Started service with Cooks at my residence shortly after moving into my current home. My home already had the Sentricon system for Termites installed. Earlier this year, I added full pest service to our plan and had One treatment in the spring. They tried to bill us for treatment again early summer and said they had provided service, but that is not true. Finally in early July we resolve the issue and the billing was reversed and I was told that service date would be remediated during July in addition to getting back on track with our normal schedule in August. No one ever reached out to schedule an appointment in July or August as discussed except for the Termite control at its 6 month interval this past week. I told them not to come because I would be cancelling service due to not hearing from them for my other service that had not be completed since Spring as was contested and allegedly resolved.Yesterday on the phone, I spoke to Brittany in the Franklin location and she said she would cancel the pest control portion of my service, but I would need to email the sw.nashville email address to cancel my termite service. I did this and when asked by reply about why I was cancelling, I was specific about this poor experience with Cooks and was going to leave it at that. There was no other question or communication from Cooks. This morning at 7:40, I received a call from a service tech saying he was on his way to come and remove the Sentricon system from my home and would be here soon. I immediately told him that the Sentricon system was already installed when I purchased this home and told him not to come on my property. I cannot recommend Cooks Pest Control for any Service they might say they will provide.

HORRIBLE COMPANY to deal with and darn right pathetic. WARNING DO NOT USE THIS COMPANY complete RIP OFF / GREEDY SCAM ARTISTS!!!!

EVERY NUMBER late on a Google search, for Nashville area COOKS PEST CONTROL, its either a Google voice number/voicemail that IMMEDIATELY disconnects your after hours call. How on earth do they expect to retain customers, or ENTICE possible new customers, when its IMPOSSIBLE to speak to anyone after hours?!?The LEAST they should do is hahe a WORKING VOICEMAIL BOX, in which a caller could leave a MESSAGE!! Not just totally ignore/drop any caller attempting to reach them!LOOK ELSEWHERE for better customer SERVICE!