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Pohanka Nissan of Fredericksburg
5200 Jefferson Davis Hwy, Fredericksburg, VA 22408, United States
Comments
Au
Review №1

My mom and I have both purchased vehicles from Pohanka Nissan. I most recently purchased my first car through Bert Carlson, he made this process so smooth and easy. We found the best deal for a 10 year old car that looks brand new. The car had a small crack on the front bumper and a bit of rust on the roof. Before selling it to me, they made sure to replace the front bumper and cover the rust. Bert made sure I was taken care of, he is a great sales man with a good sense of humor, I 10/10 recommend him!!

Se
Review №2

The best car buying experience in my entire life! Friendly, easy to work with, a great remote signing process, and home delivery of my vehicle!! Just an excellent customer experience! 👍

Fr
Review №3

Always get friendly reliable service. Adam has been the most helpful service advisor I have ever dealt with. Five stars to him and Pohanka

Al
Review №4

I worked with Maya Arakon and she was awesome. She helped to get me into the car I wanted and with a car payment that was reasonable. I would definitely recommend anyone to work with her.

Kr
Review №5

I did not purchase a vehicle from this dealership but I used their service department quite often for my Nissan. Ryan was extremely helpful and easy to get in touch with! Call him for any of your service needs!

Ja
Review №6

Ryan was my service advisor. He was very friendly and knowledgeable. He kept me apprised of what was happening with my car while it was being serviced. Ryan also found the best coupon that I could use to lower the entire cost of service. I recommend that anyone going to the Pohanka service department, ask for Ryan.

Po
Review №7

My husband and I recently purchased TWO vehicles from this amazing team! What a great experience! Honestly have never had a car purchase go so quickly and smoothly! Remote signing, home delivery, fast, friendly and highly professional service! This team runs like a well oiled machine!! Highly recommend them to anyone looking for a new or used car - they are the BEST!

Gw
Review №8

Roman was very nice to work with. He was straight with us which I can appreciate when dealing with car sales. Neither party wanted to waste each others time. I would buy from him again. That being said, Pohanka Nissan really loves their car prices. I mean, I get it, we bought a used car at literally the worst time ever. The car was originally advertised for $16k, then they dropped it to $14,971, but their fees are outrageous in my opinion. The car still ended up being over $17k if my memory serves me correctly. Its just a shame that you think youre getting a car for X amount and then a ton of money later... its back up to your max budget THEN they try to up-sell you on extra warranties. 🥴 I feel like if you stand behind youre vehicles, those extra incentives should be included and not as an up-sell.

Fa
Review №9

I must say my car buying experience has been wonderful. Roman wasn’t pushy, he help me with deciding on what I like. He was very patient with my indecisiveness. He truly wanted me to love the car I drove off the lot with. Roman and Timmy the manager promised to fix all the minor stuff I saw with the vehicle and they sure did deliver. Matt the finance guy also helped with explaining the contract in detail and answering my million and one question I had. Even Jonny who was training under Matt was super attentive and answered all my questions. Thank you Pohanka Nissan team for such a wonderful car buying experience. Definitely, will be back to buy my son’s first car.

Je
Review №10

This is the second vehicle I’ve purchased from Pohanka Nissan. They are hands down the best when in comes to fair trade in value. This time I worked with Lindsay in sales, who was friendly, helpful, and personable. She made sure I had the chance to see all of my options while patiently interacting with my two young children, who were less than thrilled to be dragged along. Highly recommend!!

Ma
Review №11

Salesman Alex and the sales manager Mike were great in helping me find my truck. Service department needs a lot of improvement. Had a car towed there and when I called in the morning they had no record of it. Came to find out the other service advisor never checked in the car after telling me my car was lost. Bought a truck and they did an oil change and did not tighten the oil drain plug so it was leaking until I noticed it. Service manager was supposed to call me but still have not heard from them.

De
Review №12

I love Pohanka!! I bought a used car there and couldn’t be happier!! My salesperson was great and worked hard for me. They couldn’t do enough to make me happy. I never had a better car buying experience and I will come straight back for my next car. Their service department is superb also. Their hours are great and they are quick and thorough.

De
Review №13

Wait wasnt as long as Id been told. Waiting area was full, but still quiet. Been coming here years, employees always courteous and informative. Have recommended to friends before.

