It is by appointment but all the staff from the office to shipping department helped me out with great customer service & their restrooms are super clean as a trucker who works for DHT its hard to find places out in California to use the their facilities especially in these hard times of covid-19! Thank you again! A piece of advice to all truckers help them keep it open to all truckers and clean up after yourselves! 💪😎🤜🤛