My experience could not have been easier or better. The communication between Crossroads and me were very good. They did what they said they would do, in a very timely manner. I will not hesitate to do business with them again. A very satisfied customer.

I purchased my F-150 at Crossroads a few years ago and have had a couple of service visits. Quick, fair service every time. The staff are knowledgeable and kept me well informed.I recently took my truck in to have a seat repair. The large Lexington dealer, which happens to be much closer to my office, wanted to replace the seat for about $2,500. Crossroads made a simple fix, talked to me about my options, and charged my about $200. Problem solved. I’ll go back to Crossroads.

Don’t know what u want me to do. the only thing I was not happy at dealer was putting a user name on my Ford pass it was my own fault if I paid too much a deal is a deal. I was not happy with Ford manufacturing for taking change compartment out center arm rest a place to put owner manual in glove box also removed not able to remove rear head rest floor mat on driver side also smaller these are done to save money but were really nice to have in vehicle its like everything thing else u get less but pay more

Polite and on point with the repair. My only problem was the fact that they only have one diesel mechanic there. My repair/recall item was only about an hour fix but it was there three days to get it fixed. If the Superduty truck is truly the number one seller then there needs to be more mechanics for them.

I really loved how professional all the associates were in each department. They kept me well informed and did not do anything without my approval. Mike in service let me know right away what my cost would be and when I got my vehicle back it was like a brand new car. I will be back!

Recently bought a new first year model car from Crossroads.The Sales Staff, Paul, and Will were excellent all the way from the ordering and down to paperwork. It was a lot of firsts for them and they made it through with flying colors.However, the service department was not as superb. We will see if my opinion changes in the long term, but getting a second key fob programmed (the MME only comes with 1) was a nightmare. Even though it was explained to them multiple times that it is just like every other ford, they didnt want to do it. After I got the instructions from ford corporate and printed them out they were fine (it was literally the same as every other modern ford).Again we will see how the service department shakes out, but definitely buy your next ford/lincoln from them!

I would recommend Crossroads of Frankfort to friends & family. We had a great experience working with Paul Harrod & Will Clark. I greatly appreciate the no hassle, no pressure buying experience they offered. They were honest & fair. Will definitely shop at Crossroads first in the future.

I live in Butler County Ohio and have been looking for a mustang for over 4 years but could never find the right deal for me. I had really given up and came across a 2020 mustang at Crossroads Ford. I called and was given Paul as my sales guy. He literally made communication about the car and info so convenient I only had to go sign papers. My job is pretty busy so I don’t have time to make calls, check emails and send emails often throughout the day, so to accommodate me he did everything through text. My application also wouldn’t go through the site so he did that for me over a phone call at my convenience. He is the first “car salesman” that I have dealt with that didn’t rush me or try and get me to get something different. When I got to Crossroads Ford to sign papers and pick up my new car even the owner came out to talk ask me if anyone drove my trade in and what I was interested in. He did not approach me boasting that he was the owner he approached me being helpful and wanted to make sure I was being treated well. Not only was I treated terrific and like I mattered and not just a dollar sign Paul even called me to check in to see how I was liking my mustang and to see if I had and issues or questions!! I highly recommend going to Crossroads Ford!! Thank you Paul for making my dream car a reality!!

Outstanding job. Well done . Thank you for taking care of our emergency. Holiday weekend , RV and on the road I thought we were done , but Crossroads came thru!

I was impressed the first time i called, a human answered the phone.Chris in service kept me in the loop of getting my car fixed.Crossroads provides EXCEPTIONAL service!

Very professional and they gave me a great gift without knowing. My escape overheated, so I took it in to make sure there wasnt a coolant leak or other issues. I also got an oil change. They called after a few hours and asked if it was possible to keep it overnight to stay under pressure to check for leaks into the engine. When he called the next morning, he said it was ready to pick up, no leaks and everything looked great. And he also said there would be no charge for the diagnostics! All I had to pay for was the oil change. I understand this wont be possible for them to do every time, nor for others depending on the situation. But I am so grateful for that gift! Ive had other major expenses lately and it was such a relief to have this fee waved since there was nothing wrong with my vehicle. Thank you all so much! I will for sure be back when I need my next oil change or any other work done 😊

Service staff were courteous. I had to have a door latch replaced and their service department was able to get the job done the same day.

