Our experience at Val Ward Cadillac was second to none! We found the vehicle we wanted online and set an appointment to view it. Justin was our sales person and he is extremely knowledgeable and helpful on all of the features the vehicle had. A great person to work with! We looked at it, drove it and negotiated price with him in 1.5 hours! They needed to detail the car and get it ready for us to pick up the next day which we did and the entire process of going through the finance department (which we had already been preapproved from our credit union) and driving away in our new car was about an hour. We have bought numerous cars over the years and this purchase experience was the quickest and easiest we’ve ever had! We highly recommend Val Ward Cadillac!

My salesman Joe took great care of me here. The entire process was easy and painless, and I love the car. I’ll be going back to see Joe for my next vehicle for sure.

I had the most awesome experience at Val Ward Cadillac. Jeff Miller and Jamie Luke’s helped me to find the perfect car for me. Hands down the best car buying experience ever. Thanks again!

Would give zero stars for unbelievably poor customer service. Once they have secured a sale, you are treated without any courtesy and left to fend for yourself.

Love it there. Very friendly people and helpful

I’ve been to Val Ward numerous times with cars that I did not buy from them and yet they showed the utmost respect. You CANNOT beat their customer service skills! Everyone always looks beyond happy to help and answer questions. As a female I did not understand what each part of my car was and why I needed it fixed and their body shop employees sat down and took their time to explain to me what needed to be fixed and why. Their prices match their service. I recommend Val Ward Cadillac to everyone!

A wonderful man named Justin helped my sister purchase a car of her dreams. He was calm, kind and full of knowledge. We felt like he was part of our family. It was a very comfortable experience for us, and we drove off in the perfect car..Thank You Justin!

Easy honest car buy who knew? Julio is the absolute best sales person they have. Treats customers like VIP. Service center(awesome Jane) runs like well oiled machine and very customer oriented. Feel like your business is appreciated here. Old school feel with modern lightening efficiency.

Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and well continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes were EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. Im grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I dont think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. Ill gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself.

My husband and I had the least stressful car purchase ever. Joe H and Lisa made it so simple. We got exactly what we wanted quick and easy out the door! Highly recommend!

It was a very easy and pleasant experience dealing with the salesperson and finance person. Both were very patient, knowledgeable and friendly. I would recommend this dealership to anyone looking to buy a Cadillac. If you are looking to buy a new Cadillac ask for Ryan Eastman best salesman.

That was the best experience I have ever had buying a vehicle. Fred was no pressure and helped us get what car we needed at the price we needed. We have a baby and the team really went out of their way to make this super quick and easy.Thanks again Fred!

Best dealership to be be found! Amazing personnel who strive to make each experience your best experience. You will leave happy every time.

We had a tremendous experience here. Purchased a new ST4. Marty was a great salesman who provided us a smooth transaction. The communication at this dealership has s stellar.

Great service! Thanks to Lisa my experience was so easy. I caller said I want that car put my down payment and a few couple days later the car was at my door I never even had to leave my couch!

As always Patty and the body shop is great the staff is why I go there although my last car could not be fixed they helped me in every step of the way to make my lose of my car go smoothly and as I was hurt from the accident the body shop employees helped and got my belongings out for me they went above and beyond thank you Patty Ned And your tow service they are the best

Driving down to Ft. Myers Beach from New York there was a humming sound coming from the front of my 2014 SRX. Being we were only going to be here 1 week I needed to have it checked ASAP. Monday morning I called Val Ward and spoke to Dave explaining my situation. He gave me an appointment @ 1:45, they diagnosed and fixed the problem and I was out of there by 3:30. I definitely recommend them for the excellent customer service and quick action.

The entire staff was awesome. Lisa Davis was on point and very helpful. This is the second vehicle we purchased from this dealership. We will be back.

My mother purchased a car from Val Ward Cadillac and the experience was great. Our salesman, Fred Walters, was the best salesman I have ever dealt with. He was very knowledgeable, patient, and not pushy at all. He made the buying process so easy and comfortable. Everyone at the dealership was awesome. I cant say enough positive things about this dealership and Fred Walters in particular.

Val Ward Cadillac has been my dealer of choice since I moved to Cape Coral, Florida four years ago. They have been great to myself and my vehicle. I had a problem with my battery once at home and they showed up within hours of my call and repaired everything! I will buy my next car from them and continue to business with them. Great folks there.

Excellent Service. Jane is always right on top of my vehicles needs. The entire team are courteous and friendly.

