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RNR Tire Express - Fredericksburg
2042 Plank Rd, Fredericksburg, VA 22401, United States
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Ka
Review №1

2nd time visiting this location first time was amazing, this time I did the same way got a quote through online and when I got to the location the online person had got the order incorrect. Ian the store manager stepped in and took care of me and got me together to get my wheels and tires all take care of. I am very appreciative and happy with my service and would recommend anybody to come here you are looking for tires or wheels they have amazing customer service.

Sk
Review №2

The guys here took good care of me got my new wheels and tires swapped over quick and easy.

La
Review №3

I walked in with a huge problem...they stopped what they were doing to help me and that they did. They also gave me the tool I needed to help me in the future. They had excellent customer service skills and solved my problem without charging me a dime and was very fast. Id recommend them to anyone. Thanks guys

th
Review №4

Fresh tires mounted and balanced. Took care of my baby as if it was one of their own. Sam and Ian are amazing!! Highly recommend these guys and RnR.

Ra
Review №5

I leased a new set of tires for our SUV. My original appointment had to be rescheduled on my end and was with no problem. GREAT CUSTOMER SERVICE! STORE IS VERY CLEAN!!!👌 We are opting for 6 MONTHS SAME AS CASH, FINANCING was QUICK and CLEAR with expectations. Common sense should tell you a minimum payment isnt going to clear financing expectations in 6 months (for those that complain about that in the reviews.) JJ was laid back and thorough for the sale, ALL A VERY EASY PROCESS. We will be back!

Me
Review №6

Ray and his team were knowledgeable, professional, honest, and friendly. I was given bad advice from a different tire shop, but they fixed everything and saved me money!

Ny
Review №7

RNR team was awesome! I didnt buy my rims or tires from them and they still mounted them on for me, with no problem. They were very friendly and clear about everything! Thank you and I would definitely go back to them!

Ma
Review №8

I contacted RNR because I was missing a center cap for one of my rims. They found and ordered my replacement piece with a deposit. The piece never arrived at the Fredericksburg location (which had nothing to do with RNR) the person I originally spoke to found out that the part somehow got lost in the mail so he re-ordered the part. I have to be honest and say I was a bit frustrated at how long the original piece was taking but the 2nd piece arrived in a week just as I was originally told. Although I’m sure I they could hear my frustration over the phone everyone I spoke to seemed apologetic and professional. Once I arrived to pick it up, the manager was extremely friendly and professional. He waived the remaining payment, offered to put the center cap on my rim and even tightened all my other center caps so that I wouldn’t lose another. I would absolutely recommend RNR and I really appreciate their level of professionalism. Customer service is so important and theirs is definitely 5 star! Thank you RNR

Ba
Review №9

This place is simply amazing. Please head no warning to any of the negative comments, they are perfectly helpful and clear in the fact 180 days same as cash, if not, it is obvious to anyone who has ever done any adult financing that you will then pay much more, and is clearly stated in the documents you sign. I am extremely grateful for the 180 days same as cash, where else can you go with 20-50$ and get 700$ worth of tires and not make a payment until your next payday. And their are no fees unless, again, you dont pay in 180 days. No one else does this, they are amazing and great friendly staff, very helpful from beginning to end! I was able to get in and out almost on in hour lunch break being that I had made an appointment, and I got four tires. You will be satisfied!

mu
Review №10

These guys are the best!! Thank you for great customer service!!

ig
Review №11

Only good for financing tires and wheels. Never have them mount and balance your tires. Youll be waiting for hours and hear excuses that were almost done, 30mintes later were almost done. Give ACTUAL time frames not estimations. Bad business practice

Jo
Review №12

I stated to the person on the phone when I made the appointment and the person at the counter that I had to use Fix-a-flat to get the tire aired up. After waiting 40 minutes in the waiting room, I was told that they don’t make repairs to tires with Fix-a-flat in them. This was after they took the tire off. Where is the communications? I asked why can’t you just clean or buff off the fix-a-flat, they couldn’t do it. Said the patch/ plug would not stick. BS, called Little Tire located down the road and they said that they prefer to fix a tire without Fix-a-flat in it but they could repair it with the same patch/plug with no issues. Not sure of RNR’s problem, but I would not recommend them.