Ours was a slow leak in a tire. Called in the morning asking for assistance. The young lady was so helpful and courteous. This was a last minute request. She spoke to Gary in the service department who scheduled me to come in at 8. He was very professional and sympathetic to our issue along with the need for the repair. I waited 1 hour and the technician tested the tire, plugged it, tested it again and I was on my way! Great service and professionalism!!!

I was not impressed with my recent experience at Crossroads. Unfortunately, I bought the extended warranty even though I knew better when I bought my Explorer a few years ago. I started having some issues with my passenger front tire and took it in to have it serviced. And of course, it wasn’t covered by my plan (shocker). When the service manager called to tell me what the technicians had found, he informed me of 3 other issues that were found in which only 1 was covered by my plan. The service manager quoted me the prices for each issue that wasn’t covered. He quoted me over $350 for the issue I had with my passenger front tire. Fortunately, my husband is extremely talented and can fix our vehicles. He bought the parts to fix BOTH sway bars for $50 and it took him less than 45 minutes to fix both. I’m assuming this job is billed as a 4 hour job (please). This just sealed the deal that I will never by an extended warranty again or take my vehicle to a dealership for maintenance. So needless to say, I had the one warranty job fixed which still cost me $164 and my husband will fix the other 3 problems. Also, I wasn’t impressed with the service managers professionalism. He is very arrogant and rude.

We love Crossroads Ford! They are always helpful and friendly, whether in person or by phone. They get all service done in a timely manner and do a great job. If anything is out of sorts, from repair, they get it fixed right away. They are definitely our dealer of choice. Love the small town feel of their customer service vs some of these monstrosity dealerships, where you are just passed off from one person to another. A+++

I took my car to Crossroads Ford for service last week - Chris was friendly, thorough, and knowledgeable, and I was very happy with the experience. Definitely recommend this dealership.

I am an out of town buyer Crossroads made the entire experience so easy My Expidition was delivered today and it was exactly as described Big thank you to my salesman Jimmy !!!

Good service. Great staff. Keep up the good work!

Excellent service staff. Reasonable prices. Quick service!

Excellent service for years. Good bunch of people.

They were very helpful to my Father and I in our search for a reliable vehicle. I am so happy with my Jeep I purchased. Would definitely go back in the future and recommend friends and family.

I really appreciate the service team at Crossroads. They know my vehicle and keep it in top running condition. Being from Frankfort, I have personal relationships with many of their staff and they really do care about my family and keeping us safe on the road. I do not trust anyone else with my truck.

All employees make you feel comfortable while your waiting for your car to be fixed. They are polite and easy to talk to as they explain your repairs.

I don’t usually leave reviews, but since the service was so good I figured I’d say something.I took my Lincoln MKX into Crossroads Ford/Lincoln and they got me setup with an appt. quick. They were very nice, professional and most importantly Honest with fair prices. Chris called me and kept updating me with options and different routes for me to take financially. I came up with an option that fit my wallet and they got the job Done! My vehicle runs great and if anything goes bad in the future, I’m not hesitating to go back. Best mechanics in town. (They also cleaned and vacuumed my truck before I picked it up... You can’t lose with these guys)

***Additional Comment - Frankfort is a small town. I posted this review.Repairs were done under my fiances name. She works in a big Co - figure Id keep her name out of it. TO THIS DAY, NO ONE from Crossroads Ford has reached out. Not even a comment online that they cant find any repairs in my name. Par for course.Seems every time we turn in our vehicle for repair, something else breaks a week or two after. And each time repairs were done, I had to bring it back in same day or next because they forgot to do certain things. One of the things they forgot was torquing the engine bolt to the frame!!! Who the heck forgets that? My car would thump each time I took off from a stop. Another thing they forgot - different visit - put the filter cover back on after replacing the filter!! Dont they have checklists?? I only found it because driving home, it just sounded weird. Opened the hood and there laying on the engine is the filter cover. Never again! Ill make the extra trek over to Georgetown.