Ry
Review №14

Bought a brand new Hyundai Palisade 2022 from Roman today, was by far our best experience purchasing a car.Roman was professional, easy to deal with and quickly understood our budget and got us into the car we wanted.Cannot thank him and the team at Pohanka Fredericksburg enough. Earned a customer for life.

Be
Review №15

My experience at Pohanka was exceptional. Maya was extremely knowledgeable and made the process very easy. Everyone that I came in contact with that day had top notch Customer Service skills. I love my vehicle and I would recommend Pohanka of Fredericksburg!

Va
Review №16

I had a really great experience here after two high pressure sales pitches at other dealerships. Maya was great and listened to what I needed, very nice and pleasant working with her. Kelly in finance made the whole experience pleasant and painless. Both of them were great, I would go back to them in a heartbeat.

ra
Review №17

Ill give them a 5.A former employee damaged my vehicle during a previous visit and failed to disclose it. At todays visit they didnt only tell me about tge damage, but also accepted responsibility, and compensated me for the time I lost at work. This is the definition of customer service.

Bi
Review №18

We were traveling from FL to VA to see our granddaughter and had our brakes checked to be sure they wouldnt be a problem going back. I was very happy with the quick and efficient service provided. They assured me my vehicle was fine and did not charge me for unnecessary service. I would highly recommend this dealership for any service to your vehicle.

Pi
Review №19

Brought my rogue sport in to fix the ac system. Ryan handled my case and provided 5 star service. Despite issues with backordered parts he kept me informed 100% of the time and worked to get things resolved quickly. I would bring my business here again.

Jo
Review №20

About 2 months ago I came to Pohanka Nissan for assistance filing a warranty claim for a issue with my 2018 Nissan Frontier. I worked with a younger gentleman whom did all the paperwork and took pictures of the vehicle as required. Fast forward a month later after having weekly contact with this gentleman from the service department whom was telling me that corporate Nissan was not cooperating I learn that the gentleman is no longer employed by pohanka Nissan and that my claim was never even filed. At this point I began working with Cassandra the service manager at Pohanka Nissan whom sincerely apologized for the events that occurred and stated she would ensure the problem is corrected. I had to retake pictures of the vehicle and refile the claim. Cassandra ensured the claim was filed and kept up with. Nissan was also great during this whole process as they had a representative that was in constant contact with me letting me know of status changes and requirements. At the end of it all Nissan fixed the problem and Cassandra made sure it was kept up with and taken care of. Thank you Nissan for standing by your product and thank you Cassandra for making things right and being diligent in resolving my issue. Because of the way this incident was resolved Nissan will continue to have my business as well as Pohanka Nissan of Fredericksburg, thank you all!

Br
Review №21

The waiting area is inviting and clean. Nicole was my initially took my request. She was friendly, professional and helpful. She followed up with me and suggested best time for me to return for my service. I was in and out within 30 minutes…my kind of service!!!

Da
Review №22

Roman and Tim always impress. I love how well they connect with me as a customer. I contacted them yesterday told them what.size vehicle I was looking for, everything was done before I got there. The car was picked out, sight unseen. When I arrived and sat in the vehicle I realized then how well they really know me! It was perfect and suits me perfectly. Pohanka of Fredericksburg always impresses! I will continue to work with Roman and Tim!

Di
Review №23

Roman was fabulous! In this post-pandemic time with a very limited supply of new SUVs, Roman found the exact SUV we wanted. He personally went the extra mile to bring it from another dealer. The entire experience from initial contact with Pohanka Nissan to driving away in our new Rogue was easy. Financing went quickly and Kelly was very thorough in leading us through the process. I would definitely recommend Pohanka Nissan and the wonderful team we had.

Sa
Review №24

I recently purchased my fourth car from Pohanka. As always it was a seamless very pleasurable experience. This time it was exceptional as I got the exact car that I was looking for. Bert and Tim helped me and they brought the car that I was looking for, in from one of their other locations. I love, love, love my new vehicle!!

ma
Review №25

Ken was great to work with. He was very patient in helping me select the right car. Kelly in finance was excellent in explaining my warranty and loan details. I left feeling informed and confident in my purchase. 10 out of 10

Je
Review №26

Working with Anita was wonderful. She was very informative and very knowledgeable. She answered all questions and was able to in detail about the purchase of our new vehicle. When it came down to financing, we spoke with Tim Pohanka. He was great! We were trading in a vehicle and told him what our bottom line was to be out the door and under contract and he made it happen. The financing part was also simple and once we actually sat down to sign the paperwork it only took about 15 minutes or less. Thank you Pohanka for the outstanding customer service.