Aa
Review №13

Them guys where great with customer service and did there thing on my wheels. Definitely coming back for another set. Appreciate you guys at RnR tire.

Ja
Review №14

I Came to R and R for a mount and balance of tires on aftermarket wheels. They did a great job no scratches, or marring during the process and they even cleaned the lubricant off my tires and wheels before returning my vehicle. I tried going to a local repair shop and I was told “our equipment may damage your wheels.” Then was pointed to R and R for the job. Definitely It does take a little longer than what I imagined but it was definitely worth the wait to ensure my wheels didn’t get damaged. R and R representatives are very kind and ready to assist.

Ha
Review №15

One of the great costumer service in the town, they have some good stuff of rims and plus there services is best. Happily recommended

Ma
Review №16

I have stopped in here over the years while working on various project cars and trucks. While there are other “tire shops” in the area, they are mostly robots who recite whatever the computer in front of them says. *cough* Discount Tire*cough*... If you are serious about your fitment and quality of installation, I highly recommend this shop. Mario is always on top of it, and will make sure you not only get exactly what you want, but that it’s done safely and with quality selection.

An
Review №17

Awesome service! Definitely gonna be coming back here again! Great work by bird and his crew, great job boys!

Da
Review №18

I installed a 3 inch leveling kit on my truck and was in need of an alignment. I found RNR online through Google. They had great reviews so I called them up to get an appointment. I spoke with Ian and he was able to set me up with an appointment in 2 days! When I arrived at RNR I liked what I saw as soon as I walked in. So many wheels and tires out in the show room on display that you can actually see and touch in person! No looking through a catalog. Ian set me up as soon as I walked up to the customer service area. My truck was done before I knew it. I have found my new place for wheels, tires, alignments and anything else that they can do. I will be back there soon to order my new tires! Thanks guys!

me
Review №19

Ian was a great help with what we needed. I have been trying for a month to get rims put on at Walmart that I had got from there and they have no clue whatsoever about rims and tires. I came in this store and Ian found exactly what I needed within minutes. Will definitely come here for future purchases. Definitely recommend...very friendly and fast customer service with the guys that work here!!

ke
Review №20

I was referred to RNR by the Goodyear Tire Services Manager, Jim in Spotsylvania. My aftermarket chrome rims had too much space and It needed hub rings to fill In the area and to help it from shaking. The service Techs at RNR are very knowledgeable about tires. Rick Wood Took care of and ensured the hub was adequately placed Between the rims.Thanks, RNR.✊🏿👍🏽✊🏿👍🏽✊🏿👍🏽✊🏿👍🏽

Ch
Review №21

JJ and the Crew really helped me out today great staff and great customer service

Ry
Review №22

These guys are the best in town! Got tired of dealing with the Ford Dealership and decided to go back to these guys since they put on my leveling kit and tires and I will not go to another place! These guys are the real deal for sure! Best customer service hands down

Ri
Review №23

RNR Tire in Fredericksburg is the best tire shop I have ever worked with and as a truck guy at 53yo I have visited many in different states. They take care of their customers like they are family. Fair on prices for both products and services, timely with completing the work and most important they stand by their work!!Mario, JJ and Sam are Rock Stars!Thank You, and keep up the good work!

Si
Review №24

Hands down the best customer Ive had so far this year. Mario M. was extremely helpful throughout my entire process from inquiring, assisting with paperwork, recommending which rim would look the best & even staging the rim for me to ensure I was getting a better visual! My experience was phenomenal & I highly HIGHLY recommend that you go see them ASAP.

le
Review №25

Very lovely place. Customer satisfaction is definitely at the top of their list! Ian was so helpful with any questions we had. Definitely would recommend this place to anyone.

tu
Review №26

Rick Sam and Ian are great! They definitely have a returning customer from here on out. Will recommend my friends and family to go here!

Ni
Review №27

Awesome customer service!! Great people who are extremely knowledgeable and love the work they do.

