Have my business mail box with this location and from day one they have always been courteous and helpful.. No one is perfect. Theyre always busy, but I have never seen them rude. I have returned Amazon packages as well as pick up packages with no issues.

No notary. Would have been helpful to have updated website.

I had a very large, fragile antique French mirror to ship to New Orleans. I had called FedEx with dimensions. They said they would pack and ship. We lugged this 45 lb mirror to the store on Presidents Court and was told it was too big and too fragile despite a sign on the wall saying they ship large fragile items. I started calling around. This UPS location said no problem. We brought the mirror in the next day and the staff cheerfully helped. They packed the mirror so carefully it arrived totally unscathed in about a week. They rock!!

Today I visited your store at Clemson, I dropped off a Amazon package with QR return. I’ve done this plenty of times without incident. The associate told me I had to pay a $2 dollar because it was not packaged. I contacted Amazon and they informed me this is not the case. The associate was extremely confrontational and wanted me to pull up the instructions and stated not to look at him that way. I paid the two dollars to be able to leave. I don’t know the persons name but he is 5’5 male Latino. I expect more from UPS staff than this treatment.

A very convenient location for Amazon returns as well as UPS needs. The staff are always SO kind and fast in processing the number of customers that comes through here.

Daughter brought in Amazon return already packaged. The guy there wouldnt accept it. I called and he hung up on me. I called from a different number, same guy refused to give me his name and hung up on me again. They lost my business! Its been reported to the franchise corporation. This UPS Store has a pattern of horrible customer service by the same guy.

Very bad customer service.Amazon states I can do returns here without packing the return or additional charges; however, store employees occasionally refuse to accept amazon returns without us incurring their franchise store charges - BEWARE SCAMMERS

I had purchased a chair from an Auction site... they dropped the chair off at the UPS for me and Chris who works for the store helped me every step of the all remotely. They had to fully pack this very bulky chair to travel to NH. I received the chair today and I have no words to describe the care and details that this team took to construct a box and then carefully pack the chair to the point that unless it was run over by a semi it was going to arrive safe and sound! Thank you all so much for your help!

The employee by the name of Chris in this store is a liar and thick faced. I returned 3 items to amazon and this man accepted them all and scanned them out. The next day I find that 2 of the items are marked as never being received by the store. I go into the store to find out what is going on and am told by this man that it is irrelevant that he was the one accepted them and I need to call amazon to get my money back. You would think the least he could do was say he is sorry or that he does not remember helping me. Be careful if returning something to amazon through this store as clearly the types of people they employ are irresponsible and dont know what they are doing. Will never be returning to this store.

HORRIBLE SERVICE! Would not take my Amazon return and was hung up on TWICE by the horrible staff person that works there. I will NEVER do business with them again.

I came to dropoff a few packages, and ask for a receipt, and this is what he told me, We dont do receipt then I had to move my 4 30 lb boxs back to my car and drive 25 min to the ups store in Mount Airy. They said your tracking number is your receipt, but without drop off receipt, how can I proof it to my boss that I drop it at the store already? unbelievable.

This UPS store came to the rescue. Alfonso saved the day by making quick work of my print order, and then immediately turned around and got it shipped out same day. This was an urgent time sensitive delivery, and Alfonso made it happen! I cant thank him enough. - Satisfied Customer

Cant believe I am having to do this but this UPS location is as bad as everyone says. No receipt for Amazon returns and when you ask about tracking the salesperson made up some story about how Amazon doesnt track their returns? Guy was either lazy or dumb and honestly I think it was a little of both. Go to the other UPS in town near the Westview movie theatre or go to Mount Airy. Staff at both locations are nicer and Amazon returns get through their stores with no argument. Terrible.

I was here at 8:18am and they were here at 8:19am. Customer service on point. Thanks again UPS.

AMAZING staff and services. I dont know why this place has such weird negative reviews, but I have come here countless times for different things and every employee Ive dealt with has been kind, helpful and prompt. I often come with questions and they answer them quickly and patiently. People need to keep in mind this is a franchise and follows its own rules not always what UPS website says, but that make that very clear on their voicemail... so if youre mad about that thats on you as the consumer! This place is great.