Kr
Review №27

Polite service department, and turned out car around quickly

li
Review №28

Roman was a pleasure to work with. I appreciate his patience and energy. He was very knowledgeable and helped me every step of the way. Thank you for all the help, I will be back in future to purchase my husbands car next!

An
Review №29

Esme was a joy to work with..very friendly and knowledgeable. Such an easy process from beginning to end. Would definitely recommend!

Sh
Review №30

I enjoy getting my vehicle serviced here. Adam was a great help. I had to wait a little longer than I would have liked to pick my vehicle back up after the maintenance was completed but they were very busy and he along with several others apologized for the wait. Once again I left content with everything, thank you.

De
Review №31

The service staff was incredibly knowledgeable, accommodating, friendly and respectful. They also came in $300 UNDER the initial estimate. Would highly recommend the service department at Pohanka Nissan

sh
Review №32

The best car buying experience of my life and that’s really no exaggeration. My sales guy Ramon was so professional and made sure that when I came in that all I had to do was sign the papers. He took car of almost everything before I even walked in the dealership. I told him what I was looking for and what I had to work with and this man got it done SEAMLESSLY! And I LOVE my brand new 2021 Hyundai Sonata ❤️. If you’re in the market to buy a car stop by Pohanka and ask for Ramon. He’s really an all around honest car salesman.

De
Review №33

Best Experience I have had with a Car Dealership. Roman found the exact Nissan Rogue and Color I wanted and had everything ready when I got to the dealership. He made this experience less stressful and I cant thank Roman enough. Everyone at this dealership was so nice and very helpful. I love my New Rogue, thankyou Roman.

De
Review №34

I wanted to buy a Nissan a few years ago and the service I received made me go to the Stafford location to complete my sale. I came back for routine service and recall requests and once again I ended up in Stafford. I recently came in for a diagnostic check based on hesitation, only to be told I needed a transmission. I took it to Aamco who specialized in transmissions who told me that my transmission is fine and identified and changed the spark plugs. The vehicle drives like new now. I will never return or refer anyone to this location.

Ra
Review №35

Excellent and my sales person Esmeralda, always beyond my expectations

Br
Review №36

I love my new sentra and the folks at Pohanka made the process as fair and seamless as possible. Maya was especially helpful during the process, would recommend.

De
Review №37

Just bought a 2021 maxima from Roman . Great job returning me calls and emails and getting me the information I needed . Worth the drive to Fredericksburg . Call Roman if you want fantastic service

Ca
Review №38

I wait while my car is being serviced and never waited over an hour for it. The staff is friendly and helpful! I ask for the same technician (Sergio) whenever I go! I always have a great experience here!

Bu
Review №39

They told us we didnt need an appointment to have a key fob checked and that they could get us in and out quickly.... Two hours waiting only to be told to come back in two days and they still havent finished diagnosing the issue. Over four hundred dollars (so far) to replace a fob!

Ma
Review №40

The service department was amazing, Adam has done a great job. I will always take my car to Pohanka Nissan of Fredericksburg, they are knowledgeable and totally professional. Thank you Pohanka!

WA
Review №41

I just recently purchased 2016 Hyundai Sonata and I love it. My sales person Maya, is the best, great with customer service, goes out of here way to get you a good, fair deal on a vehicle. Hope shes there when Im ready for another one! Thanks for all the help Maya, will definitely be telling everyone I knew to come see you

ri
Review №42

The customer service is great they are always very nice and always professional and making sure your all set . It’s a great place to have your car serviced at people are awesome. Thanks all..

DE
Review №43

Pohanka Nissan provided a great car buying experience. Found the perfect car for my son at a great price. Roman Stanakzai delivered on everything promised. Would definitely work with them again. Recommend checking them out.

An
Review №44

The services I received from Ryan was awesome, he was very professional and compassionate about service me with information.You need more people like him or allow him to train new staff and be a leader by example.Thank you Mr Andrew Conley Sr

Ju
Review №45

Totally had the best experience with Ariel . She listen to what I wanted and never tried to talk me into something else. I would recommend Pohanka to anyone interested in buying a used or new car.