Al
Review №28

Great customer service and excelent guys working on your vehicle ! very profesional people to answere all your questions

Tr
Review №29

Fast, friendly, professional service on a flat saved our trip. They definitely deserve the highest rating! Thank you Rick!

Ma
Review №30

Bird and Ray and their crew took care of me. Definitely recommend stopping through 💯

Ma
Review №31

Went to R and R to have low profile tire mounted and balanced. Took it right in and was done professionally and quickly. Great experience and great showroom too. Would highly recommend. Big thanks to Ian and JJ for taking care of me! Keep up the great work. #600 review :)

Te
Review №32

I would just like to say that Mario is truly exceptional. He is very detailed and makes sure you get what you pay for. Every time Ive been in there he has been so helpful as well as the other sales team. All of the technicians are awesome and handle your vehicles with care. I will definitely be back soon with another vehicle, might even get some rims this time.

Dy
Review №33

This place was great I was in a pinch and they had exactly what I needed Eann hooked me up!

Ma
Review №34

The people here are great got here early for my appointment got seeing even earlier they work with you great spot

Bo
Review №35

JJ&Melvin and the crew are the best took great care of me!!! Had to get a rebalance that another company messed up and they got me back where I needed to be thanks !!!

Re
Review №36

Went there to get my tires rotated and balanced they were very professional they know what they were doing they helped out a lot God bless them I would recommend anyone that wants to do work to their car Best in town

D
Review №37

Great customer service. JJ, Mario and Ian and the rest of the staff definitely are awesome and very knowledgeable. Definitely will be coming back soon

Ll
Review №38

RnR tires of Fredericksburg VA will have you addicted to the selection they got and will turn that plain Jane ride into something youll love riding in Im always rolling with RNR tires Mario is the man

ca
Review №39

Very helpful. amazing fast service. we appreciate everything!

Ra
Review №40

JJ and the rest of the staff was amazing! From helping me select brand new tires for the first time to being patient with me when I was undecided. I went through acima to get financed which was easy and pain free. The process took about an hour but they did everything perfectly and now I am driving safe and sound. Shout out to everyone at r&r for making this a great experience. I definitely recommend!!

BJ
Review №41

Great place with great options! Walked right in and Mario took care of what I needed. Top of the line customer service!

Mi
Review №42

They helped me rapidly and made my visit as easy and smooth as possible took great care of me and my need 100 percent recommend

Si
Review №43

Outstanding staff! They Provide you with all info that might be useful to you. Got my wheels done here on 11/1. Mr Mario hooked me up with nice rims at a good price and about to bring my 2nd car here. You should come get yours!

Cr
Review №44

Went to RNR to receive a quote on some tires for my Ram 1500. JJ provided great customer service and was very helpful. And even went into detail as far as how the 6months same as cash program works. The staff there was amazing as well as very professional !!!

Jo
Review №45

I am an estimator at Huber Collision in Fredericksburg. I needed an aftermarket wheel lock key to remove a wheel from a Mercedes. R&R Express provided the key to us at no charge, just shows to me that they are willing to help at all costs, great service, thank you.

Ja
Review №46

Walked in there looked around a gentleman I do believe his name was Ray helped me was great up front went out of his way to find what I was looking for

Ga
Review №47

Always professional, and great service, and selection. If you want it done RIGHT, and reasonably priced, this is the place.

Ta
Review №48

Mario was awesome to work with. I’d given the incorrect tire size when we spoke on the phone. Even though the correct size cost me a little more than in expected to pay that day I didn’t grind became of the customer derived I’d received. They’ll always get my business when it comes to tires for my vehicles.

Sa
Review №49

Mario and his staff are the best they are so nice and they make sure you have everything you want and they get the job done

Da
Review №50

Was interested in some wheels for my Lincoln. JJ was very detailed in explaining everything to me over the phone as far as financing, the process and even down to the selection of wheels that matched exactly what I was looking for. Normally don’t leave reviews but with the superb customer service experience it was well worth it . Definitely will be visiting the store soon to get some new wheels.