Joe was and is one of the best salesman we.have had the pleasure to have known. Great peolpe

Had my ATS serviced under warranty here. Jane the service advisor was a pleasure to work with. She kept me informed throughout the whole process, provided a loaner and had the car delivered to my office because of my busy schedule. Everyone is very professional and respectful here, you cannot go wrong with Val Ward Cadillac!

First-Class service at a first class facility. My Service Advisor, Branden Lentz, was simply terrific and kept me informed during the service on my vehicle.

Everything was taken care of by Craig. He has been my service adviser since the 1990sand am very happy with him.

By far the best dealer experience I (we) have ever had. Wanted something nice to tow behind our Motor home and my wife was tired of driving our big GMC 2500 HD which we had been towing so I said lets buy a nice used Cadillac SRX. Did an Internet search for SRXs near us and saw one in Ft Myers, submitted the online inquiry and within hours Jeff Miller contacted us letting us know what was available and to come take a look, so we did, with no intentions of driving away 3 hours later with the car but thats what happened! There were two SRXs that fit the bill and we left with the one that looked like it just came off the showroom floor with 28k miles and in perfect condition. It was priced so well there was no reason to dicker about the price and Jeff spent a good hour showing Gayle how everything worked. He called the ins company for us, had the car added and 60 minutes later we drove off the lot with a plate. It was made clear that the used car price was as is as seen ... no warranty once we drove away and we opted to pass on the extended warranty due to the very low miles and obvious care that had been taken with this vehicle. When we got home near dusk, I noticed the low beam lights were dim and it was quite difficult to see at night. I did some research and saw that GM had a problem with these projector lights so I was getting ready to buy new ones but figured Id call Jeff first. I explained the problem and he said let me order new lights and schedule an appointment to come in and get them installed, NO CHARGE. What they installed was actually an upgrade over the originals. We were thrilled and could not be happier with Jeff Miller/Val Ward and all the attention that they gave us. By the way ... as we sat in their beautiful customer waiting area with elaborate coffee machines and snacks etc, we heard all the same stories from the other happy customers waiting comfortably for service ... we were even offered a loaner if we wanted to go tool around town! They have earned a new life long customer!

Val Ward Cadillac service is great. They got me quickly and cleaned my car, performed the work and returned the car in good shape and the work was done correctly the first time. I would recommend Val Ward Cadillac,

We never expected to be treated like we were ! We took our Escalade in for service and a shake in the ride. Instead of waiting they put us in a loaner car on top of that they offered to bring us our car to where we’re staying so we wouldn’t have to drive back! On top of that they washed and vacuumed! We wanted to especially thank Jane in service and the nice gulf cart driver! We feel like we purchased a Cadillac from this dealership and they were treating us like we did! You can bet when we live here in the winters as snow birds we will be buying from Val ward !

Great service and even better customer service. Mr. Brandon took care of all the issues and questions I had. I would definitely recommend Val Ward Cadillac.. thank you again

We are from MI and when our car needed service I called Val Ward Craig the advisor got us right in and took care of getting the repair completed, provided us with a loaner when the repair was completed he called to let us know what the problem was. Everything was very smooth from beginning to end. Highly recommend Val Ward Cadillac.

It was nice there inside but they did not have the car I wanted new.they only had it used.Said all their X4 are all demos.

Totally positive...very customer oriented.

Found a vehicle online, reached out and Jeff Miller followed up quickly, answered all my questions and he went out of his way to make an out of state purchase easy and fast. Great service and a great vehicle...highly recommend.

I Just went through a very bad experience in the service department. Be very careful. Make sure you have a detailed quote in writing (unfortunately mine was over the phone and they did not tell me about all the add-on costs the dealer charge, including an electronic & Admin Fee and a parts freight charge to name two. ) Do not wait for your car to be serviced even if they tell you it will not take long. The service department is overworked so customer service suffers. Dont believe in Customer Service Satisfaction Guarantee, they have zero interest in my satisfaction, just my money. This is the 1st time and my last time I step foot at this dealer.

This dealerships Service department is outstanding from the advisers to the management Nothing but red carpet treatment and the wait time was very Minimal I Highly recommend this dealership and service department.Dave M

If you are in need of auto service I strongly recommend Val Ward. Very clean service center, and the service advisors know the product.Val Ward is simply a good place to have service work performed.

I looked at my first SRX in 2004 and feel in love with, they kept shrinking the size and raising the price. Oh well, now this Beautiful XT4. IT TOOK ME 15 YEARS!!! IM HAPPY.

Felt safe there with all covid precautions in place. Customer relations even better than I anticipated.

Val Ward Cadillac has some of the most experienced agents that Ive ever dealt with in purchasing a new car. They have a lovely facility, very clean, everyone was very attentive! Car salesman Justin, was incredible! I would highly reefer him and his team up co-workers.