Pa
Review №46

I wanted to give thanks for your help yesterday and I am happy with my purchase. I also wanted praise your salesperson Maya. She was very knowledgeable even though she is pretty new at her job. She had great customer service skills, great problem solving skills. I would like to make sure that she gets at least half the commission of this sale since she was the one that tried so hard to make sure we were satisfied. I even think she deserves even more than that. As you know, I am still interested in purchasing my daughters car in the next three months and I am sure I will go back to her so she can help me. I will make sure I will tell all my family and friends to come and purchase their next vehicle with you.

Ze
Review №47

My experience and Sales Rep Darlene was AWESOME!! She was very knowledgeable… honest and very patient with me.. if you looking for a vehicle go see Darlene.. SHE WAS AWESOME!!

Ro
Review №48

I honestly have to say this was by far the best car buying experience. I could not believe the professionalism and compassion that this company provides you with. After applying for finance I was emailed by Roman, who is probably the best salesman I had the privilege of working with. He was professional, courteous and understanding. He put us at ease and explained each step of the way. He’s definitely an asset to Pohanka Nissan. After researching we found the car we were looking for which was a 2020 Pathfinder. It was definitely the best deal in all of Virginia. They are by far the best deals for vehicles all around. We then meet Tim Pohanka, which we found out was the owner’s son. He handled the finance portion of our experience. It was the fastest experience from start to finish. We thought we were going to be there for hours. It took longer for the test drive than it did for the paperwork and finance portion. Last but not least, Emily who made sure to check on us after the experience to make sure we were satisfied. I hope whoever is reading this gives this dealership an opportunity to win you over as well...and please request to work with Roman Stanakzai. He’s definitely the guy for you!

Te
Review №49

Exceptional customer service from Mike McClung. He displayed impeccable patience and courtesy while on the phone with a hostile customer. After the phone conversation, he was unflappable in his efforts to extend quality customer service to me which he delivered. Again, exceptional customer service. Thanks Mike!

Ti
Review №50

This location in Fredericksburg has a nice outdoor seating area where you can wait for your car to be serviced. Staff is very friendly and helpful. Thank you!

St
Review №51

They were quick and able to to do my diagnostic testing when other repair shops couldn’t get access.

He
Review №52

It was a great experience! Personnel were respectful and extremely helpful. I would definitely recommend this place to all of my friends and family!!!👍🏽

Ni
Review №53

Our buying experience was nothing but problematic and is continuing to be problematic. Trying to get anyone to respond back to you is like pulling teeth. No one communicates together in between departments. Therefore no one has any idea of what is going on. We were sent home with out one piece of paper work that said we bought something. There was no information about who we financed through we were just told. Things were stollen off the vehicle in their own parking lot. All around wouldn’t recommend this process again. We are still waiting to hear back about a license plate. Do your self a favor and go some where where the people you’re working with will actually respond to you. I get continual emails about rating our experience, but couldn’t get any communication before a 5 hour drive to pick up the vehicle or a call back when inquiring about our temporary plate expiring and how every thing else is going with the license plate and registration. It’s been almost a month and we still don’t have a plate. Who knows what’s going to happen.

Lo
Review №54

What an easy process. From the time I began shopping via the phone to the moment I walked in the door. The Pohanka team was honest and transparent. I find the car buying process extremely stressful but no pressure tactics and down to earth team made my day.

Ma
Review №55

Cassie is an amazing rep. She communicates and takes care of her customers. Thank you Cassie

Na
Review №56

I took my 2018 Rogue in for what seemed to be a transmission issue.First, I got an appointment within a few days!Second, I was in and out in a few minutes!Third, they loaned me a brand new Altima to use while my car was being worked on!Fourth, communication was great!Fifth, my car was ready when they said it would be!And it was genuinely fixed the first time!Sixth, AWESOME SERVICE!I know, everyone groans when we have to take our vehicle to the dealer.But Pohanka was The Best I’ve ever dealt with and I won’t groan and moan if I ever need to take it back in.