Go
Review №51

Crazy high prices! I went to RNR and asked for their estimate to order 4 custom wheels and have them swapped out with my current wheels (keeping the same tires). I was quoted over $400 per wheel (+ $1,600 total). I ended up ordering the new wheels myself online at Clickitwheels.com for $130 each ($520 total) with free shipping. I had Discount Tire mount and balance them for $120, including new lug nuts. My grand total was $640. I saved about 60 percent.

sp
Review №52

RNR was a great place to work with. Mario was cool and patient with me as I asked for two different quotes trying to figure out exactly what I wanted. Stephanie was my first contact with RNR and she was amazing through the whole process. She explained everything to me in a very easy to understand way and was super friendly no matter how many times I called back with weird questions. I was also impressed with Tommy. A couple came in and I overheard that they were having some financial trouble because of the Corona. He didnt hesitate to offer to help them out to make sure they were taken care of. All in all a good group of folks working at this shop. Check them out if you need wheels and/or tires. And/or a lift, etc.

Ca
Review №53

JJ is the Man. Such great customer service helped me out with getting some pricing on some wheels and was very patient with me making sure I got exactly what I want and need. I haven’t made a decision yet but he was very persuasive and gave me something to think about. Also shout out to Ian &Mario who also provided great customer service you Guys are awesome.

Ro
Review №54

Can’t say enough about Ian and his team. He explained everything very thoroughly and gave me a great price. Thanks again!

Ro
Review №55

RNR Tire Express has a new lifelong customer.I needed a small thing such acouple of lugs.At the time it was a big thing because three lugs on your wheeldoesnt work very well.RNR tire express came through for me.They were courteous,polite,and have an awesome array of rims,and tires.They know there stuff.They treated each customer with reapect and gave in-depth information about the issue they were resolving.They get 5 stars plus from me

Br
Review №56

The crew at RNR know what theyre doing and managed to get my 33in tire balanced properly when previous shops couldnt. They also take the time tocommunicate ways to prevent issues and they also point out any other problems they find. Thats hard to find in a shop these days and would highly recommend them especially to people with larger tires.

ji
Review №57

These guys are excellent! Customer service comes first for these folks! They called me in to view the wheels mounted without tires to a sure I was going to receive the final look that I had long before! Rick the salesman that handled all of my ordering and scheduling is truly amazing! I believe he went over and beyond my expectations 100% on being sure that I was 100% comfortable with the look that was going to be completed by them! I cannot say enough about this place and they do offer financing but you can save a lot if you pay in full! I would give them 10 stars but five stars is the maximum allowed!Thanks to RNR truck looks absolutely sick!

Me
Review №58

Stopped here for a tire patch after finding a nail in one of our tires. We were turned away from 3 different places before coming here, customer service was excellent. Mario helped us out immediately and had us back on the road within the hour! They had a nice waiting area with couches, music, and a tv to entertain while you wait.

Ce
Review №59

Professional atmosphere, courteous, great customer service. In this day and age, thats a breath of fresh air. I appreciate you guys. Be safe.

Au
Review №60

As I was looking to get a new set of rims for my car, I found RNR online. The next day I went in, started to look around and a very nice gentleman, Mario asked me if I needed help and proceeded to give me his card if I was interested. After looking around town, RNR had the cheapest prices I could find. About two weeks later I decided it was time to get the rims. I ordered them, made an appointment and was set to go. I came in on my appointment day after a friendly phone call reminding me of my appointment I had set up. Very welcoming staff, hard workers, good product and great customer service. If youre looking for new tires or rims, RNR is your best option. Thanks again to Mario.

Jo
Review №61

JJ, Bird, Mario, and the whole staff at this tire shop was excellent. great customer service, if you need the job done this is the shop you should come to!!

je
Review №62

Such a great experience. Mario is absolutely the best! I would give 10 stars if it allowed. You guys rock and have my business for life. Thank you all and especially Mario.

Ga
Review №63

Ian and his team were great! They worked with me to get my tires and rims mounted and balanced and ready for me in a quick timeframe. The price was great also. Highly recommend these guys!