Ive been looking to buy a new truck. Im assuming these guys buy their info from websites. This person messaged me randomly and spelled my name incorrect. This is his response....Keep this in mind when your buying from these guys. This is how they really feel.

Pleasant interaction when necessary. Accurately estimated time for service. Waiting area was fully equipped and comfortable.

I came in on Saturday March 20th looking to upgrade my 07 Ford Edge. Mike, I believe thats his name, came up to me and I told him I was looking to upgrade my 07 Ford Edge and he said that he had one that would work for me. It was a 2017 Ford Edge . I was giving an application to fill out, heard back on Tuesday the 23 of March that there was a deal for me. I came in on Wednesday March 24 test drove the 2017 and really liked it , asked if I could take it home I was able to take home let my fiance test drive it and he told me to get it if I want it. I came back and signed all of the paperwork and took it home. The guy in finance, not very good at remembering names, explained the Gap insurance and The extended warranty to me. Everyone was very friendly and professional the whole time I was there.I will recommend CrossRoads Ford to my friends.

Honest and quick. Always nice.

Very professional but personal as well. Was informed of what needed done, price quoted prior to start of work. Called when vehicle ready. Very efficient.

I’m always satisfied at Crossroads. I know many of the employees (always friendly and personable) and I get an assessment before the mechanics do the work. Last time I went in they said I needed some brake work in the near future, but that it could wait if I didn’t want to do it on this visit. I appreciate the options.

Paul is very knowledgeable . Answered all our questions,friendly and professional. Thank You to Paul and the other gentleman who stayed so I could buy My Edge.

Found a nice mercedes ml350 bluetec on cargurus offered by crossroads. bought it online. one of the attractive parts of the deal was crossroads will deliver up to 500 miles free of charge & pick up my trade, which they offered almost the payoff. agreed to deal & got all their paperwork to them. took 2 weeks to get that done thru Ally. so far so good. i travel with my work & explained to them i had a trip coming up that i had to take when my employer told me to go...the car did not arrive until 1 May, the same day i had to travel. no paperwork was included to show my ownership. so i’m in a rental in Louisiana...out of my pocket. wait...it gets much worse. when the driver arrived he asked if the dealership had called me & they hadn’t. he looked to the sky & told me that there was a check engine light on when he picked up the vehicle. when i called the dealership the salesman told me to have it fixed & they would pay. they sent me a vehicle with an active drivetrain code displayed. it isn’t an easy one either. P24C6-particulate matter sensor temperature circuit. it could be other issues that are related to this...this is also related to an oxygen sensor on a gas engine. but with these german diesels it could be turbo related or exhaust. my 2014 jetta diesel showed the same thing & everthing in the turbo, exhaust & related sensors had to be replaced. took VW 6+ months to get it right. and the salesman actually thinks i got a good deal & should just get it fixed & be happy. i think they want me to pay for the repairs & they pay me back? not today scooteri want the dealership to come get their vehicle. i will be contacting Ally Bank & my attorney tomorrow.

We were passing through town and staying a few days in our camper. The AC in the truck had not worked for about a week. We tried to get it repaired at Ford dealers in IN and called other independent repair shops. They all said they were too busy and I would have to make an appointment. Crossroads and Mike the service advisor fit us in. We are so grateful to have AC in the truck when we are traveling in hot weather. Thanks Mike! We also appreciate the technician coming out to explain what he did. We highly recommend Crossroads Ford.Gilbert Parker

Replaced the TCM in my diesel. Fair price, fast service.

My F-150 was serviced correctly and quickly.

I received the first notification for the recall in June. Three phone calls and five months later, I was able to have the repairs completed for the multiple recalls. Upon dropping off my vehicle for repair, noticed approximately 10 people in the receiving area (mostly staff) and only 2-3 individuals had masks on or the proper type of mask. I felt very unsafe leaving my vehicle and being able to pick up my vehicle due to the virus.