Great Cadillac Dealership with excellent staff and service department. We enjoyed the opportunity to use their valet service and outstanding loaner car programs.

While an Illinois resident, I was extremely pleased to purchase Cadillac vehicles and obtain high quality service from Driscoll Motor Company in Pontiac, Illinois. When we moved to Fort Myers, FL, I was concerned about finding a Cadillac dealer who could provide the same outstanding service as I had experienced at Driscoll. I found that dealer at Val Ward Cadillac in Fort Myers, FL. My initial experience was outstanding and I plan to be a regular customer. I give Val Ward five stars!

Excellent service, professionalism, informed me of all the options to purchase and very respectful of my time. No back and forth! Greatest experience to date on a car purchase.

Our car isnt fixed yet but the service and respect you receive is unbeatable. We are home with a free rental vehicle, a great new Cadillac until they fix ours.

The staff is fantastic. Professional from greeting to finish. Thanks

Putting premiums over msrp on vehicles due to shortages is not good business. They advertise at one price then change it when you call in. Tried to purchase a 2021 escalade and the salesman related a 7500 premium over msrp because no one has them. He then became very rude. Obviously not your home town dealership where the price is the price. The response is passive aggressive. What a joke.

Craig was wonderful getting my car brought up to date. He also put an order in for my new head lamp units so that it was documented within the 90 period requested in the letter from GM for the recall. I was given a beautiful loaner to use while my car was being serviced and detailed.My only complaint is that the manufacturer/dealership did not offer to repair my sun roof which they completely replaced with certified gm parts just over 2 years ago. Craig said he did contact GM and they werent willing to work with me at all on it. It is now broken again and has barely been used. The new parts installed should have lasted the cars lifetime. Either the parts were bad or the installation was done wrong for this to be happening again. I cant fathom this would not be resolved by the dealership and am disappointed. I bought a Cadillac for Cadillac/GM quality parts, service and this issue makes me feel like I bought a Toyota. Not quality resolution or customer service!

Beautiful property, very friendly staff! Treats you like family! Highly recommended!

So, normally when I go to a place a review is the last thing on my mind like at all, but the service was so amazing that it was the first thing that came to my mind, which was to make sure I share how awesome the transaction was.purchasing a car you always feel you’ll come across a pushy salesman and that is the Last thing I felt, I did not feel peer pressured what’s so ever, I comfortably purchased the car, KRIS CRAWFORD was amazingggg, the entire transaction was, the finance manger Lisa, nothing short of amazing, i would recommend and have started recommending to everyone i know solely off those experience 10 stars for sure.

Brandon in service was kind, respectful and made the trip very simple and easy.

Always helpful. LOVE THEM

Recently moved to the Cape Coral/ Fort Myers area, I was very happy to find this dealership to service my corvette. Especially dealing with Dave McKinney, he kept me informed, spoke to the warranty people multiple times for me and made sure my car was fixed correctly. What’s great about him was that he listen and remember the things I wanted to be addressed. He literally was a text away and he would answer any concerns I had. I live in Cape Coral and I would keep on driving to Fort Myers because they have gained my trust. I was even able to speak to the mechanic (unfortunately I did not get his name) and he too was great at answering my questions. I would definitely be going back when my Cadillac needs service too. Thank you to everyone who I dealt with in my short time in there. From the young lady that greets you with a smile, to loaner department and to the sales department. Billy from the sales department was so nice to my wife and that goes a long way with me.

Excellent Service as always!

Fred Walters, Jim and all involved put together a great deal. Highly Recommended!

Always friendly always do a perfect job in the time they set for you

Our sales consultant was very knowledgeable and explained everything we needed to know. Answered all of our questions and said he would available for any future questions or concerns.

Great people! Efficient, knowledgeable and professional

Update! Sunroof still leaking, rear spare tire compartment full of water and rust, hatchback electric components wet and no longer working. 300,000 of these vehicles with leaking issues and still Cadillac wants thousands to repair issues due to leaks. 2012 SRX, sinking quick.

Val Ward has the best service department in the 60 years since I have been driving. Better than BMW, Mercedes, Audi services. And I have been to all.And with Covid they have a concierge service and picked my car up at home and when it was ready, returned it not only repaired but clean as brand new.

Very responsive. Great service with estimates beforehand.

Julio, Lisa abs Dave at Val ward Cadillac are awesome. I would highly recommend them for all your Cadillac needs.

Val Ward collision center was wonderful to deal with. They repaired our car in a very short amount of time, and took care of all the insurance coordination.