Sh
Review №64

The staff was very nice and helpful left very satisfied.

Ka
Review №65

I picked up a nail during a roadtrip. Took my car to RNR Tire Express 10/05/2020 and they took a look at the nail and 1 hour later I received my vehicle back with a patched tire at no cost to me. The staff are welcoming and extremely professional. The inside of the store is clean looks awesome. If I have any problems with my tires Im going back to RNR. Definitely recommending RNR for their quick and amazing service.

je
Review №66

I was in town visiting family from ohio Thanksgiving weekend and wanted to get some rims for my new truck heard about RnR so myself and the Wife ventured down to check out the local store. Upon arrival we were looking around and I seen some that caught my eye store was set up it was like I died and gone to rim heaven then to discuss the logistics and other details my man bird took over I explained that I was in town visiting and he produced a plan that would have the rims installed and the price was the best part,I would strongly recommend this company your treated like a great customer.

De
Review №67

J.J. Saunders and the rest of the staff were so friendly and knowledgeable. J.J. hooked us up with tires and wheels that looked even better than the ones we originally picked out. This was our first experience with RNR and we weren’t disappointed. In fact, our experience was so great that we are even taking our second car to them tomorrow as well!!

Da
Review №68

Was on our way South for a family vacation in a rented minivan that developed a flat tire. Mario and his crew at RNR diagnosed the tire (a giant rock in the tread of a tire with under 100 miles on it) and got us set up to travel back to the rental company safely to exchange the car in record time. Thanks for the courteous and quick service! All in all we only lost a half day of vacation thanks to your quick work. Cheers!

Br
Review №69

Awesome service. The guys are great!

Ch
Review №70

Bird and the crew took care of me. Definitely recommend!

Sl
Review №71

Bird took great care of me and made getting wherls very easy!!!

To
Review №72

I needed a new set of tires an alignment. Mario did a great job getting me a good set of tires at a great price. Mario advise of other items I would be needing soon. Ebony did a wonderful job going over my paperwork at the end and walked me out to my vehicle to ensure I was satisfied.. would highly recommend Mario and Ebony to help with any needs you may have.

El
Review №73

Thank you, thank you, thank you to Sam the magical mechanic. Bought tires elsewhere that couldnt get our lugnut off.... drove around to three separate places that couldnt help either. We have a 2018 car... nothing nonstandard on our wheels but the lugnut was a little tight and scared to strip it. Sam had us back on the road within 5 minutes and immediately turned our day around with the outstanding customer service provided. We will be purchasing all our wheel needs from this establishment just because Sam took the time out of his day to fix our tire and our day. 5/5 recommend to everyone. Once again, THANK YOU, THANK YOU, THANK YOU!!!!

Ka
Review №74

Ian was so friendly and professional. He helped me find a great set of tires and black wheels for my 2021 Infiniti Q60 coupe. Thank you! Will definitely return for my second car.

Pe
Review №75

My dad and I recently visited RNR tires to find a replacement hubcap for my Toyota FJ Cruiser. An employee by the name of Tommy helped us out extravagantly! The service from Tommy was immaculate, we explained to him what model the rim was and explained that we needed to order a new hubcap.Without hesitation, Tommy assisted us by identifying the style of hubcap and ordered it for us and told us where it was being shipped from, to include how long it was going to take to arrive.A week later my dad and I came back to RNR tires to check if the package came in and surprisingly it arrived that day. Tommy was extremely helpful, professional and trustworthy! Thank you Tommy for all of your help! Job well done!

Am
Review №76

Mario was beyond helpful, came in with a flat tire and ended up getting 4 brand new tires - instead of him just changing the one he checked all of my tires and thank goodness he did!! I will forever be a customer with you guys just because of him!

Wi
Review №77

Mario was super helpful and friendly. Outstanding customer service! First time customer and will definitely be back.

Bi
Review №78

Great people at RNR TireExpress, and always giving me the best deal possible. Mario did an awesome job taking care of me. Got me in and out in no time.

Ga
Review №79

Great experience! Bodey helped me out tremendously with what I needed done. Would recommend!