Great staff and customer service from the moment I stepped on Crossroads lot. As a repeat customer I recommend Crossroads whole heartily not only for the great service but the great values you’ll find there.I’m very happy with the vehicle I purchased because they actually listened to all my requests to get the vehicle that best suited my needs. My family and I believe in Crossroads Ford and will continue to come back each and every time.

Highly recommend Crossroads Ford in Frankfort. Salesmen are polite, informative, and not pushy. I purchased a SUV at a good price. Michael, Adam, and Will made sure all my questions were answered and I could leave knowing what all the controls did. They even set up my first oil change before I left. Also they contacted me to see if I had any questions after I got home. 5 stars excelled service.

Crossroads Ford always makes it such a great buying experience. The knowledgeable and friendly staff provide amazing service and treat us like family. This is at least the 10th vehicle I have purchased from them over the years and I will buy my next one there too!

The team at Crossroads is very helpful and efficient. Would def recommend and will be purchasing all of my cars from them from now on. Thanks guys!

Gary was wonderful about getting us worked in while my husband was off work and could be without his vehicle. He took care of the recall and fixed another issue we were having too. Thank you!

They were very courteous. Im very happy with my new f150

Service was fine only issue was the oder in the vehicle of cigarette smoke inside , very strong. Otherwise fine.

Professional and courteous associates, fast and efficient service. You just cant ask for more. Will definately return for any future service needs and recommend to others.

The service personnel were very courteous. Very pleased with the work.

Great experience with the service center! Will be returning when I need service.

Love the people here, very kind and very helpful! We have purchased several vehicles from here and would recommend them to all my family and friends.

Super friendly staff here. Very knowledgeable diesel mechanics. Service management are by far the best i have ever dealt with. Thank you so much for all your help.

Be careful of overcharging for labor. Had 2 headlights replaced and the labor charge was $75! Service department stated that it took 1 hour! I strongly recommend that you seek out a more reputable service department.

Quick and professional. Great work.I have now bought 2 vehicles from this dealer and my experience both times was excellent.

Always a pleasant experience and great care taken with my vehicle.

Came in for an oil change. First time at this dealer. Quick. Check in and out. And great price ! Also a really good rewards punch card for oil changes. I literally can’t change it myself for what they do it for. Will be back and likely for other services.

Crossroads Ford sales team took the time to listen and work with my needs while looking for a truck. Micheal and Will are awesome to work with. My new truck purchase was simple and easy. Crossroads has earned my business for years to come.

Had AC issues on last trip. Went to other Ford dealers and was told they did not have facilities to work on our vehicle, I went to Crossroads in Frankfort. They were more than happy to look at our RV. (We are full time so we live in our RV). We dropped the RV off they found the issue. We picked it up a couple hours later. They ordered the parts and when they came in we dropped the RV off and picked it up later that same day.Great customer service, we are very impressed by the service department. More than willing to work with us to keep us in our RV.Thank YouStan & Marla Hack

Always great service from Chris, Michale and Gary. Highly recommended

Woke up to my car completely died. I went and brought a car key battery because I thought that was the issue. After I return home car still wouldnt start. I called the shop and they were so kind to come out to my home and see what the problem was and to fix it. I was so excited to get my car running that I forgot to asked the gentleman his name.😊 So, with that I like to say thanks to the nice and patience gentleman in the blue F150 with the Gov. Besear sticker in his window.😊

Always Satisfied To Do Business With.

I took my truck to crossroads ford for a problem with the navigation system. Crossroads worked till they got the system up and running correctly. They kept me well informed on what was going on till they got it fixed. Great people to work with!

Had my cooling system drained and flushed. Then the car started leaking coolant. When I took the car back to Crossroads they got me right in for service even without an appointment. I was told initially that the problem is likely a problem with the drain plug. A few hours later I got a call confirming the problem and that it likely was caused when the technician was doing the flushing. I was then told that the radiator would have to be replaced and would cost $300. I explained that I would not be paying to replace the part that they broke. Finally they agreed to replace it at no charge. But the car would to stay overnight since the radiator would have to be ordered and delivered. Late the next day I called and was told the car was ready. When I arrived to pick up the car, I was told that the radiator was not replaced but was repaired instead. I am disappointed that I was told to pay to fix the part they broke. I was further disappointed when I was told that the part that I refused to pay to replace magically did not need replacing when Crossroads was going to have to pay for it. I am also unhappy because now I have to take the car to another garage to have the repair checked since the part wasnt replaced. Very disappointed!