Ive shipped out several items for business at this location and have never had any issues. Employees are always friendly and helpful. For those posting negative reviews (likely self righteous a!#holes), I give you a 1 star review.

I visit frequently and staff is always kind and helpful. Always working hard and getting me in and out as quickly as possible.

Store never opens on time. Supposed to open at 8:30 am and here I sit at 8:45 am and no one has shown up yet. It’s a constant problem. If you can’t get here on time change your hours.

Fast friendly service. Fast transactions.Masks required. Check out dividers and social distancing in place.

I rent a mail box here. Very reasonable price. The guys that work here are pretty cool and I understand when they cant be because their job can get very hectic during these times. Always go here to drop my Amazon packages or send important mail.

Dropped off a return and asked for a receipt. Instead I was pointed back to the email with the QR sent by the vendor. I don’t understand why this simple request is such an issue. And what is this business charging for a strip of packing tape? It’s greed on a grand scale. Recommend going elsewhere.

Friendly positive staff, never had any issues

Other reviewers are correct. My experience with customer service there was unpleasant and they refuse to give you a receipt. They told me to take a picture of my package. No other UPS store I’ve been to does this. Not doing business here anymore.

The place is small, but they always get me in and get me out quickly.

2 wks ago were closed when i got there at 2:30 but when I called at 2pm to ask the hrs told me 3pm! Now today wouldnt take my return. Computers already turned off. REALLY? 3 people had just walked out the door! Dont use this location as they clearly dont care about having your business!

I have been there a couple of time. The employees were helpful and polite. To my opinion they deserve a high rating.

This store location is ok, but UPS in general is my problem. They started using “UPS Innovations” in which UPS drops off your package at your local USPS post office to make the final delivery. However, every time I have had things shipped to me this way, the item goes “missing.” UPS washes their hands if it, saying they dropped it off at your local post office (without specifying which one) and USPS says that the alternate tracking number (provided by UPS as your USPS tracking info) isn’t valid. The packages always end up being “lost.” I don’t know where they put all these so-called lost items or if someone just keeps them, but it is ridiculous how many things have simply disappeared in transit. Neither company wants to accept responsibility either. Shameful.

This UPS team is on the ball providing excellent service in a timely manner.

I just want to let everyone know that The UPS store on Wormans Mill Rd, is so professional, and very friendly. Chris is amazing, and I will be doing my shopping there from now on.

I love the employees at this UPS location. They are always super friendly and helpful.

Absolutely horrible experience in trying to do an amazon return. Life is short and dealing with a very arrogant service employee should not be one of the hurdles one has to navigate in life. Dude, I sincerely hope life treats you the way you treat life!! Management, I hope you read these comments and do something with your slack Jay and Silent Bob staff! With my Amazon return, I had selected the option of no box, no label, however was informed by the staff I DID have to package it for the return. Maybe there is some issue with the interface between Amazon and The UPS store, as the other negative reviews keep mentioning this issue, but the first comment from the staff should not be an arrogant, you CAN read, cant you? -- oh my!!

Employees are rude and try to lecture you when you might not do things the way they wanted. I was sent out of the store with a box from my amazon return as well as picked on while the bag from a heavy item broke on me while caring it from my car! Not acceptable! Alfonso needs to learn about customer service and the policies that Amazon posts online before being rude to a customer! And when I asked for my receipt for what I paid for their service they refused to give me one! So I have no proof whatsoever that I even returned anything.

5 Star customer service, as usual:)

Outstanding service. I needed to have several documents notarized and shipped and they took care of everything for me. I will always give them my business in the future and recommend their services when the opportunity arises.

The staff here is always friendly and strive to take care of their customers. They always take care of my shipping needs and try to do it as efficiently as possible while saving me money and heartache. The notary services are the same. I live 30 minutes away and they are my prefered ups store.

Ive never had to pay to add a single shirt to a box for an Amazon return. Ill never use this location again- ridiculous.