S.
Review №57

I worked with Lindsey, she was amazing. She showed me everything she knew would work in my price range, while she worked on that her manager walked me trough the lot to show me the cars that I might be interested in. I was coming out of a Nissan juke and needed something larger for my family. My price range wasnt large so to find what I needed and what I could afford I really had everyone working extra. I finally found what I wanted and could afford. I ended up with a copper color Nissan Rouge and it was only 28 bucks more then the payments I already had. They also tossed in some extras which was amazing. It might not he new new but its new to me and I love it. Thanks for working so hard to get me comfortable in what I needed and something my family can now grow in.

Ba
Review №58

My name is Barbara Hamilton I bought a Nissan Sentra from Pohanka In Fredericksburg anybody that needs a vehicle highly recommend Pohanka thank you Tim Pohanka Junior and thank you Charles was my salesman best experience ever I highly recommend anybody I am one🤪Camper

An
Review №59

I had an awesome experience at Pohanka Nissan. We worked with Roman! He was down to earth, polite and went above and beyond to make my car buying experience a hassle free smooth ride. I love my new truck and would recommend anyone who’s looking for a new vehicle to check them out and ask for Roman. You will not be disappointed!

Cr
Review №60

I would like to start off by saying thank you to Roman who went completely above and beyond my expectations to get me into exactly what I wanted. He listened to exactly what I wanted and personally went and picked the vehicle up from a different lot for me. The Pohanka Team made this entire process as quick and efficient as possible; not like other dealerships who try to sell you what they have only. Proud owner of a Triple Black 2021 Maxima SR; my third generation of Maxima.

Ra
Review №61

The Team worked hard to make this the most memorable buying experience in over 17 years of buy several Nissan vehicles. They worked with me while in Germany until my arrival, and even after purchasing a 2020 Nissan Murano for my wife.

CD
Review №62

Quick, friendly and professional. Got the job done, and didn’t make a mess in my car.Did adjust the seat though, wife was annoyed by that!

Ma
Review №63

My experience at Pohanka Nissan was fantastic. They are polite and helpful and courteous the place is clean comfortable free coffee and water. My car was done in no time and washed clean. I couldn’t recommend him enough

Ro
Review №64

Adam Zaccagnino processed me out when I picked up my car after a state inspection. He was quick and very personable — the kind of guy you like to deal with.The Pohanka service is great. I had complimentary coffee when I dropped off my car and waited for a ride home, and I also had a complimentary car wash at pickup. Best of all Pohanka paid for the inspection.Roman Marciniak, Jr.

De
Review №65

I had an appointment but realized there were many others before me but the tech immediately told me it would be a 3 he wait. She kept me posted if I needed anything and 1 1/2 hr later the car was ready. This was great service as I usually wait that time or more.

Ca
Review №66

They had the Titan I wanted, answered all of my questions and gave me more for my trade than I expected. The whole thing was done online including financing signing.By far the best car buying experience I have ever had and I’ve had over 25 cars in my life!!I dealt with Roman but I’m sure everyone else is just as good.

Ro
Review №67

I went into service department at Pohanka Nissan to get an oil change, cabin filter replaced, tires rotated/balance and to check my brakes since they were pulsating. Adam was very polite and thorough throughout my interaction. He walked me to my car to go over my concerns before they started the service repairs and he also went to my car with me after the repairs were completed to recap and confirm everything was taken care of. They also have a text messaging service while you are waiting in the service department to communicate about any additional services and to provide updates of repairs. Adam followed up with me the next day to see how my car was driving after my service appointment. I trust in Pohanka and the service they provide and will be back for all of my future services repairs.

Jo
Review №68

Excellent, friendly service! Professional and courteous.

St
Review №69

Arrived on a weekday without an appointment and was seen in order. They had me on my way in 30 minutes and all without being charged!Also, Pohanka has the best coffee/hot beverage machine of any car dealer I have ever seen. I look forward to service there for that reason alone.

Ja
Review №70

I would love to give Pohanka Nissan 5 stars.. but at this moment I cannot. We have called their tags and title department all week leaving messages after our sales rep Bert told us to call them about the tags. Nobody from their tags and title department can call us back. We are needing our extended tags and license plate but Nobody from their tags and title department will call us back. Sad I have to go this route for someone to contact us. Will update review if we get help..Finally getting help.. 🙌 we get the tags tomorrow it will go back to 5 stars..Back to 5 stars... They got us the temp tags now just waiting on the plate.. thank you tags and title department.

