website it says that prices may vary, but at almost twice the price I wont be using this store again.

Love it!!!Everyone is so nicePhx is Rising

Closed with no notice and little signage. Guess I will use FedEx.

No working printer??? They claim they ran out of toner for their printer. Makes about as much sense as a sandwich shop that forget to order bread.

I sent my mother a package and paid the UPS price and the UPS actually shipped it USPS!!! Do not ship anything from here! I can do that from the post office by my apartment!

Use Fed ex

Fast