This is my 6th Cadillac from Bill Griffith at Val Ward Cadillac. Exceptional service and professionalism is why I am a lifelong Cadillac customer!

Incredible team of people. All were patient, warm, helpful, and honest. Process was effortless and I couldn’t be happier with my vehicle. Special thank you to Bill, sales advisor!

Great place just had my Cadillac serviced at Val Ward great service super friendly people and Dave Mckinny was my service consultant. He did a wonderful job thank you Dave. I will most definitely be go back.

Working with Val Ward was simple, quick and a positive experience.

Great service. Always.Love the staff.

Best service department Ive ever worked with! My service advisor Douglas and his technician Ryan are amazing! They are always able to identify exactly whats wrong with my car and quickly resolve the issue. There are never any we cant find it comments and I know Im getting honest answers to my questions. Ive never had better service at any auto dealer (Cadillac or otherwise). Id highly recommend Douglas and Ryan!

Ryan Eastman our sales representative is very knegable and patient with older customers. I would recommend him.Steve

Just had my Cadillac serviced at Val Ward-great service and friendly people. A very clean facility offering a waiting room with refreshments and hot coffee. Why go anywhere else? Thanks Val Ward.

I appreciate the service at Val Ward Cadillac. They are courteous, efficient and effective.Service staff are the Best!

Bad service bad service time never again

They are timely with setting you up with an appointment. Accurate information of what your car needs. Friendly and attentive customer service.

I can’t say enough good things about ward Cadillac everybody was very nice there and I took care of my problem Quickly and professionally

Took my vehicle for service today and drop it off. My service advisor Craig was really professional and really friendly. The staff are really friendly and welcoming . I would recommend anyone to take your business to this dealership without a hesitation. One of the best and organize dealership ever.

Great place to get your Cadillac serviced

Thank you Val Ward for the excellent customer service. Everyone was so extremely helpful. I love my new Escalade.

My salesman, Tom Henion, was the greatest. He never pressured me for the sale and carefully explained my options. He also worked with me on my trade-in and made it very easy to choose a Cadillac over some of the other models that I was considering. After the sale, he patiently went over all the features of my new Cadillac. I would highly recommend Val Ward Cadillac!

Recommended by my insurance. Fixed me right up, good as new-- wasnt a Cadillac either, and needed significant work.

Craig was great has usual!

Very good and concerning staff! Had to leave my car there twice for maintenance and for awesome window tinting . Both times got a loaner that I asked for which were brand new by the way and very clean. My car was washed and detailed as well. When I got my car back I couldnt of been prouder of her. It was like she just came off the show room floor. Will continue to make Val Ward my place to go for everything in regards to my car. Cheers and thumbs up.

My Service Consultant is one of the best, he greats me with a smile and a hand shake. He makes me feel like he is always looking out for me and my car, the work was done on timely manner but being human one thing was over look but Douglas made it possible for me to come back in to have that fix.Thanks DugThe Loaner guys are also on the ball, they did everything so I get a new and clean car as mine was being fix, I recommend an upgrade for these guys

I always receive the absolute best customer service. Craig is my service advisor and is the best!!

Very friendly people to deal with

From the time I entered the dealership and since, I received customer service that continues to be top notch. I was impressed with both the professionalism and the willingness that Joe Helman exhibited. Follow up phone calls and written communication thanking me for my purchase have been unobtrusive. Great touch by all the staff. I will definitely consider Val Ward for future purchases and visit this dealership first.

Highly recommend them for all your service needs. Our family drives nothing but Cadillac and have found after living in several states. Val Ward is the top notch first class service. Greeted with a smile and a handshake by Doug. Always timely with our repairs.

My husband and I are on our 4th Caddie.Love the staff at Val Ward. Jim, Bill and LisaAre great to work with. Highly recommend

As expected, first class service at the dealership. Our salesman, Fred Walters, was very helpful in so many ways. Especially appreciated being informed of the Costco program and the early lease end.

Its always a great experience at Val Ward Cadillac. The location is clean, the staff is friendly, the coffee is great, and they always make sure my car is clean when I leave.

I was looking for a used vehicle that was safe, clean and reasonably priced. The sales man drove me around in a golf cart. He was easy to talk to. The place is very nice.

Friendly and professional staff! Great maintenance service completely in a very timely manner!

I went in for an oil change on our X5 and came out with an X4 as well! Everyone was kind, helpful, knowledgeable and could not do more to help us with our purchase as well as with the service of our car. Fred Walters was wonderful as was Douglas in Service. Highly recommend this dealership to anyone looking for a new vehicle.

