I was looking to get my Eze breeze vinyl windows repaired and called Mr. Sunroom. I believe this is a husband and wife team...Roberts wife answered and she wasnt sure if they could help but assured me they would call back either way. About 30 minutes later they called back to let me know they could not help, but referred me to guy that could (I called that guy and am taking my windows to him next week!).I may not have used them for their service today but that kind of quick customer service in this area is rare and if ever I have a need that fits their product, I will hire them, no questions!