I took a watch in for resizing. The 3 employees present were an absolute delight.I was in the store about 15 minutes while the young lady confidently added links and fitted me to perfection, even though I did not buy the watch from them. (This was such a different experience from a popular jewelry store on Williams Rd. where I experienced rudeness and dismissal. )Thank you Kay Jewelers for your presence in Georgetown and your exceptional customer service!

Purchased a pair of earrings online. When I went into the store to pick up I realized they were smaller than I expected. The sales rep helped me pick out a different size but I was unable to exchange for 24 hours due to my online order having to be finalized before she could make the exchange. She let me know she would put the earrings on hold for me to come back and pick up. When I came back to get the earrings I was informed the ones placed on hold had been sold and they would not have another pair for 3 days. I would not recommend this coming here. The level of customer service I received was terrible. I was lied to by the sales rep and then brushed off by the manager when I came back in. I won’t be coming back here.

Excellent customer service! Never rushed and the employees are so helpful. Great quality of merchandise.

They were amazing! Terry was awesome! Great customer service and they got me a beautiful ring for my future wife! Definitely going here again!

Went in to get my ring sized. I was greeted right away and they were able to get my ring set to be sent out for sizing.

Sherry Roark is the customer rep you need to deal with when purchasing jewelry. She is friendly, understanding and always delivers just what you want. she is the reason we keep going back to KAYS !

Staff was excellent and knowledgeable. They went the extra mile to find what we were looking for. No pressure sale and very relaxed atmosphere. I would shop here again even though it was a farther drive for me.

Got my wife’s engagement ring here she’s happy

Always a pleasure they are awesome there.

Got home to show my wife. Tried putting it on realizing the guy had put a knot in it now idk if I can get it out and will have to return to store. Place is a joke

I would like to give management and staff at least 4 stars. However, their finance arm, Comenity bank has brought my rating down. If you Google search reviews of Comenity one will find their ratings and customer satisfaction beyond poor. I agreed to 6 months same as cash financing, my Fiancee as a witness. After 6 months I reviewed my account and realized I was paying interest, a considerable amount. It could be the salesperson did not process as a promotional finance option, but still, the customer should not be subject to paying interest, no one would knowingly open an account like this with their interest rates. My advice? Secure your own financing. Comenity bank does not deserve the business.

Always a joy Going in to kays Always a good experience all the staff is very friendly

Sales Associates were very knowledgeable. Prices were very reasonable. Very helpful and patient with questions.

This is the best Kay store I have EVER been too. I know them by name and the have great customer service .

My husband and I have bought several pieces of jewelry here over the past couple of years. We went back in this past week to get a band. Sherry and Matt went above and beyond to help me find exactly what I was looking for and then to make it work for us. Its that kind of service that will keep us coming back for years to come!

Great Folks to deal. Not pushy at all. Very knowledgeable staff.

Friendly, knowledgeable, and an altogether good place. Selection is great too!

Never contacted me when my ring was ready to be picked up. They said they called and that it was their protocol to leave a voicemail. They shut me down when I tried to press the issue. I guess they missed the part where I wouldnt have had to call them and figure out where my ring was if they had actually left a voicemail. Lots of attitude when I called and when I picked up the ring. Will definitely be going back to the Cedar Park store instead. I came to the Georgetown one out of convienence but it is not worth it.

Had a great experience , great deals for Valentines Day! Friendly service.

I was looking for a gift at the roundrock outlet which they didnt have they were such a great help though, they made a couple of calls and found the gift I was looking for at wolf ranch. The staff was very friendly and helpful!

Its always an enjoyable time when I go in there the jewelry consultant is always helpful and considerate and Ill always use them.

Excellent service!

Everyone is very friendly and knowledgable and not pushy at all. I never feel like Im being upsold.

Nice people. Not overly pushy and trying to shove more expensive products down your throat when you have an idea of what you are looking for.

The people were friendly when I dropped off my ring to be sized, they said it would take 10 days, its.been 13 and I get an attitude when I call asking about it, way to treat a customer who spent $5,000+ there.

Great service