Co
Review №80

Just want to give a huge shout out to @RNR Tire Express for a killer install of my Billstein shocks and side bars, good quality job. Made it look easy! Look forward doing business in the future.

Mi
Review №81

RNR Tires is get. I got a nail in my tire and Mario and JJ squeezed on my car and fixed the tire. It was easy and didnt take long. They have get customer service. I would recommend RNR Tires to everyone!

Ty
Review №82

JJ and Bird are awesome!! They hooked me up with the right lug key for my vehicle in a serious time of need.

Ho
Review №83

JJ is the best!!! Very professional, and great customer service. Gotta love this man !!!

Ja
Review №84

JJ you are the best on coustmer service and very Respectful 🙏🙏🙏

An
Review №85

THEY WERE EXTREMELY HELPFUL AND COMFORTING! The entire team from the receptionist to mechanics all were great. With a vibe that feels like family and great work ethic I highly recommend anyone reading this post to go and see them.THEY WILL WORK WITH YOU AS MUCH AS THEY WORK FOR YOU! 6 STARS IF IT WAS POSSIBLE

La
Review №86

Bird and RNR always take care of me and have been the best tire buying experience Ive had since Ive lived in VA. You guys definitely earn my business.

Me
Review №87

The service was great, the work is great. Bird was very helpful. I will be definitely be back.

Ju
Review №88

Real happy with the outcome of my truck. Thank you JJ for looking out and thanks to the tech guy who helped clarify some questions. Overall great customer service and quality work!

Ch
Review №89

Professional and knowledgeable people. Good service.

Ab
Review №90

Very professional and patient, cares about the customer and accommodating them. Ebony was an amazing employee and very detailed about the payments

Fr
Review №91

Excellent experience. Mario helped me out throughout my experience. He worked tirelessly to ensure my satisfaction. They offered me the best deal in the area. Will return!

Ja
Review №92

I’ve always been a fan of RNR been coming to this location since about 2014 and every time I come here I’m never disappointed. Here’s a good example, I called today approximately 10 minutes after 4 and asked if they could lift my truck and put tires on it today, he said if you can make here quick fast in a hurry it could be done. I come at about 4:30 get through the paperwork at 5, they crunched and had my truck done in an hour. Nice work guys keep it up.

Br
Review №93

Bird helped me with my whole set up (Lift,Rims and Tires). He gave me my options and worked with me through the whole process through installation. Highly recommend Bird to anyone!!!

Au
Review №94

JJ was very knowledgeable and patient. He was very helpful and took the time out to provide several options within my budget

Ja
Review №95

I went in because my tire light came on.Mario took me right away and diagnosed the issue and repaired it. The level of customer service that i received was beyond what i had expected. would recommend to anyone.

Mi
Review №96

Great service. Mario Moreira helped pick a set a wheels and tires for my car and it was an amazing outcome. Very knowledgeable. Definitely recommend his service. I’ll be looking forward to shop again with RNR tires. Price was affordable. Thank you

Ju
Review №97

Bird and the crew took care of me. Best shop in town

Mi
Review №98

Amazing service! They listen, and also provide their professional inputs to help get the outcome you want for your vehicle. Keep up the great work yall!!!

Al
Review №99

Mario was awesome, very helpful. Will definitely conduct more business here.

Ka
Review №100

Mr. Mario & Mr. Ian were such a great help! This place is such a convenience with excellent service, highly recommend!!!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:2042 Plank Rd, Fredericksburg, VA 22401, United States
  • Site:http://www.rnrvirginia.com/
  • Phone:+1 540-371-7655
Categories
  • Tire shop
  • Auto repair shop
  • Brake shop
  • Truck accessories store
  • Truck parts supplier
  • Truck repair shop
  • Wheel alignment service
  • Wheel store
Working hours
  • Monday:9am–6pm
  • Tuesday:9am–6pm
  • Wednesday:9am–6pm
  • Thursday:9am–5pm
  • Friday:Closed
  • Saturday:9am–6pm
  • Sunday:9am–6pm
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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