I have used the store without any issues (other than the bizarre tape policy) in the past. As others have said, this store does not give receipts when dropping off a package. Both the cashier and owner were hostile about asking for a simple receipt. I called and emailed UPS corporate who told me there is no such policy of not issuing receipts. I asked for the policy in writing and the owner would not produce one and told me to go to another store in not so nice words. BTW, UPSs website states that you can get a receipt for dropping off a package. I went to Staples and had an easy experience-- they gave me a receipt no problem or questions asked. I WOULD NOT RECOMMEND USING THIS STORE. I cannot imagine trying to deal with this owner for anything even remotely serious. I was seriously treated like a criminal for asking for a receipt. Yikes.

Great store and Great employees, but highly recommend a bigger store.

I received horrible service and the cashier as well as the manager became hostile When I asked about my receipt which I have gotten from other UPS stores.I did not and will not Conduct business at this location and advise anyone who is reading this not to I will drive for a customer service.

This is the only place I ship from. Probably ship things here 3 or 4 times a month and the service is always great. The staff is helpful and knowledgeable and all around good people.

Terrible service, damaged a package, never reimbursed for the insurance, shipping and blamed everything on Corporate UPS. The owner/and his son are both liars and nasty. This is just a money grab store, I would recommend them to anyone sad UPS allows them to use their name.

I took an amazon return here. I chose the option “UPS Dropoff - no box or label needed, we pack and label you return. Just show the return code we give you at the UPS store.This option was $0.00I showed up with my item in a box just needing tapedTHEY TRIED TO CHARGE ME $2.00 TO TAPE MY BOX!!!!WTH!!!Awful! Luckily I only had my car keys with me so I said no cash or cc on me. He said next time it’s $2 to tape your box. What BS

I’m a mobile notary and I visit this location several times a week, to ship packages. Excellent customer service, welcoming atmosphere, professional and loyal staff that have become like family over the years.

Friendly and efficient!!

Helpful and friendly staff. Can help you ship nearly anything. Fair prices as well.

Whoever answered the phone would NOT let me explain my situation just kept telling me he was not UPS customer service. He was NO customer service for his own shop. All I wanted to know was what he needed me to bring in to ship a large box at his location because of an issue I have with the real UPS. So, he never let me finish and hung up on me. Yes, this is a situational bad review. Just be aware.

I took a large box which contained more than $600 worth of products to return to Amazon. The young man took the box and would not give me a receipt. When I asked for a receipt, he said that they do not give a receipt. I have taken my packages to many other UPS stores in the past, the first thing I got was the receipt of my package. I found that the man was very unmotivated and was not willing to help me. I would not recommend this store. Poor customer service.

I called to ask them to pickup a shoebox size item from a local antique store I had seen. First this UPS store hung-up on me (okay mistakes happen, Ill give them that). They told me size of the item to be picked up doesnt matter... shoebox size or sofa its all the same and requires three men, a van and a minimum of $50 to start. Then comes packing the shoebox size item, then shipping charges.The young mans telphone manners and overall attitude towards me was deplorable.I said to him... Form the sounds of it, I dont think you even want my business. Thats when he hung-up on me the second time. So...Other than that Mrs. Lincoln... How was your night at the theater?Seriously, Frederick is a very nice town. Just dont UPS anything put of there.

I go in here all the time. Most of the time just to return Amazon items. The guys that work the counter are always very friendly and helpful. Im not sure what the other reviewers expect these guys to wear or look like; but, if you want friendly service and dont mind that they didnt show up in a 3-piece suit, this place is as good as any to send your item not as described Amazon returns. Dont be so prejudice that you cant go somewhere simply because they dress or look different than you. That is the most ridiculous reason to give a negative review!

Just went here to send some important documents. Recommended great information and very professional. Other reviews dont give this place justice

The staff are truly the friendliest I have ever had the pleasure of meeting . Very helpful and genuinely nice..