Je
Review №71

I highly recommend that you see Maya A. if you want a wonderful person to assist you at Nissan. She was so helpful and genuine.

Ki
Review №72

I absolutely, hands down, 100% recommended Pohanka Nissan if you are looking for a car! They are great and I have only positive reviews. They work with you and they are on YOUR TEAM. Esme, Chris, and Tim are absolutely amazing. If you need a car GO TO THEM! I am thankful that they helped me get a vehicle.

Pa
Review №73

All went well with the purchase of our new vehicle. The staff could not have been nicer. It’s a beautiful truck, too!

Di
Review №74

I had a wonderful salesman name Roman Stanakzai who sold me a 2018 Genesis. I didn’t feel pressured or rushed into making a decision and customer service was excellent. He is very knowledgeable about all types of vehicles that will fit your needs. Even the rest of the staff was excellent and very friendly. This was my best experience ever in purchasing vehicle. I would recommend this place to anyone to buy a car.

Ka
Review №75

Darleene is amazing !!! I purchased my first car with her help around a month ago and she made my experience great. she walked me through the steps and has answered any questions i’ve had since purchasing the car. All around great experience

Da
Review №76

On May 10 this year my Nissan Frontier stop running. Had it towed to Fredericksburg Nissan for repair. Mr. Fred Pratt was my Service Advisor. He promptly assisted my needs. Originally, I needed an ECM, then eventually a ABS unit. Vehicle running, but all lights on dash remain on. Eventually it turns out that a short in ground wire in the main wiring harness. Finally, the short was found and repaired. Many thanks to Mr. Pratt for his dedication and perseverance to see that my vehicle would be repaired. We had so many communications, I felt like we were employees of the dealership. Cudos to Mr. Pratt, and the mechanics.

Vi
Review №77

One of the best buying experiences ever! My sales rep, Haqil Afshar was very patient and a pleasure to work with. Also, Anita Muccia was very knowledgeable and went over everything on my new vehicle. I highly recommend Pohanka!

Ti
Review №78

My service there was great and so was my rep Ryan he was very friendly and helpful.

Sh
Review №79

The service department at Pohanka is awesome! They are very helpful and knowledgeable and they take great care of my car. I would recommend them to everyone. Ask for Adam!! Hes amazing!

Da
Review №80

Maya aragon was my sales person and did such a wonderful job taken care of my needs and questions. I would highly recommend seeing her for your next vehicle purchase.

Ea
Review №81

I sent a text stating that my granddaughter and her husband said that their experience was easy and very pleasant. Thank you for helping them. I definitely appreciate your business and if i needed something later I definitely would seek you first.ThanksEarlline T.

Je
Review №82

We worked with the salesperson Roman, he was very professional, easy to talk to and wasn’t an overbearing sales person that we all dislike. He made sure that we got everything that we asked for. The GM was very nice. Also the finance guy was very professional and easy to talk to as well. I always dread buying cars and being pushed by the salesperson, I never felt pushed, in fact I felt like we were a priority to find what we wanted! It was very refreshing. I highly recommend car shopping there. Also the service department is amazing!

Ca
Review №83

I bought a car for the first time at Pohanka Nissan and I am very pleased with my experience. Mike, Roman and Matt the finance director listened to what I was looking for and did everything they could to make my experience pleasant and worth my time. What made the experience even better is that I was offered remote delivery to my home! I was even able to sign my contract over the phone through my mobile device. Due to Covid and having two small children this made the car buying process effortless and stress free!

jo
Review №84

I have always had a great experience at Pohanka service. I dropped my car off the other day with Fred and I had no time restraint , he kept me posted on the progress. But as it turned out I needed my car sooner than I thought so I let him know that and within 30 minutes my car was ready. I truly appreciate that and the good service that i have always receive there

Mi
Review №85

They were able to get my car into the shop two weeks ahead of the other Hyundai dealers and got my vehicle inspected.

Ke
Review №86

Roman was very nice and helpful with my purchase of a new car!

Dr
Review №87

Roman at Pohanka was very helpful in the purchase of my used vehicle. He and the team were very informative and transparent to help me confidently make a purchase, even though I was buying from out of state. No issues or negative comments whatsoever.

St
Review №88

Pohanka Nissan was extremely helpful and friendly! I would recommend this place to anyone.