Great company, very easy to do business with. They help get what you need, very honest people. Ive bought several vehicles from them over the years, theyve never been pushy or tried to upsale, just good people.

Talked on the phone several times and always the same salesman. No getting several texts or emails from different salesmen. Called to set an appointment to come in but my salesman was on vacation. No worries the Owner answered, he told me to come on in and ask for him directly. Yes the owner not the GM. Now I buy a new vehicle every 3-4 years and this is the first time I have been told that.. So I showed up, meet the owner and we talk about what Im looking for. Another salesman came in and he listened to what I want. Due to the COVID stock was low but they had several that fit my interest. Picked the truck, got what I wanted for my trade, and got the payment in the range I was wanting to be. The low end. All in it was a very nice experience. The dealership is very friendly and still carry that small town appeal. Ill be back in 3-4 years.

Fast and friendly check in, I dropped our Ford Edge off the afternoon before our next morning appointment and received a call by 10:30 the next morning advising me that my Edge had been repaired and the repair was covered by my Ford extended warranty, well reccomend and use them again!

Pulled up at 8:00 for service/oil change on my vehicle. Pulled away at 8:30, very fast, clean, friendly service. Well worth the extra drive for me.

Took in for recall for hydraulic and drove off lot steering wheel started shaking, heard a pop called and tried to take it back to them but they were too busy, I have had it to 6 different mechanics since then.

They were nice but the recall repairs took much longer than I was told. Many came, got serviced and left while I waited. They also refused to disable the faulty Blis system. It’s not a necessary thing worth spending $1,500 to fix on a 7 year old vehicle.

The value for route service and quickness is why I choose Crossroads over other options.

Service dept was great! They had my truck diagnosed and repaired quickly!

Excellent place to have my Explorer served and they meet all my needs. I really like to ride they offer to and from my work place.The only concern I have is the coupon issue there may be a sign posted for coupons to be given before paying, maybe the attendant should ask if you have any coupons. This way when paying would be easier and not as frustrating to your staff.

I had the best experience buying my first truck at Crossroads from Michael Wainscott and Will! (sorry cant remember his last name) My dad and I had been searching for the perfect F150 for months and really loved one that they had and they worked tirelessly to get us the deal we wanted. They are good, honest people and we really enjoyed working with them. They came in on their day off and even delivered it to our house. We will definitely be buying from them in the future and recommending them to friends :)

Posted a poor review after a bad experience and to the service managers credit, he quickly took action to resolve. Only preference would have been to have the discussion at the time of service and not post reviews. Credit to Crossroads for ultimately remedying the situation. Its not about when you fail, its how you react when it happens. Crossroads service reacted very well.

Very professional. Good communication.

Very good service!

I brought my truck back for an earlier electronic repair that malfunctioned again. The service department addressed it and the vehicle was ready the following morning. There was no charge. The service department has always been very accommodating and I have been very pleased with their work over the years.Once again Crossroads Ford has done a wonderful repair on my truck. As it ages and things break down they have done an excellent job servicing and explaining what needs to be done. The staff is courteous and professional.

The Parts Department was outstanding in obtaining a replacement fob and key in an almost overnight request to Ford. Parts person Bones went out of his way in ensuring we had a new fob programed to our truck fo our trip back to NH.

Love coming into this place, they are awesome. hate to see that bud renfro retired. He was a hottie with a body.

Continue to bring my vehicle in for diagnostics to be told there’s nothing wrong and still find myself stranded on the side of the road from a coolant leak.

Great people! First time buying a car I didnt hate the whole experience!!

Service was top notch as always. Crossroads is the only place that works on our Ford vehicles.

Had them perform a recall ob our recently aquired 1995 F-250 7.1 power-stroke diesel truck. No issues.