Dropped off a pre-labeled package. Requested a receipt. I was told that the store was going paperless and if I wanted a receipt I should take a few pictures with my phone. Ive dropped off packages (including this store) at UPS Stores in the past and they scanned my item into the system and printed me a receipt. I hope my package doesnt walk out the back door. I should have taken my package right back out the door.

Today I go to there first time.Im still learning English but staff was so nice and gave me advice and tried understand .Hes name is Brandon.He so gentle and friendly too.

Asked for a printed receipt, as I had a problem with a return being lost during the holidays and didnt want that to happen again. Was rudely refused by the clerk, who stated they were going paperless and that if I didnt like that, I should take my package elsewhere. In the past they have been friendly and efficient, so I dont know what has caused this change to rudeness and totally unprofessional behavior. I see another similar to review to mine, so it appears to be the rule, not the exception.

I had 600.00 in phones and requested a receipt. Simple request as every ups Ive ever been to provides. Younger guy named Chris, says no we dont that. I sd I need a receipt he sd your prepaid label trk # is your receipt. I sd things happen I would a receire. He then left me standing at register and started helping other customers. I sd excuse me I am standing right here. All I request is a receipt. He says we are saving trees very rude from the beginning. No customer friendly. Then be looked at my husband and answansw MY questions I sd hello I am right here. Still not looking at me looking at my husband. Maybe Chris is misogynist? Then an older gray haired man came out and said CHRIS DONT TAKE THEIR PACKAGES. And didnt look at us and went to the next customer. There were PILES of packages that other customers and ourselves has to walk around to get to the desk. Loose packages and as mine are very small phone boxes they would be easiky picked up by anyone. Not sure what type of shabby establishment is being ran but refusing to address me and refusing to take my packages bc I asked for a receipt is not respectable. My only regret is that I didnt record the interaction. Never expected this type of discrimination from a UPS store. I will be contacting corporate.

The employees are always super friendly and extremely helpful. Ive come in at all different times of day and Ive never seen anyone acting unprofessional.

Take your business elsewhere. They do not operate as other UPS stores. They will charge you an additional $2 for tape of you bring in an a package for return or just sending a package. Any other UPS or Fedex store will not charge this nonsense.

2 dollars to drop off a prepaid package. Save your money drop off at staples 1/2 mile away.

When getting a notary you must make an appointment, there’s no walk-ins. Extremely unprofessional and waste of valuable time and money.

I love this store! The fuys in there are so nice and always helpful with whatever I need!

Horrible, lazy staff who like to sit on countertops. Owner just admitted that it doesnt matter if your package is fragile or not the drivers will handle it all the same. Which means, you cant trust them with something fragile. What a mistake. I will never go here again.

VERY Rude and very unprofessional service from the young guy with the “man bun”. My amazon return never got to amazon. I would never go to this store again

Place should just fire all employees and turn into a drop off box. Bad customer service looks like it’s ran by drug addicts (stoners) . No receipts are you kidding me.

I’ve used this store to pack and ship a number of products. On the plus side, banter and jokes between the staff are entertaining while you wait.

Charges two dollars for putting three pieces of tape on a pre-paid package and calls it “security fee”. First time got charged for things like this.

Absolutely ridiculous that you can’t get a receipt. This comes from the franchise owner. Totally unacceptable policy. Staff at this location is rude and unprofessional. Stay far far away from this place.

I have used their services many times. Always friendly and helpful; they do a great job packing boxes.

Rude employees. Charging $2 to put tape on the box I needed to return??? No thanks. Every time we have to return something we think it twice since they are so rude.

What? Want me to pay $3 for piece of tape? He was really rude.

Great service, quick and pro. Thanks man

Worst store to deal with. Id us the US post office or Fed Ex before Id use this store.

Called at 2pm asked if they have a notary. Sure do hes here from 3-5. Show up at 4. Nope no notary here. Thanks for wasting my time!

Always friendly and helpful here :)

Seriously? $2.00 charge to tape the box! Use the post office, they tape for free!

AVOID this shop. They are total screw-ups

They lost my package

Not open during listed store hours. What kind of business are you trying to run?

Its 227 and they are closed!!!!

Helpful staff!