Everything was great from the sales man Ryan up until I had the ship my Escalade to New Hampshire.I was told it would be 4-5 days and finally10 days later I received the truck to having it not 100% the way I bought it.The battery light was on and the tire pressure light was also on in which I had to replace the tire sensor and a new battery.Also when it got to my house the radio has no volume unless you put the truck in reverse I know sounds crazy but it was all working when I test drove it and bought it.What happened from the time I bought it and they shipped it I don’t know.I was told by the dealer it is my problem because I did not buy the warranty.Great customer service that is..hahahah what a joke for a Cadillac Dealer.

Best service best staff of any dealership Ive ever been to

The customer is treated like the most important person there. A special thank you to our service consultant Jane Flesch who make sure our needs are exceeded.

Very nice and proffesional

By far one of the best experiences at a dealership Ive ever had. Jeff Miller was amazing and gave me his personal cell number. I bothered him quite often about a used Escalade. Being that I live 2 hours away I didnt want to waste time. He was able to get me where I wanted to be payment wise and financing. Got there the truck was gassed up and ready to test drive. Bought the truck and the entire process took about an hour. Sent me home with a bag full of goodies, hats keychains, pens, etc... Lisa in the finance office is a delight to deal with and made me feel like family. Both are assets to the company. You have a customer for life.

I just have to say that Joe and Lisa made buying a car a pleasant experience. Car shopping elsewhere started off as nerve wracking and scary, but was then made so enjoyable by the 2 of them. I truly appreciate their help and kindness!

Recently ordered a 2020 XT4. Everything was built as I requested & I couldn’t be happier with the vehicle! My salesman, Bill Griffith knew all the answers to my questions about options, etc & wasn’t at all pushy. He also got me a terrific deal! Lisa in the business office was also very knowledgeable & didn’t try to sell me things I didn’t want. When I brought the vehicle back for a paint & interior treatment I was lucky to have Jane as my service consultant who made sure I was in & out quickly when I dropped it off & was given a loaner, kept me aware of what was going on & got me back in my vehicle ASAP. Actually the whole service dept was great from the gal who met me & took over my car to the loaner person, & to the young man who put my license plate on for me! A good sales department helps you get into the vehicle you want & advises you on ways to pay for it along with any extra items that may be important but the the service dept keeps you coming back!

My vehicles brakes went out while I was traveling for work in Fort Myers. I had never been to Val Ward Cadillac before and was a bit skeptical about working with a new advisor etc. However, I must say that Douglas at Val Ward Cadillac exceeded all of my expectations. He was courteous, reliable, communicative and extremely knowledgeable. He ensured we immediately got a rental car that was large enough to hold a baby seat and asked that I be given an exemption from the dealerships ordinary rule about not leaving the tri-county area so that I could travel back home after my work-trip ended. I am very impressed with his dedication and thoughtfulness. And, to top it off, while the brake issue was being corrected, Douglas was also able to resolve an ongoing cabin noise issue that I had been facing for months (which my normal dealership was unable to recreate) as well as a problem with the infotainment screen. Going forward, I am going to make an effort to have my car serviced while on work trips in Fort Myers with Douglas simply because the service experience was excellent. Thank you to Douglas and the Val Ward team. They did a great job and I appreciate them taking care of us while we were in a tough situation. Without a doubt the best service Ive had at a Cadillac dealership.

My Service Advisor Dave was nice but I think I couldve had better Service. After obtaining my cars information on the dash Dave told me my oil change and tire rotation would be $60. I told him that I have a maintenance agreement and he said Oh, let me look at it, which I think shouldve been done prior to quoting me a fee. I live in Michigan and drove over 1300 miles to Lehigh Acres, Florida a couple of weeks ago and wanted to get an oil change and tire rotation since I had put those miles on my vehicle. My last oil change was on March 18th. My regular dealership, Suburban Cadillac in Plymouth, MI must spoil me when I come in because not only do they wash my car they also wipe down the dash and console. Val Ward, however did not do that. The Val Ward dealership is a bit dated but the people were nice I just did not feel like I was at a Cadillac dealership. Dave told me that my oil was at 70% and that I didnt need an oil change but I thought they would at least top off my oil seeing that I was going to be driving back to Michigan. My paperwork shows no oil change or tire rotation stating all services are up to date. They did correct the PSI in my tires though. When I got to my car it didnt look like it had been washed so when I left I stopped at a car wash and paid $20. Upon leaving the car wash I checked my oil level and it shows 73%. Again, I think that all the fluids in my car shouldve been topped off including my engine oil since Ill be driving another 1300 miles soon to go back home. The reason I love Cadillac is because of the top-knotch service and maintenance agreement but today Im not so sure I received that.