Le
Review №89

Ken (our salesman) was very helpful, knowledgeable, and communicated on a friendship level and not just on a business basis. Great asset to Pohanka Nissan.

Er
Review №90

When I went to get a simple inspection I was told my breaks needed to be fixed and my AC mode button actuator wasn’t working properly. They charged me $139 just to diagnose allegedly that there was an issue with the mode button actuator. I recently got my car full inspected by someone certified with Honda and he informed me that they don’t even make the part for the mode button actuator for my car any longer and I should have never failed inspection due to it. Pohanka Nissan tried to charge me an additional $494 for this mode button actuator. When another mechanic looked at why I failed inspection Pohanka Nissan had marked it for brakes when as you can see in the picture below they repaired my brakes. When I got my car back they also changed all my default stations and messed with the bass in my car. Do not ever go to get your car inspected by them!

Th
Review №91

Ramon was my mothers salesperson. Very on top of everything. He multi tasked with us and other customers he had but was also very efficient. Had us in and out no sitting around waiting. Will definitely be a repeat customer because of the type of customer service we received.

Ca
Review №92

I had a very good experience at Pohanka Nissan. Roman was very courteous about what I wanted and he found a way to make it all work! I am very pleased with my experience here and I would recommend going here to anyone!

La
Review №93

Esme at Pohanka Nissan in Fredericksburg is the best. I didnt feel pressured she was very patient and knowledgeable about the car I was interested in buying. I never left a dealership when purchasing a vehicle in 11/2hrs..... Very satisfied with the service from her and everyone there who helped me..... Thank you all.

Fr
Review №94

Ariel was a fabulous sales lady. Will go back again for our next vehicle

Lu
Review №95

I bought a 2021 Nissan Sentra SR two days ago at Pohanka Nissan. My salesman was Bert Carlson and he did an awesome job when I told him the kind of car that I was interested in. As a first time car buyer I was very stressed before going to the dealership but the people at Nissan made the process very simple and easygoing. I recommend 100% this dealership and salesman if you’re looking for a good looking and reliable car.

sa
Review №96

My wife and I came in to simply “browse” what 2020 Rogue’s were left on the lot. Upon our arrival, we were greeted by Roman, and were immediately impressed that he did not come across as the “typical pushy” salesman. He was beyond professional from the start.The dealership was extremely busy, yet somehow he managed to stay very focused and willing to help not only us, but the other customers seeking attention.We ended up purchasing a 2021 Rouge, which was not even an option for us going in, however working w Roman- he made it happen and we could not be happier.He went above and beyond to help us fromstart to finish, and provided us with such a wonderful experience that you simply don’t find anymore.We cannot say enough about Romans dedication and professionalism, and will absolutely recommend him to friends and family.Kindly,Anthony Miranda the lm

Sc
Review №97

The staff is very friendly and the service was quick and done correctly.

Ch
Review №98

Lynsey was amazing. She went out of her way to make sure I was buying the vehicle that I really wanted. Thank you Lynsey!

St
Review №99

We had such an excellent car buying experience dealing with Roman at Pohanka. He and Tim were patient and helped us learn all the details regarding our new Palisade. When we started shopping, we were not sure of which 7 seater vehicle we actually wanted and they were honest and upfront about working through all the comparisons. When it came time to work the deal, they were again easy and very upfront regarding pricing, trade in and financing. We would recommend and will certainly return to Pohanka when the time comes for another vehicle.

Jo
Review №100

Pihanka is the best place with great people who will help you close your deal with ease. Thanks Pohanka

Information
100 Comments
4.5 Rating
  • Address:5200 Jefferson Davis Hwy, Fredericksburg, VA 22408, United States
  • Site:http://www.pohanka-nissan.com/?utm_source=Google&utm_medium=organic&utm_campaign=NissanFredGoogleMyBusiness
  • Phone:+1 540-898-5200
Categories
  • Auto repair shop
  • Auto parts store
  • Nissan dealer
  • Brake shop
  • Oil change service
  • Tire shop
  • Transmission shop
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:6am–8pm
  • Tuesday:6am–8pm
  • Wednesday:6am–8pm
  • Thursday:6am–7pm
  • Friday:12–5pm
  • Saturday:6am–8pm
  • Sunday:6am–8pm
Offerings
  • Car hire:Yes
  • Oil change:Yes
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