Came to pick up a 2017 International Prostar and it wasnt ready to be used OTR. I flew into Ontario at 9am and spent almost 8 hrs trying to get the repairs done to a rental that was SUPPOSED TO be ready. It was basically washed and cleaned inside and fueled up and they called it good. Theres a shortage of trucks during this time and I understand it, however when a person is PAYING HIGH DOLLARS for truck that cost more per month than a new truck 🚚 they should JUMP to make things right. Before I left for another hotel stay, the AC system started blowing HOT air it just keeps getting better. They were supposed to have some go pickup the parts for the driver steering wheel controls. Well there shift changed and the information wasnt passed unto the next shift NOR did they even know I was waiting on the repairs. This too is unacceptable!

Expensive and bad service, If you receive a OTR driver thats a priority I guess ,they just dont care and that just to do a PM

Penske does all service on my truck. Excellent service. Fast.

Great people great experience every time

Doesnt keep me to promise to repair date and time.

Very good place when you need a rental truck .

Needed fuel, no wait. fast easy in an out!👍

Fixed my issue fast

Good service

Our rental was great!

Really good place and great job 👍 you and your guys work fast as possible and Im glad that like you human still available in the world! Thank you!

Try to blow you off when asking for things that is supposed to be on it. And give you old trucks when they got new ones.

Good service when you can get it, However I feel that they do their best to take care of their customers.

Trucks dirty. Lot a mess. Messed up my bill and took 3 weeks to correct. Only after I informed my Visa. Needs better systems

Awesome I was in and out in about 15 minutes

Easy check in and check out. If youre dropping off after hours follow the arrows and head in a U shape where it should say Penske return service. You may need to flag down a staff member to make sure they let the office members know of return. Got an easy email that said it was returned.

Great customer service

Sub truck was junk, dirty, smelled,truck looked like it was never washed, not one tire matched, very disappointing that Penske would let a truck like this out of the yard, when I picked it up it was in the shop being worked on, before I even got back to our yard, the engine lights came back on, definitely look elsewhere for a rental truck

I drive for United van lines and rent trucks from this location. Never had any trouble leaving truck overnight to do shuttle. Front desk is amazingly friendly and quick.

Rented a couple box trucks from them today. Excellent service 👍👍👍👍👍

Front desk was rude. After waiting forever to get the truck, we made it one mile down the road before the engine light came on. Had to turn around and do it all over again. You guys should also offer cargo straps for the box trucks you rent, furniture dollies as well.

One of the best PENSKE service and workers 👍👍👍👍👍👍

The technician was outstanding and the work was well perform

Awesome people and service

Josh Have Really Professional Good Customer Services. Im recommend ask For Him!! Really Happy

Good service they deal with my work and they always take care of us

Well run leasing office with friendly and knowledgeable people👍👍

I did not know how to activate Jake brake. It was my mistake. SorryPS. I was told that you can get service any locations. I am also told I should get pm service every 30000 miles. But, none of them are true, and told to go home terminal. I am otr driver, and need service at location anywhere.When you have accident, you are treated like criminal, and give you crazy amount of invoice. They send three service mechanics and bill us for payments.They say schedule for appointment beforehand. Then, I schedule and show up.After 5 hr of waiting, they say you are not due for pm, and charge extra money for it. Why they are not saying that when I checked in?I am pretty sure this company works for some guy. But, many people will never ever deal with this company.We can not get service I want especially for otr driver. You had better go to small leasing company or buy your trucks and findi small shop which they can take care of you kindly

As always, Penske service department took great care of me. Friendly and fast. Thanks!

They were fast and very polite

Its a GOOD place to get a rental

Its fast business.

They have great service.

Perfect place to rent small and big truck excellent service

The Lady that was there on Wednesday ofter noon was not much help, I prefer the one on rancho cucamonga

Hit a deer on interstate 8 in Cali demolished right third of bumper. Repairs have to be farmed out to Penske approved body shop. Got estimates varying from $1300 to $3000. Be warned.Bought stuff myself, replaced all for $750

Good service, but no truck wash

In n out easy peasy

Well serviced rentals

Returning these trucks can be a drag. Plan your drop off before.

Good service

Top of the line service.

Great place to go

This guy on the fuel island is so slowI know you get paid by the hour but this is ridiculous

Had a problem with my truck stop in looked at it right away and fixed it

You can rent a truck...

Female service rep has a horrible attitude.

Awesome customer service

Its penske

Rent truck there all times.

Good service

Not so good at customer service

Nice

Reliable trucks

Great service

Great staff

A+

Excellent

Quite unkind.