Outstanding customer service as always at Crossroads Ford in Frankfort. They exceeded my expectations on how quickly the work would be completed.Thanks again Darrin, Gary and your team for their help

Will continue to buy vehicles from here. Everyone was so welcoming and friendly. My happiness mattered to them. Thanks for getting me my vehicle. I love it.

Took my car to do recall work. Staff was very courteous and efficient in getting the work done quickly. A few days later, I took it back for what turned out to be a warranty job. Again, my service rep was very courteous and I got the car back sooner than expected. Didn’t really know what to expect either time but the Crossroads floods took care of me and the vehicle.

From the salesman to who ever I spoke with on the phone all of them were great they helped me find and buy a really nice truck even brought it to our home to test drive and deliver. I strongly recommend crossroads Ford Lincoln. Thank You

These folks saved our vacation. They went above and beyond to get our F-250 back on the road with our trailer behind it. I cant say enough nice things about them. Michael in service was great and the mechanic really kicked butt on the problem we had. Six stars out of five.

Reliable service at a good price from professional staff. I have been bringing my car here for 4 years. If they know of a coupon thats available and I dont have it they will offer it to me.

Excellent experience. I used A plan discount so not much haggling at all. Staff was friendly and dealership was more than fair on my trade in. Finance director was excellent, friendly and helpful. Would buy there again.

I explained when we brought the car in that I would like to have an estimate on how much to fix the air conditioning. I even told them that it needed a new hose which one it was and needed charged. Still they have to charge for an inspection knowing what it already is. I asked them to look to see if there were any other issues so they also charged for looking at one of the guages after we told them what it was doing and if it didnt hurt anything leave it. So no work done $150.10 never will I go back here.

Great service. Reasonable price for service. Very competent service techs and service manager. My car broke down near the Frankfort exit. I was in and out in less than an hour. Highly recommend them.

Fast, professional and courteous sevice.

Completely satisfied with the treatment we received at Crossroads Ford. We bought our THIRD Ford from them in May of this year. The financing process was smooth and painless. Everyone we came in contact with made us feel comfortable. We got our first free oil change last week, and I only had to wait 35 minutes. All the staff who work there go above and beyond to meet your needs. I highly recommend them for your next new car!

Customer service is EXCELLENT as is the service department. Very courteous and professional. I called them about having a trailer brake controller synced to my truck,and they had me come right in,and it was done in an hour. NOBODY does that. My hats off to all of you. I will not go ANYWHERE else. Thank you all again for all your help.

Great service,fast & curtious. They have always provided great service to me, and this last visit was no exception.

As always great service and great customer service.

I am very pleased with my Ford Escape buying experience at Crossroads Ford in Frankfort, KY. I’m retired on a fixed income and needed a reliable, newer vehicle with safety features at a reasonable price. I was driving a 12 year old vehicle with over 200,000 miles. The need was great. My salesman Michael Wainscott helped me all the way. He listened to my needs and answered all my many questions. This happened over several days. All staff treated me well. They were professional and courteous. I can truly say that it was a pleasurable experience. I so appreciate that there was no pressure to make a purchase, Buying a vehicle is a huge decision for me, Michael and the entire staff gave me all the time and information I needed to make an informed decision. I highly recommend Crossroads Ford.

Will helped me through getting my truck. He was a great salesman throughout each day. Thanks. I hope crossroads Ford will take care of things for me as a valued customer.

Easy to drive in, sign work order, move on to the waiting area, and the work was performed. The turnaround time was quick for an oil change and tire rotation. Also, a recall was performed.

Go see Mike & Will. Awesome guys. Work incredibly hard. Helped my daughter buy a used Ford F 150. Have never been treated as well anywhere else. And we have family in the car busines....

Fast friendly service. Cashier is comical and everyone is knowledgeable and friendly.

My family has dealt with crossroads Ford for years! This is my first experience and I must say Im more than impressed. All of the staff were very courteous and friendly. At no time did I feel pressured to buy a vehicle. They gave me a great trade in value of my previous vehicle and a nice price on my new vehicle. The folks are crossroads become family as Im finding out from my own interactions. They truly care about their customers and not the bottom line. Ill be dealing exclusively with them on all my future purchases as well!